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Rated 4.4 out of 5 by 247 reviewers.
Rated 3.0 out of 5.0 by Not too Bad The overall experience was okay. I would have to say that I wasn't pleased with the staff member who came up to give us towels and who mentioned that the 'cleaning staff' was only a few doors down and we could have gotten towels from her, but we didn't know she was down the hall a few doors down. We weren't pleased with that comment. It would have been nice to know if the 'continental breakfast' was free or not. Every hotel we have been to, it has been free - therefore we were expecting a free breakfast. I don't think the hotel is in bad shape where it couldn't spare some 'free' breakfast. We have been in hotels cheaper a night than this place and they offer us an actual "free" breakfast. Those other places also had friendlier staff and were way more comfortable to sleep in than this hotel. May 22, 2014
Rated 4.0 out of 5.0 by Friendly and Professional Hotel Staff My wife and I recently spent an evening in this hotel. The hotel itself is quite typical of a Holiday Inn. The facilities were clean, well maintained and our room was comfortable and recently renovated. The area was safe and offered lots of things to do within minutes by foot or car. The front desk staff, however, was especially friendly and polite. As an airline pilot of 29 years, I've spent countless evenings in hotels around the world and know well, that this kind of service professionalism is only found at the finest of hotels. I was pleasantly surprised. The two noteworthy guest representatives that really stood out were Adnan and Jagpreet. I would recommend this hotel. May 22, 2014
Rated 5.0 out of 5.0 by WONDERFUL STAY Excellent service and comfortable bed. Would definitely recommend to family and friends. Thanks!!!! May 19, 2014
Rated 4.0 out of 5.0 by Great front desk service, very comfortable bed! We spent just one night at your hotel. I was most impressed with the staff upon arrival. Jagpreet was most welcoming and helpful. Our experience in the bar was also very good. Only the breakfast experience was lacking. Our waitress was quite slow, despite a less than half-full dining room. She also made a significant math error, short-changing me on our check. She did correct her error when told about it. May 12, 2014
Rated 5.0 out of 5.0 by Awesome! Nice hotel! Worth visiting. Close to major highways May 10, 2014
Rated 5.0 out of 5.0 by Staff is wonderful! Staff at every encounter was friendly and efficient. The rooms are spacious. May 9, 2014
Rated 4.0 out of 5.0 by Mostly great Overall I am thankful for the 95% of the staff that are obviously customer service experts, especially Nana- who on several occasions would shuttle me to various destinations (within a 5 miles radius). The rooms are good- not great- because of the phantom inexplicable lady bugs I was getting. Quite mysterious really how they would seemingly appear out of nowhere. Otherwise, very comfortable with generous amenities. I'm sure its just me but I always appreciate a front desk that picks up within 2 to 3 rings 100% of the time. The front desk was perfect in this regard. I appreciated the free shuttle services within a 5 miles radius, although coordination is required. And taking people somewhere from the hotel to somewhere is far more reliable that getting picked up. On a few occasions, I just gave up and walked back to the hotel. The mall across the street is golden (!) for its amazing food court. The food in the hotel however is just really lacking in promptness, variety, and availability for the cost. Its just not worth it. I had a $14+ hamburger one time and I never did it again. It took 30+ minutes, may be even 40 minutes just for a hamburger. Friends- its just a hamburger. I just don't understand the wait. There is a small shop inside the hotel that exploits people when they are snowed in- when you have no other option- prepare to pay $5 for a small "thing" of tooth paste. Good luck on getting a good deal on cough medicine also. Overall- I would stay here again. The sleep is great (great sheets and comfortable bed) and the staff (Nana!) is 95% wonderful. May 7, 2014
Rated 1.0 out of 5.0 by Not great services ask for coffee in room 3 people in room brought me up 2 for morning. maid cleaned room took coffee away. Last year no problems. May 7, 2014
