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Rated 4.5 out of 5 by 207 reviewers.
Rated 5.0 out of 5.0 by Great Value Great hotel. Big room and loved the in room amenities, cable TV, refrigerator and microwave, coffee service, breakfast was complimentary and great buffet. Will definitely stay here again. October 8, 2015
Rated 3.0 out of 5.0 by Sold my room put me in different room I booked my room a week in advance when I arrived I was told my room has been sold and that the hotel was been overbooked I am a member of the hotel IHG Rewards Club sapphire and I was put in another room with a rollaway bed the hotel staff was great the experience was horrible I called IHG 7x and was unable to reach them horrible customer service with IHG September 30, 2015
Rated 3.0 out of 5.0 by Business computer support......NOT! The front desk folks were totally unable to assist guests trying to print boarding passes. It took me over 25 minutes to get several business documents printed. The computers were beyond slow. Very unsupportive of business folks on the road. I lodged a formal complaint and the desk clerk in the morning just shrugged! September 27, 2015
Rated 5.0 out of 5.0 by Great Staff and beautiful hotel The hotel is very beautiful. When I walked in the door it sparkled. Just gorgeous. The ladies at the front desk were super friendly and helpful. They always made sure to say hello the whole week when I came through the lobby. The swimming pool was nice, a little too much chlorine for my liking but over all very nice. The room was comfortable, but the remote to the TV didn't always want to work. Finally, the restaurant was disappointing. I tried to get dinner one night, but no one would wait on me. September 23, 2015
Rated 4.0 out of 5.0 by Nice and relaxing Enjoyed staying here with my family. We swam in the pool and hot tub and had good breakfast. September 23, 2015
Rated 5.0 out of 5.0 by Great Services Love this place. Holiday inn express Pensacola beach is in the best location, walking distance to the pier, restaurants and public beaches. The beach outside of HIE is not crowded. Our stay was lovely, hotel staff very nice and all rooms have a view of the beach. September 23, 2015
Rated 4.0 out of 5.0 by Garland Holiday Inn Upon entry to Holiday Inn I noticed it was clean. It took them roughly 8 minutes before we were helped with check in. There was nobody in line, they were doing something behind the cash register. Our room was nice and quiet, we had no issues in that regard. I would recommend this hotel for anyone needing to stay in the area. Just realize if you are out of time it is directly off of a toll way, so bypassing it can be tricky without a GPS. September 10, 2015
Rated 5.0 out of 5.0 by Exceptional Dining Room Staff I know that most people reading hotel reviews are looking for the quality of the room. This hotel did not disappoint in the area of accomodation. The rooms were very nice and the bed was extremely comfortable. I want to take the time to acknowledge a group of people that don't normally make the reviews. The dining room staff at this hotel made the greatest positive impact on our stay. We ate breakfast three mornings. Each morning we found the dining room packed with people. On the first morning, we were leary of the ability of the staff to keep up with the work load. We were pleasantly surprised that morning and then looked forward to breakfast each morning after that. The lovely women that served the tables were extremely efficient and able to serve each table as if they were the only table in the room. They were genuinely caring and very welcoming. They were the best I have experienced at a hotel. September 9, 2015
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