Rated 4.3 out of 5 by 143
Rated 4.0 out of 5.0 by JasperWilliam Large Clean Room -- Poor Bar & Grill
Very pleased with the comfortability of our room. Much larger then expect. The room was clean and well cared for. The Bar & Grill needs major attention. Very slow and poor service. Bar tender stood around while the one waiter made drinks and tried to service customers. Mutliple orders came out of the kitchen incorrect.
November 6, 2013
Rated 4.0 out of 5.0 by notsohappycamper My Stay
The bed was comfortable, but the LITTLE things left a lot to be desired - example 1) there was a half-empty bottle of water on the floor by my bed. 2) there was no time on the micro wave. 3) the clock by the bed was one-hour slow, while friends in other rooms had micro waves and clocks that were correct. Either the maid did not care, did not have enough time to complete her work, or did not understand her duties to be done. I will stay again, but this is a blemish as far as I am concerned. Thx.
November 6, 2013
Rated 5.0 out of 5.0 by MGTD Room 404
It was a one night stay and we were unable to take
advantage of other facilities. But the staff was very
helpful, friendly, and quick.
The only less than excellent note was the
room layout. Not great having a bathroom door
next to a bed. But all else was great.
November 6, 2013
Rated 3.0 out of 5.0 by Joe833 Room was fine but bar/lounge was not.
We I go away, the bar/lounge is very important to me, as it gives me a chance to relax and unwind. We have been staying at this hotel for about the past fifteenth years. Two years ago we had bad experience due to the service in the bar/lounge.
I am never in a hurry but the wait times for drinks, food and the check were ridiculous. Two people were working in the bar that night., one bartender and one waiter. This was a Saturday night. After the trip I spoke with the bar manager and voiced my displeasure. He apologized and said if I came back next year to contact him and he would make up for the issues. I decided to try the hotel again. I contacted the manager ahead of time but he never responded to my emails.
I decided to try and stay here one more time last week Once again my experience in the bar was very disappointing. I will stay elsewhere next year.
November 6, 2013
Rated 5.0 out of 5.0 by Marx2199 Great amenities, very professional staff and excellent management team
The Gaithersburg, MD. Holiday Inn is excellent. Have stayed at this hotel on numerous occasions during business trips to the DC area. Each time I am greeted with very polite and professional staff members. The entire staff make you feel like you have been there forever and this is rare! Simply stated a great place to stay for business or pleasure! Just phenomenal!
I would like to recognize one individual that went out of her way to make me feel very comfortable and always greeted me with a smile, her name is Shirley Ballesteros. A very sweet but also very professional lady! A great representation of the Holiday Inn brand!
October 29, 2013
Rated 4.0 out of 5.0 by 3102 Convenient
Room was great. Staff were great. The food was good. The quickness of the food coming out of the kitchen was slow and it wasn't that busy.
October 26, 2013
Rated 5.0 out of 5.0 by drbebop Best Place to Stay in the Greater DC area
The Holiday Inn at Gaithersburg is my absolute favorite place to stay while visiting the Washington DC area. I am always warmly welcomed by its highly professional staff. The rooms are very comfortable, well decorated, and clean. The front desk personnel who assisted me were efficient, well trained, and extremely courteous. One of their shuttle drivers went way of her way to make sure I caught my ride to the airport by coming in a half hour early, on what turned out to be a full day for her. This is truly commendable.
One will not find a better hotel in the Washington area than the Holiday Inn at Gaithersburg. I highly recommend it.
October 24, 2013
Rated 5.0 out of 5.0 by sdphs Very clean, excellent staff
Attended hotel as part of a convention Banquet facilities and banquet food were excellent, hot and tasty. Entire hotel staff was attentive and willing to help. Room was clean and comfortable. Highly recommended for events or personal stay.
October 23, 2013
Rated 5.0 out of 5.0 by islandbelle Comfortable bed and cean room.
My husband and I would stay there again when we go to Florida.
October 19, 2013
Rated 2.0 out of 5.0 by JustMePlatinum UNHAPPY! Not the usual Holiday Inn quality
Stayed here on a recent vacation stay to the DC area. Used reward points and was treated like a 2nd class person because of it. Getting in and out of the driveways here is difficult. Front desk people aren't as friendly and personable as at many other Holiday properties. Some struggle with the use of the computer. No complimentary coffee in the lobby area, breakfast buffet is very pricey, even for the DC area. Booked a kitchenette suite which was just an oversized room with a wet sink area. Nothing like a kitchenette. It was large but the bed was so far away from the small 32" TV it was difficult to see and hear. Oh, the remote didn't work either. Room service line was busy for nealry an hour at 10pm at night. Gave up after that and ordered outside. Went back to DC a few weeks later and didn't even consider booking at this location again.
October 17, 2013
Rated 5.0 out of 5.0 by 19YearMember The Best!
