Rated 3.7 out of 5 by 86
Rated 4.0 out of 5.0 by zmom1999 Clean and nice amenities
I was impressed with the cleanliness and beautiful decor. The bar and restaurant is always an added bonus. Staff met all of out needs.
February 26, 2014
Rated 2.0 out of 5.0 by Chaster86 Shouldn't be called an airport hotel
The shuttle took an HOUR, literally an ENTIRE HOUR to pick me up at the airport, despite repeated phone calls to the hotel. That is absolutely unacceptable for an 'airport hotel.' As a result, I was only able to get 5 hours of sleep and no apology was given from employees. This was my second, and last, stay at this hotel.
February 25, 2014
Rated 3.0 out of 5.0 by Fron front service lacking
did not recognize my Plat status, no welcoming snacks/ water, no incentives to eat or drink at restaurant on site?
waited in line for 15 minutes to get checked in? no priority line?
No update on points upon arrival
Very friendly shuttle driver
February 25, 2014
Rated 5.0 out of 5.0 by Waldo The 3rd Comfort
Always enjoy my stays here. Very comfortable with shuttle to DFW
February 24, 2014
Rated 3.0 out of 5.0 by JackFL Staff
Great facility but your lobby staff is less than helpful and generally treats customer requests like an intrusion on their time. I was there for three nights on 2 seperate reservations. When I checked in on the first reservation, the staff member said I didn't have the second reservation and there was nothing she could do to assist me come to find out, I did have the reservation but she didn't look. In a another interaction, my group asked if the shuttle could take us to a local restaurant for dinner. They declined the first two locations becuase they were outside a 5 mile radius. No problem, so we selected a 3rd location that by my phone was exactly 5 miles but by his review on Google was 5.5 miles. I was told there are no exceptions and our request was denied even though we were using the hotel for a muti-day meeting. The man helping us didn't seem to care and we ultimatly had to spend over $50 for a taxi. I understand there are limitations, but an exception was warranted. I was disappointed he didn't seem to care.
February 22, 2014
Rated 5.0 out of 5.0 by lovie47 nice quiet rooms and fabulous pillows
We were at the end of an 18day trip and the hotel was perfect for great sleep and easy access to the airport
February 20, 2014
Rated 4.0 out of 5.0 by PS63 comfortable room and friendly staff
This would be a perfect airport hotel if it was listed as an option on the courtesy telephone at the airport. Overseas visitors would welcome this.
February 3, 2014
Rated 5.0 out of 5.0 by pmarc22 Comfortable room
Room was very comfortable and the internet was easy to access on Wi Fi. The only thing that I would change to make the room better would be a ventilation system in the bathroom.
January 3, 2014