Rated 3.8 out of 5 by 153
Rated 3.0 out of 5.0 by EmmaO Had a room by the pool. Very noisy.
We could hear everything in the hallway and at the pool. Was woken up at 2:30AM to noise from people breaking into the pool to swim. Price did not include breakfast. Have stayed at other places that are nicer, included breakfast, and paid less. Will not return.
October 9, 2013
Rated 5.0 out of 5.0 by KKaye Excellent Service and Staff Attitudes
Speaking as the hostess for a women's conference held at this facility, I have to admit that it was one of the better experiences I have had. From beginning to end, Management and staff were very accommodating to our needs, and we enjoyed great hospitality and service from staff at all levels in all positions. Rooms were fantastic...clean, comfortable, and affordable. I was extremely impressed to say the least!
October 9, 2013
Rated 4.0 out of 5.0 by Icetea Okay place to stay
The rooms were clean and comfortable but.....there was a stale smell and if you got close to the draperies or the wall you could smell smoke. If that detail were taken care of I would give the hotel a much higher rating.
The lobby was clean and inviting, the staff were welcoming and helpful.
Other people in our group had rooms that were much more up to date and fresher smelling.
October 3, 2013
Rated 4.0 out of 5.0 by Jay1234567890 Do not get a pool view room
The room was nice and clean.
If you get a pool view room there will be a lot of noise and echoing from anyone in the pool as if you have your window/door open. The pool is open until 10pm and people were in the pool at 8am. So if you like to go to bed early or sleep in do not stay in a pool side room.
The free breakfast was okay.
September 24, 2013
Rated 3.0 out of 5.0 by BULLDOG4 BEDS TOO SMALL
REQUESTED A KING BUT WAS PUT IN TO A DOUBLE BED ROOM. GOOD FOOD AND SERVICE AT THE BAR,COULD DO MORE ON PROMOTING LOCAL BEERS LIKE HEAVYSEAS FROM BALTOMORE.OTHER HOLIDAY INN ,JESSUP MD HAS A BETTER SELECTION.
September 23, 2013
Rated 3.0 out of 5.0 by Neighbor53 Great staff! Room and facility needs to be buffed up
I spent three days in room next to an exit F, despite my initial concerns it was quiet.
The room needs a coat of paint... lots of dings and scuffs on the walls, and some of the furniture should either replaced or refinished due to dings and such. (I did advise the front desk as such and was told that they would get it "freshened up".) Some mildew stains on the soap dish and the ceiling panels need to be replaced.
Staff were very courteous and pleasant, both front desk and house keeping.
Dining rom is pretty much the same as it was on my last visit a couple of years ago. Server brought coffee and OJ but then were not heard from again. Buffet line was out of fresh fruit. Plenty of bacon and sausage. They did get points a the scrambled eggs looked and tasted like the real thing, not the "eggs in a carton" stuff that you typically get on a buffet.
Overall, reasonable value with friendly staff, but the place needs a bit of spit polish to bring it up to the HI standard.
September 23, 2013
Rated 4.0 out of 5.0 by Macaroni Staff ere very friendly and helpful
Enjoyed my stay. Staff were great,room clean, however window of room opened to golf and pool. I prefer a room where I can get sunshine when I open curtains.
September 11, 2013
Rated 5.0 out of 5.0 by flaarnsturgen Clean and efficient, but sooo relaxing....
The Conference Center at FSK Mall is a superb place to stay whether you're in Frederick on business, stopping for the night, or just kicking back for a long weekend. The staff is a perfect combination of efficiency and friendliness, always happy to help guests work through any special needs that might arise. Holidome facilities -- pool, hot tub, exercise room, and miniature golf -- are clean, spacious, and spotlessly maintained. Rooms are clean, bright, and comfortable, and felt safe and secure even on the ground floor. All accessible rooms are on the ground floor, since there is no elevator service to the upper levels.
Food preparation (at least the breakfast buffet; we weren't able to sample the dinner menu) is good enough to satisfy business travelers, but is also very kid-friendly. Food is served at the proper temperature and is uniformly delicious, and the range of choices is extensive. Table service is prompt and efficient without being excessively attentive.
I'm partial to Holidomes, and will go out of my way to stay in one. The Conference Center at FSK Mall is one of my favorites, and makes me search for excuses to stay in town as often as I can.
September 11, 2013
Rated 4.0 out of 5.0 by Seeney Comfortable hotel
Clean rooms and great service. We needed more towels which they brought quickly. They waited until we were away to clean the room instead of rushing us early in the morning. They worked around us, instead of making us work around their schedule.
