Rated 3.8 out of 5 by 65
Rated 5.0 out of 5.0 by profbarb great desk staff
Carrie and Richard (?) were on duty and both were very helpful to this tired traveler. I left my key in my room (twice!) and they helped me out.
December 30, 2013
Rated 2.0 out of 5.0 by Casieopea Meh.
I chose this property due to the indoor pool. The pool (even tho it was indoors) did not appear to be heated, and the jacuzzi was lukewarm.
The room was without amenities one has likely grown accustomed to (no micro, no fridge) and no exhaust fan in the bathroom. There were cobwebs that were GIANT over the bed - such that I was not sure what kind of spider actually made them. (not "old" and flimsy - these were SUBSTANTIAL and recent). Coupled with the fact that cleaning folks completely missed our room on the day after our arrival - I have to wonder how often a thorough cleaning actually does occur. The final blow - after I spent nearly an hour on the phone in arranging this trip with the 800 number - they failed to inform me that there would be a 50% of the rate - A NIGHT charge for "incidentals" that I may or may not purchase while I am staying in this room.(add that 50% fee on top of the nightly rate EVERY DAY!) I'm sorry... I have no
"incidentals"... I have no pets, I did not eat in the overpriced restaurant and I did not make any phone calls. I debated this point with the desk clerk who clearly told me that I was free to choose a different hotel - but if I wanted to stay at that location I would agree to the charge. (Um your much larger competitor who also has a fabulous rewards system doesn't charge this, and let's be ABSOLUTELY clear -the rooms are modern and they clean them daily and there are amenities.. I will stay there next time and do without the lukewarm jacuzzi and pool! ) She told me that they "really dont charge the credit card" but it "will take 3-5 business day for this to be cleared from my credit card" (Um, What!? If you dont charge my card, there is no reason for it to clear!) all in all it was a mediocre room, next to the airport, with NO room amenities, that was overpriced to begin with and then added 50% a DAY to my bill making it ridiculously priced for what it is (and that would be a dated property with a dated pool)
this might be the perfect place for you - but I recommend asking a LOT of questions before you give your credit card number!
December 28, 2013
Rated 4.0 out of 5.0 by Burin55 Good service and room clean
Thank you for great service. I alway stay with IHG group and they are great hotel group
December 25, 2013
Rated 3.0 out of 5.0 by rockybalboa stay somewhere else
Fresno is a terrible place to stay in and if you stay at this hotel your experience will be even worse. I have stayed here a few times and each time either the heater or air conditioning ruined my stay even worse than my experience at the restaurant. Despite several attempts I have not been able to eat anything served to me in the dining area. The service at the bar is the worst I have ever experienced including when I was physically thrown out of a place in my youth. There is nothing to do here but eat and drink and I promise you, you will not want to do either in this hotel.
December 25, 2013
Rated 2.0 out of 5.0 by Burt56 Great as an enroute layover for business travel
Check-in person seemed irritated, like he wished he was doing something else. Not too friendly. Was not upgraded as per our Platinum IHG membership when presented card. Amenities were leftover Halloween candy and a bottle of local water. I don't recommend this for families, but good for a layover when on business.
December 3, 2013
Rated 4.0 out of 5.0 by hides need updates
bathroom needed to be updated and stocked better with
towels etc ..had to ask for more the first night..no fridge or
microwave in room...bed not to comfortable...they had a very nice indoor pool and spa area...only heard planes a couple times..
November 27, 2013
Rated 1.0 out of 5.0 by Traveling4Business Convenience is the only thing good about this hotel . . .
I stayed here twice before, then again last week. Aside from the front desk losing my CC Auth form two times, the experience was memorable and not in a good way. The room was "average" when I checked in, it wasn't until morning I noticed how dirty it was. The bath tub was dirty, with grime build-up, and the between the fridge and the dresser was a coffee stir stick that wasn't mine. My reservation was for two nights and I decided to stick it out for the second night. Upon entering my room, nothing had been cleaned! The bed wasn't made, the coffee not refilled, the trash not taken out, no one had been in my room to clean all day, and my Do Not Disturb sign was not out. I love Holiday Inn line of Hotels, and stay at them very frequently, but I will never, ever, stay at this hotel again.
