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Rated 4.3 out of 5 by 207 reviewers.
Rated 5.0 out of 5.0 by Came to visit D.C. This was our first time in the D.C. area. We picked this hotel online and wasn't disappointed. Rooms were very clean, nice large warm pool, large hot tub (a little too hot for me# with lifeguard/pool attendant at all times. Nice breakfast buffet with scrambled eggs, bacon, pancakes, sausage, biscuits & gravy, grits, cereal, muffins, fruits and fresh made waffles. A bit pricey at $13.50 but the kids were free so we were happy. It was cheaper than the IHOP down the street by the time you pay for the kids. Lounge/restaurant had good food & appetizers and was moderately priced. Staff was very helpful about finding the Metro and they had free shuttle service. Wifi worked with no problems, and a pretty well equipped weight/work out room #flat screen tvs with HBO, very nice treadmills & steppers, free weights and a universal workout machine) If we come back to D.C. we will probably stay here again. April 20, 2014
Rated 4.0 out of 5.0 by Comfortable bed and good food Even though there were a few initial problems, I thought the room was nicely remodeled ! The bed was comfortable! The bathroom needs to be cleaner, especially the floor! The staff were quite helpful! April 16, 2014
Rated 5.0 out of 5.0 by Excellent Service I just stayed last week at this Holiday Inn property while on a business trip. Fantastic stay from the check in, room service, customer service, presidential suite was awesome! My overall experience was superb and could not have had a better place to stay while in Gaithersburg MD! Thank you for the excellent service while I was away on business. April 13, 2014
Rated 5.0 out of 5.0 by Superior Service Customer service was EXCELLENT! I planned a party in 7 days and everyone did all they could to help make the experience wonderful and it was wonderful! My guest loved the food and the service. The staff helped to make my birthday celebration very special! April 9, 2014
Rated 5.0 out of 5.0 by Fantastic stay and staff Staff were extremely helpful. I couldn't ask for more. April 8, 2014
Rated 4.0 out of 5.0 by Business Trip I stayed here for a business trip. For the most part, everything was average/good. One thing that was impressive was the customer service. The folks at the front desk were extremely nice and addressed any of my concerns promptly. Specifically, a young lady named Trudy went out of her way to accomadate an annoying request of mine with no complaints. April 2, 2014
Rated 5.0 out of 5.0 by hotel excellent full service facility nice rooms and features friendly staff March 23, 2014
Rated 5.0 out of 5.0 by Great Service by Friendly Staff Have stayed at your hotel occasionally during the past few years and most recently have stayed several times within a three month period because of frequent travel between North Carolina and New York...Am thoroughly impressed with the friendliness of staff and their willingness to ensure that my stay at the hotel is always a pleasant experience...I look forward to coming through Maryland and staying in Gaithersburg, and have told several of my friends about my experience with the Gaithersburg Holiday Inn...Several have taken my recommendations and have returned and confirmed similar experiences that I have had...I wholeheartedly recommend staying at this hotel and will continue to recommend it to my friends and business associates... February 27, 2014
Rated 5.0 out of 5.0 by My rest stop is always the best here !!! I always want to layover here because I am treated the best here and with great professional care !!! The rooms are always well kept and the food that evening and breakfast the next day cannot get any better. My evening is always better when I stay at Holiday Inn !!! Thank you for all your hard work !! S. G. Shipley February 23, 2014
Rated 5.0 out of 5.0 by Perfect for a business trip Ideally situated for my business trips and a very professional staff February 23, 2014
Rated 5.0 out of 5.0 by Comfort of hotel and courtesy of staff Our stay at The Holiday Inn Gaithersburg was a very comfortable and friendly experience. The staff were very helpful and professional. I would especially like to thank Nana for his attention and concern. The rates were reasonable and we would not hesitate to return. Carol Hayward February 19, 2014
Rated 5.0 out of 5.0 by Wonderful The staff at this hotel, both at the front desk and those who worked elsewhere (pool, room service staff) were wonderful and very friendly. The room was very clean and in great condition. We went for a swim in the pool and went in the hot tub during our stay which were great. The pool water was the perfect temperature and it all seemed very clean. The lifeguard on duty was very friendly upon asking us to leave when it was time to close the pool. The pub on the lower level of the hotel was very nice. The food was great and so was the service. Definitely recommend it! February 16, 2014
Rated 5.0 out of 5.0 by ENJOYABLE STAY I enjoyed my stay at the Holiday Inn. I will certainly stay at this hotel again, should the need arise. January 27, 2014
Rated 5.0 out of 5.0 by ANOTHER GREAT STAY! As a 20 year member of Priority Club, and having stayed at IHG properties all over the country, I could be considered to be an experienced judge of performance. There are reasons why I keep coming back to this Holiday Inn in Gaithersburg. The management and staff ALWAYS make me feel at home. They are courteous, professional, friendly and consistent, and because of this, I stay here whenever I'm in the area for business. Kudos again team! Thank you! January 26, 2014
Rated 5.0 out of 5.0 by What a Wonderful Stay! I was here visiting a family member and I will choose this hotel each time I'm in the area!! The front desk staff is so considerate and treat you like family. I also enjoyed the breakfast buffet I receieved because I am a member. January 25, 2014
