Rated 4.3 out of 5 by 51
Rated 5.0 out of 5.0 by DIANNE2013 Frozen in at Holiday Inn Express
I made my trip to Fortworth during the snow & ice storm 11/6-11/9. I was very impressed with the way the staff pulled together even spending overnight because other staffing couldn't get to work. Desk clerks were cleaning rooms, bartenders were bussing tables. All with a great attitude. The food was better than most restaurants I've been to & I might add I'm a chef myself & tender to critique food everywhere I go. (Sorry , just can't help it.) The rooms were very clean, the décor was classic, the beds were so comfortable they make you forget your not in your own bed at home. The only things I can count off for was desk clerk "Carlos" who had a bad attitude & very unfriendly & short. The vending machines were empty and we couldn't get out to get food. Had to wait until 5pm when the restaurant opened. And I would have liked more sand or something on the ice at the front door & walk ways in the parking lot. I will use this hotel again if I don't have to deal with Carlos.
December 12, 2013
Rated 5.0 out of 5.0 by Traveler1957 Front Desk Staff
This has to be one of the best Holiday Inn hotels I have ever stayed at. Besides it being a beautiful property the staff is really what made my stay worth while. Carlos and Ashley made my stay pleasant by helping me out with everything I needed. Kristina the Manager was also very professional.
The rooms were very clean and I enjoyed the full service restaurant and bar. I would highly recommend this hotel.
December 11, 2013
Rated 5.0 out of 5.0 by Chancellor08 Great rooms and service
I had to stay for 3 nights due to weather relations. Great experience, very friendly and helpful staff !
December 10, 2013