Rated 3.6 out of 5 by 68
Rated 5.0 out of 5.0 by EJfromNJ really nice hotel
Everything was excellent, except when we first went to our room there were very loud dogs barking 2 rooms away, which we heard in the room. We asked to be moved and were moved to the other side of the hotel, which was very quiet. I believe guests with dogs should not have a room near guests without dogs. If the hotel had been full, we would have had a terrible night.
December 2, 2013
Rated 4.0 out of 5.0 by Supporter Frederick MD Holiday Inn Hospitality
This facility has a lot going for it, which can be improved and achieved. There were two areas to improve:
1) The dining room wasn't well manned, so we had a difficult time getting someone to wait on us. When we did, the food was excellent, but the service could have been improved to see to our needs, concerning beverages.
2) Music played in the lobby, pub and restaurant was too loud. For the 'baby boomer' generation, the facility may wish to respect the noise level that we'd like to have: a low volume that allows couples or families to speak to each other without having to raise our voices over the music. Those of us that wear hearing aids take exception to sounds that is amplified and high volumes of music annoys me.
Otherwise our stay was excellent!
November 30, 2013
Rated 2.0 out of 5.0 by Chuck3677 Needs work
The facility is getting old and run down. I have been coming here since 2001 and no improvments have been made to the rooms or the common areas. Place is getting old and is not worth the cost of the rooms. This last visit has also shown me the management is doing a poor job managing the place.
I seriously doubt i will come back again until some major changes are made. There are other hotels that cost the same and are better maintaned.
November 22, 2013
Rated 4.0 out of 5.0 by Chelle20 Convenient location with a great buffet breakfast
The staff was very friendly. When I arrived, I only had 2 tissues in the tissue box. So when I reported this to the front desk, the staff promptly brought me a new box. I would stay here again.
November 20, 2013
Rated 2.0 out of 5.0 by Clark123 They will lock you out..
Staff was very nice.
I reserved a poolside room and did not get one. Was offered to move to a poolside room after pointing it out but declined.
Breakfast "coupons " were included with room but was not allowed to use coupon without my other guest present to use it with me. I decided to wait until my guest was out of bed and ready to eat.
Check out was at 12pm. I called at 9am to ask if it would be ok to leave at 12:30-12:45pm. I was told I should be out no later than 12:30pm. I got ready by 12 and started brining my bags to the car. Upon returning by 12:03pm I found my room card had already been deactivated. I could not even get back into the building nevermind my room. I walked around the hotel to the front door to get back in. I was told it is the hotel policy to deactivate the room keys for people checking out that day by the check out time 12pm.
November 20, 2013
Rated 3.0 out of 5.0 by FMB2 Room not ready....was charged more than the reservation
I sent the paperwork. Expecting a refund for the overdcharge
November 10, 2013
Rated 5.0 out of 5.0 by Dalejan19 Great room and accommodations
My family and I thoroughly enjoyed our stay. The room was very comfortable and convenient to the swimming pool and the restaurant. The breakfast was excellent at the restaurant! Also, the staff was very polite and cordial. Overall, it was a great experience!
November 7, 2013
Rated 5.0 out of 5.0 by Della enjoyed my stay
everything was ok... except the mirror in the restroom was only cleaned one day. Also, I wish they would sometimes have waffles in the buffet breakfast... it was so good. Otherwise, everything was great!!
November 4, 2013