Rated 4.6 out of 5 by 138
Rated 5.0 out of 5.0 by OhioProud Wonderful time
we had a wonderful time, smack dab in the middle of everything we need
May 26, 2014
Rated 5.0 out of 5.0 by Mr. Cliff Great service
Our stay near Harpers Ferry was great. But because of the flooding we had to look for alternative places to visit. Your desk clerk, Samantha, was very pleasant and helpful. She told about Shepherdstown which turned out to be a great place to spend a day. Staff in the breakfast area was on the ball. Kept the coffee coming and the floors clean.
May 21, 2014
Rated 4.0 out of 5.0 by DebZu Updated, Clean and Comfortable
Love the triple sheeted beds and selection of density of pillows. Great location, needed to be close to XtremeXperience as we had an early morning race the next day and were coming from 3 hours away.
May 21, 2014
Rated 4.0 out of 5.0 by Puddin67 Clean Room and Great Breakfast
Cleanliness of the room was good and the beds were comfortable, was not able to enjoy as much as I needed to, stayed in the casino to long.
Only one problem, could not figure how to get to the hotel from casino, due to road closed , would have been nice if someone had thought to place a detour sign to the hotel, especially if you are unfamiliar with the area.
May 15, 2014
Rated 5.0 out of 5.0 by Rob&Sue A great place to stay
From our arrival at the hotel until our departure we were treated exceptionally well. The front desk, who had only worked there for a month, she was first rate, and extremely polite and helpful.
We had the use of a safe in our room that was a real bonus for us, something I think other hotels should also do automatically.
Breakfast was very good.
May 14, 2014
Rated 4.0 out of 5.0 by BettyLou Nice Stay
Our stay was comfortable and pleasant. The breakfast bar was a huge plus - great variety and the sweet hostess kept everything very well stocked, even with several school groups in house.
The negatives are few - the main one being that the pool was not open for the season and we were very disappointed that we didn't know this at booking time - this alone would have sent us to another hotel. You should consider opening the pool as soon as possible in the year.
We also had a negative interaction with an evening staff member who ran us out of the breakfast room while we were quietly working on a project that required a large table- and was quite rude about it. There was no reason for our not being allowed to stay there and work on a project.
May 13, 2014
Rated 5.0 out of 5.0 by cowlover Breakfast Hostess
Cathy who takes care of breakfast is extremely nice. You cant teach that to any one. She remembered me from when I stayed at this hotel almost a year ago. I hope Cathy is reconized by managment for her efforts.
May 7, 2014
Rated 5.0 out of 5.0 by G & E Always Holiday Inn
As "snowbirds" traveling up and down from Maine to Florida we always stay at a Holiday Inn / Holiday Inn Express. We have always been very satisfied and gotten a restful night's sleep to prepare us for our trip. Getting Priority Club Rewards points isn't bad either. Thank you for maintaining top standards.
April 29, 2014
Rated 5.0 out of 5.0 by Mike Sz. We've Stayed Here Several Times
This is a convenient location for our trips when we visit friends in the Charles Town area. This trip we were greeted by a friendly lady at the desk who made us feel welcome. The room was clean with no issues. The breakfast was the norm but it got us on the way that morning as planned.
The detour to get off the main road was well-labeled.
We look forward to our next stay.
April 29, 2014
Rated 4.0 out of 5.0 by Aimy55 Excellent Bed and Clean Room!
Housekeeping staff was overwhelmingly friendly and professional. The housekeepers even cleaned our room after we took a midday nap as they had not gotten to it earlier...that was above and beyond in my book!
The young lady who checked us in was very good and efficient as well as friendly.
The gentlemen on the following shifts however, were apparently too overworked as they never even lifted their heads as we entered or exited the hotel. This, as my training has taught me, could possibly harm them in the future, as not only is it not a nice gesture, but it also shows "bad" people that you have noticed them and are paying attention to who comes and goes!
Just saying...you see it all the time in retail...I was a police officer..it helps to stay safe...but being nice looks good too!
April 16, 2014
Rated 5.0 out of 5.0 by SPSlotfan Enjoyed my stay AGAIN
The hotel is clean, quiet, comfortable and close to the Casino.
Love the complimentary bath soaps and lotions.
April 15, 2014
Rated 5.0 out of 5.0 by AJSB Very comfortable bed & Staff is EXCELLENT!
Enjoyed our stay as always. Breakfast was excdellent too. Will
definitely recommend this hotel.
April 13, 2014
Rated 5.0 out of 5.0 by Ouida79 Enjoyed our stay
Marvelous staff makes guests feel at home! Best breakfast ever! Bus transportation is most helpful.
