Rated 3.0 out of 5 by 53
Rated 4.0 out of 5.0 by JC4464 Comfortable room & good service
Comfortable bed, nice sized, quiet room & bath. Food in restaurant was excellent. Service at front desk & in restaurant was excellent. Drawback - having to pay extra for WiFi and no shuttle pickup at airport (only shuttle service to airport).
October 11, 2013
Rated 3.0 out of 5.0 by 1010linda price was reasonable
If you do not want to eat in the restaurant there is no other place aound. The dinner menu is limited and the food was not good and very expensive. If the beer garden is open weather permitting it might be ok. The breakfast buffet was good and plentiful. But you are in the middle of nowhere so it is only for the night and you won't be able to leave the hotel.
October 11, 2013
Rated 3.0 out of 5.0 by mikez parking
I did like the hotel, but parking is horrible!!! I'm over here on business I work 12 hours a day the last thing I want to worry about is if Ill find a place to park, I understand the hotel is busy and they have the stay park and fly program but another thing that compounds this problem is, that near by their is a stadium when there is a game they allow people to park and walk to the stadium
October 6, 2013
Rated 4.0 out of 5.0 by SantaC Great place, a little long in the tooth
We were quite comfortable, the decor is a little "yesterday" but not bad. Had trouble with the key cards, but friendly reception staff helped without a problem. Restaurant service was odd and slow. Overall friendly, accommodating atmosphere. We will go back.
October 5, 2013
Rated 5.0 out of 5.0 by Seattletruckguy Frankfurt Holiday Inn Nue Isenburg
Excellent property well situated near airport, downtown and Sachsenhausen. The rooms are very nice, staff is extremely helpful and the food is excellent! Great place to stay for business or pleasure.
October 4, 2013
Rated 4.0 out of 5.0 by otlew One Night Stay
I chose this hotel due to its being close to the Frankfurt Airport. Shuttle pickup was prompt both ways. I would not use this Holiday inn for an extended stay but it suited my need for a lay over between flights.
October 2, 2013
Rated 2.0 out of 5.0 by Tany Just stay for tour package, no biz trip reccomended
So masy tour trips and individiual biz trip person was a bid behind the priority.....
First of all, threre:s no room reserved for Platium Member....
(i was requested to fill out the entry sheet)
Even though booked King Bed comfort room,the actual provided room was 130cm queen bed....
I would never come again the accomodation.....
September 29, 2013
Rated 5.0 out of 5.0 by Cgonz057 Pet Friendly hotel!
I brought my dog and we stayed here before flying out the next morning. There is a small path to walk the dog to exercise them before the flight. The room and bathroom were clean and a good size. Breakfast was included, which was a surprise to me!
September 28, 2013
Rated 1.0 out of 5.0 by slw0501 No Priority Rewards Treatment at This Location
As a long time member of the HI Priority Club I expect to be treated as a priority member. This hotel did not recognize me as such and then placed me in a room with no mini bar nor bottles of water for my stay.
The hotel in noisy (room to room noise) so when an adjoining room quest checked in at 1:00 AM I was treated to their shower noise for what seemded to be an hour.
The shuttle service for this hotel is horrible. I had to taxi from from and to the airport at my cost.
September 23, 2013
Rated 1.0 out of 5.0 by greg970 Never Again
I have stayed at this hotel quite a few times before catching an early flight out from FRA, trying to stay faithful to the IHG Brand. My last experience was the worst ever, and I will be looking for an alternative next trip.
The worst part is the airport shuttle - quite important for an "Airport Hotel" located 15km away from the airport. There is one bus every 30 mins, 8 passengers max. You have to reserve it the night before, and if you are unlucky, the time you want will already be full. And the time earlier & later. Then you have the choice of either paying for a taxi, or getting up an hour earlier than necessary just to take the available early bus. At check-in, I was advised to call ahead in the afternoon to reserve my place on the bus - great for me, but doesn't solve the capacity issue & just pushes the problem to someone else. No apology for this from the check-in staff. Even worse, some people don't know they have to reserve a place, and then risk missing flights. Once, I saw a fight nearly break out over the last seat.