September 8, 2013
Rated 4.0 out of 5.0 by PSUPatti Great Service and clean room
Stayed at the Holiday Inn to attend my nieces wedding. The staff was very helpful and welcoming. The staff at the front desk are cheerful and helpful. The waitress that had our table for breakfast was extremely nice and went out of her way to seat us together and made sure out needs were met. Because we had a large party she also pointed out that gratuity was already added into our bill so we would see it. Overall good experience
September 5, 2013
Rated 1.0 out of 5.0 by Holly18 Do not recommend!!!
We stayed in your hotel for a family wedding. We made the reservations over 2 months in advance requesting 3 rooms with king or at least queen beds. We knew we'd have to pay extra and were given reservations with the larger beds. We also requested that our rooms be close together which we assumed would not be a problem as we wanted 3 rooms and were associated with a wedding/group code.
When we arrived we were given 3 rooms with two double beds, on two separate floors and not even close together. We were told the hotel was full and there were two other functions going on which I assumed meant they hoped we'd just take what we were given. One of our rooms was on the first floor with a fridge and microwave. The other two rooms were on the second floor at opposite ends of the hall without a fridge or microwave. Second floor and NO ELEVATOR. Seriously? This isn't a motel with outside entrances. This is supposed to be a HOLIDAY INN. That was VERY inconvenient. Our room smelled bad, musty and very strongly of chlorine. It was hot in our room, we ended up having to set the temperature down to 52/high fan to get any cool air. The hallway smelled of cigarette smoke as well, and then we realized the smoking rooms were across the hall from us! ACROSS THE HALL. The shower curtain in our bathroom had been installed incorrectly as the curtain would not stay shut, it kept sliding down the pole to the middle. We were staying for two nights and given a voucher for ONE breakfast only. We weren't impressed with the breakfast buffet, the coffee was old,and the food wasn't very good. The breakfast prices were expensive as well. I will say the lobby is very nice looking.
September 3, 2013
Rated 5.0 out of 5.0 by brundeus A Warm and Welcoming Place to stay
The staff was excellent and very accommodating. The rooms are very comfortable and spacious. The restaurant staff is very good and service is above average. My only comment would be that the food options are limited. I had tried most items on the menu and sadly I have to say that there nothing special to point out
August 28, 2013
Rated 4.0 out of 5.0 by mary70 Staff
When we arrived at the hotel I was not aware that there was not an elevator. We were being assigned to a room on the second floor. The staff person who signed us in noticed I was limping and made the suggestion that we have a room on the first floor. She gave us a handicapped bedroom which was perfect. I know I would not have been able to walk up and down stairs. She was aware of my needs even before I was. Thank you.
August 28, 2013
Rated 5.0 out of 5.0 by Twostep02 twostep
We love this Holiday Inn , we come up a lot from Virginia ,just to go to the hotel and relax and enjoy the pool, hot tub, loung and have a great breakfast , Susan is a great manager . and takes care of all your need . Thanks you Susan
August 27, 2013
Rated 1.0 out of 5.0 by Phillygirl Never again
No elevator. Dirty floor. No free breakfast. The suite was terrible. It was basically a regular room with a couch and mini fridge. Never again. Do not recommend this hotel
August 23, 2013
Rated 4.0 out of 5.0 by lizzylou Great overall experience and the two yorkies loved it!
We were here for a wedding in Frederick and the facility was one of the best we have stayed at. Our two yorkies felt right at home and did not make a bother. The indoor pool was a perfect setting for the surrounding rooms and the noise was minimal. The complimentary breakfast was as good as any of the competing breakfast spots. The staff was pleasant and very helpful. I'll be back!
August 21, 2013
Rated 5.0 out of 5.0 by LS12345 Larry Shankle
We have been coming to Holiday Inn in Frederick for the past eight years and we have always had a positive experience.
August 19, 2013
Rated 4.0 out of 5.0 by Traveller05 A very good Holiday Inn
This place is a very friendly Holiday Inn. Not luxurious, but clean, efficient and very friendly.
August 14, 2013
Rated 2.0 out of 5.0 by danostuff2 Old hotel ready for an upgrade
While this is the only Holiday Inn option now in Frederick, MD, this brand will no longer be my first choice. The rooms are old and smell bad. The lobby is very nice, but rooms need alot of attention. The food at the bar was very good, but lacked happy hour specials etc. There are many quality newer hotels in the area, Holiday Inn needs to fix this.