November 24, 2013
Rated 5.0 out of 5.0 by tinbender10 beautiful surrounds, quiet and spacious rooms.
Our nights stay at the Holiday inn express was most enjoyable. The clerks on duty were most helpful and courteous. It made our return trip home more pleasant by being there at the air port and getting a good nights sleep for an early flight the next morning. The restaurant was out standing and the waitress was friendly, courteous and most efficient. The food was very good also. The out side around the area was most beautiful. I would highly recommend this facility. .
October 11, 2013
Rated 5.0 out of 5.0 by wegotglass Consistently excellent accommodations
We use this hotel on an annual basis, and it was great to see some of the same personnel. They made sure every aspect of our stay was perfect. The staff is very friendly, the condition of the facilities is great, and I had an excellent night's sleep. I personally was not happy with my banquet meal, but others raved about theirs.
October 7, 2013
Rated 5.0 out of 5.0 by ihgpleasedcustomer Nice hotel, pool, jacuzzi, lounge, food, great service.
Stayed for 3 nights with my daughter. Good location, rooms and hotel were clean and comfortable. For the price paid, a good deal for the cleanliness, service and amenities they offer.
October 2, 2013
Rated 1.0 out of 5.0 by Jimmerced Expectations not met
We arrived around midnight using a Park n Fly package
the room we were assigned was on the second floor
And no elevators The room had been used
And not made up When we inquired we were
Offered clean pillows! I think not. We were finally
Moved by 1 AM Not much sleep before a 5:30 AM
Wake up Just a poorly managed facility
September 24, 2013
Rated 5.0 out of 5.0 by Hendog Great service and comfortable rooms!
When were in the area our first choice is the Fresno-Airport Holiday Inn because we always get the best staff service and great comfortable beds!
September 23, 2013
Rated 5.0 out of 5.0 by Nikkikole Park & Fly Made Easy
We stayed one night for a park and fly. Even with the anxiety of flying out early the next morning, we had one of the best nights sleep in the comfy bed we slept in!
Shuttle service was a breeze. We were taken to the airport very quickly. When we returned a week later, we phoned the hotel from the airport for shuttle pick-up and they were there within a few minutes.
This is definitely the way to go for comfort, value, ease, and service.
Thank you Holiday Inn!
September 16, 2013
Rated 1.0 out of 5.0 by Diana76 Horrible
Toilet running Thin walls can hear the guests in the next room talking
No elevator need to walk the stairs
September 3, 2013
Rated 4.0 out of 5.0 by mark7 Fresno Airport
Close to the airport. Staff friendly. Clean, and easy access.
Nice pool and hot tub. Bring along an extra towell as pool towells are scarce.
September 3, 2013
Rated 2.0 out of 5.0 by Broneroof64 Very Bad for Business Travelers
Uncomfortable beds, noisy bathroom vent, inconvenient staircase. Only positive things are Excellent Staff and Right Across from Fresno airport. Price was not worth it at all!
September 3, 2013
Rated 5.0 out of 5.0 by Patrick6519 Excellent hotel in all aspects
I have stayed at this particular hotel many times throughout the years and I have to say that the hotel staff has exceeded my expectations and they truly and genuinely care about the guest experience.The rooms are comfortable and pleasant.I would highly recommend this hotel to anyone who expects a great staff and a comfortable room!
September 2, 2013
Rated 1.0 out of 5.0 by jenn6981 Not a Good Stay
I stayed here for a business trip last week. One night was all I could take. I have stayed at several Holiday Inn's due to my companies choosing....but NEVER stayed at one like this.
It took forever for me to get checked in. two story hotel, no elevator. Due to me being a rewards member I was given warm water and old candy at check in. When I finally got to my room, the tub was OLD and dirty.....the fixtures were dusty, I found empty candy wrappers beside and under my bed. There were still pieces of paper left in drawers were previous guests had left behind. I checked out and went to the holiday inn express on shaw. Much better. I was scheduled for a 2 week stay. Not happening. I even told the guy at the front desk, you have this big pretty atrium.......but dirty old rooms. Makes no sense to me.