Rated 4.0 out of 5.0 by Great price, clean rooms, but no hot tub For the price, we had a nice clean room with breakfast included. Our kids loved the indoor pool, but we were disappointed that the hot tub was not working and wouldn't be fixed until Monday. We were there on a Friday for the weekend. In addition, I didn't look at the reservation close enough and it had us in a 2 double bed room which was small for my husband and I to share! May 7, 2014
Rated 5.0 out of 5.0 by visiting NIST Just down the street from NIST, this is the place to stay when attending a conference in Gaithersburg. The room had a very cool moveable work desk and open space that made my 'office away from the office' very comfortable and productive. The restaurant/pub was a pleasant alternative to trying to find a local option for dinner. Staff was extremely friendly in this full service hotel offering – including a souvenir shop. April 28, 2014
Rated 5.0 out of 5.0 by Came to visit D.C. This was our first time in the D.C. area. We picked this hotel online and wasn't disappointed. Rooms were very clean, nice large warm pool, large hot tub (a little too hot for me# with lifeguard/pool attendant at all times. Nice breakfast buffet with scrambled eggs, bacon, pancakes, sausage, biscuits & gravy, grits, cereal, muffins, fruits and fresh made waffles. A bit pricey at $13.50 but the kids were free so we were happy. It was cheaper than the IHOP down the street by the time you pay for the kids. Lounge/restaurant had good food & appetizers and was moderately priced. Staff was very helpful about finding the Metro and they had free shuttle service. Wifi worked with no problems, and a pretty well equipped weight/work out room #flat screen tvs with HBO, very nice treadmills & steppers, free weights and a universal workout machine) If we come back to D.C. we will probably stay here again. April 20, 2014
Rated 4.0 out of 5.0 by Comfortable bed and good food Even though there were a few initial problems, I thought the room was nicely remodeled ! The bed was comfortable! The bathroom needs to be cleaner, especially the floor! The staff were quite helpful! April 16, 2014
Rated 5.0 out of 5.0 by Excellent Service I just stayed last week at this Holiday Inn property while on a business trip. Fantastic stay from the check in, room service, customer service, presidential suite was awesome! My overall experience was superb and could not have had a better place to stay while in Gaithersburg MD! Thank you for the excellent service while I was away on business. April 13, 2014
Rated 5.0 out of 5.0 by Superior Service Customer service was EXCELLENT! I planned a party in 7 days and everyone did all they could to help make the experience wonderful and it was wonderful! My guest loved the food and the service. The staff helped to make my birthday celebration very special! April 9, 2014
Rated 5.0 out of 5.0 by Fantastic stay and staff Staff were extremely helpful. I couldn't ask for more. April 8, 2014
Rated 4.0 out of 5.0 by Business Trip I stayed here for a business trip. For the most part, everything was average/good. One thing that was impressive was the customer service. The folks at the front desk were extremely nice and addressed any of my concerns promptly. Specifically, a young lady named Trudy went out of her way to accomadate an annoying request of mine with no complaints. April 2, 2014
Rated 5.0 out of 5.0 by hotel excellent full service facility nice rooms and features friendly staff March 23, 2014
Rated 5.0 out of 5.0 by Great Service by Friendly Staff Have stayed at your hotel occasionally during the past few years and most recently have stayed several times within a three month period because of frequent travel between North Carolina and New York...Am thoroughly impressed with the friendliness of staff and their willingness to ensure that my stay at the hotel is always a pleasant experience...I look forward to coming through Maryland and staying in Gaithersburg, and have told several of my friends about my experience with the Gaithersburg Holiday Inn...Several have taken my recommendations and have returned and confirmed similar experiences that I have had...I wholeheartedly recommend staying at this hotel and will continue to recommend it to my friends and business associates... February 27, 2014
Rated 5.0 out of 5.0 by My rest stop is always the best here !!! I always want to layover here because I am treated the best here and with great professional care !!! The rooms are always well kept and the food that evening and breakfast the next day cannot get any better. My evening is always better when I stay at Holiday Inn !!! Thank you for all your hard work !! S. G. Shipley February 23, 2014
