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Rated 3.9 out of 5 by 197 reviewers.
Rated 3.0 out of 5.0 by hotel We had a long wait checking in. Staff was having a problem with room assignments. We finally checked in, went to our roon, and it was not cleaned. Called desk and they assigned us to a new room. Next day we were out of the room at about 11:00 and called desk to ask for room cleaning. Upon return about 4:30 and not cleaned. Called desk again and were told we checked out. We had a 2 day reservation. Cleaning staff was very nice, but told me we checked out and did not clean the room. Called desk again and when we were given the new room, they didn't change it in the system.The whole experience was a mess. The staff was very nice, but needed training and support. At no time did a manager step in to advise and help. Would have been a good learning experience for BOTH. THANKS FOR ASKING October 25, 2014
Rated 1.0 out of 5.0 by Horrible...Bad experience/ poorly managed property. I stay in approximately 200 properties a year and this is in the bottom 3 worse I have encountered. Oddly enough, it was my birthday...I was made to feel like I was trying to steal something when I asked if there was an upgrade available for Platinum IHG. I was given a room across from an elevator and was informed that people never complain about being directly across from an elevator that sounds a ding on it's arrival to a floor. In addition, I was informed that any upgrade that would be available was directly across from elevators. When I inquired about parking, I was told that I could park but I would have to move my car by 8AM or get a ticket. The breakfast buffet was dried up pans of cold food or empty and unclean. Several employees in the restaurant surrounded by filthy tables and no one lifting a finger to do anything. I tried to put together some cereal but there was no milk. I asked a restaurant employee for milk and he explained that he would ask someone and went to the kitchen not to return. I decided to opt for coffee but the cream that was provided came out in chunks. I have taken pictures to document my experiences and would love to share them with someone from Holiday Inn. I left a message at the desk for a manager to contact me in the morning that I was informed by the manager that he did not receive. I was finally able to get to a manager that comped my room but it didn't erase my experience. October 25, 2014
Rated 4.0 out of 5.0 by room service Called and asked for pot of coffee. The room service person was extremely nice. The next day put in an order for pot of coffee and a time to be delivered. The room service got there 10 minutes after the time to be delivered, but the room service person was nice. October 23, 2014
Rated 3.0 out of 5.0 by Hotel needs renovation Overall the staff was friendly but needed to pay more attention to the check in lines. We started by waiting behind a group of 20 and then when the last associate opened the last window they took someone from that group and then one other cut in front of everyone else. They should have established how many lines they were going to serve from to elevate confusion October 21, 2014
Rated 5.0 out of 5.0 by nice place It is a nice place to stay and a good place to have a business meeting October 18, 2014
Rated 3.0 out of 5.0 by average This is an old full service hotel, overall everything is average However the restaurant does not offer entrees were limited. I asked the bartender (very nice lady) what her recommendation was for dinner she recommended the burger. The burger was below average. October 18, 2014
Rated 1.0 out of 5.0 by Avoid like a bad virus. This place is dirty, old, and beyond what I would expect for a Holiday Inn. It looks like there have been no upgrades to this hotel since the 70's. I travel for business and often have great experiences with this brand. I can not believe the folks at Holiday Inn Corporate have not shut this place down. Horrible experience, and would have been better to sleep in my car. October 17, 2014
Rated 5.0 out of 5.0 by Awesome experience, highly recommend This hotel was awesome. I had nothing but great experiences working with this staff. I got to the hotel for a wedding and immediately they checked me in and explained the layout of the hotel. Once I got to my room, I thought that I might have trouble with the noise of the place because there are quite a few rooms in a small area. However, I slept very soundly on what was a very comfortable bed. Everything was very clean and I left feeling better than when I came in. If you are traveling through fort smith, stay at the Holiday Inn City Center and you will not be dissapointed. October 16, 2014
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