Rated 4.3 out of 5 by 345
Rated 5.0 out of 5.0 by CocoR Relaxing Atmosphere
Great place if you are attending a wedding or business convention at IPFW. So close yet very comfortable. Rooms are clean, quite and very accommodating.
September 1, 2015
Rated 5.0 out of 5.0 by ternea Nice and New
Very nice place, clean and comfortable. No issues or concerns. Everything looks brand new. The bar and the restaurant had good food at a good price. There was a little confusion with the billing on the room in which they were billing the wrong card, but we were able to get it straightened out.
August 28, 2015
Rated 3.0 out of 5.0 by Grammie B Before you book: Check to see if there's any kids sports activities scheduled during your stay!
The BAD: Checked in on Wednesday for 5 nights. Had requested a Large Superior King. Discovered NONE of those rooms had bathtubs. Had to take a smaller room with no refrigerator or micro-wave (Hotel has restaurant & bar on premises, can only assume they want you to eat and drink there and not in the room). Friday & Saturday the hotel filled up with parents and kids for a Soccer Tournament. Parents allowed kids to run around the hotel & up and down the halls, until all hours. Late Saturday afternoon I tried to have my local grandchildren (ages 2 and 5) swim in the pool. The 60 plus kids rough-housing and screaming in the pool & Jacuzzi, while their parents sat around drinking and ignoring them, made it impossible for anyone else to enjoy the pool. I did complain to the front desk. Someone came in to check on the situation. The parents and kids ignored her and nothing changed. The hotel compensated me 10,000 points (not even a night’s stay) for the noise, lack of sleep and non use of pool. I would have preferred they controlled the situation. It would have been nice if the staff, anticipating what the week-end would be like, had put serious travelers like me on a floor well above the potential mayhem. Also, parents should have to sign a waiver that they will keep their teenagers under control at all times for these events, as it not fair to other guests!
The GOOD: Cathy the bartender on Wednesday night was marvelous. As a grandmother traveling alone with my cat…..she was great company while I unwound with chips, salsa, and beer at the bar. Shawntell & Tina were great on the front desk. Barbara was a very friendly and helpful housekeeper. Room service and it's staff in the morning was marvelous!
August 28, 2015