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Rated 4.7 out of 5 by 171 reviewers.
Rated 5.0 out of 5.0 by Great customer service Our stay here was great from the minute we walked in the door. The staff was welcoming and answered all my questions. The kids enjoyed the pool area and I enjoyed the whirlpool. It was nice to have such easy access to the restaurant also. Thanks for making our last night of vacation a good one. July 4, 2014
Rated 5.0 out of 5.0 by The view of the golf course and mountains was great! The restaurant wait staff were not very experienced. July 3, 2014
Rated 4.0 out of 5.0 Blue Ridge Shadows Shines Great hotel. Best hotel in Front Royal by a factor of 10. It is clean and looks like a typical very nice hotel you would find anywhere. The hotel is staffed by friendly local people. The hotel management has done a good job of instilling proper hospitality behavior. It is somewhat of a rural area though, and you can take the person out of the country, but... Regardless, the service is a pleasant surprise for a hospitality business in this area. The check in process has been transferred off site apparently to some foreign country. My last visit to the area, this week, I was unable to stay at this hotel which I stay at 10-12 times per month, because the person in the reservation center could not understand my requests. If you are making a reservation through the IHG 800 number be very, very careful to get things exactly the way you want them. This is of course time consuming and frustrating, but it is worth it for the level of hotel versus the other options in the area. I was unfortunately unable to get my normal corporate rate because the reservation agent simply could not understand the spelling of the companies name and I ended up staying at the Hampton Inn. July 3, 2014
Rated 5.0 out of 5.0 by Great Hotel for Family Reunion Held a 30 person east coast family reunion at this property. Hotel was beautiful, clean, and had a great staff. Planning went very smoothly working through the sales department at the hotel. A family dinner was planned in the banquet area, food and service at that dinner were exceptional. Staff was very helpful with our family video setup. The attached restaurant provided very good meals for breakfast, lunch, and dinners(other than our banquet). There are tons of activities in the area, we choose cavern and winery exploration. Also made good use of the hotel pool. July 3, 2014
Rated 5.0 out of 5.0 by Friendly Staff We had 5 motorcycles in the group and the staff let us park them up on the sidewalk under the roof in case of rain . This was the only place that let us do this on our 4 day trip through Virginia . The satff didn't even seem put out when we asked if we could like some other places . July 1, 2014
Rated 5.0 out of 5.0 by Geat Staff The staff at this Holiday Inn and Suites have all wways been great. June 30, 2014
Rated 1.0 out of 5.0 by Noisy room; could not sleep There was a very loud booming generator-type noise in the room all night. This was very unfortunate as the room and hotel otherwise were very nice, and the view from the room was very attractive (view room). Because I got only about 2 hours sleep because of the noise, I cannot recommend this hotel. I don't know if the problem is the heating/cooling system or something else. June 26, 2014
Rated 5.0 out of 5.0 by STAYING FOR WORK This has been a great experience. I am here working at the power plant and have been here for a couple of months. The staff have been great with everything and very attentive. The bed is very comfortable the only complaint i have is about the attached restaurant, the service is not good and the food is way over priced for what you get June 25, 2014
Rated 5.0 out of 5.0 by Nice hotel I was given a room on the top floor with a GREAT view of Blue Ridge Shadows Golf Course. My room was quiet and the bed comfortable. The front desk staff was friendly and check in/out was very quick. Room and bathroom were very clean. June 19, 2014
Rated 3.0 out of 5.0 by Comfy bed, poor restaurant service Nice being near the golf course! The food in the adjacent restaurant was mediocre, but the service was poor. We had one decent bar tender one night. The people at the front desk were not knowledgeable when it came to local restaurants. June 18, 2014
Rated 5.0 out of 5.0 by Best Hotel in the area! We went to this hotel for a three day training and I couldn't be happier with the facility, service, and atmosphere! The staff were SO friendly, I could always find someone if I needed assistance, and the hotel and view is beautiful! I would HIGHLY RECOMMEND this hotel. June 16, 2014
Rated 5.0 out of 5.0 by Nice View It was a 10 everyone was very professional and pleasant. The view from the parking lot was great and the opportunities around we just what I needed for my business trip. June 13, 2014
Rated 5.0 out of 5.0 by Overall Visit The overall visit at the Front Royal Blue Ridge Shadows was very peaceful, relaxing and a wonderful experience to share with family and friends. June 10, 2014
