Rated 4.6 out of 5 by 61
Rated 5.0 out of 5.0 by TravelerFL thoughts
Manager picked me up at airport---was about 10 min before shuttle hours ended. Above and beyond!
No breakfast consideration for those with early flights--had to get cab and my own food as my flight was at 7 on a Saturday--no portable breakfast options and no cab cntract to cover hours of no shuttle driver, which I have had at other similar hotes.
June 17, 2014
Rated 5.0 out of 5.0 by HerbD Good Night's Sleep
Super quiet, comfy beds, very helpful front desk staff .....all one could ask for!
June 16, 2014
Rated 4.0 out of 5.0 by SUOMYNONA123 Business Trip
Not too bad. I'm new to business travel and this place was OK.
June 15, 2014
Rated 5.0 out of 5.0 by Mr Frosty Comfortable room and service with a smile
No worries during your stay , this makes you concentrate on the reason you are in Ft Wayne . I recommend this hotel to anyone , business OR pleasure . I plan on coming back
June 4, 2014
Rated 5.0 out of 5.0 by GMworkaholic Over the top!
I had an issue with booking through the 800 number...they screwed it all up. When I got to this hotel, Amanda took care of the issue effortlessly.
I am very impressed with the friendliness of the staff, and the cleanliness of the rooms and grounds. I work at GM frequently and I always have crazy, random hours. The staff here is very accommodating and understanding to my needs for checking in or out at weird times. I look forward to my next stay here!
May 30, 2014
Rated 2.0 out of 5.0 by Chiang Party next door.
We were awakened at midnight by the arrival of a very loud, partying group of college students in the room next door. After 2 hours of listening to them shout and talk about drinking beer we decided it was time to see if the hotel staff would be willing to do anything about it or if we would have to call the police… I am not sure if the hotel staff did do anything but at about 2:30 am they did get quite. Needless to say the sleepless night affected us for the next 3 days of our trip. We have stayed in hotels all over the world and never experienced anything like that. I would question the sound proof nature of the walls in this hotel and second I would question why the hotel staff would allow this activity in their hotel by a group checking-in so late and clearly drinking.
May 28, 2014
Rated 5.0 out of 5.0 by mbuc63 EXCELLENT STAY!
The staff was extremely friendly and accommodating. Very clean hotel from the moment you walk in. One of the best I have stayed at for quite awhile. Quiet, comfortable room, great breakfast.
May 14, 2014
Rated 5.0 out of 5.0 by 047b Enjoyable stay
This is a clean hotel with accommodating staff. Coffee and breakfast were available early. Good restaurant selection nearby, including grocery store.
April 26, 2014
Rated 3.0 out of 5.0 by BMAC29 Friendly staff and nice lobby area.
The staff was very friendly and accommodating. The lobby area was very welcoming. Our room was clean, except for the cobwebs in the lamp shades. The complimentary breakfast was okay.
April 23, 2014
Rated 4.0 out of 5.0 by Fishing101 Stay
Stay was very nice Check in was easy and fast
Breakfast was out of stock on few items
April 21, 2014
Rated 5.0 out of 5.0 by Jan111366 Great customer service
I can't say enough about the staff at your hotel. They were so polite and accommodating. Jori and amanda were great. The area was nice. My grandkids had a great time on their spring break.
The room was large and handled our group without any problem.
April 10, 2014
Rated 5.0 out of 5.0 by Nancy12 Super staff and "breakfast lady"
We were initially greeted by a wonderful welcoming young lady named Amanda. She was efficient and we quickly got to our room after a LONG day on the road. Amanda had told us that breakfast the next morning was "made with love" , and I found that Nancy, the breakfast lady indeed did a great job. My only complaint about this hotel was that they need to get an automatic sliding front door which would make bringing in luggage so much easier. and they need the fitness center in the hotel rather than the next door hotel.
March 7, 2014
Rated 5.0 out of 5.0 by Park18 Great chance to relax and work
Enjoyed the opportunity to relax and work at Holiday Inn.
February 26, 2014
Rated 5.0 out of 5.0 by Jon B. Great Stay ... Great Value
I checked out of the Holiday Inn - Kendalville, IN, because their beds were too firm and the rate was high, and moved to this hotel . They gave me a better corporate discount, their public spaces are much larger and comfortable, the room was great and bed and pillows more comfortable! :)
They also recognized my Priority Club status but the Kendalville hotel did not.i no big deal but I noticed it was a question below and it must be important in the survey.
February 12, 2014
Rated 5.0 out of 5.0 by SMP91 Amanda did a great job
Amanda was extremely helpful and conscientious at the hotel when we checked in and the 2nd night we were there. She helped me with my IHG information too. Will plan to stay there each time we go to Fort Wayne.
