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Rated 4.1 out of 5 by 469 reviewers.
Rated 5.0 out of 5.0 by Great customer service on our stay Chelsea at the front desk did an excellent job with customer service. The room was comfortable and a couple of issues were quickly resolved with help from Chelsea. All other staff that we had occasion to deal with were helpful and courteous as well. Nice place to stay. June 12, 2014
Rated 5.0 out of 5.0 by Great Service staff is friendly, and professional.Always taking care of what ever needs I may have June 11, 2014
Rated 5.0 out of 5.0 by Nicely decorated, pleasant staff Great value, comfortable, convenient. Already booked two more upcoming stays. June 10, 2014
Rated 2.0 out of 5.0 by great service the staff was complaints there the remodel of our hotel bathroom was ill exhaust fan...vanity much too short for size of bathroom.,,,toilet paper entirely out of reach from toilet and the water/shower control nozzle was located to the outside of tub and shower curtain...strange indeed!!! June 10, 2014
Rated 5.0 out of 5.0 by Comfortable stay and friendly staff. We were fine with this hotel. Even though it did not include breakfast and we felt the pet fee should be less - $20 or less would be enough for any hotel, we still liked it very much. The desk attendants were very nice and helpful - that is important. We slept well, the air conditioner worked well, the room was very clean, and there is a nice place to walk the dog and ourselves. ^_^ We would stay here again. June 5, 2014
Rated 5.0 out of 5.0 by Nice location Easy access from I-70. Very close to Dillon Lake bike path. June 3, 2014
Rated 1.0 out of 5.0 by Upset I stayed there for 3 nights. Each one was extremely disappointing. The first 2 evenings were met with a bed that had a frame that was messed up. I'd sit on the edge of the bed and the whole bed would tip up. I called the desk the next day and they still didn't get anyone to fix it. Finally by the 3rd night they fixed the bed. The final morning I was awoke at 5:30 a.m.!! It seems they had me in a joined room. The door connecting my room to another had a 1" gap underneath and the construction workers were EXTREMELY loud. I informed the desk which seemed to really not care that much at all. I had 3 rooms for 3 nights which brought a fair amount of money to the hotel but after my experience, I wouldn't care to stay here ever again! May 25, 2014
Rated 4.0 out of 5.0 by poor hospitality in the sports bar My son and I were have a nice stay until we tried to have a drink in the sports bar. Before we even got to sat down, the bartender was very rude to us. I had to repeat to him 3 times that my son would like a soda.He was more interested in the other guests stories about their " exploits".Very unprofessional! he was so preoccupied with their stories, that he never came back to check up on us. So I just left cash on the table for one soda no tip. May 21, 2014
Rated 5.0 out of 5.0 by flexibility and staff the staff was the most accommodating we have ever worked with. they exceeded any expectations !!! May 21, 2014
Rated 1.0 out of 5.0 by Lousy service...and they overcharged my debit card. Overall a pretty run down hotel. No hot water in the morning so I only stayed one night. I understand that mechanical issues come up so I can overlook the lack of hot water but...they put a $580 on my debit card after already withdrawing $120 for the non-refundable first night. I booked for 4 nights, cancellation policy was "one night non-refundable". So instantly upon booking they withdrew $120. No problem with that. Then upon check in....they withdraw another $580! Not just put a hold on it....withdrew it (as my bank put it). I tried for 2 days to get someone in management to call me back and let me know when it would be refunded but nobody called. Finally, on day 3 the manager called and said she was off for those 2 days and could not tell me why so much money was withdrawn form my account. 1 night stay...$700 hit to my debit card. If I were to have stayed the entirety of my initial reservation the total bill would have been $480.... Why $700?!?! I am still trying to get the $580 back in my account. Unresponsive, uncaring, unprofessional, ratty property...I will not be back. April 3, 2014
Rated 5.0 out of 5.0 by Great location, great hotel and comfy rooms We really enjoyed our stay. Very friendly staff, great room, very comfortable bed, fridge and coffee maker in the room. Convenient location close to ski resorts. All you need on a ski trip. April 1, 2014
Rated 5.0 out of 5.0 by Excellent stay, we will be back. Excellent service and clean rooms with frig and microwave. That is all we need to be a happy customer! April 1, 2014
Rated 5.0 out of 5.0 by Great location and Service Quick two day ski trip to summit and hotel offered what we were looking for. Reasonable ski rental shop right across the parking lot and close to Copper / Breckenridge. April 1, 2014
Rated 2.0 out of 5.0 by Great service and staff but poor quality hotel The door of the room was wide open when I arrived at the room which was scary since I was traveling alone. Several storage rooms in the hotel also had doors that were left open. The ceiling had several stains on it in the room. The hair dryer did not work. There were long hairs in the bathroom floor as if it had not been thoroughly cleaned. The WiFi did not work upon check in until 8:45 am the next day. While I was checking in a lady and her children came back to the front desk and reported that the staff had given her a room that already had guests staying there. There was no hot water for my shower at 6:00am. March 30, 2014
