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Rated 4.0 out of 5 by 349 reviewers.
Rated 1.0 out of 5.0 by If you're an IHG rewards member, you're stuck! I stay at this hotel pretty regularly for business unfortunately because it is the only IHG property in the area. I am here for the points and that's pretty much it. To start I want to say that the staff is always super friendly and most of the issues with this hotel are facility and owner related. As a platinum member and frequent business traveler, I have to say that this property has a lot to learn about consistent recognition. Other than a "thanks for being a member" there are no "perks." How about an automatic upgrade vs having to be asked and then thrown in a handicapped accessible room with a low shower head and low everything else every time? That's no upgrade. I am at the point where I ask for an upgrade and tell them if it's a HC room then don't bother. Guess what - no HC room, no upgrade. Interesting. There is a restaurant connected - how about a breakfast voucher for platinum members? Now that would be great! Other HI hotels have manager's receptions during the week with appetizers, some have beer and wine, all geared toward business travelers but nothing here. The rooms themselves are updated for sure but as an older hotel the rooms run small, bathrooms and especially the sink areas are super small - but hey what can you do- I get that. I stayed on two separate occasions this week and the second time my toilet was not even cleaned from the previous person- disgusting! The elevators usually smell pretty bad but I noticed last week that they were changing out the carpeting. Tiled common areas are usually dirty. The internet is HORRIBLE 95% of the time so if you really need it and can't use your cell phone hotspot, don't stay here! Every time I ask I hear that internet is the number one complaint of this hotel. I have been staying here for the last two years or so and nothing has ever been done about it so you are wasting your time complaining! Beds are clean, sheets and towels are newer looking. Pool area is dimly lit. Looks great on the outside but it's what's on the inside that counts. If you don't collect IHG points then there are much better options in this area! August 17, 2014
Rated 3.0 out of 5.0 by Dirty Room Have stayed here before and it was OK; this last stay the room was filthy. Had reservations in September to go back, but cancelled. Won't go back to this hotel. August 16, 2014
Rated 3.0 out of 5.0 by Clean room, dirty hotel The room was clean and comfortable. The common areas, however, were in need of maintenance and general cleaning. There were floor board strips that we peeling off the wall and the carpets throughout the common areas were in need of vacuuming. Upon check in, the front desk staff were friendly and helpful but not neat in appearance. Also, I was not recognized as a rewards club member. The pool, sauna, and hot tub were enjoyed by my children and the location was perfect. August 16, 2014
Rated 4.0 out of 5.0 by Business Stay Good, affordable option for business stay in this area. August 15, 2014
Rated 2.0 out of 5.0 by Don’t Recommend Arrived late and checked in about 10:30pm. We went to our room and opened the door to find the room was already occupied by someone else. Oops. We probably scared the people who were in there. I was extremely disappointed the Holiday Inn staff didn’t even know where they had assigned guests. They immediately corrected the problem and apologized. I suggested they apologize to the guests we unintentionally disturbed. We finally made it to our room and opened the drapes. We found our room window lead to a boiler room. Nice view of the boiler room pipes. For the price, we will go back to the hotels we have used previously. Disappointed. August 14, 2014
Rated 4.0 out of 5.0 by Great front desk service Room was clean. Room smelled very stale but can't complain because was the only room left anywhere close August 14, 2014
Rated 3.0 out of 5.0 by Visit to Frisco This was a loyalty IHG rewards night. The room was at end of dark hallway and very small, but since it was a reward, it was acceptable. However, the amount of trash piled up at all of the doorways outside the building was really pretty bad. Trash bins full and running over! I know this is a resort location, however this issue made it appear to be a very low-end hotel! It will make me think twice about booking a Holiday Inn in a resort location in the future. August 14, 2014
Rated 5.0 out of 5.0 by Great Location If you want to visit Vail, Copper Mountain, Breckenridge, Dillon, Leadville this hotel is the perfect place, very close to all of them with great service and rates August 13, 2014
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