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Rated 4.3 out of 5 by 344 reviewers.
Rated 5.0 out of 5.0 by Nice and New Very nice place, clean and comfortable. No issues or concerns. Everything looks brand new. The bar and the restaurant had good food at a good price. There was a little confusion with the billing on the room in which they were billing the wrong card, but we were able to get it straightened out. August 28, 2015
Rated 3.0 out of 5.0 by Before you book: Check to see if there's any kids sports activities scheduled during your stay! The BAD: Checked in on Wednesday for 5 nights. Had requested a Large Superior King. Discovered NONE of those rooms had bathtubs. Had to take a smaller room with no refrigerator or micro-wave (Hotel has restaurant & bar on premises, can only assume they want you to eat and drink there and not in the room). Friday & Saturday the hotel filled up with parents and kids for a Soccer Tournament. Parents allowed kids to run around the hotel & up and down the halls, until all hours. Late Saturday afternoon I tried to have my local grandchildren (ages 2 and 5) swim in the pool. The 60 plus kids rough-housing and screaming in the pool & Jacuzzi, while their parents sat around drinking and ignoring them, made it impossible for anyone else to enjoy the pool. I did complain to the front desk. Someone came in to check on the situation. The parents and kids ignored her and nothing changed. The hotel compensated me 10,000 points (not even a night’s stay) for the noise, lack of sleep and non use of pool. I would have preferred they controlled the situation. It would have been nice if the staff, anticipating what the week-end would be like, had put serious travelers like me on a floor well above the potential mayhem. Also, parents should have to sign a waiver that they will keep their teenagers under control at all times for these events, as it not fair to other guests! The GOOD: Cathy the bartender on Wednesday night was marvelous. As a grandmother traveling alone with my cat…..she was great company while I unwound with chips, salsa, and beer at the bar. Shawntell & Tina were great on the front desk. Barbara was a very friendly and helpful housekeeper. Room service and it's staff in the morning was marvelous! August 28, 2015
Rated 4.0 out of 5.0 by Good service Front desk staff was very helpful in resolving problems with bill. Staff was friendly in restaurant, dinner was good but breakfast buffet was disappointing. August 28, 2015
Rated 4.0 out of 5.0 by 8/25/2015 Hotel is great. I wish the pool opened earlier than 6:30 in the morning (I like to swim laps - working on my form). Breakfast was great, but I ordered off of the menu and it took 15 minutes to arrive. I should have simply had the buffet. When my food did arrive it was perfect. I stayed in a large room on the 2nd floor. Everything was clean. However it smelled as if it had been smoked in recently. Yes - I would stay here again. August 27, 2015
Rated 5.0 out of 5.0 by Overall Appearance of the Hotel, Guest Room, and the courteous Staff. Pleasantly surprised on the Brand upgrade. Exceeding expectations in this market. August 26, 2015
Rated 5.0 out of 5.0 by Great Experience Great visit. Nice building. Staff is great. Bar/Lounge area was very nice. Very nice patio outside to sit and relax. August 25, 2015
Rated 5.0 out of 5.0 by Awesome suite Really enjoyed the huge bathroom and whirlpool and shower... awesome! We will be back August 19, 2015
Rated 5.0 out of 5.0 by 2nd hotel for the weekend Great location and excellent front desk staff. Had to find another hotel in Ft Wayne after a horrible stay Friday night. Couldn't have picked a better one than the Holiday Inn. August 19, 2015
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