Rated 3.6 out of 5 by 78
Rated 4.0 out of 5.0 by Rileyroo1 Clean and comfortable
The stay here was a welcome respite after a long day of work. Comfortable and clean, this hotel wasn't anything super fancy, but is on my list of places I'd gladly stay in again.
February 26, 2014
Rated 5.0 out of 5.0 by Twostep02 Our Favorite hotel
We go there at least once a month and love it, It is our very favorite
February 25, 2014
Rated 4.0 out of 5.0 by dlh1234 Cool quick family getaway
Great place for families with young kids. Get a poolside room for easy access to the pool, foosball and mini golf. The mini golf needs to be upgraded but for preteens and younger it's good enough. I paid $5 for breakfast for two, can't beat $2.50 for a hot breakfast. Free WiFi balances out other places with free breakfast but paid Wi-Fi. We would go again.
February 24, 2014
Rated 4.0 out of 5.0 by JohnB13 Comfortable but housekeeping could be better
Hotel of choice for regular visits to Frederick. Room well appointed and very comfortable. Housekeeping not always what it should be eg waste bin in bathroom not emptied (1), not all towels replaced (1), coffee and cups not refilled (2). A maintenance problem with the fridge was speedily dealt with. Bar experience excellent - good choice of drink and food - but karaoke on Thursday and Friday nights not for everyone. Food choice, quality and service at breakfast excellent.
December 30, 2013
Rated 2.0 out of 5.0 by RC58 Knowledgeable Staff but rooms need updating
I ended staying at this HI because the HI Express I had reservations for closed. I have to give the staff my thanks for their professionalism. The following were problems for me:
1) The air/heater unit was noisy and I barely got any sleep during my stay.
2) The room was not properly cleaned by housekeeping when I checked into the room.
3) Found bugs in the room.
4) For the price of a room, this hotel needs to be updated. I could have gone to another hotel and gotten a better room in the area for the same price.
I do have to admit that management did contact me to talk to me about the problems.
December 26, 2013
Rated 4.0 out of 5.0 by rfevans Good property for traveling
This is second time I have stayed here in last month. Location and ease to shopping, restaurants and interstates is unbeatable. The rooms are in good shape, but bathrooms could use renovating to match the beds and TV's and decor. Ventilation system is noisy, but effective. One problem I noticed was during icy and snowy times, salt, alot of salt, is laid down on sidewalks and entryways. In my opinion, way to much salt. Then the salt is tracked onto hallway carpets and into rooms. In my three day stay, hallway was not vaccumed at all. The salt is harmful to fabrics, my dogs feet and my shoes. Annoying, but I understand why they are so safraid of someone falling, but salt was laid down heavily even when the temps were above freezing and the sidewalks were clear. Breakfast options could include more healthy choices too. I'll still stay here in the future. I like it. My dog likes it.
December 19, 2013
Rated 3.0 out of 5.0 by ToneN19 Friendly staff
My husband, daughter and I we scheduled to stay for one night. My daughter and I arrived around noon, and enjoyed the pool and mini golf. Unfortunately around 7 pm, there was a strong smell of cigarette smoke in the room. Other guests were obviously smoking in a room close to ours. We did ultimately decide to leave, as we cannot tolerate the smell. The staff was very friendly and apologetic. They also refunded us half of our total cost since we had to leave. I think the costumer service is great, and would have loved to have stayed. Other guests ruined it for us, but the staff was wonderful.
December 15, 2013
Rated 5.0 out of 5.0 by PJS6 Great Staff!
Stayed the night of a big snow storm, room was warm and comfortable and the staff was equally warm and welcoming. Really enjoyed my stay!
December 13, 2013