Rated 4.3 out of 5 by 58
Rated 2.0 out of 5.0 by cammcm Did not like this place
Walls in room were dirty. Four people in the room, towels for three had to call down for more towels. upon arrival guy who checked us in wasn't very friendly. Shampoo, conditioner and lotion bottles very small an we were not given anymore, had to call down and ask. We were not told about free wi fi or that cards will not work if they touch your cellphone. We had to go down and get new cards that's how we found out. Included with our stay was a free movie, popcorn and 2 free drinks for each nights stay. He refused to give us popcorn and drinks and said it's an error on website and we were already getting a discount on the room. After my husband overheard conversation we pulled out our receipt and showed him. He made a copy for his GM and said its a problem for his GM. He said he would honor it this time. The next day a young lady was at the counter my husband took the receipt and asked her for the popcorn and free drinks. She said no problem and I already credited your account for the movie we watched last night. She was very nice and professional. The breakfast is great, pancake machine awesome. Pool is extremely cold but I enjoyed it. We have stayed at many, many hotels and this is the first negative review I have written.
August 16, 2013
Rated 5.0 out of 5.0 by Herk Excellent Property
Excellent property. The room was large and well appointed. The breakfast was the best I've seen in like properties. Excellent and relaxing stay.
August 11, 2013
Rated 4.0 out of 5.0 by Traveledhere74 Excellent staff service!!! Nice room.
The staff at this location - Fresno River Pkwy HWY 41- was superb. My visit was stressful and they were so very helpful with questions and especially directions as I was not at all familiar with this location - never been to Fresno. They were very attentive and with an attitude that didn't seem like I was upsetting their day - I've been to hotels with that experience - feeling like I was a daily inconvenience. But not here, both the day and night desk staff were exceptionally helpful and it was greatly appreciated.
The room was clean, which is one of my pet peeves. I really appreciated the amenities of small kitchen area (sink, beverage maker - coffee/or tea, and the small refrigerator in the room as many hotels/motels seem to be doing away with these amenities). It was especially nice to have a room with proportional furniture; another one of my pet peeves. Finally a hotel that has workable furniture in the room that doesn't take up all of the walking space.
Two cons: 1) I would like to see them shampoo the carpets more or invest in better vacuum cleaners. 2) Many hotels, as in THE Santa Barbara area, communicate how linens are dealt with via a room card. That would be very helpful. I wasn't staying long; so I had to communicate with the front desk in regard to the linen changes (i.e. bed sheets, which I didn't feel was necessary to change each day as my stay was not long. Towels were naturally changed each day). This could have been more easily communicated with a room card as to the hotels policy regarding bed linens.
I would highly recommend this hotel to anyone traveling to this area. There are two very nice eateries (Soup Plantation & I-Hop) within walking distance and the major strip malls are within reasonable driving from the hotel; however, because I was unfamiliar with the area, be aware that there are a lot of angle streets so it's easy to get turned around. This is where staff really shine; they are more than willing to give you a Google map if you request it or relatively easy verbal directions if you ask.
Enjoy your stay if you should stay at this hotel and in this area. It is a nice place to visit for leisure if you love to shop. If on business, the hotel makes your stay very pleasant with a good staff with a good attitude!
July 29, 2013
Rated 4.0 out of 5.0 by Oldglory good location and comfortable room
Located near shopping centers and good restaurants. Hotel pool and hot tub were great. Front lobby clerk friendly and accommodating. Room was comparable to other Holiday Inns.
July 23, 2013
Rated 5.0 out of 5.0 by Rheinufer Everything Perfect!
Everything Perfect! Thank you, couldn't be better.
July 18, 2013
Rated 5.0 out of 5.0 by ELHy Friendly and Clean
I called last minute to book a reservation for work. The service was friendly, patient, and accommodating. She even knew what discount to apply for my organization. The pool, hot tub, and A/C were clutch with the summer weather. I like the free breakfast touch in the morning, as well as the newspaper at the door. Helps it feel like a luxurious home away from home.
July 3, 2013
Rated 2.0 out of 5.0 by SM1234 LOUD LOUD LOUD
Right on freeway. Noise all night, but I could have lived with the traffic its only one night but what I couldnt deal with was when the shower was used in the room above us it sounded like there was water pouring down the wall. It was so loud we thought our room was flooding and got up to touch the wall because we were sure a plumbing line had broken. We needed a stop over on the way to Yosemite and if you need an inexpensive place to lay your head ask for the top floor facing away from the freeway otherwise you will be up all night
June 21, 2013
Rated 5.0 out of 5.0 by MaFlo Excellent Service
Great Room, Comfortable beds. Helpfull Staff. Clean Room
June 15, 2013
Rated 5.0 out of 5.0 by Midstaterick IN ROOM JACUZZI TUB... OH YEAH!!!!
Very nice, comfortable room. Very open and clean. The Jacuzzi Tub was a very welcome amenity. The room was quite dispite being on the ground floor and next to the parking lot. The staff were very polite and friendly. I am already looking forward to my next stay.