Rated 5.0 out of 5.0 by Good service I originally booked only one night and had to extend my stay. The staff gave me a great rate for the extra nights, less than the original booking. Dinner in the restaurant was fine but breakfast was only ok. I preferred to eat breakfast at Cracker Barrel down the street. Room was clean and comfortable. With such beautiful weather as it was, it's a shame the windows don't open to allow the fresh air in. June 10, 2014
Rated 4.0 out of 5.0 by Recent Stay Hotel was very clean and comfortable. Only downside is they have wireless internet service. I work for the USG - my laptop is not wireless enabled for security reasons. While I can use an aircard, having a hardwire internet connection in the room would be very useful. June 10, 2014
Rated 5.0 out of 5.0 by Extended work stay Wonderful hotel with an equally wonderful staff, the golf course is a major plus , and the suites are very roomy and comfortable. The Restaraunt is a little pricey for the area but the food is great. Definitely recommend this for work or pleasure! June 7, 2014
Rated 5.0 out of 5.0 by Great staff - professional Used the facility for daughter's wedding guests and had 15 rooms booked on a busy holiday weekend. The rooms were very nice and well maintained. Had a great stay and the staff was outstanding - the views of the golf course were gorgeous. Very pretty setting. June 5, 2014
Rated 5.0 out of 5.0 by Good comfortable and up to date room While the Hotel itself was clean and comfortable, the breakfast service at Houlihan's was terrible. I had to repeatedly flag the waitress down to get a Menu, to place my order and to get the bill. Waitress didn't come back to check if everything was OK either. June 2, 2014
Rated 5.0 out of 5.0 by New clean and spacious room Very nice clean rooms. New rooms with lots of space. A very good value. Highly recommend. June 1, 2014
Rated 5.0 out of 5.0 by Golf course next door - great Facilities were great and accessable. The golf couse next door was an added plus for the getta way. May 30, 2014
Rated 5.0 out of 5.0 by Front Royal Holiday Inn Express Everything was just fine--we have stayed here a few times before. My only suggestion would be that there was one luggage rack in the closet. Three people stayed in this room and there was no place to put the luggage for two of them. What is the point of traveling w/out luggage. I don't want to put my bag on the floor and then try to find something in it. You need more places to put luggage for traveling people. May 19, 2014
Rated 5.0 out of 5.0 by Great room Had fridge no microwave, I was there for 2 weeks would havecome in handy!. May 12, 2014
Rated 5.0 out of 5.0 by Fantastic room, bed & bathroom This is the best Holiday Inn I have ever stayed in. They have gone way beyond comfort to satisfy their customers. Thank you for a wonderful visit. Everything was EXCELLENT!!!! May 5, 2014
Rated 5.0 out of 5.0 by Great Staff The ladies at the front desk gave us a GREAT recommendation for a buffet place in town. Of course breakfast was great also!! May 3, 2014
Rated 5.0 out of 5.0 by Great Service! We arrived at the hotel on a dark and rainy night. We were tired and road-weary. The desk clerk quickly checked us into our room and recommended the on-site restaurant which was very good. Our room was warm and inviting; very clean and comfortable. Enjoyed our stay! Woke up refreshed and ready to be on our way. April 22, 2014
Rated 5.0 out of 5.0 by Have stayed at many H.I.s...this is one of our favourites. The room smell fresh, the view is great and the restaurant next door is perfect. Even the workout facility smells fresh and is very clean. Staff are always willing to help. If your in the area stay here....... April 19, 2014
Rated 5.0 out of 5.0 by great facility We had a wonderful dinner, the staff was very friendly, the facility was nice and clean.... April 6, 2014
Rated 5.0 out of 5.0 by Golf Package We arranged a golf package with Holiday Inn for 3 nights and 3 days of golf. The people involved were all so great. Will do it again. April 6, 2014
Rated 5.0 out of 5.0 by comfort and excellent staff My stay here was like an extension of my home. The comfort of the rooms, including Internet. The facilities, pool, hot tub, weight room, etc... The attached restaurant had great meals and room service. Checkout was flawless. April 6, 2014
Rated 5.0 out of 5.0 by Great Hotel Again I want to say thanks to the wonderful staff at the Front Royal Blue Ridge Shadows Holiday Inn. Thanks especially to Shantell (sp?) She gave an upgrade to a wonderful suite. We stayed there about 6 weeks ago and had wonderful service. This time was no exception. The room was clean, the beds were comfy and the staff was so very pleasant. A kudos to Houlihan's Restaurant... we've always had wonderful meals there. Thanks again everyone! We'll be back! April 5, 2014
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