Rated 5.0 out of 5.0 by ProudNana Great Customer Service
We recently attended our grandson's graduation in NY and needed overnight accommodations plus help arranging transportation. Everyone I spoke with from reservations through check-out were very friendly and willing to go the extra mile to make the trip enjoyable. The manager, Duane, was especially helpful as he listened to my needs and then made several suggestions to meet them. Thank you Duane! The on-site restaurant offered a sampling from full dinner to lighter fare and the staff was cheerful. The rooms were clean and comfortable and the rate was reasonable. We will definitely remember this hotel if we need to be in the area again.
May 19, 2013
Rated 2.0 out of 5.0 by OnTheRoad1 Lazy!
I stayed at the Holiday Inn in Fort Lee due to the great location within a quick bus ride into the city. I used to live in Englewood in the past and I know my way around the transit from NJ to NY. They also offer free parking which is great for someone on a road trip that wants to park and ride into the city.
However, my very unwelcoming front desk staff started my stay totally the wrong way. I am a Gold member but never expect special treatment. However, the front desk clerk was half asleep checking us in, didn't say more than a few mumbles and gave us the key. Who cares right? Well, I cared when the next day, both keys that were made stopped working, because he only made my keys for one night and I was staying 4 nights. I am sure we all love the feeling of going back to your room late at night only to have to go back all the way to the front desk to get keys remade. Same guy was there and said it was my fault. Very rude and careless.
I was on a non-smoking floor but the entire floor smell was smokey and on a couple of nights it smelled like pot. I mean, who couldn't smell that from a mile away? Yet the front desk didn't seem to care. I am not sure if it was a side job but why is that my fault you don't care about your customers?!
I guess you get what you pay for, location is superior but service is completerubbish.
May 11, 2013
Rated 5.0 out of 5.0 BEDS ARE COMFORTABLE AND CLEAN
EXCELLENT HOTEL, i HAVE BEEN IN THE HOTL 3 TIME ALREADY
April 17, 2013
Rated 5.0 out of 5.0 by MSSAITCONSULT Totally a corporate model
Of the hundreds of hotels I have frequented on short and long term stays, this has been by far one of the best experiences I have had from check-in to check-out. The only problems I encountered were in making reservations and billing difficulties, i.e., charges to my bank account with priority club.
Once these issues with priority club are resolved I have every intention of returning to this establishment whenever in the New York area. For years I previously stayed further south in the Jamesburg/Cranberry area and only after using Holiday Inn accommodation closer to the city which were less than desirable. Had I known of the quality of service at this facility, and paid closer attention to comments, would have frequented sooner as family members and business associates have mentioned briefly.
My appreciation goes to the staff I encountered and especially Randy in accounting whom I spoke with recently to resolve a billing issue. Even though it was not in his purview to resolve, many thanks to him for directing me to the correct sources.
April 6, 2013
Rated 5.0 out of 5.0 by CityGirl421 Couldn't have asked for any better!
My family entered the Holiday Inn in the midst of a crisis. Our stay ended up being very extended, much longer than anticipated. From day one and beyond, the entire staff (front desk, housekeeping, shuttle drivers, and especially management) represented an elite type of hospitality that could easily mirror any 5 Star hotel in NYC (possibly even better). The decor is beautiful, the grounds are well maintained, our room was thoroughly cleaned and stocked with fresh linens daily, and the staff was ALWAYS polite, professional and helpful. Security was never an issue and there was no noise or commotion in the hallways, even on weekends. The Holiday Inn in Fort Lee is definitely a place that makes you feel at home, even when you can't be. I have no reservations about recommending this hotel to anyone - a business person traveling, sports team visiting or a family on vacation. 5 Star in my book! (and I'm not easily impressed)
April 5, 2013
Rated 5.0 out of 5.0 by LivingLife Very relaxing
Love the Hotel and the food. Can't wait to go back!!!
April 4, 2013
Rated 5.0 out of 5.0 by Kia76 Very Pleased
Great price.The staff was very nice. Room was very clean and the bed was the best. Location great if you looking to stay right outside NYC close to local stores and food. I will be back.
April 2, 2013
Rated 5.0 out of 5.0 by Dan7362zie Great place to stay
I was in NY for only 24 hours but needed a place to stay the night for a business meeting the next afternoon. I was able to find the hotel and have reservation within minutes and 15 minutes later I arrived and checking in took all of 2 minutes. I arrived to a smile at the front desk. I put put bag in room and went to bar for dinner and night drink. The bartender was great with good customer service. I liked my stay so much that i booked at this same hotel the next week for business again. In all my travel it is rare to find a place you want to visit more than once. I am pretty happy I have this as my NY stop.
March 26, 2013