Rated 4.6 out of 5 by 313
Rated 4.0 out of 5.0 by EMREWR Excellent front desk service
Check in was very pleasant and staff were friendly and efficient.
February 3, 2016
Rated 4.0 out of 5.0 by jzozo Stayed for the last 5 years, it's time to start updating.
We stay each January for a week. I ended up in two different rooms. I'll start with the good. The noise level is very low, the A/C works very well and the rooms are bright and are well lite. The draperies do the job to block out the light.
The first bed was unbelievably uncomfortable.
The second was very comfortable.
Both chairs were extremely hard and I couldn't sit in them for very long.
The shower heads definitely need to be replaced and the shower doors are confusing to use, the towel racks are coming off and making it difficult to open and close the doors.
I won't even describe what I found when I accidentally knocked my comb over the edge of the vanity. Someone needs to do some heavy duty cleaning under there....it wasn't pretty and the comb went into the trash.
The carpeting needs to be cleaned. I don't often walk barefoot in hotel rooms but to make a trip from the bed to the shower and leave behind dirty footprints on the shower floor is disturbing.
The staff is friendly and helpful, most of them. One certain individual in the late evening needs a few lessons in customer service.
The bar area is open and inviting. The staff, while overworked while we are there is very accommodating. Having the bar close at 12am while the hotel is full is too early, there were several of us who were still left in the lounge and surprised that the bar closed on a Friday night.
The breakfast buffet has improved greatly this year and the staff is wonderful in the mornings. Friendly and helpful.
The housekeeping staff is great and if you ask for anything extra you can be sure it will be in your room (washcloths, hangers, showercaps, etc)
Our keys mysteriously deactivated at least 4 times during our stay, not just one of us but several of us, we were with a large group.
Overall we really don't spend much time in the room but we will return to the hotel and hope the issues will be resolved.
January 26, 2016
Rated 5.0 out of 5.0 by APBill Home away from Home
I stay at this Holiday Inn several times per month and the entire staff treats me like family. Best motel in Ft.Myers!!
January 24, 2016