Rated 3.9 out of 5 by 294
Rated 2.0 out of 5.0 by citris Great hotel staff
The hotel itself is outdated and needs serious updating and upgrades. Probably will not choose this particular hotel for my next stay in Fort Smith.
May 27, 2015
Rated 4.0 out of 5.0 by sgarch In the Heart of Town
Traveling with my dog, the Holiday Inn in Fort Smith worked out well. The location in the center of town made walking him to the nearby park very convenient and there were food options nearby for me.
The hotel is not new but appears to be in the process of sprucing up and staff couldn't have been nicer. Parking was easy in the onsite lot although the hotel was not full. I suspect that if it were busy parking might have been more of an issue.
May 23, 2015
Rated 5.0 out of 5.0 by Ph12334 Staff is the best
Amazing front desk staff. Always willing to help. Alysha, Jade, and Michelle are the best around! Property lucky to have these ladies
May 16, 2015
Rated 5.0 out of 5.0 by Koolaid007mj Room Service
Great Service here at the hotel. Food was great and staff did a great job.
May 14, 2015
Rated 3.0 out of 5.0 by babirder No microwave, no mini-fridge & hair dryer didn't work.
We were disappointed for the price that your amenities didn't measure up to other comparable motel chains. It wasn't staff problems, but management problems as we see it. Poor organization of breakfast set up (wait to pay before being seated; never seen that before). We were there as part of a group, and the chicken for Saturday dinner was a drumstick, nothing more. Room had no microwave, no mini-fridge and a broken hair dryer, but was otherwise acceptable.
May 7, 2015
Rated 4.0 out of 5.0 by MayHH Friendly staff
Excellent customer service - everyone was willing to assist - a quality that is lacking in this day and time
May 7, 2015
Rated 5.0 out of 5.0 by William Black Excellent staff
I was really happy with your people at the front desk, I believe her name was Michelle. She was very helpful and welcoming. I only wish you would have refrigerators in your hotel rooms
May 6, 2015
Rated 5.0 out of 5.0 by hrpro Comfy and quiet
I was very pleased with my stay here and I usually do not write reviews! The room was better than expected and I almost always stay at Holiday Inn's. The gym and pool looked nice; but I did not use either. What was most important to me was having a nice, peaceful room with which to work and rest in while on my business trip and the staff at Fort Smith's Holiday Inn did very well.
May 5, 2015