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Rated 4.0 out of 5 by 137 reviewers.
Rated 4.0 out of 5.0 by Clean comfortable hotel, friendly staff Good hotel, clean comfortable rooms, easy access to DFW which avoids all of the construction on the north end of the airport. Only complaint: had to wait for coffee to be made at 5:30 before leaving for the airport - then pay $2.50 for a cup. It would be a nice touch to have a pot in the lobby at 5 am for those early travelers who need it. December 6, 2012
Rated 5.0 out of 5.0 by Great Hotel Convienent Location The staff at the hotel were very friendly and provided information about the local area. The hotel had all of our family requirements, clean rooms, a pool, and a decent breakfast. Look forward to visiting again. November 28, 2012
Rated 3.0 out of 5.0 by Fix the treadmills I like Holiday Inn but I will certainly not be staying at this hotel again. I don't beleive I'm the only person that likes to work out while I travel but this becomes very difficult when the equipment is not maintained. All the treadmill stuck when running - it needs to be lubricated. This is standard preventative maintanence. The televisions on the cardio machines didn't work. I ended up going outside to excercise. Very disappointing. November 26, 2012
Rated 5.0 out of 5.0 by Employees Employees for shuttle and front desk have generally been very good. Gloria is especially exception. The shuttle took 45 minutes one day but since then it has been OK. November 14, 2012
Rated 1.0 out of 5.0 by Unaccommodating and rude Let me start by saying that my husband and I were very excited to make use of The Holiday Inn near the airport in Dallas. We booked online (which is what someone on the phone told us to do) and secured our reservation months in advance. As a sort of deposit, we were charged at that point for our stay. Now fast forward a few months and our airline cancels the flight in its entirety that would have us flying into Dallas. As it is our honeymoon, my husband and I were scrambling trying to get to the location of our honeymoon, let alone handle the other residual effects of the airline changes, such as our hotel accommodations. When we called The Holiday Inn to describe our situation, they refused to give us a refund because we had booked online. This makes no sense whatsoever. We spoke with a manager to let them know we would not even BE in Dallas anymore because of our flights and were abruptly told "there's no way you're seeing any of your money back". For this reason, we will NEVER utilize a Holiday Inn in the future. You've lost a potential lifelong customer because you refused to work with newlyweds. The way in which we were spoken to and the ridiculous policy that was rattled off to us will forever define this company to us and anyone we can tell. October 24, 2012
Rated 5.0 out of 5.0 by Destiny I recently had to return to this hotel in the evening due to flight cancellaion. I called hotel from the airport and asked if there was a room and was able to reserve with no problem. I explained to the woman who answered my call that I had just checked out of the hotel earlier that day. Upon arriving at hotel in their free shuttle I was greeted by Destinee, who had already checked me in using info from earlier stay. All I had to do was pick up the key and head to my room. Thanks for the great personal service. October 18, 2012
Rated 3.0 out of 5.0 by Hotel Shuttle Waited for over an hour at the airport for the shuttle!!! October 16, 2012
Rated 5.0 out of 5.0 by Great room and staff This is a great, comfortable hotel! The rooms are nice, mine even included a refridgerator and microwave which was awesome! The bar/restaurant downstairs has great food, a nice happy hour and most importantly, phenomenal staff! They are efficient, courteous and really take care of their customers. They have entertainment on Thursdays through Saturdays which is a nice diversion after a long day at work. I'd recommend this place any time... October 11, 2012
Rated 1.0 out of 5.0 by Watch out for the nights they have parties in the room downstairs. If you're going to stay here make sure it's not on one of the nights they have big parties which is every friday and saturday night. Don't try to complain either because the district manager will call and tell you that they won't stop the parties because of the amount of revenue it brings in. The rooms were amazing and extremely comfortable... Stay here any other day but friday and saturday! October 5, 2012
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