On top of this bad shuttle experience:
- No recognition for IHG Platinum status at check-in
- Long wait for check-in #at 21:15#
- Bar area completely full - no chance to sit down for a meal
- Staff generally unfriendly & unhelpful
- Room was too hot, window doesn't open, wouldn't cool with AC
- Waited 45 mins at FRA for pick-up in the evening - "due to heavy traffic"
I have tried to give this hotel 2nd & 3rd chances, but the last shuttle bus experience was a final deal-breaker
September 23, 2013
Rated 3.0 out of 5.0 by EddieT Small rooms, dated hotel
Efficient airport shuttle. I did not receive any recognition for being a Platinum member, not even free water bottles! The hotel has old furniture and needs a revamp. The AC thermostat does not really work. It has helpful staff, efficient terminal shuttle and reasonable rate.
September 23, 2013
Rated 5.0 out of 5.0 by Danno56 great staff and very convenient
can drop off your rental car the night before leaving go to terminal 1 and walk to the hotel. Very nice and extremely quiet given that it is next to the flight path and the staff in the dining room is great! Internet access is easy, too.
September 22, 2013
Rated 4.0 out of 5.0 by Shanghaitraveller Frankfurt relax
Easy access from airport and very quiet environment !!
Forests around is a nice place to breathe and relax.
September 22, 2013
Rated 1.0 out of 5.0 by fahed1960 Humiliating
I checked in late 4th September ,the Indian receptionist
Did not recognized me as ambassador member ,
Rather he gave the worest rooms and refused to
grant me free Internet .
My worest Holidayinn experience ever.
September 8, 2013
Rated 1.0 out of 5.0 by DavidX Airport Long Term Car Park
I have used this hotel on several previous occasions as a stop-over when returning from the south of Germany as it was convenient for the autobahn and had good parking facilities. There is some aircraft noise due to proximity to the airport but that is not unique to this hotel and the ban of night flights meant that has not been a problem for me. Itt is also not close to public transport, the nearest tram or bus stop being a 15 minute walk along the road across a busy junction. Both compromises I was prepared to make for the convenience of easy accessibility by car.
However, when I arrived this time I found the car park was full, cars were double parked inside and at every possible space on the approach road. It turns out the hotel.now offers its car park as a long stay facility for holiday makers taking flights from the airport. There was a function on that evening and many of the guests arriving by car had the same problem.
I would strongly suggest to the hotel that they retain a contingent of parking spaces for "normal" guests and limit the number of spaces available for use for holiday parking.
I doubt I will returrn.
August 28, 2013
Rated 3.0 out of 5.0 by Vicscrap Beautiful hotel, but poor a/c when it's hot
This is the second time we've stayed at this hotel because we loved our first stay 4 years ago in the spring. The interior of the hotel is 4-star quality. It's beautiful. The rooms are spacious and the beds are comfortable. It's very close to the airport and the food is good. But as we've found in many european hotels, air conditioning is not like it is in the US. We turned the a/c down as far as it would go, but there is some sort of limit on how cold it will go. We could not sleep because we were so hot and sweaty. My husband got sick the next morning because he was so hot. Not the greatest way to start a flight home. We will think twice about staying here again if it's hot. But if it's cold, this is a wonderful hotel. The staff we encountered at both stays were somewhat rude.
August 9, 2013
Rated 3.0 out of 5.0 by Rhubarb101 Disappointed
As a regular corporate user of the IHG hotel group this was a disappointing stay for a 'full' Holiday Inn - I had better service and responses from my recent Holiday Inn Express stays.
The room was 'ok' but did not offer the usual choice of pillows and the air con did not appear to work.
I was not recognized as a Priority Club member at all.
Even accounting for the airport location I felt the aircraft/flight path noise was a little excessive
July 28, 2013
Rated 3.0 out of 5.0 by IMOZAMURAI General
Travelling from Frankfurt Airport to the hotel was complicated and not much information where to get the hotel bus. Receptionist was only one and took some time to check in. In the bath room, the drain handle did not work. Generaly speasking ok, however not good for business if you need quick move.
