Rated 4.0 out of 5 by 127
Rated 5.0 out of 5.0 by alan6972 Superb staff and attitude
I haven't stayed at a Holiday Inn since 2002 and was pleasantly surprised at the remarkable improvements and turn around of professional courtesies and attention to details. I travel a great deal and stay where my company makes arrangements for me. My only regret is the smell of mildew on the shower curtains and the very slow drainage of the tub. I stayed in two different rooms and the problem was present in both but could be due to the age of the building. Having said that, I would still stay here anytime I find myself in Philly and would highly recommend others to enjoy the friendly staff and roomy atmosphere. The pool and exercise room were spotless and modern.
August 14, 2014
Rated 5.0 out of 5.0 by cdhigh Counter service excellent and room was clean
Stay at this hotel was to be near hospital for my wife's surgery. Upon arrival I discussed the length of stay, not knowing if three or four days would be necessary,Gentleman at front desk said everything would work out and he would need for me to notify him in a timely manner of which I did and it all did work out, I forgot his name due to other things occupying my time, but he was a caring and informative employee that you should be proud of to have. Overall experience was great, the room was clean , the beds comfortable and the addition of a couple ammenties that i asked for were in the room upon arrival. Only problem i encountered was in the cafe during breakfast, service was little slow and the flavor quality of some items was inconsistent. When we were served the ladies were polite and did their best to make everything enjoyable, I would highly reccomend this hotel, I would definitely stay again when needed without hesitation. To all the staff thank you and keep up the good work.
August 13, 2014
Rated 5.0 out of 5.0 by john&judy great service and caring employees
My wife an my experience was unmatched based on everything we needed. The staff was first rate beginning with Melissa at the front desk who also made our reservations by phone with me and explained exactly what our needs would be and then followed thru with all our expectations. Her personality is perfect for meeting people and taking care of any questions or problems which may arise during your stay at the hotel.
We used the van service to and from our destination which the drivers were courteous and always on time at the time of pick up and drop off.
We had dinner and breakfast at the hotel of which both were excellent.
Costs for the room and food were both reasonably priced and both me and my wife plan on staying there again.
August 10, 2014
Rated 4.0 out of 5.0 by Shelia143 Business travel
I stay here when I travel in this area its convenient clean and comfortable.
August 9, 2014
Rated 5.0 out of 5.0 by blessed travelers comfortable accomodations
My husband and I stay at this hotel at least 6 times a year and it has always been a pleasant stay as far as the rooms and the staff.. Our last stay on August 2, 2014 was the first time the room did not live up to the cleanliness standards. It was mentioned to the desk staff and handled immediately. We will continue to stay at this hotel because of the manner in which they treat us and handle problems.
August 9, 2014
Rated 2.0 out of 5.0 by BillyBoyTWD Enjoyed my stay
Everything required for a good nights sleep. Room was clean, staff were pleasant. Thank you very much.
August 2, 2014
Rated 1.0 out of 5.0 by Roselimo Fantastic Service
Stayed two nights, could not have had a better experience. Noticed all the staff had the same exceptional attitude. Had to make some changes in my itinerary ,the reservation and front desk were very accommodating and worked with me on my variations. Was staying in conjunction with a medical appointment and received rate consideration courteously. The attitude of everyone no matter what their duties were ,were just amazing it seemed like they had a common goal to make you feel comfortable. Had room service for breakfast, Eldrina from the restaurant staff was great. Somewhere management has instilled the true meaning of customer satisfaction and the employees responded.
July 27, 2014
Rated 4.0 out of 5.0 by thommmy Great Room Service
Actually the stay was good, room comfortable, Room service staff was awesome.... my only complaint was not enough channels on TV and no channel guide.
July 25, 2014
Rated 5.0 out of 5.0 by tyno Relaxation at the Holiday Inn
My experience at the Holiday Inn was peaceful and restful. The treatment from the staff was outstanding and very kind... their character display was extremely human with full desire of securing every customer with professional services as needed. My, husband and I will be returning and will recommend others as well... I was having problems with setting my GPS to the address needed and the manager as well as his assistance worked with me on the settings until it was complete, and they did not mind helping, their spirit was free... for my needs and for that, I'm thankful !!
July 20, 2014
Rated 4.0 out of 5.0 by MaryLe Nice Stay
This hotel was convenient to the train station which makes it very easy to get to the airport or most places in teh Philly area. The room was clean and staff was efficient. Pool area was great.
July 18, 2014
Rated 3.0 out of 5.0 by Bargain Traveler Fair value for the price paid
Serves the purpose for an overnight stay, but I would not recommend for a vacation or extended stay. Needs updating. It would also be nice if breakfast were included, or offered at a fair price.
July 17, 2014
Rated 3.0 out of 5.0 by Stahl5 Worst check in ever
Reception poor, receptionist at check in managed to mumble something about being an IHG member. During stay someone mentioned that the hotel had an evening club room for platinum members, at check in I was not advised of this and when I mentioned this at check out the receptionist had a could not care attitude.
Room allocated was adjacent to elevators not, not a good allocation for a platinum elite member.
July 14, 2014
Rated 4.0 out of 5.0 by Howdawg Convenient and Comfortable
We have stayed at this Holiday Inn numerous times over the past 7 years and have never been disappointed by the quality and dedication of the staff. The bar area and the restaurant are all top-notch. The only drawback is the local conventions that go on right next door to the lobby area which sometimes hamper parking. We have been pleased with our stays and if there were any problems the staff worked them out to our satisfaction.
