Rated 3.0 out of 5.0 by napvest problem with air conditioning
We were in room 301. The airconditioning blew directly on the bed, and the air could not be directed away from the bed. It became very cold with the air conditioning on, and when I turned it off (it was either on or off - nothing in between), it got too hot. System needs to be replaced.
June 3, 2013
Rated 1.0 out of 5.0 by Nearbear Poor management
I researved two rooms using my rewards points for 3 nights (which the points are immediately deducted prior to the stay) one for my wife and I and the other for my guests. How embarrassed I was to learn my guests were evicted from their room upon the second day. Management did a poor job communicating with me after I left several messages and opportunities to do so. Bottom line was this was a mistake on behalf of the Hotel. My guest's embarrassment and inconvenience was not made whole. Totally unexceptable treatment. Not to mention the manner in which their belongings where "gathered up" and dumped into a hotel basement closet without any notification was just plain wrong. Need I remind you, the bottom line never walks through any door other than the front door. I asked for a two night reimbursement of points spent on my guest's room, but was told an inhouse comp. of the remaining nights was all that they could do. Again, bad bad business. To add a cherry on top, we never had fresh towels after our room was turned each night.......had to call down for towels each and every night.
May 30, 2013
Rated 2.0 out of 5.0 by DisappointedinFortMyers Poor management
We stayed for 2 nights. On the first night, we made the mistake of trying to eat in the restaurant. The waitress, who was working alone when we arrived, hollered from 50 feet away to have a seat. We then ordered cocktails. She literally came back to the table to ask, incredulously, whether my husband REALLY wanted a rum manhattan. Since that was what he had ordered, of course he wanted one. Then we tried to elicit the types of soup available. The poor woman had a hard time pronouncing the word "bisque". She insisted it was bis-kay. Fine. We ordered the bis-Kay after she didn't understand the order for the bisque. Her manager needs to make sure that the waitstaff can pronounce the food choices each day.
In our room, we never saw any conditioner in 2 attempts for the staff to leave it. The metal pull for the curtain fell off when we were opening it. Again, management has to step up and train the staff.
We would never stay at this property again as long as it had the same management staff..
May 24, 2013
Rated 5.0 out of 5.0 by JeremyM Great Place to Stay
If you are needing to stay anywhere near the Ft. Myers area, I highly recommend this Holiday Inn. The staff bends over backwards to make sure your stay is top notch. The food was great, the service was excellent. The bed was extremely comfortable and relaxing. The outdoor patio with the firepit was spot on. I will be back! Great place all around.
April 26, 2013
Rated 5.0 out of 5.0 by MotherOFthree Clean room and great service
Nice place to stay. Room very clean. Good location near FGCU. Newer hotel. Only complaint was breakfast buffet where some hot items were a little cold and muffins were stale. All staff were very friendly.
April 4, 2013
Rated 5.0 out of 5.0 by HIUEYES An "Elite" Level Comfort
The service here was outstanding. The staff was courteous and acknowledged my Elite status. Additionally, the free hot non standard Holiday Inn breakfast was greatly appreciated. The newer or remodeled facilities are worth the staying in. I try to only stay in Holiday Inn's when I travel.
March 26, 2013
Rated 5.0 out of 5.0 by bigcupfan14 All good
Best overall stay in a long time, anywhere. Bar/ Restaurant staff as friendly as they come. Food was great too.
March 6, 2013
Rated 5.0 out of 5.0 by action2 Issues
no bath tub
Needed to go to airport to get rent car waited over 20 minutes for driver off doing a maintenance item. It was not his problem staffing issue. The driver was very funny about the delay and very plenty.
February 28, 2013