Rated 1.0 out of 5.0
by Monica21 Not clean.
When we got into our room, my husband went to put his stuff in the nightstand and there was a huge ball of hair in the drawer. We went to the front desk and they changed our room and apologized for it. The view was the only good thing about this hotel.
May 20, 2013
Rated 2.0 out of 5.0 by MM0511 Noise, more Noise and Lights
I brought the family down to Galveston Island for a weekend while I attended a training course during the day at a local military base.
We paid extra for a room on the top floor, affording us a preferred view of the Gulf, which it did provide. However, the angle of the hotel does not allow you to see the sun rise in the morning. Quite a disappointment and the view is NOT work the extra $$$s.
We were told when we checked in that a band would be playing at the Tiki Bar until 10:30pm and it might be a “little” loud. This little gem was not at all mentioned on their webpage when I was making the reservation. Still, 10:30pm was not unreasonable were fine with that, especially since we had to paid for our entire stay in advance. What were not told was that the music from the bar would be blasting until 2am. On top of that, there was only a paper-thin shade (made of paper) covering the window which allowed the pool, bar and street lights to shine brightly directly into the room. In addition to that, poor insulation of the door to the adjoining room allowed the shouts, screams and profane tirades of our neighbors to be easily heard, which was the only thing louder than the bar music. The front desk did send someone up to their room after we called and complained and the noise from the room did stop (for a few hours). THIS WAS FAR AND AWAY THE WORST NIGHT I HAVE EVER SPENT IN ANY HOTEL ANYWHERE.
The next day, we were moved to a room on the other side of the hotel and we spent a relatively quiet night compared to the previous evening.
This “resort” is not at all family friendly nor is it a value for the money. I would recommend this hotel to college students looking for a good Spring Break bender, but that’s about it.
May 10, 2013
Rated 1.0 out of 5.0 by Marvin46 awful, awful, awful
We stayed here because we were going on a cruise. This quite simply is the worst place we've ever stayed at. I was told that this hotel was constructed only about 5 or 6 years ago, but it looked like it had been built in the 70's. The floor in the room was like walking on rocks. The floor felt like it had been pulled up and re-done and/ or re-covered many times. If your not careful you'll trip in the room from just walking around because the floor is so uneven. The door to the room looked like a relic from the 1940's, it was old and it had many rusted dents in it (inside and out). The rooms were old looking and drab, and the carpet is/ was completely worn out. The hotel staff was terrible, they all had poor attitudes, and acted as if they could care less. They weren't paying attention to what they were doing, they double booked my room, and gave another couple key cards to our room. My wife had just gotten out of the shower, and she was standing naked in the bathroom, I was in the other room when they just walked in. This scared the HECK out of my wife, and it ticked me off something terrible. When the staff was informed about this, they acted as if it was no problem, and almost as if this was a regular occurrence. These people are terrible!!!!!!!!! Don't stay at this hotel, find someplace decent!!!!!!!!!
April 22, 2013
Rated 4.0 out of 5.0 by Robby71 Great Service
We only stayed one night before leaving on a cruise the next day. We got to the hotel well before check-in time so our rooms were not ready. But your staff stowed our luggage for us so we could wander around and go have lunch. When we returned still well before check-in our rooms were ready. The guy behind the counter, I wish I could remember his name, was great. He helped us get out luggage to our room. Anytime I walked into the lobby he addressed me by name and asked if there was anything he could do for me. We ate dinner in the onsite restaurant. The guy running the restaurant, Tommy, was real interesting character but in a good way. It did take quite awhile to get our food but we were a very large party so it was understandable. The shuttle bus driver, i believe his name was Darryl was also very helpful and friendly.
April 11, 2013
Rated 3.0 out of 5.0 by auromero Difficult night, but the staff worked to make it right
We got there and somehow our reservation got lost in the computer system because we used reward points. There were other customers having problems and so the front desk was extremely busy despite having two attendants. Because of this it took a really long time to be able to check in. Luckily, the staff asked us if we wanted a drink on them in the bar while we waited. It took an hour and a half to check in because of the mix up and busy front desk, but the drink helped a lot. Then the bar out front is extremely loud. I could hear bass until 2 am. There is a thing called soundproofing that needs to be implemented if the bar is going to be so loud. I couldn't hear any people just the bass and I am young, so I am used to loud music. However, I had to put in ear plugs to fall asleep. Luckily, I randomly had some from work. Therefore, we did not get good sleep until after 2 am and I would not come back here because of that. The staff worked hard to make help us with the mix up and make it right though.
April 9, 2013
Rated 3.0 out of 5.0 by EricHHHH Needs more than a coat of paint
We had a good time in Galveston and there is nothing wrong with the hotel other than it's past its prime. It's a good location just across the street from a nice beach and jetty. Half a mile walk to the Pleasure Pier and nice views at night. The staff were friendly and saw to our needs.
But, it is obvious that the owners aren't spending any money on repairs. In the span of 3 days, we had 2 light bulbs go out and the hair dryer stopped working. The beautiful woven carpet in the lobby is tattered. The hallway and balcony doors would both stick in their jambs. The hotel needs to be taken out of service for a while and renovated.
March 27, 2013
Rated 4.0 out of 5.0 by pattyk Great Staff
The hotel's staff really made our stay enjoyable. We especially loved Tommy in the restaurant...he really went the extra mile to take care of us and the kids. Rooms are a little small, but clean. Location is awesome...walking distance to Pleasure Pier and directly across the street from the beach.
March 19, 2013
Rated 3.0 out of 5.0 by Kathy23 Too bad one manager had to make our experience so disagreeable
We stayed here both pre and post cruise. This being Spring Break week, I don't mind all the commotion that comes with this rite of passage. Yes, the music from the bar is LOUD but they did stop at 10pm. If you don't like this, make sure you get a room at the top floor on the opposite side of the outdoor bar. The few compaints I had, if handled properly, would have changed my entire opinion. During our pre-cruise stay, the phone never did work despite having the maintenance man come up and promise to bring back a working phone. The front desk manager (a black woman) would let the phone ring and ring and her accent could not be understood. She gave me the impression that she didn't much care to work there and that we were a bother to her.
But there are some shining examples of EXCELLENT customer service by Debbie at the front desk, Jesus in the restaurant and the young girl in the gift shop. If I could be assured that they would be there at each stay, I would wholeheartedly recommend this place. When Debbie heard of our problem with the phone, she offered us free breakfast before departure.
Our post-cruise visit started with the black manager telling my husband we had already checked in. How can that be as I just called them to get a ride back from the cruise port? Then we were told our room wasn't ready. Excuse me, Priority Club member here! Once in our room, I became very feverish and unable to get outside to get something to eat. When I called the front desk to tell of my problem and ask for crackers, the same manager told me they didn't have any. She made NO attempt to offer anything to help. After her shift was up at 3pm, I called the front desk to ask about purchasing advil or tylenol. Debbie was working again and was so kind. She ran over to the gift shop to personally see what they had. When I came downstairs to buy the Advil, Debbie made me a cup of hot tea without my asking. Jesus gave me a piece of soft bread from the kitchen. She gave my husband recommendations to Millers restaurant nearby to get a sandwich. If it hadn't been for their kindness, I don't know what I would have done.
March 19, 2013