Rated 4.3 out of 5 by 76
Rated 3.0 out of 5.0 by door4444 No water pressure, mediocre communication between staff.
This Holiday Inn is just lovely, and always clean and comfortable. My last stay did have one or two unfortunate incidents, which would not have been a big deal at all had it not been a very late night for us.
We called late that evening for a reservation in a king Jacuzzi suite, and asked if we could have a later check-out time the following morning. The woman on the phone said that we could check out at 1 p.m. We got to the room, settled in, and had a shower. My husband went to the store, and I tried to run a bath while he was gone. The hot water came out only in a fine trickle. The gentleman at the front desk told me we could switch rooms, but that he wouldn't be able to help me do it because he was the only one at the desk. I had to re-pack and haul my and my husbands luggage to another floor by myself at almost 12 a.m. That's obviously not the front desk guy's fault, but one would think they would maintain their Jacuzzis a little better.
The next day the maid showed up at our door at noon and told us we were supposed to be gone. We told her our check out time had been extended. Shortly thereafter we got a phone call from the front desk to inform us that the maid said we were extending our stay. We told them of the conversation we had regarding check-out time when we made the reservation the previous evening, and he said "oh, ok." The check-out time change had been put in our notes, but no one had bothered to check them or communicate them to the rest of the staff. They were very apologetic about these inconveniences.
July 18, 2014
Rated 5.0 out of 5.0 by dp319 Lovely room
Jacuzzi Master Suite was spacious and quite comfortable.
July 17, 2014
Rated 4.0 out of 5.0 by hoohoo Comfortable bed and great service.
Attentive friendly staff, comfortable beds, great food.
July 17, 2014