Rated 4.1 out of 5 by 203
Rated 1.0 out of 5.0 by navajo12 Not a good experience this time
I paid on my card for my daughters birthday two nights to stay, called hotel desk to verify all this and charge my card and not let them know anything about the charges for her surprise. My soon to be son inlaw was proposing marriage to her which they did. They made them go down, charged her card, then they called me and charged her card then reversed it which they now had no spending money for their dinner. I don't want to whine but this was all pre arranged and i called twice to make sure.
I've stayed at this hotel many times and had wonderful service. this was just not one of them. I was extremely disappointed.
November 6, 2013
Rated 5.0 out of 5.0 by window27 Business and Pleasure
I stayed at this property for business, but found it enjoyable enough, I could have been on vacation. The staff are some of the nicest I have ever encountered. They went out of their way to make sure all of my expectations were more than met and really went the extra mile. I had breakfast in the Sports Grille and the service was great and the food wonderful. I would definitely recommend this property to anyone traveling in the area.
November 4, 2013
Rated 5.0 out of 5.0 by Jd1010 Quality stay and knowledgable staff
Very good stay. Hotel staff was able to recommend some great restaurants, take them up on the selection for Mexican food, was wonderful. Would stay here again.
October 28, 2013
Rated 1.0 out of 5.0 by durango1 Poor quality
This is without a doubt the worst Holiday Inn I have ever stayed in. The lobby and elevator are on two different floors. Made it very hard to access with luggage. You had to drag your luggage up a ramp
and down the hall to the elevator. Room was very small and cramped. No hot water in shower
October 22, 2013
Rated 2.0 out of 5.0 by window777 Time for an update
The staff at this hotel were very helpful, courteous and kind. That's where the positives stop for me with this hotel. The rooms were really rough. They were on the dated/overly used side with worn out furniture and sheets that were balling up. It probably was ok on the clean side, but not spotless. We will still definitely continue to stay at Holiday Inn hotels, but will avoid this particular location the future.
October 17, 2013
Rated 2.0 out of 5.0 by Dezie Way over priced.
Rate for one night ridiculous!!! Disappointed their was no breakfast!! The following night we stayed at a Holiday Inn Express by the airport in Denver. It was so much better!! Nicer, friendlier and they had breakfast!! Having breakfast makes it so much more convenient and relaxing if you have a plane to catch, meeting, or just don't want to get up and get dressed and go out in traffic to find a place to eat.
October 16, 2013
Rated 5.0 out of 5.0 by lbeau Wonderful Staff
The people there are so friendly from the girl at the front desk to cyndi and Chuck in the sporting news restaurant and bar! they made us feel like one of the locals. There was a problem receiving HD TV in our room so we went to the bar to watch my favorite team play. Cyndi went right to the hotel management to let them know there was an issue. They offered to change rooms for us but it wasn't worth moving. I'm sure they will figure out what that issue was.
October 14, 2013
Rated 5.0 out of 5.0 by MJRS Great service
I enjoy staying at The Holiday Inn in Frisco.The staff is always friendly,and take care of all my needs.
October 13, 2013
Rated 5.0 out of 5.0 by hawkeye58 Staff
The entire staff from the front desk girls to the staff in the bar were amazing. The interstate was closed down so the place was crazy busy and they did an excellent job of getting everybody taken care of.
October 10, 2013
Rated 4.0 out of 5.0 by Ivanhoe1964 Frisco stay
Very good experience people very friendly and profesial
October 7, 2013
Rated 5.0 out of 5.0 nice & quiet
The AC/Heat unit was super quite and did not kick off and on all night long. Got agreat nights sleep. Nice, clean, well maintained facilities.
October 7, 2013
Rated 5.0 out of 5.0 by Rich777 Friendly staff, great amenities
The staff was very helpful and friendly making sure the stay was the most enjoyable. The amenities were excellent!
October 7, 2013
Rated 5.0 out of 5.0 by Gonewest5 Great location and awesome service
This was our first visit overnight visit to Frisco areas and we are frequent users of the Holiday Inn chain. The staff were very friendly and helpful. This location met our expectations and the staff exceeded our expectations. We have already made reservations for 4 more weekends this winter- can't wait!
October 5, 2013
Rated 2.0 out of 5.0 by Notworthit Not worth the money
We were very disappointed with our stay at this hotel. The pool was so cold our child didn't even want to get in. We "swam" in the hot tub which was a joke also. The jets only blow air, not hot water so a massage was out of the question. Most of the games in the arcade are broken including the air hockey table. The breakfast included price is for a breakfast of either option 1 or option 2, not your choice from the menu. The only reason we gave this hotel more than one star is the room was ok and the front desk staff was very friendly and helpful.
October 3, 2013
Rated 3.0 out of 5.0 by Marilyn1951 Great staff and comfortable bed
A couple of things need improvement: The most important the regulation of the A/C unit. I unfortunately didn't complain for two nights and didn't get a good night's sleep due to the A/C malfunctioning. The front desk clerk who was incredibly helpful "tweeked" it and my last night was a DREAM!
Secondly is room service. I had had a tough day and deciden to take a shower and call room service for dinner. I was told that room service was unavailable at this time due to employee shortage. I was already in pajamas and with wet hair. I ended up having to order pizza from a pizza delivery place (don't usually eat pizza) and wasting more than 1/2 of the pizza since I was alone!
No help with luggage.....When I arrived (by myself, and I'm 62) I had to haul my large luggage by myself up a ramp and up some stairs (4 steps) . When I checked out the nice clerk helped me bring it down and put it in my car.
