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Rated 3.7 out of 5 by 86 reviewers.
Rated 4.0 out of 5.0 by Not a bad place to stay most times I have stayed here several times and the staff most generally is friendly. The hotel is clean and fairly new. They do have an issue with safes not working in the room a lot recently and sometimes their rate published have been inconsistent. Overall better than most in the same price range. Wireless service does get slow of an evening but it is free. Priority Club is not as good as it once was nor has it perks which is to bad. I would still recommend for the price overall. You do have to tell them you want the breakfast for $5 extra which is much better than the $13 charged without it. January 29, 2013
Rated 3.0 out of 5.0 by Overall good stay, but... They had no complimentary coffee in the lobby, so all I had was the junk in the room...No complimentary breakfast, you had to pay over $10 for the buffet!... when I went to the workout room it was freezing and no way to adjust the temp. January 29, 2013
Rated 4.0 out of 5.0 by Great location to DFW Choose this hotel because it was close to DFW. Everything was great except for the shower. Could not get the faucet to engage the shower. Finally before i went to ask for another room to shower in I got a little trickle to be able to shower and then make my flight. January 28, 2013
Rated 1.0 out of 5.0 by Poor Customer Service My housband and I travel all over the country. On most trips we stay at Holiday Inn and have had a very good experience from the time we check in to the time we check out. That is how we became Priority Club Gold Card members. Our recent stay in this hotel was terrible. Shuttle service only picked up at one point even though the van drove by our gate and a shuttle service stop. Reception staff was rude and slow. Priority Club Gold bennefits were nonexistent...no early check in or check out, no discount coupons, no nothing! We will never stay at this hotel again. It does not meet Holiday Inn standards. . January 21, 2013
Rated 1.0 out of 5.0 by Too Pricy for the Service, Room & Parking We stay at many Holiday Inn Hotels throught the United States and always enjoy our stay; however this was one of our worst experiences. There was only one person at the front desk , so the wait time to check in was too long. There was no parking due to a dance in the hotel. We had to park on the street and this is just not acceptable for a paying hotel guest and for the cost of the room - which was way too pricy for what you get. Our television would not work and the front desk told us to replug in the TV; which meant that we had to move a large piece of heavy furniture ourselves - we are in our 50s & 60s.. The bathroom was not as clean as it should have been. People were loud and partying in the hallways until the wee hours of the morning. We would not suggest staying at this hotel on a weekend night. We hope that this was just an "off night" and not their regular manner of operation. January 14, 2013
Rated 5.0 out of 5.0 by Great breakfast, superb guest service & very clean Hotel Our High School Basketball team stayed here between Christmas & New Years. The staff was great, the rooms & hotel were very clean & the hot breakfast was very good. January 13, 2013
Rated 2.0 out of 5.0 by Shuttle Takes too long ! I have stayed in Holiday Inns in London, Kiev, NY and DFW. The staff in DFW is great. Hotel has good standing in relation with other Holidays. What is not so good is the shuttle service. It took me ONE hour wait for it , form the time i called to hotel up until the pick up. Add 30 minutes of commute to the hotel. Not good. This hotel can improve the shuttle service by adding a second shuttle for more frequent trips. January 4, 2013
Rated 5.0 out of 5.0 by Best Holiday Inn Hotel in DFW area. More than 50 nights at a Holiday Inn Hotel this year, and this is by far the best place I have stayed this year. Wonderful service, great location and the best staff in the system. Looking forward to another 50 nights next year!!! December 25, 2012
Rated 5.0 out of 5.0 by Consistent I have been staying at this property for over a year now on a monthly bases. They are always consistent in there service and that is what I enjoy and like about them. December 9, 2012
Rated 4.0 out of 5.0 by Clean comfortable hotel, friendly staff Good hotel, clean comfortable rooms, easy access to DFW which avoids all of the construction on the north end of the airport. Only complaint: had to wait for coffee to be made at 5:30 before leaving for the airport - then pay $2.50 for a cup. It would be a nice touch to have a pot in the lobby at 5 am for those early travelers who need it. December 6, 2012
Rated 5.0 out of 5.0 by Great Hotel Convienent Location The staff at the hotel were very friendly and provided information about the local area. The hotel had all of our family requirements, clean rooms, a pool, and a decent breakfast. Look forward to visiting again. November 28, 2012
Rated 3.0 out of 5.0 by Fix the treadmills I like Holiday Inn but I will certainly not be staying at this hotel again. I don't beleive I'm the only person that likes to work out while I travel but this becomes very difficult when the equipment is not maintained. All the treadmill stuck when running - it needs to be lubricated. This is standard preventative maintanence. The televisions on the cardio machines didn't work. I ended up going outside to excercise. Very disappointing. November 26, 2012
Rated 5.0 out of 5.0 by Employees Employees for shuttle and front desk have generally been very good. Gloria is especially exception. The shuttle took 45 minutes one day but since then it has been OK. November 14, 2012
Rated 1.0 out of 5.0 by Unaccommodating and rude Let me start by saying that my husband and I were very excited to make use of The Holiday Inn near the airport in Dallas. We booked online (which is what someone on the phone told us to do) and secured our reservation months in advance. As a sort of deposit, we were charged at that point for our stay. Now fast forward a few months and our airline cancels the flight in its entirety that would have us flying into Dallas. As it is our honeymoon, my husband and I were scrambling trying to get to the location of our honeymoon, let alone handle the other residual effects of the airline changes, such as our hotel accommodations. When we called The Holiday Inn to describe our situation, they refused to give us a refund because we had booked online. This makes no sense whatsoever. We spoke with a manager to let them know we would not even BE in Dallas anymore because of our flights and were abruptly told "there's no way you're seeing any of your money back". For this reason, we will NEVER utilize a Holiday Inn in the future. You've lost a potential lifelong customer because you refused to work with newlyweds. The way in which we were spoken to and the ridiculous policy that was rattled off to us will forever define this company to us and anyone we can tell. October 24, 2012
Rated 5.0 out of 5.0 by Destiny I recently had to return to this hotel in the evening due to flight cancellaion. I called hotel from the airport and asked if there was a room and was able to reserve with no problem. I explained to the woman who answered my call that I had just checked out of the hotel earlier that day. Upon arriving at hotel in their free shuttle I was greeted by Destinee, who had already checked me in using info from earlier stay. All I had to do was pick up the key and head to my room. Thanks for the great personal service. October 18, 2012
Rated 3.0 out of 5.0 by Hotel Shuttle Waited for over an hour at the airport for the shuttle!!! October 16, 2012
Rated 5.0 out of 5.0 by Great room and staff This is a great, comfortable hotel! The rooms are nice, mine even included a refridgerator and microwave which was awesome! The bar/restaurant downstairs has great food, a nice happy hour and most importantly, phenomenal staff! They are efficient, courteous and really take care of their customers. They have entertainment on Thursdays through Saturdays which is a nice diversion after a long day at work. I'd recommend this place any time... October 11, 2012
Rated 1.0 out of 5.0 by Watch out for the nights they have parties in the room downstairs. If you're going to stay here make sure it's not on one of the nights they have big parties which is every friday and saturday night. Don't try to complain either because the district manager will call and tell you that they won't stop the parties because of the amount of revenue it brings in. The rooms were amazing and extremely comfortable... Stay here any other day but friday and saturday! October 5, 2012
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