June 1, 2013
Rated 5.0 out of 5.0 by frequentvisitor18 Incredible Service by Staff
Everything is above average to excellent. Staff is Excellent which is why, I repeatedly go there.
Except: We need free business channels in the rooms like CNBC and Bloomberg etc.,
Some rooms are smelly need to be corrected (I don't know where smell is coming from)
May 27, 2013
Rated 5.0 out of 5.0 by Pickel62 Compare to Springhill Fairfiled
Wow, I'm impressed. I stay at Marriott hotels over 250 nights a year, recently I had to make another choice when I came into Fresno CA. I was looking for problems and ready to be disappointed up front.
Humm, reminds me of my favorite hotels with Marriott. Possibly even better than Springhill or Fairfield, at a lower price.
The staff here is amazing, I've stood around the front desk more than any hotel desk in the last two years to just chat with the staff, Patrick is knowledgeable and helpful in answering my questions about reservations, rates, rooms and restaurants not to mention getting me the best and biggest room in the building,.
It was all perfect after checking in on my fourth week stay, then checking out my room, I think I was most impressed while leaving for dinner that day when guest services hostess Michelle called my attention and told me housekeeping notified engineering of an air conditioner not working in my room, they had completed service on it and requested if it failed during my stay to contact the front desk, they would take care if it right away. I appreciated that; just knowing in advance has avoided any frustration and disappointment on my part if the AC had failed over my stay.
Thank you Holiday Inn Express Howard St . :)
May 14, 2013
Rated 5.0 out of 5.0 by FrequentFlyerMatt Nice area, convenient to lots of restaurants
I was upgraded to a suite for being a platinum member, which was very nice. I liked this HIE much better than the NW Herndon location that I stayed at the last time. The biggest difference between the two was location. The River Park HIE is in the area north of Fresno that has all of the nicer restaurants and shopping locations. I will stay here again if I return to Fresno again for work.
March 19, 2013
Rated 5.0 out of 5.0 by svinc63 Great Value and location
Close to many dining options, great value for the area.
February 20, 2013
Rated 5.0 out of 5.0 by Noni24 Wonderful Place to Stay!
This was my second visit to this location. Briana was wonderful when I dealt with her via phone as well as in person. Felt like I have known her for a long time.
I had two rooms and they were lovely. Although booked solid, there was no noise and we were able to enjoy a lovely breakfast the next morning.
Will definitely stay there again.
February 8, 2013
Rated 2.0 out of 5.0 by jaime0428 Fresno
Air conditioner never got below 78 degree when i had it set on 68. The beds were uncomfortable, pillows were awful and towels were old. Front desk girl was unorganized, unknowledgeable, and all over the place, it took about 15 minutes to check in. Breakfast was the nothing special didn't even have flavored coffee creamers. The "gym" had one of each machine and was small and machines were old and barely worked.
February 7, 2013
Rated 5.0 out of 5.0 by JimSF Nicest Holiday Inn Express
Have stayed at this property for 7 nights in the last 2 weeks.
Staff is great, room was very large. Bathroom is restocked everyday. Would stay here anytime I'm in fresno.
January 30, 2013
Rated 4.0 out of 5.0 by labratbob great service
It took a while to check in. The lady with two daughters in front of me had made reservations for the wrong hotel. But the clerk called and talked to several people at the other hotel and got her reservation there canceled "no charge". This family looked like 100 miles of dirt road (VERY tired). If she hadn't gone out of the way, the lady would have probably driven across town to that hotel and might have had an accident.
When I was 6 or 7, my mom had the same experience taking us (without dad) to Disneyland. She had driven all day and in the dark was looking for a place to stay but all were booked up. She was about out of hope and energy when a clerk found us a room somewhere (pre-internet networking!). Who knows, maybe that clerk saved 4 lives. Driving dead tired can make you dead!
Thanks to all the people who take the time to help us wiry travelers!!!
November 28, 2012
Rated 5.0 out of 5.0 by Pfeif Thankful
Everyone is so helpful from th team at the front desk to the great ladies who take care of the rooms. All of you make me feel at home when I'm away from my home.
November 24, 2012
Rated 5.0 out of 5.0 by RichardH Comfortable room and good location.
The Holiday Inn Express is a good value for the money and being in the Priority Club means that I can eventually earn enough points for a free stay some time in the future. The location of the hotel is very close to good restaurants.
November 21, 2012
Rated 5.0 out of 5.0 by mikeypeters Escellent Hotel, Great Location.
We stayed here the last night of our vacation to Sequoia, King's Canyon, Yosemite and Mono Lake. There's easy access from the freeway. The property is very nice. The front desk staff were cheerful, helpful, and efficient. They fulfilled our room request (high floor facing east). The pool and spa are very nice and outdoors! There is a Sweet Tomatoes a short walk away. We'll stay here again when we return to Fresno.
October 20, 2012