August 31, 2013
Rated 5.0 out of 5.0 by MTNTRVLR OUR FAVORITE TRAVEL HOTEL
There are many choices when you are going to travel from the Fresno Yosemite International Airport as to where to stay the night before and where to have your car safeguarded. Our number one choice for years has been the Holiday Inn at the airport. Very customer service staff - so friendly, very clean and quiet, very tech savy, and great restaurant and room service, etc. We highly recomment this property!!!!
August 19, 2013
Rated 4.0 out of 5.0 by gigglemonkee Great hotel but the food service was lousy
Great hotel and pool as always. soft bed. nice and quiet. the bar on the other hand has lost it all. no service at all and takes forever where we have to walk to the bar to pick up our food and drinks.
August 17, 2013
Rated 1.0 out of 5.0 by Yosebear Terrible Experience
Worst hotel stay in years. First, I do want to say that the staff is great. However, our executive room near the pool was so dirty and worn. Pillows,towels,and sheets were stained . Furniture was outdated and stained . Bath tub was yellow ( used to be white). Pillows were uncomfortable . The pool was closed and then reopened. It was green and smelled just awful. The bar staff was great but the food was packaged and microwaved.yuck. Sorry to report, but I did not enjoy this stay.
August 16, 2013
Rated 5.0 out of 5.0 by dfdbmom Great, great, great
Sales team and overall staff was amazing. Will be back next year
August 13, 2013
Rated 5.0 out of 5.0 by automan22 Comfortable room and great air conditioning!
The room was great, the bed was very comfortable with both firm and soft pillows! The A/C was great when we came out of the sweltering heat that day! The room service was excellent and very quick. We never got to use the pool, but it is beautiful. Location was close to a great dinner theater that made for very romantic evening.
August 5, 2013
Rated 1.0 out of 5.0 by fernie2002chs Great pool, thats about it.
I had a bad customer care experience, Room is nice, it looks like it was upgraded recently. Pool is great. Friendly staff. They have parties in pool and can get noisy.
August 4, 2013
Rated 3.0 out of 5.0 by lambda83 Average Holiday Inn drops the ball
Really just average. From check in to room, etc. The food though was horrible. First off, the breakfast buffet is misleading. It consists of items found on every "free breafast" at other hotels. The scrambled eggs were so bad I had to spit them in my napkin. Everything else was just awful. Then I got to pay $10.95 for it all. Nice.
July 29, 2013
Rated 3.0 out of 5.0 by bndguy half and half
No towels at the pool area, always had to call for them. Spider webs in the atrium area that were totally visable. Very limited on the menu's and the buffet was not very good or fresh. It is needing some sorely needed attention.
July 28, 2013
Rated 5.0 out of 5.0 by SuzyQ7 Great Find!!
First time at this hotel & was a bit skeptical.... but, I was pleasantly surprised!!! Staff were awesome!! Close to the airport & drop off/pick up was easy breezy!!!... only issue was the breakfast.. My family was under the impression it was complimentary... but, we were able to resolve the issue....
I would absolutely go back!!!
July 27, 2013
Rated 3.0 out of 5.0 by odesseyofthemind Noises
We checked in at 11:00 pm after flying in from Hawaii and didn't get to sleep until about 2:00 am.. I could here room knocking on the door across from us at 6:30 and I could hear the conversation between the server and the patron. I was awakened by the maid vacuuming the hallway at 9:00 am in the morning.
July 27, 2013
Rated 1.0 out of 5.0 by MEGAR Great Service - Food - Airport Location
Great experience from booking reservation, parking car for two weeks, shuttle to and from Fresno airport, great hamburgers in small restaurant.
June 29, 2013
Rated 3.0 out of 5.0 by danettedm Pros: Nice staff; Cons: Indoor pool too cold; could upgrade food service
I came to Fresno to see my grandkids, and I will stay here again. The staff is very nice and accommodating. The hotel is convenient due to its close proximity to the airport and rental cars.
My main complaint is that the heated indoor pool was not heated enough, OR the room temperature in the pool area should be higher.
The "kids eat free" policy was also a factor in my choice of hotel. Overall, I would rate the food as average. Stay away from the buffet and order off the menu, and make sure your burger is completely cooked. Seemed understaffed on Saturday evening.
So, if you're coming to Fresno and will be eating out a lot, this is a very convenient hotel. But if you're there for the "kids stay and eat free" policy, the hotel could improve the indoor pool experience and
the quality of the food.
June 28, 2013