Can't go wrong at this location. GREAT management/staff! They treat everyone with the utmost professionalism, and truly recognize loyal customers. I stay here whenever I'm near Gaithersburg. Thanks to the Gaithersburg Team!
October 14, 2013
Rated 5.0 out of 5.0 by Kmlcatlvr Awesome hotel
This was our second time staying at this hotel. Beds were extremely comfortable. The staff was nice and the whole place was clean. :)
I will continue to use this hotel, even though I am no longer going to use holiday inn based on my experience at the Grantville PA hotel.
October 14, 2013
Rated 5.0 out of 5.0 by Bob1953 Very Friendly Staff
Staff was very friendly from the reservation desk to the breakfast staff. Really a great atmosphere at the hotel bar and lounge. Staff was very attentive and had a great sense of humor. They made everyone feel welcome and food was very well prepared.
October 14, 2013
Rated 5.0 out of 5.0 by Marx2199 Simply the best...service, staff, food and environment!
The staff and management throughout the hotel are phenomenal. Quite honestly the best bang for you budget! The facilities are also excellent; work out room, pool, restaurant; just the best in the DC area. I would definitely stay here again! Just a great place to stay!
October 13, 2013
Rated 5.0 out of 5.0 by BCanepa Great Service
Staff received us with the warmth welcome from that point they will do everything they can to make your stay perfect. Thank you
October 11, 2013
Rated 5.0 out of 5.0 by sterling937 great room, excellant service throughout the hotel including restaurant
While on a vacation, we stayed overnight at this hotel and had a great experience. I've been and IHG member for 17 years and was very impressed with the friendly and professional manner of the staff. Would definitely recommend this hotel to others.
October 10, 2013
Rated 5.0 out of 5.0 by Bamaboda Excellent Accommodatioins
Have done business in DC area for years, but this was the first time in Gaithersburg. This hotel was a great surprise: very friendly staff, clean, updated rooms, very convenient. I will be back!
October 8, 2013
Rated 5.0 out of 5.0 by Lovinlife0617 Excellent
We really enjoyed our stay and our room was perfect! The staff was friendly and pleasant. Couldn't have asked for more. If I had to make any suggestion at all, it would be a small thing . I have stayed in some hotels that have a magnifying mirror that is fastened to the wall on an arm that extends. And that is helpful for applying make up. But it is not a criticism, but rather a suggestion.
October 4, 2013
Rated 4.0 out of 5.0 by Lee1234 Great service and friendly staff
You will be received with the warmest of welcomes from that point onwards the staff will do everything they can to make your stay perfect!
September 30, 2013
Rated 4.0 out of 5.0 by Elaine31 Quiet and relaxing
The hotel's lobby is beautiful. The existing renovations are a big improvement in its appearance. My only complaint was there was a foul odor emitting from the elevators each time we rode them. It smelled like sewage and I figured there might have been some plumbing issues at that time. Our room was fine. Comfortable beds, clean and quiet. One suggestion I would recommend would be to add additional electrical outlets that were more accessible to handicapped individuals.
September 26, 2013
Rated 5.0 out of 5.0 by mowerdoc you are the top of my list
cannot say enough about this property. everything is outstanding.
will shurley return
September 24, 2013
Rated 5.0 out of 5.0 by nancy1212 Great Staff
The hotel staff were extremely helpful. I had some unusual billing requirements. They were very accommodating and eager to assist. This made for a very pleasant business trip! The staff also provided shuttle service to the metro and my business location. They were always ready and on time.
September 24, 2013
Rated 5.0 out of 5.0 by TruDat GREAT Surprise
We were traveling to celebrate our daughter's graduation from Officer Basic. We chose this Holiday for it's proximity to the ceremony, which was in the same building, but were amazed to find the rooms were marvelous & the staff's attitude was even better!
We have friends who live nearby so the next time we're in the area, we will definitely stay here.
September 23, 2013
Rated 4.0 out of 5.0 by gino1094 fitness center
I did enjoy my with you. however. your elliptical fitness machines need repair or replaced. they are not the same standard as the rest of your hotel.
September 22, 2013
Rated 5.0 out of 5.0 by Fred1479 Great over all stay
I was traveling with my wife for business, and had to extend
my trip one night at this hotel. We were very pleaseed with the hotel, the staff and the dinner in the pub was delicious! The breakfast buffet was full of tasty choices and great service from the staff.
If I need to stay in the Gaitherburg area again, I would stay at the Holiday Inn! the stay was great!
September 22, 2013
Rated 5.0 out of 5.0 by xyxyxy Courteous front desk personnel, terrific pool and pool area, room clean and comfortable
Courteous front desk personnel, terrific pool and pool area, room clean and comfortable.
September 11, 2013
Rated 4.0 out of 5.0 by Flip371 Great Service
Great place to stay. The staff is friendly and very helpful. Love the staff in O'malleys. Housekeeping was very attentive. Clean, cheerful environment. Would recommend.
