Rated 4.1 out of 5 by 198
Rated 5.0 out of 5.0 by NFPA Customer Service was excellent
The front desk personnel were very attentive and great in assisting me in getting a room early. The front desk clerk went out of her way to assist me after a long trip. I travel constantly and will definitely be staying here again. The food was marginal at best though. I would eat out someplace else if the opportunity presented itself.
January 20, 2015
Rated 4.0 out of 5.0 by Tony1918 clean and comfortable
No obvious benefit from beeing IHG reward member but other than that hotel was nice. It was conveniently located around several places to eat
January 16, 2015
Rated 5.0 out of 5.0 by AZBIZ Holiday Inn DFW South
Great place to stay. Good Shuttle Service and breakfast to start your day.
January 16, 2015
Rated 5.0 out of 5.0 by Maiha Great Staff
I stayed in the hotel when bad weather cancelled my flight and the staff was friendly and helpful.
January 5, 2015
Rated 5.0 out of 5.0 by Afor24 Great stay near DFW Airport
Our early morning flight caused us to look for closer accommodations to the airport during the Christmas travel season. We couldn't have been more pleased with the hotel, staff, parking, and shuttle. Thanks for helping to make our vacation great!
December 28, 2014
Rated 5.0 out of 5.0 by Jason78620 Convenient location and solid hotel.
Stayed here for the Texas State High School Football championship games at AT
December 27, 2014
Rated 4.0 out of 5.0 by Agnzona Nice Holiday Inn
One of the nicer more updated Holiday Inns I have stayed at.
December 22, 2014
Rated 2.0 out of 5.0 by Hdmom Comfortable Accomodations Bad Front Desk Staff Communication
I called the hotel from the airport just after landing at 5:00. I was put on hold for several minutes only to be disconnected by staff. I called back again and told a gentlemen at the front desk that I needed to be picked up from the airport. I was given the pickup point and was assured the van would be along to pick me up. Quite some time had passed so I called back a second time and spoke to a female at the front desk once again who told me that they were calling the van driver to find out where he was. They had also taken my phone number to give to the van driver so he could call me. I never received a call and waited another 20 minutes. By this time, it had been at least 45 minutes since I had landed. I was in the process of taking a ride from another van service that dropped close by to the Holiday Inn when the van finally showed. Needless to say after a long 3 1/2 hour flight and suffering from a chronic health condition, I was not at all happy with this poor service. After speaking with the van driver it was determined that the first time that he got a call from the front desk about my pickup was just 15 minutes prior to him showing up. He even showed me his cell phone proving that he never received any calls about me waiting until 40 minutes after my first phone call. He was also never given my phone number. I can appreciate the fact that the front desk may have been very busy but it is unacceptable that they cannot stop what they are doing for a quick moment to make the van driver aware that a guest is waiting to be picked up at the airport. Poor customer service.
December 20, 2014