Rated 3.9 out of 5 by 120
Rated 3.0 out of 5.0 by glitterstarrdust It was just ok
My boyfriend and I decided to get a hotel room to get a night away from home where we currently have no hot water so we could shower and relax.... I arrived before my boyfriend and decided to take a shower before he got there. I was so upset to find that the tub wouldn't drain and by the time my shower was done the water was up to above my ankles. I called the front desk and they promptly sent a maintenance man up. He was in our room for about 20 minutes before he said he would be back with a better plunger and cleaning supplies... He came back to the room with the same plunger and proceeded to spend an additional 15 minutes in our room cleaning the tub. Once he left my boyfriend went right for the shower....and we were quite disappointed to find that the problem was not fixed. By that time we were starving and tired of dealing with water problems we decided not to bother calling the front desk again. I reported the problem upon leaving.
February 26, 2014
Rated 5.0 out of 5.0 by Jackie1125 Return guests
We spend several nights out of the month there and when we check I it's always with a warm greeting of "welcome home".
February 21, 2014
Rated 5.0 out of 5.0 by Wk19 Frequent flyer
We love this holiday inn. The staff is so pleasant, caring and professional. The location is great. Train within walking distance if u want to go to the city. If you know where to go, great food close. Check out Phil's if you want the best food and atmosphere around. We went there. Friday and Saturday night.
February 16, 2014
Rated 2.0 out of 5.0 by Airpm Nice People / Poor Accomodations
People were all wonderful. Hotel hallways and Elevators were not clean. Room was cold with outside air leaking through the wall mounted heater.
Never have been to a HI where breakfast was not included. Paid the non-refundable rate per night rate which was slightly higher than other discounted rates received in the past and was informed upon check-in that breakfast was not included.
Attempted to get a late check-out the next day due to the timing of funeral arrangements, but was told to wait until morning as it may not be available.
January 26, 2014
Rated 4.0 out of 5.0 by The Unknown Critic Excellent service!
The hotel is OK, but the real reason to stay here is the service. Melissa at the front desk was extremely helpful. She moved me to a different room immediately when I requested this on my 2nd day at the hotel. And then the next morning, Melissa went above and beyond the call of duty to arrange transportation for me to get to the airport. Thank you!
The people working in the hotel restaurant at breakfast time were also very nice.
And if you're looking for a restaurant within walking distance, check out Friendly's.
January 15, 2014
Rated 3.0 out of 5.0 by Rickmn1 Work stay
The hotel was clean and staff was very helpful. The pillows and bed need upgrading. The pillows were either too hard or too soft and small. Bigger pillows with a medium firmness would have helped with sleeping comfortably.
December 22, 2013
Rated 3.0 out of 5.0 by Moosechaser OK Stay
The hotel was nice. Staff was very nice. The food in the hotel restaurant was ok but not the best. I did not like that you could not get coffee 24/7 in the lobby or eating area because the hotel had a restaurant in it. That is something that should be changed. I usually try to stay away from hotels that have restaurants because of that reason.
December 15, 2013
Rated 1.0 out of 5.0 by TravelerBlues13 Disappointed...first time ever having a issue with cleanliness at any Holiday Inn
For the first time in my life I was placed in a room that was not properly cleaned. As I business traveler that stays in hotels once a month this was concerning. The bathroom was the main concern and had signs use that were detected after the fact. After voicing my concerns we were offered another room. Unfortunately, the new room had a running toilet. In attempt to rectify the issue front desk offered to change our room again and gave my guest and I a few $4.00 coupon's for the bar. I took it but at the end of the day it wasn't enough as we don't drink beer and that was other thing you could get without adding a few dollars...we drink wine. The location is visibly old and in need of a serious renovation particularly in the bathrooms. There is only so much caulk can do.
December 9, 2013
Rated 5.0 out of 5.0 by Recall123 Great Stay!!
Staff and service was excellent during bussines trip,
December 3, 2013
Rated 5.0 out of 5.0 by Bretz Great Service
Melissa at the Front Desk was very helpful in managing a recent delivery I had to have delivered after leaving the hotel in the morning. She called me to let me know when it arrived so that I could return to the hotel to pick it up. And she always had a smile for me when approaching the front desk.
Also, the concierge level happy hour is a great way to unwind, get a snack and a drink and connect with other Platinum level travelers to swap war stories from the road. The conversations were great, even if just about throwing marshmellows at a PSU game. From the hotel perspective this is a really great way to re-inforce our brand loyalty by allowing us to connect with other frequent travelers.
Keep up the good work!
