Rated 4.0 out of 5 by 109
Rated 1.0 out of 5.0 by DanR Disappointing Stay
After a 12+ hour day, I had a 10 minute wait to check-in. While 10 minutes does not sound like a long time, it is when you have had a long day with no dinner. The "guest" taking this long was not a guest; he was staying at another hotel and was asking for more-then-required service from the Front Desk Attendant. Things started to line up...aargh!
Next, before taking my luggage to my room, I stopped by the "restaurant" and asked to look at the menu (I say "restaurant" becuase it was actually a meeting room converted to a food service area. The restaurant was under construction). The menu that I was given looked ok and I proceeded to my room to drop off my stuff. After coming back to the "restaurant", my server gave me a menu and then took it back saying it was no longer dinner time. She continued on by saying that I could only order off the bar menu; definitely not my first choice! To their credit, I was given favorable pricing when my bill was calculated.
Finally, the hotel is dated. It needs an overhaul.
As I told my Wife, I probably won't stay at the Downtwon Ft. Myers Historical Holiday Inn again!
I am a loyal Holiday Inn Customer and this is not your best location!!!
January 31, 2013
Rated 5.0 out of 5.0 by GregoryD Outstanding service and value!
I travel frequently for work and I must say this hotel is outstanding in terms of service and value! The rooms are clean and modern, the is staff courteous, and the rates are very competitive! I definitely enjoyed my stay!
January 22, 2013
Rated 2.0 out of 5.0 by JNSM Good room - poor breakfast!
Room, condition and location of hotel good. However, the breakfast experience was not good:
- Location was dark and too cold
- Service very poor and unfriendly
- Simple item (blueberry pancakes) not available
- Coffee luke warm and no milk, sugar supplied with it.
Either provide the right level of service for menu and served style breakfast or stick with self-serve like in other Holiday Inn Hotels.
January 12, 2013
Rated 1.0 out of 5.0 by CharlieB Disappointing stay on many levels
I was advised before arriving that shuttle service from the airport was provided. Unfortunately this was not the case, so I had to make last minute arrangements to get to the hotel. My cable tv was not working properly and after 4 visits by various repairmen, and 3 complaints to the front desk, I had to change rooms. The front desk staff were not very helpful and at times downright rude. It took 3 attempts at my requesting to speak to the General Manager before I was told that there was no General Manager, and was given an e-mail address to talk to the co-owner of the property! The restaurant and bar lacked trained waitresses and bartenders. The food was acceptable but the service lacked any form of professionalism. On the last night of my stay a young man phoned my room and apologized for the service and suggested he would provide transportation to the airport the following morning to make up for the inconveniences. However I declined the offer, not trusting the staff to get me there on time. All in all, a very disappointing stay.
December 19, 2012
Rated 5.0 out of 5.0 by Steve212 Ditto
Second visit in as many weeks. Same good service, same good food. I can't imagine anyone being unhappy with this hotel.
December 19, 2012
Rated 5.0 out of 5.0 by Chetters52 Great stay
I was very pleasantly surprised at how nice the property was. Everything appeared to be new. The location was great with conveniences within walking distance. All the staff I encountered was nice and my room service meal was very good. I already booked a room for my next trip to Fort Myers.
December 10, 2012
Rated 1.0 out of 5.0 by LLC12 Comfortable bed, room smell and air quality was poor
Front desk staff was not friendly when I arrived in the evening. The room smelt musty, and the air was stale. I was going to stay 2 nights but cancelled second night due to disappointment.
Check out in the morning, different employee, same poor attitude. This location may have a staff morale issue.
When I went to the restaurant in the morning for breakfast, it was dark, no staff to greet, after waiting several minutes an employee exited the kitchen said "Hi" and walked past. I noticed that the employee had been eating in the dining room but I left without dining. This is the second disappointing stay in Holiday Inn hotels in Florida, 2 for 2 disappointments. I only stay at Holiday Inns in Canada and am NEVER disappointed. I don't think I will use Holiday Inn in the US any more.
November 30, 2012
Rated 5.0 out of 5.0 by kj15 nice room
this is a good location and the room was in good condition;
the pool area is nice
November 22, 2012
Rated 3.0 out of 5.0 by Pote2012 Water Problems
I sure wish that problems with water known ahead of time would have been addressed
November 16, 2012
Rated 5.0 out of 5.0 by Annette216 Nice place to stay
The room was clean and comfortable. The staff, very friendly. We would gladly stay here again.
October 29, 2012
Rated 5.0 out of 5.0 by Haas A Good Night's Sleep
My wife and I stayed at this hotel when we visited the Little League Senior Softball Regional All-Star Tournament. We arrived late (after 11:00), but were greeted by a very friendly front desk. The room was Holiday Inn-quality, and we got a very nice and needed night's rest.
We didn't stop for the breakfast as we needed to get to the fields early, but it smelled good as we passed by the breakfast area.
September 29, 2012