July 12, 2014
Rated 5.0 out of 5.0 by BusinessGuy66 Good Value
Good value for a comfortable room in a good, safe location. The breakfast buffet was very good and staff was responsive
July 11, 2014
Rated 5.0 out of 5.0 by Jfv726 Easy to stay here
I stay at a lot of hotels during the year as I travel every week for business. This one I do look forward to coming back to. They greet me at the front desk as a friend and always have my check-in info ready. The rooms are clean and the staff also friendly and always say hello or good morning. The GM has a very nice little reception after work to go to and unwind. The restaurant has good food at reasonable prices and the wait staff is excellent.. The GM Al and his attitude towards his customers is what makes this property one to visit he always has a smile and even takes time each morning to great his guests as the come down for breakfast and I have not seen this at any other hotel.
July 9, 2014
Rated 2.0 out of 5.0 by lcapo3399 Good deal financially but service was not up to par
Got to the room, nice enough but there was an odor in the room and hallway so bad I had to spray deodorant around every few hours.
I told housecleaning I did not need the room serviced overnight (I stayed for 2) to try and save her some trouble as it was almost 4 p.m before she got there and just asked for extra towels. Was told she had none but would come back with more - never came back. When I called the front desk I was told housekeeping was done for the day.
July 2, 2014
Rated 5.0 out of 5.0 by PAPAJ01 Great service just what I expected
The location of the HOLIDAY INN was right off the Express Way making it easy to find. Didn't have to
drive all over to find the hotel.
Upon my check in was quick and easy. The room was nicely appointed, clean, and fresh.
The staff at check out had everything ready making it simple and quick.
I hope that there ill be one just this one in China.
June 30, 2014
Rated 5.0 out of 5.0 by Baldfox Great Trip
I had a wonderful experience the staff and food was excellent. I would come back again.
June 26, 2014
Rated 4.0 out of 5.0 by Manhattantraveler Good overnight option
We chose this hotel for location and price and were pleased overall. It was fully booked with many young folks who seemed pretty unruly but soundproofing in the hotel was great and no problems sleeping. Staff in the restaurant for breakfast were super friendly and welcoming. The food was good and fresh except for overdone scrambled eggs. The room and public areas were very clean and bed was very comfortable. All & all a good stay.
June 25, 2014
Rated 3.0 out of 5.0 by JGIII Outdated
Found the hotel to be dull and dingy. Joe the bartender was the highlight of the stay. Front desk personnel should take lessons from him on his to treat people and not reflect the dullness of the hotel. The air inside was humid and not cool at all. I would not recommend this property unless there is am overhaul
June 20, 2014
Rated 5.0 out of 5.0 by Peag I LOVE HOLIDAY INNS
Using a narrow and personal view of the Holiday Inn in Philadelphia, the room was not vacuumed up to my liking, but for someone else, this might not have been noticed. Also, I feel that if I had mentioned it to the desk staff, it would have been taken care of.
It was located a bit away from main attractions (about 20-25 minutes), but a simple hop on the freeway made the distance insignificant.
Using a broader and more general view, the hotel was wonderful. This particular Holiday Inn was beautifully decorated, quite clean in the common areas, had staff that were professionally trained and felt alive with movement and activity. I would highly recommend it to anyone.
June 19, 2014
Rated 5.0 out of 5.0 by CDR67 Great Location
We have stayed at this hotel multiple times. We like the staff, the location and the price. The only 9/10 rating is for comfort of the bed - our home bed is a SleepNumber and nothing can match.
June 19, 2014
Rated 4.0 out of 5.0 by etravel comfortable bed
room met my expectations neat plenty of towels and toiletries in bathroom bed and pillows comfortable friendly staff always had a smile--made you feel welcomed
June 17, 2014
Rated 4.0 out of 5.0 by Liz430 Great service
The woman at the desk was excellent. She was very helpful, and very nice. Excellent customer service. The only complaint is there was one double bed in the room rather than a king.
June 13, 2014
Rated 4.0 out of 5.0 by PO2WWOW lovely room
front desk Female LASHAI WAS THE GREATEST AND LOVEABLE CLERK TO TALK WITH AND EXTREMELY HELPFULL WHEN INFORMATION TO PLACES IN THE CITY.
June 12, 2014
Rated 4.0 out of 5.0 by conanton average STAY
Stayed with my daughter and her friend for a show in Glenside stay was average pillows and mattress weer on the soft dide ( not my preference)
June 12, 2014
Rated 4.0 out of 5.0 by Josie855 Good breakfast buffet and dining services
I would recommend this hotel to others. Comfortable living quarters and refrigerator/freezer in room was accessible and worked well. Bathroom had necessary accessories and plenty of clean linens.
June 12, 2014
Rated 4.0 out of 5.0 by none to give very basic
It was an ok hotel. I stayed in better places for less money but maybe it was the time of year. The wait staff was very friendly, only one front end clerk ruined that review. We stayed in a handicap accessible room and I was surprised by the lack of counter space in the bathroom, we only needed the walk in-shower so I didn't like that there was no closet and the place where we needed to hang our clothes was low to the floor. The spigot was loose and the sink in the bathroom drained slow but it did not affect our stay. There was some confusion on the complimentary breakfast and I don't feel that was handled correctly at first nor made very clear as to who gets what. Otherwise I slept well and it was peaceful and it served the purpose while we were out of town.
June 10, 2014
Rated 4.0 out of 5.0 by Jeffb123 Perfect Quiet sleep
Everything was perfect. However on the weekend they do not offer free coffee. We had to pay for our coffee. I thought the fact of choosing to include breakfast or not in the room charge is a good idea.
June 6, 2014
Rated 1.0 out of 5.0 by fast1 No hot water in shower!
I noticed that there was no hot water in the shower/bath tub in the morning. Front desk was not able to provide an alternate room or send a maintenance technician to fix the problem.
June 5, 2014