November 28, 2013
Rated 3.0 out of 5.0 by RRoyDallas Needs serious facelift
Rooms are old and dated. Need serious re-modeling. Breakfast choices were limited
November 23, 2013
Rated 5.0 out of 5.0 by kaddsolutions great time
I love this hotel, it might not be the newest and most updated, but the great staff and benefits they offer to the members is great. I wish your other properties would do the same.
November 19, 2013
Rated 3.0 out of 5.0 by Teton999 A good bargain but fix the drains!
I have stayed at this property a number of times. It's convenient, has good beds and is a reasonable price. A couple of things to work on, the sink and tub drains routinely drain very slow. Also, there is no convenient place to plug in phone next to bed for charging. The fitness area is fair and could be updated a little.
Still, it's clean and a good value. Please work on these problems.
November 17, 2013
Rated 5.0 out of 5.0 by Snooky Thank you, great stay
Due to a funeral, we spent 3 nights here and the staff was very comforting. The value was good for the money. The location is great for turnpike, restaurants, amenities.
Thanks Holiday Inn, we will stay with you again.
Kar and Annie
November 15, 2013
Rated 3.0 out of 5.0 by hubcap Friendly and helpful service
Staff was very friendly and helpful. Bed was comfortable but the pillows were very small. Height of shower head was perfect for someone 5' and under. Being on the taller side, 6'3", the shower head was way to low. On another note, I was surprised to see a toilet that still uses 3.5 gallons per flush. I think the hotel could save tons of money on their water bill and help the environment by updating their toilets to the current 1.5 and 1.2 gallon units.
November 13, 2013
Rated 3.0 out of 5.0 by wabbitt Reunion stay
centrally located, good value, clean rooms and friendly staff. breakfast was fast and good with friendly service, bar lacked any ambiance...just a bar, you really would not want to sit there longer than one drink.
November 13, 2013
Rated 5.0 out of 5.0 by Bobomama Friendly refuge during a trying time.
My husband and I checked in on a Monday afternoon so that he could be at the hospital early Tuesday morning for surgery. After checking in, I realized that I had forgotten my suitcase. The desk clerk recommended an excellent nearby pub for dinner and gave us directions to a nearby Mall where I could buy some necessities.
The Manager's reception that evening made my husband and I feel very welcome and helped us relax before the upcoming surgery. When we went to leave early the next morning, the car wouldn't start. Thanks to desk person Elaine and van driver Ron, we got to the hospital on time. While my husband was in surgery, Ron took me back to the hotel to meet AAA. My car needed a new battery.
My husband's surgery went well and that evening I enjoyed talking with the Manager and other guests at the reception. After wearing the same clothes for 4 days, I was easily recognizable by the staff, who nicely asked about my husband. Their kindness greatly helped me during a stressful time.
November 10, 2013
Rated 3.0 out of 5.0 by Richard152 An OK hotel but.....
Some of the public areas are looking tired and the dining area's decor is not particularly welcoming. The shower was loose and sheets not fitted well. There is not a lot around the hotel by way of restaurants but it is very close to the Metro to Philly which is a bonus and was why we chose it.
November 4, 2013
Rated 5.0 out of 5.0 by RichNC56 Quiet, safe and clean. That's all we ask!
A hotel in the North with Southern Hospitality. Thank you for a very comfortable stay.
October 28, 2013
Rated 5.0 out of 5.0 by mike01776 Everything was great!
We discovered this hotel a couple of years ago and now keep coming to it whenever we need to travel to this area.
Our Priority Class Membership gives us free WiFi and occasionally free nights.
We also prefer to include breakfast in our stay: one fewere thing to think about in the morning.
October 19, 2013
Rated 5.0 out of 5.0 by Georgette18 Clan comfortable room
Breakfast was tasty and the room was clean and comfortable.
October 16, 2013
Rated 5.0 out of 5.0 by KDLAE Awesome Staff
I stayed here Oct 5-7 while a few small conference groups were in the hotel. The desk staff were really wonderful. I believe their names were Sarah and Andrew. They were very attentive about changing a room, and knew me by name during the rest of my stay. Just really nice people, too!
Also, the food we had was better than I expected for small-conference-buffet sort of food. The " Philly lunch" of cheese steaks, hoagies, & soft pretzels was cool and they weren't fake "Philly Cheesesteaks" that you see at lots of hotel restaurants. A hot buffet dinner had some nice choices too, and what a dessert tray! That was one of the best slices of chocolate cake I ever had.
Thanks for a good stay; I hope our conference returns there next year.
October 15, 2013
Rated 4.0 out of 5.0 by clevario Don't Recommend the Room Service
So I wanted a snack. Called Room Service as soon as it opened.
I was informed that I did not have the most current menu. I was not offered an up to date menu. I went down to the bar area, they were busy, so I returned to room and called room service and requested a menu.
