Rated 3.7 out of 5 by 151
Rated 3.0 out of 5.0 by Jimmo56 short vacation class reunion cumberland MD
Overall the hotel was disappointing for a HI its out dated and the dishes at breakfast were dirty. the staff at the front desk was good and recommended Mays which was excellent
October 15, 2014
Rated 3.0 out of 5.0 by bill1221 Needs better management
I had a frustrating time at this hotel, but I recognize that it was a busy time. There were three weddings and some kind of high school age boys' convention (no idea what it was about), so there was a lot of noise and activity. However, we had some issues with our stay. Our toilet broke twice in three days (I fixed it the first time, and it worked for another two days, until just before checkout). Our folio was delivered to us the day BEFORE we were to check out, and not the day of checkout, which meant that I had to make sure the front desk knew we were staying another night. Also, the staff was not very attentive. We left one day, passing by the housekeeping staff on our way out, and still our room was not made up that day (and we did NOT have the 'Do Not Disturb' sign on our door). Also, we could not find anyone at the restaurant when we wanted to have dinner at 6 PM, and when we tried to talk to the bartender about this, she simply ignored us (no eye contact), so we had to go to the front desk to have them call the restaurant, and let them know we were waiting for them. At checkout, when I told the front desk about our problems, the response was "I'm very sorry" with no eye contact again. On the plus side - the food was very good (great crab cakes), and it is in a good location - near the mall, other shopping and dining areas, downtown Frederick, and one mile from Monocacy battlefield. I particularly liked that there was a foosball table and miniature golf course near the pool. Both were lots of fun. Overall, it was okay. I would be willing to try another stay there, but I doubt I could talk my wife into it.
October 15, 2014
Rated 4.0 out of 5.0 by Tim721 Friendly and helpful staff
This is obviously an older property, but overall well maintained.
October 7, 2014