Rated 4.0 out of 5 by 212
Rated 5.0 out of 5.0 by ETBIGGUY Had a very nice stay!
No real issues! Staff was very courteous and well trained. Hotel was clean and well stocked. Hotel van was very accessible. Only dislike was if you purchased a movie in your room you had to watch it all from that point on and couldn't stop it or come back to it later if you got interrupted. You should have the option of watching a purchased movie over a 24 hour period. When you travel interruptions happen... especially when you buy a movie that you've been wanting to watch.
August 21, 2014
Rated 5.0 out of 5.0 by Bigdeal great service
Thanks to all staff for the wonderful job they did and continue to do.
Clean nice and caring folks.
August 19, 2014
Rated 4.0 out of 5.0 by sandraj Comfortable Room, Friendly Staff, Good Food.
The room was a comfortable size and the air conditioning worked well. The decor in the room is outdated, but clean.
The hotel food was better than expected (quite good) and the free morning and end-of business day shuttle service to nearby businesses was a big plus.
The Food Manager, Steve and the Bartender, Laura were especially attentive and kind.
August 18, 2014
Rated 5.0 out of 5.0 by slc001 Great Experience at the Crowne Plaza Hotel - Englewood
From the time I made the reservations, arrived at the hotel, stayed 3 nights and checked out, I have to say that every single person we came in contact with at the hotel was polite, friendly and professional. Each provided excellent customer service. Our stay was an unexpected trip for an urgent medical related evaluation at Columbia Heart Valve Center and having never been to NYC or Englewood, NJ before, we weren't quite sure what to expect. I can not tell you how greatful we were to have encountered such friendly, professional people at every level at the Crowne Plaza. We cannot thank the staff enough for making our stay at the Crowne Plaze in Englewood comfortable and pleasant to what otherwise was a very stressful trip for us. Thank you again and when we return to Columbia, we will definately stay there again.
August 18, 2014
Rated 3.0 out of 5.0 by weekly reader great service, poor internet
front desk staff excellent, room spacious and comfortable.. new carpets and wallpaper in hallways.
Internet needs upgradiing, and plumbing needs to be addressed
August 16, 2014
Rated 5.0 out of 5.0 by Happy at the Crowne Plaza Excellent Hotel Experience
If you are looking for a warm and accomodating place to stay during your travels, look no further - Crowne Plaza is the BEST!!
August 16, 2014
Rated 5.0 out of 5.0 by SnMpoli Had a good experience
No complaints, I was very impressed. The rooms were pretty large for the price I paid. The breakfast buffet was really good. I wish they had more tv channels, but that's if I was really searching for something wrong.
August 14, 2014
Rated 5.0 out of 5.0 by Dom48 Great Hotel that exceeds expectations.
This was one of the best hotels we have stayed at in over 25 years of travel. We are quite particular and all aspects of or stay were excellent from check in to check out!
August 13, 2014
Rated 5.0 out of 5.0 by Sir70 Excellent Hotel and Staff!!!
Excellent sleeping rooms, staff and food!!! Great location with plenty of parking
August 13, 2014
Rated 4.0 out of 5.0 by DheerK Excellent customer service
I had stayed at this property before also. Excellent customer service. Tamu and Natanyl took extra care to ensure that the stay was comfortable. Great Customer service!!
Internet connectivity definitely needs to be improved. The internet was extremely slow or I can say almost dead. This is very annoying especially if you are on Business tour and want to work from room
August 12, 2014
Rated 4.0 out of 5.0 by MarkT123 Good Value, but slow Wi-Fi
The Crowne Plaza at Englewood, NJ offers clean and comfortable rooms at a good value. The staff is very friendly and accommodating.
Wi-Fi within the rooms is exceedingly slow, with sporadic availability.
August 12, 2014
Rated 5.0 out of 5.0 by love NJ great service
The staff was very helpful and friendly. we would love to stay there again when we visit New Jersey.