August 14, 2013
Rated 5.0 out of 5.0 by Mindy007 Very nice Motel,Great beds& rooms& service.
Wonderful place to stay.Would recommend this motel to everyone.Very friendly staff.
August 13, 2013
Rated 4.0 out of 5.0 by Traveller05 Good Holiday Inn
As expected, friendly and helpful Staff. Easy in and out
August 12, 2013
Rated 4.0 out of 5.0 by JC24 First time staying in Frederick, MD.
Although I can't rate this experience based on other hotels in Frederick, MD. I am rating it based on my experience traveling extensively up and down the east coast. My overall experience was good. Although the price was a little more than some of the competition in Frederick, I felt compelled to stay here because my experience with Holiday Inn has never let me down.
August 3, 2013
Rated 1.0 out of 5.0 by brillo69 Uncomfortable room for a funeral
I felt the hotel was not worth the cost. The shower curtain was close to falling off, The water pressure in the commode was so low that when I used it, it did not flush properly.
I had booked the room for 2 days, but after one day my key card was closed so I could not get into the room that evening. Considering I had attended a funeral that day, I was upset by the hassle. Unfortunately, the very next morning when I was getting ready to leave, I had the same experience.
This is what I call a bad experience.
July 29, 2013
Rated 3.0 out of 5.0 by Marge47 Disappointing Stay
We were there attending a conference but added a few extra days to allow us to visit relatives in the area. We had booked a king room and this is the first time that we arrived at a Holiday Inn to discover none were available. As we were staying 6 nights and there had been a leakage problem on the second floor, we were told that we could not be accommodated because we were staying so many nights. Suppose I'll have to book only short stays at Holiday Inns in the future.
The maid service was poor. I had to chase down the staff to get things like tissues,, toilet paper (which kept falling out of its ill fitting holder), clean cups and ice bucket liners. One day there were lots of towels and the next only a few. And please CHANGE those shower curtain liners. They should be laundered in bleach once a week as they seemed to mildew despite our efforts to leave them open to dry after use.
Whoever decided to lower the thermostat in the already chilly banquet room should be fired. The distraction of seeking items to keep warm during the banquet address detracted from it.
One very positive note: the restaurant staff at breakfast was
wonderful: friendly, accommodating, and very aware of our needs. That took some of the edge off of the otherwise disappointing accommodations.
July 27, 2013
Rated 5.0 out of 5.0 by rudy926 Outstanding!
The staff were wonderful and our room was great! My husband and I were able to relax after a long day. We highly recommend this hotel!
July 26, 2013
Rated 2.0 out of 5.0 by chad1978 Not a good night
We have stayed at this hotel for a couple years now. Usually it is a great place and the kids love it. This time, the ping pong table was not there and because of a storm, the pool was closed from 7pm until after 10pm. So that left us with two small kids who were expecting to swim, to play put put golf for 4 hours. Not exactly what we had in mind.
July 26, 2013
Rated 5.0 out of 5.0 by SouthernbyGrace Southern by Grace
Melanie gave us great service.. Remained calm under great pressure from many guests checking in the same time. She also went beyond the call finding us the correct non smoking Room on the requested floor. Two in our group had a hard time going up steeps. I was told I had a non smoking and when I got in it was smoking.
July 25, 2013
Rated 1.0 out of 5.0 by ClarkDaddy Room was hot
The air condition in the room did not work well and the shower did not drain properly. This was one of the worst Holiday Inn's that I have ever stayed at.
July 24, 2013
Rated 1.0 out of 5.0 by shelby06F No elevator and hotel halls were not a/c
Extremely disappointed in this hotel for the price. Have stayed at several Holiday Inns & this one was by far the worst. Actually stayed in a Holiday Inn Express on the way home in Savannah & that hotel was great & only cost a few more dollars & breakfast was included.This hotel had no elevator & the hotel halls were not air conditioned. The second floor was still being refurbished. The room was average & during the night the room would get hot which leads me to believe that the a/c is controlled by hotel at night. Would not recommend this hotel.
July 12, 2013
Rated 1.0 out of 5.0 by JoeD613 Bad experience all around
Horrible experience from trying to make reservations (rooms were put in wrong names, some people were booked at wrong property, etc) for a wedding party and guests to the overall appearance and condition of the property. This was the worst Holiday Inn I've stayed at in a long, long time. I am a long-standing priority club member and have stayed in many properties. Very disappointed.
July 9, 2013