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Rated 4.0 out of 5 by 374 reviewers.
Rated 3.0 out of 5.0 by OK ROOM, POOR VALUE I think construction was in progress. Layout of lobby area was a bit strange. Room was OK, temperature was OK, but A/C struggled. It was billed as "Mountain View" but that was just in somebody's imagination. It was overpriced. July 10, 2014
Rated 2.0 out of 5.0 by not helpful The staff was friendly, but not exactly helpful. When we were given our room keys, the room was already occupied. When they gave us a second room, (the last king room), the bathroom had a dirty towel in it. After that we never felt like the room was clean. The manager offered us drinks in the lounge, but the bartender charged us anyway. We attempted ordering room service the evening of the 4th and then again the morning of the 5th. At no time did anyone from room service answer the phone. July 8, 2014
Rated 5.0 out of 5.0 by AWESOME! Of all the hotel chains I have stated at, I have never been treated better. Even though the cost is a little higher, it's WELL WORTH IT! Thanks again! July 7, 2014
Rated 5.0 out of 5.0 by Great accommodations and friendly staff. Great accommodations, friendly staff, easy checkin and checkout, great price, easily accessible. July 7, 2014
Rated 5.0 out of 5.0 by Great View, Location and pool We were on vacation and thought, it is going to be 95 down in Denver, why not escape the heat. This was walking distance to downtown Frisco and great view of the Lake and mountains. July 7, 2014
Rated 5.0 out of 5.0 by Welcome nights rest I arrived after 14 hours of travel. I was greeted by the smiling staff member who made sure all of my preferences were correct. They put me in a beautiful quiet room. They were also helpful in the local dining and happenings in the area. A very nice finish to a long travel day. Thank You. July 6, 2014
Rated 5.0 out of 5.0 by Great Stay! If you are looking for a place to stay where you feel like your staying with family, This is the place! Every thing appeared to be Clean. The bed and pillows were clean and inviting after a long day. The Staff was very friendly and polite. I could not have chosen a better place to stay! We felt very safe also. Thanks again! July 6, 2014
Rated 4.0 out of 5.0 by Great service and excellent staff The extreior of the hotel is excellent. You would think that this was a brand new hotel until you get to to your room. The rooms are old and need updating. A lot different than what you would expect from the exterior. July 2, 2014
Rated 1.0 out of 5.0 by Nightmare First: my keys given didn't work. Second: finally after getting keys to work there was someone else sleeping in my the room given to me. Third: paid for a king bedroom and ended up with a room with 2 queens. Forth: paid cash but reserved with my credit card, I now have paid in cash and they have charged my credit card also. Now after 3 days of calling to clear in up have been directed to a manager who seems to never be there. Fifth: website says vending and breakfast..there is only a soda machine and breakfast is in a restaurant attached which is outrageous in price. I DO NOT RECOMMEND STAYING AT THIS HOLIDAY INN LOCATION AT ALL. July 2, 2014
Rated 2.0 out of 5.0 by wonderful area, average room room was clean, but couldn't keep it cool and WiFi was dropping all the time. July 1, 2014
Rated 5.0 out of 5.0 by Comfortable bed, stylish design, great service Upon arrival the staff were very welcoming and friendly. They were really helpful and suggestive with restaurants and ski resorts to go down hill mountain biking at. The rooms were stylish and up to date with comfortable beds and a both firm and soft pillows on the bed. It was an all around great experience at this hotel. July 1, 2014
Rated 5.0 out of 5.0 Great hotel with pleasant staff The ramps made luggage transport very easy and the elevator was quite speedy. The rooms were clean, quiet and comfortable. It was a great place for a meeting and the food was great~ June 29, 2014
Rated 5.0 out of 5.0 by Comfortable room and awsome service One of the best Holiday Inn's Definetly will come back. June 28, 2014
Rated 5.0 out of 5.0 by Awesome Team I stay here weekly and I have to say that every week I am very satisfied with the sevice that I recieve from their team. I will continue to stay at this hotel. Kyle does a bang up job at the front desk. Keep up the good work! June 27, 2014
Rated 4.0 out of 5.0 by Housekeeking Only down side was that the second bed in the room did not appear to be adequately prepared. A major porton of one corner of the under blanket was laying exposed on the floor as if the blanket was not properly placed on the bed, but quickly thrown on the bed and covered up. Additionally the water in the hot tub appeared as if it needed to be changed or cleaned. Otherwise the stay was adequate because of its size and location to other interests in the area. Would stay at this hotel in the future. June 25, 2014
Rated 2.0 out of 5.0 by It was a Clean Room It gets 2 stars because it was clean - at least the second room was clean. The first room was still dirty. The second room not all of the TV channels worked their solution was to offer to change rooms AGAIN. The fridge did not get cold, the air conditioner was loud and the beds were hard. But the room was clean so there is something to be said for that. June 25, 2014