February 12, 2014
Rated 5.0 out of 5.0 by JKATL Flight Canceled
I was to fly out, but my flight was canceled. I had stayed at this hotel many times before and decided to stay there again since it was close to the airport. Fortunately they had rooms available. I have never had an issue with this hotel. Rooms have always been clean and comfortable. I requested a late checkout as well since my flight did not leave until 5 PM and there was not a problem with checking out at 2 PM. Close to good restaurants as well - Applebee's, Outback, Bob Evans.
February 3, 2014
Rated 5.0 out of 5.0 by Pamela943 awesome breakfast and spotless rooms
we stopped by this hotel on the last day of our winter vacation as we traveled home. What a delightful experience. The staff was awesome. the breakfast had many extras that we thoroughly enjoyed. The room was spotless and nicely decorated.we found the price of the room to be an extreme value and would have been happy to pay twice the price given all of the amenities. Thank you for making our last day of vacation enjoyable.
January 8, 2014
Rated 4.0 out of 5.0 by Minecraft Nice, clean hotel
Overall it was a great stay. The breakfast was great and the usa today paper was nice.
Only bad thing was the spa was closed the whole first day we were there. It reopened the next morning but really wasnt very warm.
January 6, 2014
Rated 5.0 out of 5.0 by TwoJandJ family visit
We have used this hotel in the past. It is nice to see the results of the on-going updating. We did not try to use the pool or exercise equipment. The breakfast room was well maintained and inviting. Staff allowed an early check in without a problem.
January 4, 2014
Rated 4.0 out of 5.0 by Lars123 Overall good but breakfast poor
Stayed here many times before and quality in general remains very good. Breakfast was subpar for what is normally offered. Eggs very bland and pancake machine broken again. Of course it is free and the warm cinnamon rolls are superb.
January 1, 2014
Rated 4.0 out of 5.0 by Golfer2 Good location
Easy access on and off expressway. Staff was friendly, knowledgeable, and rooms were very clean. Pillows were extremely tiny and uncomfortable. Breakfast was not up to normal standards (no biscuits and gravy, English muffins were hard and stale and pancake maker was broken) so we went across street to restaurant.
December 30, 2013
Rated 5.0 out of 5.0 by mbrown7 Very pleasant experience
Everything was great, we would not hesitate to return!
December 30, 2013
Rated 4.0 out of 5.0 by Bri7844 Rude Check inn
I normally do not complain but the 2 girls at the check inn desk were very rude . I walked inn the hotel and stood in front of the desk for 5 min before anything was said to me they were having there own conversation.Never said hello , Never ever asked if I was rewards member.Never said anything on my Platinum Elite Status .The worst check I have ever had in 100's of stays in a hotel a year .
The rest of the stay was as expected .
The hotel was just as good as any other holiday inn express I stay at !!
December 20, 2013
Rated 5.0 out of 5.0 by Ladyjd60 Beautiful lobby and cafe area
We really liked the newly remodeled look and the reliable breakfast service.
December 2, 2013
Rated 4.0 out of 5.0 by Judi54 Dumpster Noise
At approximately 4:30 a.m. the dumpster was being unloaded close to where our room was and the repeated beeping and banging not only woke us up but was very upsetting and interrupted our ability to get back to sleep. When we are paying for a quality hotel and our comfortable sleep is interrupted with this kind of annoyance, it did not set well with us at all.
We live in an area currently where dumpsters come every day and there are noise ordinances within the township that prevent excessive noise between certain hours. Ours here is 7:00 a.m. to 7:00 p.m. When it was being abused we contacted the dumpster company, along with the township, and they were informed of the ordinance and they now comply.
We are priority members and have been for many years. Holiday Inn Express is a great hotel! Hopefully for further visits, which we likely will be in the area due to our child attending college next fall, and for future guests, this can be addressed.
November 14, 2013
Rated 5.0 out of 5.0 by Corporatetraveller1111 Kids a little noisy
Noisy kids made it a little tough to sleep. Otherwise good
November 3, 2013
Rated 5.0 out of 5.0 by tom1201 Much Better
Had issues with the plumbing on my last stay but had no issues this time. Room clean and staff excellent!
November 1, 2013
Rated 4.0 out of 5.0 by guest1015 Need Hot Water
Hotel was okay. However in the morning there was only luke warm water on Floor 2. I notified desk upon leaving. Regardless this should never happen. There should be a backup!
Also no fitness center. ?????
October 19, 2013
Rated 4.0 out of 5.0 by glennem Poor Maintenance
The shower head needs to be replaced. It was an adjustable type but was stuck (couldn't) adjust from the pulsing mode.
Room was okay
AC/Heat worked well and room was comfortable.
Breakfast was minimum and was okay, McDonalds would have been much better though.
October 8, 2013
Rated 2.0 out of 5.0 by tom1201 Poor Plumbing
I travel to many Holiday Inn hotels and always the same problem, plumbing issues. The bathroom sink drains slowly as does the shower drain. Toilet noisy and doesn't flush properly. Hot water none existent as with this hotel which I stayed on September 24th. Shower head also not functioning properly. Frustrating! On a positive note the staff very professional.
September 25, 2013