Rated 5.0 out of 5.0 by Great service but uncomfrtable bed The General manager was out and about talking with guests very friendly first time I have ever met a managerjust out greating guests and making sure they were enjoying there stay and if there was anything they were needing it was very pleasent. the staff was very friendly, even when it was a rough night due to I-70 closure. The resturant staff was very friendly and I felt for them they all looked exhausted. The beds on the other hand I didn't find comfortable and for the price and no breakfast with plastic cups for water in the room and throw away coffee cups. I have stayed in cheaper hotels that have glass and real mugs. Over all was a god stay for getting stuck and was very pleased with all staff members. March 30, 2014
Rated 5.0 out of 5.0 by Friendly and professional staff. Guest area very cozy with brick fire place. The hotel is nice and comfortable. We enjoyed our stay. March 30, 2014
Rated 4.0 out of 5.0 by Nice bed, good customer service My son and I have use this Holiday Inn location for skiing and have found it not only convenient, but a nice place to stay. Good customer service, etc. We would like to see them add a continental breakfast in the future. March 27, 2014
Rated 5.0 out of 5.0 by Very Clean Facility Was pleasantly surprised about quality and cleanliness of facility. Room was excellent, clean, comfortable, nice sized, with fridge and microwave. excellent mattress and assorted pillows- will definitely stay again when out in Breckenridge area. March 27, 2014
Rated 5.0 out of 5.0 by Thumbs Up Great location. Great service! Kyle at the front desk is the kind of guy I'd want working the front desk, if I owned the hotel! Great over-all experience! March 26, 2014
Rated 5.0 out of 5.0 by great location and room Add amazing trip. only complaint was the front desk told us that the bar closed at 11. so we decided to use the hot tub and then change before heading to the bar for a beer. Once we arrived there, the bartender told us that she was closing and the front desk was incorrect. miscommunication or rather a bartender who just wanted to go home early, either way, we felt a little disappointed. March 25, 2014
Rated 5.0 out of 5.0 by Great Experience! I have stayed in Holiday Inns all over the world and the crew at Frisco, CO obviously work hard to make their hotel stand above the rest! The front desk staff was very helpful with directions and entertainment ideas and all around pleasant to deal with. Very nice, spacious rooms and a very clean property. I would absolutely stay here again. March 25, 2014
Rated 5.0 out of 5.0 by Excellent base for Summit county Convenient, well-managed hotel with easy access to I70, Breckenridge, Keystone and Vail resorts. March 25, 2014
Rated 5.0 out of 5.0 by Great ski Great place to base a ski weekend. Wonderful room exceptional staff March 25, 2014
Rated 1.0 out of 5.0 by Terrible!! Except for the evening staff The hotel evening staff was very friendly and helpful; however, in the morning the staff wasn't helpful when asking me how my stay was when I said it wasn't good. The one girl who looked like maybe she was a manager was really crabby looking. They put me in a room near a back exit door, and it was super loud with people coming in and out all night long. I couldn't fall asleep until 3am. It was awful. Also, the shower hot water didn't work and neither did the shower drain. It was plugged up, so I was standing in four inches of water. One of the bedside lamps was missing its switch. Also there was no free continental breakfast! For the price that I paid for this room there should have been something. Instead the staff pointed me towards the full service restaurant, so I could pay more on top of my room. I will never stay at another Holiday Inn anywhere because of this poor experience. I have heard other stories of poor experiences from other people that I know who have also decided to take their business elsewhere. March 25, 2014
Rated 1.0 out of 5.0 by Ski vaca We spent 4 nights at this location on our ski vacation. Only one night did the hot tub work even though multiple customers complained and we were told it was working. Their idea of a hot tub working was 80 degree water. Our room had No deadbolt lock. It had been torn off. Each day we had to ask for coffee cups, coffee, clean towels and washcloths. The bath tub drain never did work and was never addressed to be fixed in 4 days. The rooms were expensive and yet our floor was not vacuumed in 4 days. The hotel charged for everything and no hospitality to customers ie coffee or tea in the lobby. I'm a platinum member and took my friends on this trip. I was very disappointed and embarrassed at the accommodations. I would not return to this hotel even if free. March 20, 2014
Rated 5.0 out of 5.0 by Service The staff in very professional,and caring about taking care of the needs of the guests. March 18, 2014
Rated 5.0 out of 5.0 Had it all Great location. Close to Breck. Everything as expected. No surprises. I had some changes and requests to make and the desk handled everything I threw at them. March 18, 2014
Rated 5.0 out of 5.0 by Great Service & Professional Staff All of the staff we dealt with were excellent---great stay! We'll be back soon. March 16, 2014
Rated 2.0 out of 5.0 A little disappointed Hi, The staff person who checked us in was very friendly. However we were put into a room right by an exterior door where people were coming in and out all night. It was very loud. Also, one of the bedside lamps was completely missing an on/off button-it was broken, so the room was dark. The bathroom wasn't clean as we found hair in the sink, on the tile and in the shower. We were also only provided decaf coffee and there was no one at the desk in the morning when I went to get some with caffeine. March 9, 2014
Rated 5.0 out of 5.0 by Great time Great place to stay for skiing! Location is prime for day trips to several resorts. March 9, 2014
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