At 6pm I ordered. I was told it would be 35 minutes. Seemed fair. I had plans with friends at 7pm. My food arrived at 7pm. I was unable to eat the food, since I had plans with friends.
Of course I got the excuse that it was the kitchens fault, but I don't care. I ended up paying for the food that I did not eat. I am sure that the kitchen is prepared for a Saturday night bar crowd and room service demand.
The service was dreadful and I ended up with an automatic gratuity that I paid as I listen to the server complain about the kitchen.
October 13, 2013
Rated 4.0 out of 5.0 by libwork It depends
The hotel is a great buy for the following reasons.
If you need some seclusion it is located in an area where there is not much around except a gas station down the street, and a place to eat known as Friendly's. It also is only a few walks from the Philadelphia Septa rail line. So you can get from the airport to this hotel in an hour for about $9.00 one way. A shuttle to the airport at the time of this writing is $29.00. Not not take a cab-$100.00!!
The hotel on the day I visited for a outreach conference is really great. There were nice meeting rooms, and the staff is good at helping visitors and guests.
The hotel is also pet friendly for those who have pets. On my stay there, a dog show was going on in the area and I was situated in my room near a variety of dogs owners. I still slept comfortably, but with the occasional bark or growl. They dog owners were mostly restricted to the floor I was a guest on.
If you dislike pets this might not be the best for you.
Lastly there is a restaurant and bar/grill in the hotel. I was not able to try any dinner style meals as on the night I went to the bar/grill it was hard to get the attention of the staff in helping to take an order. There were only two ladies working the bar area for about 30 customers. There seemed to be only one cook creating the meals, so it took a long time for food to arrive. I gave up after an hour of watching people who let me know they were there for 90 minutes not receive food yet. This let me know it was time to move on. I can't say the food is bad or good because I did not have any service in ordering. It could have been an off night or could be a constant thing, not sure which it is. Just know that there are businesses that will allow delivery in the area, that were pretty good. Again, there is a Friendly's within walking distance with good food as well.
Overall the accommodations were good, the meeting areas were good, and my overall stay was satisfactory. The service for meals was sub-par during my stay for dinner. Breakfast at the hotel was satisfactory as well, as it was buffet style.
October 11, 2013
Rated 4.0 out of 5.0 by Debi3 6 day stay for show
Staff is very friendly. They get things done. When you request anything. Comfortable beds. Need to work on pillows. Plumming needs work in bathroom . The hotel is somewhat older needs some updating .. The food needs better menus .. And better tasting food. They are very pet friendly which is great for pet travelers. We loved that. Overall I give this hotel a A plus On friendly staff. And a C- on on the hotel itself. They need to update it.. Price of hotel is okay.
October 10, 2013
Rated 3.0 out of 5.0 by glenmom2 What? No luggage carts
Check out on Sunday was a hassle. NO CARTS. The staff tried but could only find two in the entire hotel! Dog show people need luggage carts for coolers and gear.
October 9, 2013
Rated 5.0 out of 5.0 by Pkarn Great experience
Great service. Courteous staff. Clean rooms. Would recommend
October 6, 2013
Rated 5.0 out of 5.0 by Nannybnancy Wonderful Experience
I was very pleased with my recent stay at the Holiday Inn, Ft. Washington. The rooms were comfortable and the staff was so attentive. Will definitely book my next stay there.
October 4, 2013
Rated 5.0 out of 5.0 by Graik27 Great experience away from home
I spent just a night, but I have no complaints; I received great services; the room was just the way I imagined it; the food was amazing; the customer care, oh my word, just excellent. Would I recommend the Hotel to others? Without a doubt, yes; I would absolutely recommend it to others because people can see the value of their money in the services that the hotel offers. Thank you everyone who my stay there great!
October 2, 2013
Rated 4.0 out of 5.0 by lancoman GREATLY IMPROVED HOTEL
I have attending events at this location for many years in the past and then it seemed to be a somewhat neglected hotel. I had some business in the area and this was the only close-by hotel on my approved list so I took a chance to stay there. When I arrived I quickly noted that the lobby area had been refreshed. The front desk had nicely dressed, professional looking staff who very welcoming. I then learned that there was an Manager's mixer on the 8th floor for 2 hours that included snacks and beverages of the adult type. I was surprised by that. The room was average for most mid-scale hotels, It was clean and the pillows were wonderful. I decided to have dinner on-site and ate in their lounge. The food was fairly priced and overall it was good, but not anything to rave about. I missed the breakfast the next day as I had to leave before it opened at 6:30. I would stay again just to have that breakfast I missed.
September 30, 2013