Rated 4.3 out of 5 by 54
Rated 4.0 out of 5.0 by Becky82 Christina
We stayed in your hotel Thursday-Saturday nights of last week coming from Ca to Ft. Worth for my mothers funeral. I wanted to let you know that Christina went above and beyond in excellent customer service for me several different times. Particularly helping me to have all the family together in one hotel as some of your hotel were fully booked out. I appreciate her calmness, cheerfulness, efficiency and competency. Her professionalism mixed with human compassion made our stay so much more pleasant and helped smooth any complications that arose in our schedule or plans. You should know she is an excellent employee and represents your company well.
December 17, 2013
Rated 3.0 out of 5.0 by jaygoflounder pillows and dining were both lacking
I think this was at one time an express but they wanted to add a bar so they switched to a holiday inn and had to sell food too. the breakfast buffet is 12.00 plus tax and gratuity (2.07) making it a 15.00 breakfast which would have been free if it were an express still. The first two nights the king bed pillows were small lumpy and flat. I spoke with the front desk and they said their new pillows had just come in and they were king size and queen size. She went on to say the order had only taken 6 months to receive. so with the pillow thing solved sleep wasnt an issue anymore. Breakfast is more affordable at the mcdonalds across the street
December 16, 2013
Rated 4.0 out of 5.0 by Sjcharti Good place to stay
It's a nice hotel with easy access off of i35. Easy to get to with a few eating establishments close by. A little distance from downtown. Hotel isn't bad over all. Very nice conference rooms and staff.
Bar is so so, depends on the bartender and is a little pricier. Breakfast is pretty good.
December 14, 2013