April 9, 2014
Rated 1.0 out of 5.0 by Djk1 Staff issues
Front desk was not friendly, at all.
I returned home to find out that my account had been charged for this "reward night". Had to call back to get that straight.
April 9, 2014
Rated 3.0 out of 5.0 by starry night day front desk
Front desk days--2 male employees never said hi or good morning or have a good day or how is your stay.......etc. I stayed 7 days and could have picked a friendlier motel.
March 19, 2014
Rated 4.0 out of 5.0 by Edddust Good service, nice room
All was good. Yata, yata, yata.
The breakfast was fine. Pillows were fine.
March 18, 2014
Rated 5.0 out of 5.0 by Travel Agent Excellent Hotel always coming back here!
We visit the casino a lot, and always stay at this Holiday Inn. Being a travel agent, I am extremely picky about where I stay. The beds are comfortable, rooms are spacious, includes microwave and mini-fridge which is always a plus. They also offer a very good HOT complimentary breakfast. Plus the hotel offers a free shuttle back and forth from the casino! The customer services is always excellent. If you are a Priority Club Member, you even get a goody bag at check in. Visiting again this month.
March 4, 2014
Rated 4.0 out of 5.0 by kdb181 Great Price/Close to the Casino
We wanted to find something close to the casino and this was the best price. We were very happy with it, we didn't spend much time in the room but the beds were comfortable and the room was clean and very spacious. We didn't wait for the shuttle to pick us up from the casino because they said at night, they run about every 30mins so we jumped in a cab - it was a $7 ride. The staff was great, I forgot the key in the room and at 4am when we returned from the casino the front desk lady made us a key with no issues. I would definitely recommend this hotel and will probably stay here in the future!
February 27, 2014
Rated 5.0 out of 5.0 by Janet5426 Relaxing nd onderful bed
I would definitely stay here again. Very safe and clean location.
February 26, 2014
Rated 5.0 out of 5.0 by Organdblk Consistent
Very nice hotel, friendly staff, and consistently reliable.
January 30, 2014
Rated 5.0 out of 5.0 by HAWES879 GREAT SERVICE
CLEAN FACILITY...FRIENDLY PERSONEL....WELL APPOINTED ROOM...GOOD CONTINENTAL BREAFAST...WE WILL DEFINATELY RETURN !! ..
January 24, 2014
Rated 5.0 out of 5.0 by HJay55 Great room and service
We recently stayed at the Holiday Inn Express in Charles Town and had a great experience! The room was very clean and comfortably arranged. The staff was very pleasant and willing to answer our questions. The convenience and location are a plus. We will definitely be back!
January 22, 2014
Rated 4.0 out of 5.0 by germany Consistant
I have stayed at this property numerous times and it is always consistently good. The pricing is a little on the high side but in line with other properties in the area.
January 17, 2014
Rated 4.0 out of 5.0 by Oldhillbilly Excellant experience
Checked in with out reservation--very cordial and knowledgable Jason--clean room with 2 queen beds nicley made up. Nice and hot continental breakfast
December 30, 2013
Rated 5.0 out of 5.0 by EAMJR Travel made delightful
Excellent accommodations,well located to all points of interest.Staff well suited to guest needs.Would stay again when visiting area,E.M.
December 22, 2013
Rated 5.0 out of 5.0 by Pat128 Very nice hotel
Very comfortable, nice, clean hotel to stay in, convenient to the slots, and shuttle provided is very convenient. Nice breakfast.
December 4, 2013
Rated 5.0 out of 5.0 by AJSB Greatest Staff
The Staff is the greatest--from top to bottom. We love staying at
at such a greay hotel. Thanks.
December 1, 2013
Rated 5.0 out of 5.0 by jpfrompa Absolutely perfect
We only stayed for one night, but could not have asked for a better experience. Rode the shuttle to the casino, clean rooms, comfortable beds, and the breakfast was awesome. Would stay again definitely.
November 27, 2013
Rated 5.0 out of 5.0 by Oldbean Large rooms and very clean
We stayed in a standard king room and were very pleased with the size of the standard room. The room and bath were very clean.
The staff were great when we had to request an early check-in for the first night of our stay. They made us feel that they were happy to be able to help.
We also really appreciated being able to open the window for fresh air.
Overall, our stay couldn't have been more pleasant!!!
November 7, 2013
Rated 5.0 out of 5.0 by ultrasound21 Great place to stay
we had the pleasure of staying in the holiday inn express at ranson west Virginia. Everything was just perfect. It was clean , beds were very comfortable, best pillows , very nice breakfast. Would recommend and will stay again.
October 29, 2013