Rated 5.0 out of 5.0 by Coffee too weak! This is the worst coffee I have ever tasted in all the 40 years I have traveled in this country. Can they serve a better coffee in the Restaurant??? The omlette could have been a bit more imaginative; large portion but taste was tolerable. The reception at the desk June 25, 2014
Rated 1.0 out of 5.0 by Hot Room/Hard Beds Although the hotel is in a resort area, the time of the year was not peak season. The cost of the room was overpriced, the AC would only run for 5 minutes at a time before turning off (Econo Mode). The floor was sticky, the refrigerator was not plugged in when we arrived and it took all night to get cool enough to store food we brought with us. While the front desk personnel were very helpful and polite, the room is absolutely NOT worth what we paid for it. The hotel is old and out of date. I would not recommend this hotel unless you are there during the winter for skiing and only need a roof over your head. June 24, 2014
Rated 3.0 out of 5.0 by Shabby Rooms Great Staff Shabby Rooms The hotel needs a complete make over. The service in the restaurant is friendly and good but it takes way too long to get your food . June 23, 2014
Rated 5.0 out of 5.0 by Great Service Andy at the front desk was a great help and made the check in experience rather pleasant. June 23, 2014
Rated 1.0 out of 5.0 by Frisco HI not reccommended The small room in this old Holiday Inn was a disappointment. There was NO: Towel bar, Luggage holder, Laundry bag, Ice bucket liner. The bathroom lighting was very poor + one burned-out light bulb. The clock radio was not readable. When the addition was added, our window was covered, resulting in a room with NO outside view at all. Just a drape & curtain covering a wall. The pancake machine didn't even work correctly. For the price we paid, we felt cheated! The hotel staff was not even aware of restaurants close to the hotel! Believe me, we would not reccomend this hotel to anyone! Gives the chain a strike against them. June 22, 2014
Rated 2.0 out of 5.0 by Convenient Location, Some rooms not great Some of the rooms do not offer any natural light or window view at all - windows look into an interior room (conference room, hallway, storage area). Some of the rooms need repair work to the fridge, a/c unit etc to correct for noise issues, avoid stuffiness etc. The location is great, and it is about the average condition you experience when staying overnight in the mountain towns but maybe ask a few more questions when checking in to make sure you are going to be comfortable in the room they select. You might also confirm that pool, fitness room, or other areas are going to be available. We did not have access to the pool due to repair work for most of our stay. June 21, 2014
Rated 3.0 out of 5.0 by Room smelled of urine Sorry this is not a 3 star hotel in my opinion. We will stay across the street for our next visit. June 18, 2014
Rated 3.0 out of 5.0 by fire alarm scare The coffee maker and WiFi did not work. The floor lamp was broken. For some strange reason, they were resurfacing bathtubs with strong smelling chemicals at 10 PM at nite. The workers set off the fire alarm somehow and then the staff did not know how to shut it off. The fire department came and shut it off. We got in our car to stay warm. The restaurant had only one waitress and no bartender, so food took a long time to get. I always thought of Holiday Inn as a good place to stay. Not anymore. I doubt I will stay in one again, in case it is like this one. June 18, 2014
Rated 5.0 out of 5.0 by Great place after a long day! Thank you for such friendly service! Will stay here again! Thanks June 13, 2014
Rated 5.0 out of 5.0 by Great customer service on our stay Chelsea at the front desk did an excellent job with customer service. The room was comfortable and a couple of issues were quickly resolved with help from Chelsea. All other staff that we had occasion to deal with were helpful and courteous as well. Nice place to stay. June 12, 2014
Rated 5.0 out of 5.0 by Great Service staff is friendly, and professional.Always taking care of what ever needs I may have June 11, 2014
Rated 5.0 out of 5.0 by Nicely decorated, pleasant staff Great value, comfortable, convenient. Already booked two more upcoming stays. June 10, 2014
Rated 2.0 out of 5.0 by great service the staff was complaints there the remodel of our hotel bathroom was ill exhaust fan...vanity much too short for size of bathroom.,,,toilet paper entirely out of reach from toilet and the water/shower control nozzle was located to the outside of tub and shower curtain...strange indeed!!! June 10, 2014
Rated 5.0 out of 5.0 by Comfortable stay and friendly staff. We were fine with this hotel. Even though it did not include breakfast and we felt the pet fee should be less - $20 or less would be enough for any hotel, we still liked it very much. The desk attendants were very nice and helpful - that is important. We slept well, the air conditioner worked well, the room was very clean, and there is a nice place to walk the dog and ourselves. ^_^ We would stay here again. June 5, 2014
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