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Rated 3.9 out of 5 by 224 reviewers.
Rated 5.0 out of 5.0 by Excellent Service-Great Quality-Great Property Great staff/great quality/restaurant could have better food/microwave ovens in room could be useful December 8, 2014
Rated 5.0 out of 5.0 by Excellent Service and comfort Our stay started with the friendly staff at the front desk. We forgot to request smoking facilities and in moments they had us switched. After we got to the room the heater was on full blast and could not reset the thermostat. A maintenance worker came up and fixed the problem in no time. The room was nice, clean and the bed was the most comfortable bed in a motel that I have ever slept in. Believe me I will definitely stay there when I come to Fort Smith again. December 8, 2014
Rated 5.0 out of 5.0 by Wonderful staff and comfortable rooms The front desk staff was wonderful, helping us move from a smoking to non-smoking room when one came available, even when they were very busy. The restaurant staff worked quickly to turn over food and tables when there were hundreds of people wanting breakfast early due to a robotics competition. Great work, made for a great stay! December 8, 2014
Rated 5.0 out of 5.0 by Outstanding breakfast Very nice hotel, parking is a hard thing to get, breakfast was awesome. December 6, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service. The beds are comfortable and rooms are well insulated from the sounds of other rooms. The hotel is ageing and could use an update, especially in the heat/air system. To adjust the temperature you have to ask the front desk to send maintenance to change it manually. The carpet is starting to look aged as well. December 4, 2014
Rated 5.0 out of 5.0 by weekend Stay Enjoyed my stay at the holiday Inn in Fort Smith AR. the accomodations were excellent December 3, 2014
Rated 2.0 out of 5.0 by Baby Roach The hotel was clean and comfortable until I saw a baby cockroach in the bathroom and captured it underneath a cup and called front desk to get rid of it. Maintenance came a few hours later to handle it. Besides this, the place is great! December 2, 2014
Rated 1.0 out of 5.0 by Up since 3 AM - Loud dripping noise from ac unit The ac/heating unit has to be manually switched over in the room from heat to cool. Large stain on Ceiling near the vent. Now it's dripping loudly from the ceiling onto carpet making huge wet carpet mess. Bathroom doesn't lock and wall paper is starting to peel off wall in some places. Not able to rest comfortably or sleep because of the dripping noise. Have a long day and drive ahead of me with my son. Very unhappy, and dissatisfied, longtime Holiday Inn customer. December 1, 2014
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