Rated 5.0 out of 5.0 by Perfect for a business trip Ideally situated for my business trips and a very professional staff February 23, 2014
Rated 5.0 out of 5.0 by Comfort of hotel and courtesy of staff Our stay at The Holiday Inn Gaithersburg was a very comfortable and friendly experience. The staff were very helpful and professional. I would especially like to thank Nana for his attention and concern. The rates were reasonable and we would not hesitate to return. Carol Hayward February 19, 2014
Rated 5.0 out of 5.0 by Wonderful The staff at this hotel, both at the front desk and those who worked elsewhere (pool, room service staff) were wonderful and very friendly. The room was very clean and in great condition. We went for a swim in the pool and went in the hot tub during our stay which were great. The pool water was the perfect temperature and it all seemed very clean. The lifeguard on duty was very friendly upon asking us to leave when it was time to close the pool. The pub on the lower level of the hotel was very nice. The food was great and so was the service. Definitely recommend it! February 16, 2014
Rated 5.0 out of 5.0 by ENJOYABLE STAY I enjoyed my stay at the Holiday Inn. I will certainly stay at this hotel again, should the need arise. January 27, 2014
Rated 5.0 out of 5.0 by ANOTHER GREAT STAY! As a 20 year member of Priority Club, and having stayed at IHG properties all over the country, I could be considered to be an experienced judge of performance. There are reasons why I keep coming back to this Holiday Inn in Gaithersburg. The management and staff ALWAYS make me feel at home. They are courteous, professional, friendly and consistent, and because of this, I stay here whenever I'm in the area for business. Kudos again team! Thank you! January 26, 2014
Rated 5.0 out of 5.0 by What a Wonderful Stay! I was here visiting a family member and I will choose this hotel each time I'm in the area!! The front desk staff is so considerate and treat you like family. I also enjoyed the breakfast buffet I receieved because I am a member. January 25, 2014
Rated 5.0 out of 5.0 by A++++ Customer Service You would be hard pressed to find another brand, let alone another location, that matches the level of care and dedication this group does. From the second you walk in the door the staff is exceptional. I would like to add that the special care and attention to detail the front counter staff offers is second to none. They make you feel special in a world who has all but forgotten what it is like to travel for a living. Keep up the great job!!! I look forward to visiting again in the very near future. January 7, 2014
Rated 5.0 out of 5.0 by Warm pool ,good food Five day stay ,visiting grandchildren. The indoor pool was very important to us. The grandchildren loved the pool as it was very warm. The lifeguard was very friendly and attentive. Nice locker room and showers next to the pool. Breakfast was very nice , not your normal hotel breakfast. Rooms were very clean and the staff was friendly. Great place to stay we will be back! January 3, 2014
Rated 5.0 out of 5.0 by Planning to stay here again! On a scale of 1-10, I would give this Inn a 10. I made my reservations on line - easily completed the transaction, and received a confirmation in a short time. The Inn is an easy on-off from the expressway. The continental breakfast was abundant enough to satisfy any tastes. The room was spacious and clean, with every item provided that one might have forgotten. Definitely a "come back" destination. January 2, 2014
Rated 4.0 out of 5.0 by Two hotels A few months ago I stayed in another wing of this hotel that had been recently and nicely remodeled. I was a little disappointed when I entered this room and found old furnishings. Stay was ok but these rooms could use same update. Breakfast buffet is very good and a pretty good value when added to room charge. December 29, 2013
Rated 1.0 out of 5.0 by Horrible My family and I had a really bad experience. We did not enjoy our Christmas vacation due to the two horrible nights we experienced. The heater was way to noisy and the cleanliness was unacceptable. The staff was not knowledgeable and would not recommend this hotel December 29, 2013
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