October 1, 2013
Rated 4.0 out of 5.0 by MaryMaryMary39 Dining Room
Food was overpriced for quality, service was slow even tho restaurant was not busy. Sunday am brunch was not ready when facility opened & food was not hot.
September 28, 2013
Rated 5.0 out of 5.0 by HawaiianWafers22 AWESOME!!
From the convenient location, friendly and helpful staff, to the beautiful and clean rooms, this hotel is 10 stars in my book!
We enjoy staying here every year....and it only gets better each time!
September 24, 2013
Rated 5.0 out of 5.0 by DaveS1 Comfortable bed and pet friendly
The most important thing to me when staying in a hotel is a comfortable bed. I will pay much more for a hotel with a quality mattress. The bed was great.
Also, I brought my dog along for the first time and the price was reasonable and I had no issues
September 23, 2013
Rated 4.0 out of 5.0 by DAMIII Nice Spot
Great staff at check in....just OK staff at checkout. Great location and views. Lake Dillon has a nice walking path that surrounds the lake which is very close to the hotel. I selected breakfast option, and the breakfast was very good.
September 22, 2013
Rated 3.0 out of 5.0 by Georgiarocker First Trip to the Rockies
Reception was excellent. The desk staff were extremely helpful in making recommendations for things to do and see in town and recognized PC membership. It was a little difficult to navigate this property. There was quite a distance to cover between the lobby and the rooms and signage was adequate but not very intuitive or conspicuously placed. The condition of the hotel was not what I expected for the pricepoint, but perhaps it is typical for this particular location. The dining room was deserted so we opted to eat downtown. The bar area looked like a great place to hang out but we didn't get the opportunity due to other evening plans. The town of Frisco was fun to see and explore and our first night in the Rockies was memorable. Overall, I would likely return to this hotel as it appeared to be in line with what the area had to offer.
September 11, 2013
Rated 5.0 out of 5.0 by kyle12 Waaahhoooooo
Oh jeez this place just keeps getting better and better!
September 10, 2013
Rated 5.0 out of 5.0 by kyle12 Chelsea the Super Star
I have never met a staff at any hotel that gives as much consideration to the needs of the customer, as the associates of the Holiday Inn located in Frisco Colorado. They are polite, considerate, and always deliver service with a smile. My next visit to the mountains will definitely include a stay at this hotel.
September 10, 2013
Rated 1.0 out of 5.0 by jm523 Wouldn't stay here agin
The hotel itself is nothing special, but the rooms were clean and fairly comfortable. The pool is extremely cold, despite being inside, though the hot tub was very nice. My main complaint would be the lack of customer service at this location. The young lady who checked me out decided to charge me for an extra night's stay because she didn't understand the concept of prepaying. Several days later, I'm still trying to get my money back despite her assurances that she had refunded this. The desk seems primarily staffed with college kids who have little interest in customer service.
September 5, 2013
Rated 5.0 out of 5.0 by Egon9 Summit County is a great spot for relaxation!
I'm an annual guest and love the property. Summit County Stage stop is a huge plus.
September 4, 2013
Rated 5.0 out of 5.0 by kw123456 Incredibly friendly and helpful staff; great location
Great, convenient location with some of the most friendly and helpful staff I've seen at any hotel (and I travel a lot for work#. There are lots of hotels with great staff. This hotel has exceptional staff.
Enjoyed the fitness center and hot tub. The room was good, we had three of us. Adding extra towel hooks #beyond 2) would be nice. Everything else was great!
Thanks for a great stay!
September 3, 2013
Rated 1.0 out of 5.0 by sjfsr Very dirty and old
I was not happy with this place at all. Our room smelled so bad they left the window open trying to rid the smell but that still didn't help any. The towels and sheets were not white like they should've been!!! I will not stay here again. They need to update this hotel or change its name. I travel more than 6 months a year and stay at holiday inns and this is in the worst top two I have stayed in.
September 3, 2013
Rated 1.0 out of 5.0 by mrskibone Never again
I travel frequently throughout Colorado and have stayed at many Holiday Inn Express locations and they have been great. I thought I would try this Holiday Inn. What a horrible difference. For the same price, I got:
Rude front desk service
Trash in the hallways
Half of the towels had stains on them!
A laundry room full of broken equipment
I've stayed at budget hotels that were much cleaner than this.
Avoid at all costs!
September 1, 2013
Rated 5.0 out of 5.0 by drainh2o Relaxing Vacation
The Frisco Holiday Inn was a very accommodating hotel. The staff was polite and very courteous.The restaurant food was delicious and the coffee was always available.
I would recommend this hotel to anyone planning to stay in the Summit County - Frisco area.
August 28, 2013
Rated 4.0 out of 5.0 by smoothymur hot tub with a pool
clean, relaxing stay...able to do laundry while relaxing in hot tub
August 26, 2013
Rated 1.0 out of 5.0 by mickos Frisco
Hi. I travel weekly, and do stay at Holiday Inns on occasion. As was the case this past week in Frisco.
The lobby was nice and clean, and the receptionists were very polite.
As I was walking to my room on the 3rd floor, I noticed that the carpets were quite worn and looked dirty. My room had the standard set up, and all was in place.
My bed linens had a hole in them; it was small, though. The "pillows" were quite uncomfortable, although marked "soft."
I had a television that did not turn on at first, but when I jiggled cables it came on. During the course of my stay, when not working, I had trouble turning the TV off - it would not. Nor could I change any channels. Stuck on CNN until I had to phone someone to come up and repair it.
The fire alarm chirped every morning at 5:30 for about 40 minutes - just about the time I left for work every day.
The AC was not really operational. I found my room stuffy and warm, but could not trigger the AC, even when I turned it to the lowest setting of 60.
August 25, 2013