September 10, 2013
Rated 2.0 out of 5.0 by nova16 Need improvement
I reserved a room for an event, held in the Gaithersburg area. I was not able to get a room in the block of rooms for my group. I understand that happens, I was not upset about it. I was offered a room for a bit more money than my party was paying and, in my opinion, when a large group such as ours reserves a block of rooms and your hotel is fortunate enough to rent all of them and still have a demand for more, although there is no obligation on your end to do so, the fact that we brought so much business to you (and have in recent years for this recurring event) should have prompted your hotel to extend the group rate to any over-flowing guests, within reason; nobody expects a penthouse suite, per say, for the price of a single or whatever your least expensive room is. However, I was told the only room available was a king suite. I have stayed in a "suite" several times in the past and was not upset when I was told this. The only question I had at that time was concerning the existence of a Jacuzzi tub in my room as I have a back issue and the word "suite" usually indicates a Jacuzzi tub. I was told there was not a Jacuzzi. I went ahead and booked the room. The rate was nearly double what my party was paying. I was offered no discount whatsoever, regardless of the thousands of dollars my party and I were prepared to spend there over the next 24 hours. I asked for a veterans discount, a student discount, any other type of discount and finally, my AAA membership was accepted and I was, in fact, eligible for a discount. After it was applied, my rate was reduced by about $18 I was sure to ask the lady I spoke with if the cost she gave me covered everything. I believe the phrase I used over the phone with her was "the bottom line, out-the-door" to which she affirmed that it was the final number, including any tax. That, to me, is what "out-the-door" means. I gave her my debit card information to secure my reservation but assured the lady that I would be paying cash at the time of my checking out. She said that would be fine. I confirmed the price one last time and told her I needed to be sure I brought enough and that I was only planning to bring cash for fuel, food, and my room, as I don't really drink much and was not planning on going anywhere that evening. So, the money that I brought was all the money I had access to that night. I leave all my money in my savings and transfer as needed with my bank and am not able to do those things unless the bank is open and I was traveling with so many others that I didn't feel the need for extra "emergency" money. She affirmed once more the price and even used the phrase "You should be good". I arrived for check in that day and the man behind the counter told me the price I was expected to pay was now almost twice as much. I cannot begin to explain the feelings that I felt at that very moment, surrounded by my friends and even a couple colleagues as I asked him why it suddenly jumped. He said that price did not reflect the tax, nor did it reflect a "smoking deposit". I was told I would receive $50 back when I checked out, provided I didn't smoke in the room which I had no issue with. However, I simply did not have that much money which is precisely why I asked the woman I spoke with on the phone exactly how much the total would be for the room. I wasn't exactly lied to, but misled in such a manner as to cause me stress and humiliation. I am somewhat looked-up to among my peers and to have to borrow from them to pay for this deposit that completely came out of nowhere was very embarrassing. I was so humiliated that I checked in and hardly left my room for the duration of the evening. When I awoke in the morning, I began my morning routine as most people do. I turned the sink on and water went everywhere. Time was of the essence as they say so I went to a friends room after my shower to continue to ready myself for departure. Just prior to leaving, I went to retrieve my complimentary bottle of water which I placed in the freezer the night before and found the refrigerator had stopped working in the middle of the night. So, the left-over food from my dinner the evening before as well as the milk I had bought for my coffee had to be thrown away and my water was barely cooler than room temperature. I had a long trip and was freezing it so it would stay cold a bit longer than it otherwise would have. I have a medical condition which requires me to take small sips every 10-15 minutes or so. I will say that I did partake of the breakfast buffet and was very impressed. The food was of good quality and had something for just about everyone. I brought my issues with the room to the attention of management upon check out who knocked a couple more dollars off of the bill. All toll, I believe I saved about $10 or so, maybe $20. I still paid more than my group did. The room was adequate, not considering the fridge and sink issues. The bed was very comfortable and I did like the chair desk. Also, I was told there was a kitchenette. A refrigerator and microwave is not exactly what I was expecting. Honestly, I was expecting a small sink area with a microwave, a refrigerator, a coffee maker in the same area as the rest of these things #not in the bathroom#, and maybe a toaster oven. Anyway, I was, overall, disappointed with the way it all panned out. The staff were all nice, I just feel that, for what the rate was, coupled with food and beverage costs, I came out a bit light in the end. I had higher expectations for the Holiday Inn. I actually have a real nice Holiday Inn close to my home in which I have stayed at many times and sometimes just go there to get away and I am used to a certain level of service and quality that I just didn't experience in Gaithersburg.
September 7, 2013
Rated 5.0 out of 5.0 by LDC2013 excellant staff
Some of the nicest most helpful staff I have ever encountered.
September 7, 2013
Rated 5.0 out of 5.0 by buddhawoman We feel like home
Everytime we come to this great hotel they know us by our first names and they are warm and helpfully too..
But the little gift bags are the same old thing all the time the apple, water and chips of some kind.. We need a small change on this one
I would like to have lunch in the use of breakfast room durning the weekends when we are here it would help
September 5, 2013