Rated 5.0 out of 5.0 by A++++ Customer Service You would be hard pressed to find another brand, let alone another location, that matches the level of care and dedication this group does. From the second you walk in the door the staff is exceptional. I would like to add that the special care and attention to detail the front counter staff offers is second to none. They make you feel special in a world who has all but forgotten what it is like to travel for a living. Keep up the great job!!! I look forward to visiting again in the very near future. January 7, 2014
Rated 5.0 out of 5.0 by Warm pool ,good food Five day stay ,visiting grandchildren. The indoor pool was very important to us. The grandchildren loved the pool as it was very warm. The lifeguard was very friendly and attentive. Nice locker room and showers next to the pool. Breakfast was very nice , not your normal hotel breakfast. Rooms were very clean and the staff was friendly. Great place to stay we will be back! January 3, 2014
Rated 5.0 out of 5.0 by Planning to stay here again! On a scale of 1-10, I would give this Inn a 10. I made my reservations on line - easily completed the transaction, and received a confirmation in a short time. The Inn is an easy on-off from the expressway. The continental breakfast was abundant enough to satisfy any tastes. The room was spacious and clean, with every item provided that one might have forgotten. Definitely a "come back" destination. January 2, 2014
Rated 4.0 out of 5.0 by Two hotels A few months ago I stayed in another wing of this hotel that had been recently and nicely remodeled. I was a little disappointed when I entered this room and found old furnishings. Stay was ok but these rooms could use same update. Breakfast buffet is very good and a pretty good value when added to room charge. December 29, 2013
Rated 1.0 out of 5.0 by Horrible My family and I had a really bad experience. We did not enjoy our Christmas vacation due to the two horrible nights we experienced. The heater was way to noisy and the cleanliness was unacceptable. The staff was not knowledgeable and would not recommend this hotel December 29, 2013
Rated 5.0 out of 5.0 by Great Staff i stayed at Holiday inn for 1 night, the Front Desk people were really nice and courteous. December 29, 2013
Rated 5.0 out of 5.0 by The bed and pillows were better than in my home & Great service. The desk clerk was extremaly helpful and nice. He provided all information I needed, and show me which elevator to use. The breafast was great, much better than in many other hotels I stayed before. December 26, 2013
Rated 3.0 out of 5.0 by Staff that smile I stayed for two months and really got to know this property and staff. The staff always greats you with a smile, and generally care about your satisfaction with their service. The staff in both restaurants are great and the food is good. December 23, 2013
Rated 4.0 out of 5.0 by Staff very Attentive Our stay was quite comfortable, the room could have been a bit larger. Bathroom was not as roomy as you would like, but clean. Cleanliness in a large hotel is key in my book. Breakfast buffet was a bit pricey, a complimentary breakfast was offered once. December 22, 2013
Rated 5.0 out of 5.0 by Very comfortable room and great service I stay at Holiday Inns a lot because of my IHG Club membership, and this is the best one I have encountered thus far. From the moment I walked up to the Registration Desk, Jagpreet made me feel very welcome and treated me with great courtesy and helpfulness. She made me feel at home. I have very close friends who recently moved to Gaithersburg (reason for my stay), and I am looking forward to repeat visits to this hotel. December 19, 2013
Rated 5.0 out of 5.0 by Wonderful experience! My latest business trip had me checking in and out of the hotel every other day. I had to change my reservations so many times and the front desk staff never skipped a beat plus could not have been more accomadating! They made me feel as though my time and comfort was priory one! The entire front desk staff was and is exceptional! I thank you all for making my experience there very unique! Definitely five star treatment! December 16, 2013
Rated 5.0 out of 5.0 by Phenomenal hotel The staff and amenities at this hotel are very good! I was totally stressed out from extensive travel around the world and I have to say the entire team at this hotel made life so easy for me. Willing to go beyond the normal duties of their jobs. They helped me with my luggage, checkin at the front desk was a pleasure and the amenities allowed me to relax and regenerate for my meetings in DC (White House). This hotel prides itself on its professionalism and I have to say the Front Desk Manager named Isidro went out of way to make me feel very much welcome and like a member of their Holiday Inn Family. I have to say this is a fine hotel and I plan on visiting here every time I have business in the DC area! December 11, 2013
Rated 5.0 out of 5.0 by Wonderful! The staff is amazingly welcoming and professional. I would definitely recommend this hotel. I look forward to my next stay at this hotel! Thank you! December 9, 2013
Rated 5.0 out of 5.0 by Outstanding customer service Great experience. Staff members were kind and considerate. The breakfast staff went out of their way to cater to our every need. Highly recommend. December 8, 2013
Rated 5.0 out of 5.0 by Great Stay Our family made a stop in the DC area around Thanksgiving and was very pleased with our stay at the Gaithersburg Holiday Inn. I was recognized for my Rewards Club status and even received some extra amenities including a room upgrade. The kids had a good time at the pool and enjoyed a nice breakfast. The room was clean and comfortable. Thanks for the nice stay. December 3, 2013
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