July 22, 2013
Rated 5.0 out of 5.0 by Zor1991 Our experiencia at Holiday Inn North
My husband and I are worldwide travellers
and aleáis stay at. Holidays Inn. The Holiday Inn North make us feel like coming back to an old friend's home. Finding the same kind drivers To pick-us up at the airport. Your front desk personnel
are always pleasant and professional. It is really pleasant To find Mr. Rashid in the restaurant. My being a HR professional identifies this kind feeling to the longevity of your personnel. You must try To keep your room service maids longer by providing better incentives; it seems these is a moré than desirable rotation with that group which shows in the lack of consistency they provide. Never cut a tree from your beautiful gardens. Most Sincerely.
July 11, 2013
Rated 3.0 out of 5.0 by Darkknightryders Not up to the Brand Name Expectations
Upon check in, the receptionists did not acknowledge my platinum status.
Counter lines were long.
Parking should have been free for priority club members, 12 Euros is a lot, and they failed to mention that upon making the reservation.
No free breakfast offered as other IHG hotels.
Internet was not fast.
Room was small.
Overall the stay was okay, nothing great about it.
June 26, 2013
Rated 4.0 out of 5.0 by Medos26 Great stay
Despite a very busy reception desk, my check in was dealt with promptly and in a very friendly and professional manner.
Room was clean and well presented.
June 16, 2013
Rated 4.0 out of 5.0 by Rosie1 Comfortable bed & nice location
We like the beautiful location, not too far from the airport and more relaxed atmosphere.
We also appreciate the complimentary van ride from and to the airport.
June 9, 2013
Rated 4.0 out of 5.0 by RL67 Excellent for park, sleep and fly
Very good value when spending the night and leaving the car for one or two weeks; cheaper than leaving the car at the terminal car park!. I have used it several times.
Comfortable, quiet, efficient shuttle to the airport every 30 minutes.
I appreciate the sauna and gym.
June 4, 2013
Rated 5.0 out of 5.0 by Willi09 Very nice place to stay
we stayed at this hotel before one year ago. So we came back because we liked it so much.
Good location for the airport, very nice staff, great service and the breakfast was very good indeed.
We will be back.
R. S. & C. S.
June 2, 2013
Rated 3.0 out of 5.0 by LInG Not accommodating
We waited an hour and a half at Terminal 2 for the shuttle. The driver said it was our fault for being in Terminal 2. We then ate dinner in the resturant. It was horrible.
May 30, 2013
Rated 3.0 out of 5.0 by GACC Convenient location
Good value for the money, except for the fact that Internet access is extra and quite expensive!
May 24, 2013
Rated 1.0 out of 5.0 by HAAT Should be completely refurbished or sold
Great outlook from the inside, however the rooms are small old-fashioned and does not fit Holiday Inn Standards. It is located in an isolated place in which your only means of moving around is using the airport shuttle or taxi. The Breakfast area is limited in food varieties,
May 22, 2013
Rated 2.0 out of 5.0 by Elson Food
Food quality is poor and way too high for the breakfast buffet with so little choices.
May 20, 2013
Rated 4.0 out of 5.0 by Suzie456 Convenient and friendly service
Stayed at this property several times. Staff is very helpful and friendly, rooms are clean and comfortable, convenient to Frankfurt airport, reliable airport shuttle. However, every time some little thing doesn't seem to work. Last time it was the telephone, this time the AC. Also, when asking for conditioner, which at most hotels in this category is complementary, was not available. Extra points for wonderful shuttle bus driver who was extremely helpful with all my luggage.
May 10, 2013
Rated 5.0 out of 5.0 by BV1961 Great Place to rest after a long flight
I arrived in the early morning after a 22hour flight and was allowed to check in and welcomed by a very friendly receptionist. The staff at the reception is outstanding, the rooms are good albeit a bit small and the bed comfort is excellent. Breakfast is great with a large variety of food and also the dinner menu had a nice selection of food. Whilst everything was great - as usual - the restaurant staff could be a bit friendlier. With some of the staff there you get the feeling they see guests more a nuisance than actual guests. But overall the stay was great and I will definitely come back.
April 10, 2013