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Rated 3.6 out of 5 by 88 reviewers.
Rated 2.0 out of 5.0 by Great staff but poor quality hotel When walking through the doors of this hotel, it looks beautiful. However, the rooms are old and need updated. The furniture is old and the air conditioner made noise throughout the night. I was going to stay 2 nights, but after 1st night, I decided to stay at another hotel in Fort Smith. I am sure this was a very nice hotel when it was first built. However, the owners need to update the rooms, air conditioner/heating systems, etc. I felt sorry for the staff because they were excellent. I know the problems I encountered at this establishment was out of their control. They did give me bonus points for my trouble and I appreciated this. Again, all of the staff I dealt with were awesome. I wish I could have said this about the facility. February 24, 2014
Rated 5.0 out of 5.0 by SG One of my favorite hotels. Great atmosphere and friendly staff. Breakfast was great. February 24, 2014
Rated 2.0 out of 5.0 Cold room The room was so cold I took the covers off the other bed and ran hot water in the shower to try to stay warm this is after I called the front desk and they sent someone up he beat on the valves and told me to run it on low. He also said they were having trouble with the boiler but it never got warm and now I have a Cold from that night February 9, 2014
Rated 5.0 out of 5.0 by Battle at the Fort Enjoyed a very good stay at Fort Smith-City Center. We were there 2 nights for the Battle at the Fort volleyball tournament held at the convention center next door. Everything was top notch - desk service, room comfort, food service. No complaints whatsoever. Looking forward to coming back next year. February 7, 2014
Rated 5.0 out of 5.0 by Battle at the Fort Volleyball Tournament 2014 We were in town for Battle at the Fort Volleyball Tournament 2014. The hotel staff us very helpful during are stay. The rooms were clean. After talking with Each of the team parents we would stay at this hotel again. February 5, 2014
Rated 5.0 out of 5.0 by Wonderful staff and a very nice hotel Thank you Amanda for being so helpful everyday. The hotel was so busy and yet we received personal attention at all times. Thank you Terry for helping my mother and daughter get our luggage up to the room while there was a line at the elevator from the event that had just ended. She has difficulty walking and standing and that meant a great deal to her. We will be back!! February 5, 2014
Rated 1.0 out of 5.0 by Unacceptable Service and Disrespectful Staff I understand that hotels may become busy and crowded but there is no excuse for being completely rude and disrespectful to customers under any circumstance. After all, isn't a hotel's business all about being busy and crowded with people? During my stay this is exactly what I encountered with not one staff member but all staff members I spoke to. The brunette at the front desk was totally inexcusable in how she handled my military family. She wanted my husband to be present AND in uniform, and wouldn't accept MY military ID! What kind of policy is that, Holiday Inn? This inept kind of customer service continued with housekeeping and bar staff. I strongly urge you to reconsider your staff choices and how you choose to operate your facility. I will NOT tolerate such disrespect to myself or my children! You have lost a loyal customer! February 4, 2014
Rated 3.0 out of 5.0 by Crazy stay. Arrived and my reservation was under someone else's name. Didn't have a room. This is after I had arranged. For 13 rooms that were cancelled last year. Staf called to make arrangements for this year, which I thought was great. However , not having a room was not acceptable. MAnagement needs to be punished for not hVing enough staff to deal with the masses at check in. Not enough food at breakfast and no t enough staff at breakfast. Manage genet should have been there. Tmanagement did show up on Sunday, too late to do anything. The two poor girls at check in were very polite and professional for the toverwhelming task they were facing. The poor wait staff at breakfast were scrambling to keep up, again no management. SHOULD HAVE BEEN THERE! Lucinda did apologize for my delimna, a little too late. Could not contr heat in rooms, UNBEARABLE! Would never stay here again. February 2, 2014
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