August 11, 2014
Rated 5.0 out of 5.0 by Reemapoppop Good hotel to stay at to visit city
We had a good experience staying at this hotel. Room was spacious, nice bathrooms too. The front desk was good and helpful since we had lots of questions. We used A1 taxi service to get to the city and they were great and very reasonable (ask for William). There are a couple suggestions for the hotel. A shuttle service to NYC and also a station that children could view. We had to pay for a children's program and I really think just one station the kids could view would be great. The pool was a good size pool but way too much chlorine and even though there was a lot of chlorine in the pool it was not a nice clear blue.
August 10, 2014
Rated 4.0 out of 5.0 by 1DAR Excellent staff, clean guest rooms.
The staff was very professional, friendly and helpful.
The rooms did need some updates. I felt safe in my surrondings.
August 7, 2014
Rated 5.0 out of 5.0 by Tish1438 excellant accomodations
Met all my needs. I would definitely consider staying at other Crowne Plaza hotels. Service and courtesy were excellent.
August 7, 2014
Rated 1.0 out of 5.0 by Barryphilly Service
Poor checkin experience. Clerk was on cell phone, speaking Spanish, while checking me in. I believe it was a personal call. He acknowledged it was a free night for me but when I checked out I was given a room bill. Clerk said he would reverse the charge but never did. Took me a lot of effort and help from Guest Services to finally straighten it out.
August 6, 2014
Rated 3.0 out of 5.0 by ROK2 A few Small Problems that added up
There were a number of small problems, but these things add up. The cover was falling off of the air conditioning/heating unit. When we tried to change the temperature it would fall off. The phone in between the beds didn't work when I tried to call the front desk. Finally, there were only 3 towels in the bathroom so we had to hunt down an extra one. The ice machines could be more accessible. Again, all small items, but the room was not inexpensive. We liked the location (near NYC), the parking availability, and the room was otherwise clean and comfortable.
August 5, 2014
Rated 5.0 out of 5.0 by Traveling from Boston My family and I had a great stay
Thank you for the staff who worked diligently to ensure my family needs were met. I needed a connecting room and Crowne plaza staff worked hard to find a room that connected to each other as needed.
August 3, 2014
Rated 4.0 out of 5.0 by ylanjing Englewood少有的品牌酒店，但性价比一般。
July 30, 2014
Rated 1.0 out of 5.0 by JDMBT BIG MISTAKE.. AGAIN
I stopped going to this hotel last year because the quality was poor. BIG MISTAKE trying again. The housekeeping was atrocious. The bathroom was filthy from top to bottom. Staff used my personal Target shopping bag as a garbage can liner in the bathroom. There was no water available at the hotel to drink once the bar closed early except from a fountain in the work our room and the front desk would not provide me with a cup to collect the water. AC did not work properly in the room. Internet never stayed connected. I stay in the area 6-12 nights/month.
July 28, 2014
Rated 5.0 out of 5.0 by Nune Comfortable bed, clean and good size room
The room had good air conditioning and was spacious.
You have to remember to request a refrigerator and microwave when you make your reservations. The price for the units was reasonable. The staff was friendly and the housekeeping staff did a really good job of cleaning the room and replacing the amenities. This is a repeat stay if I am in this location.
July 26, 2014
Rated 2.0 out of 5.0 by JBGuitarplayer Not what I was expecting
As I was checking in, there were three other "issues" being handled at the counter with other guests. This worried me immediately. My check-in went fairly well but all of the 4 women behind the counter seemed a bit confused about what they were doing.
After getting to my room, I unpacked and set up my laptop to work at the desk. The chair was too low and would not raise. I contacted the front desk and was told that she would contact engineering to bring another chair. I continued to work in an uncomfortable position for several hours until I left for dinner. When I returned, I let the person at the front desk know that no one took care of my chair. She said she would contact engineering again to bring another chair.
I went back to my room and continued to work in an uncomfortable position. About an hour later, someone called to see how my stay was going. I told her it was not going well because I had told someone twice that I needed a new chair and nothing has been done after several hours. She apologized and said she would get someone there immediately.
About 30 minutes later, someone showed up that spoke broken english and was hard to understand. I tried to explain what was wrong with the chair and he sat in the chair and rocked it and smiled and said "it all good!". I explained that it was not "all good" and that the chair would not raise. He understood and then took my chair! (I was expecting one to be brought to me when he first came).
After about 15 minutes of trying to work without a chair I had had enough and I called down to the front desk again. The girl seemed to be confused as to why I would not be happy about not having a chair. She said she would check with engineering. A few minutes later, he showed up with a brand new chair. It never should have been that difficult.
Couple all of that with the fact that the "high speed" internet was running at .41 mbps and I had had enough of the hotel. I booked my next two nights at another hotel and cancelled the rest of my stay at this hotel. When cancelling, no one asked why I was cancelling and no one offered an apology or anything about the issues.
As I am working towards Elite status with IHG due to my new job, I'm going to chalk this up as an unusual circumstance and continue to use IHG. However, I will not be using this hotel again.
July 25, 2014
Rated 4.0 out of 5.0 by bxgrlnga Great hotel 15 minutes from NYC
My family and I decided to host our bi-annual family reunion there and we had a ball. The hotel's outside appearance can use an update but inside looks like it was remodeled recently. The rooms were decent size and sleeps up to 4 in the king suite. The pool was closed my entire stay and the soda machines were broken but overall I would stay there again to enjoy that great Jersey diner food across the street at 4 West Diner and to stroll the cute Palisades Ave and shop in the boutiques. Lets not forget the close proximity to NYC.
July 24, 2014
Rated 5.0 out of 5.0 by Philana Clean and comfortable bed
The room was clean. The bed was comfortable and
we had a good night sleep. It was very quiet.
The staff was very nice and helpful.
July 23, 2014
Rated 3.0 out of 5.0 by y123 07/13
Hygiene was poor. Found 2 bugs on the bed and showed a picture to the reception manager. Also, light didn't work well and required a technician to come twice till I got tired calling... In addition the TV signal disappeared sporadically. Expected a compensation from the hotel staff.
July 22, 2014
Rated 4.0 out of 5.0 by mcharp hockey tourne
nj Englewood hotel was nice enough though room across from ice making machine. did not match comfort and amenities of other hotels visited recently.
July 18, 2014
Rated 5.0 out of 5.0 by Roscoe77 excellent place to stay, great choice
i will stay here again when i'm in the area. this hotel is in a
great location to do anything you want, New York is 5 minutes
away. the staff at the hotel is great, everybody does a wonderful job, keep up the good work and i will see you again
July 17, 2014
Rated 4.0 out of 5.0 by Bill III Overall Experience
We stayed for almost a week, for a hockey tournament that was at the Ice House which was close by... but although some of the write ups say it's easy getting to and from New York City... I caution you, the city bus stop is a 8 - 10 minute walk and back is about 5 mins further from the hotel, at night walking back is a bit nerve racking (for my wife, as it's pretty dark in some areas) the City buses are coaches which are nice. Look into getting a pass if your staying for a week.. the commute is 30 mins minimum without traffic.. there... much longer back... do not travel to or from the City between 4 and 7 pm...
As far as the hotel goes, nice, they could offer a cheaper rate for the morning buffet for the kids... or maybe include the buffet as every other hotel is pretty much now doing...
The rooms have double beds... not queens, so be prepared for that if your doubling up.. they were gracious enough to give us the room with a King bed and a pull out sofa..
No fridges in the room, but upon request they gladly provided one for us..
The heating / air conditioner in the room works REALLY well, but loud...
July 15, 2014
Rated 3.0 out of 5.0 by Shivabj Comfortable bed .
Was a good stay in overall..
Room cleanliness and shuttle service was very useful / helpful especially at place like EC
July 14, 2014
Rated 4.0 out of 5.0 Perfect for Teaneck area
Great hotel. The pool is great and they even offer swimming lessons for adults and children. Rooms are very nice. Close places to dine too if you're in the walking mood.
July 12, 2014