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Rated 4.3 out of 5 by 52 reviewers.
Rated 5.0 out of 5.0 by Uncomfortable bed but great service and great staff The beds are the only thing I would change about this hotel. I am a travel agent;therefore, I travel a bit, so I can tell you that the beds are the worst I have slept on in a Holiday INN. Change the beds then I say, it is a 10 plus all the way, with the beds as is, 8 at best on a scale from 1-10. Would we stay again with bad beds, most likely because we like the location, but still the beds makes you have a sore backache and that is one thing I did not care for at all.... December 30, 2013
Rated 5.0 out of 5.0 by GREAT FRONT DESK!!! In May of this year, our home flooded, and we were facing an lengthy stay at a hotel in the area. After some research, we selected this Holiday Inn because of the great location and reviews this indicated the hotel was much quieter than the Hyatt across the street. We are so happy we selected this hotel. The rooms are quiet, there is room service and a restaurant downstairs (with full breakfast), bar, gym, pool, all the stuff you would expect from a much larger hotel. Room was clean (as you would expect from such a new hotel), quiet, and comfortable. The real gem of this hotel is the staff. All were friendly and efficient, but I would like to extend a special thanks to MISSY, the Front Desk Manager. During our four months there, she never failed to greet us with a smile and a kind word, and she went out of her way to help us with frequent stay membership. Clearly she loves people, and her job. THANKS Holiday Inn, for hiring people like Missy to run your hotel. December 20, 2013
Rated 5.0 out of 5.0 by I'll Be Back This was the first time I stayed @ this Holiday Inn. By the time I get to my hotel I'm always tired and ready to relax. I was greeted, and checked in quickly, which I do appreciate. Room was quite comfy. Bed excellent for sleep. Great linens always a plus. I enjoy having the lounge chair cos I always read before bed. The bathroom was clean and I like the shower heads that can be regulated. I'll definately use this Holiday Inn again. December 8, 2013
Rated 5.0 out of 5.0 by Great Stay Great Hotel, Enjoyed the warm hospitality .Will definitely come back when travelling to Garland. November 17, 2013
Rated 5.0 out of 5.0 by Great Hotel Great stay, newer hotel with nice ambience. Bar was too small but that's okay. Comfy bed. Overall great place to stay, I'll be back. November 12, 2013
Rated 3.0 out of 5.0 by Front Reception Desk They did not ask for reservation confirmation and took a some time checking us in. At 2 in the morning a man opened our room door with a key he got from the reception desk. Fortunately we had the bolt on so he could not open all the way. Front desk said that our check in was not completed in the system so they thought the room was empty. October 29, 2013
Rated 5.0 out of 5.0 by Wedding stay We were in Garland, Texas for a wedding. We had a great room, the people were vewry helpful and friendly. We had a shuttle available within a 5 mile radius which was perfect for all the wedding functions. This was great and looking forward to my next stay at a Holiday Inn. The room was great and clean and the food in the resturant for breakfast was very good and the people working the resturant could not have been nicer nor more helpful. October 24, 2013
Rated 5.0 out of 5.0 by desk agent the desk agent when I arrived was not the normal caliber of employee I usually encounter during my stays at hotels. this employee belongs in a much more upscale property. I do not remember his name but he was 40 ish and had glasses. worked the overnight shift. employees that carry themselves as this one does are part of what makes these holiday inn's the favorite for travellers. He was very polished and professional even the next morning. This property was very modern and well kept . It is now programmed into my gps as a "go to" place. October 22, 2013
Rated 5.0 out of 5.0 by good time was clean, quiet, staff polite, and friendly. was good, wish the price was a little better though October 16, 2013
Rated 3.0 out of 5.0 by Bad Pillows The pillows are small and hard. This seems to be a nationwide problem with Holiday Inn. However, Holiday Inn Express has full size conferrable pillows. Holiday Inn spent a lot of money to make guests unconformable. I stay at this hotel about once a week for one night but take my own pillows. This hotel is convenient for business or I would stay somewhere else. Also, I had to fix the TV myself. There is a small IR receiver stuck to the top of the TV for the remote. It had come unglued from the Velcro. I then had to select the correct TV input. October 14, 2013
Rated 5.0 out of 5.0 by Comfortable, Friendly Staff, Excellent getaway! My boyfriend and I stayed here for a weekend getaway trip last weekend. We had originally booked another hotel and upon arrival, found the rooms to be disgusting. They hadn't been cleaned - there were hairs all over the bed, urine stains on the comforter and bugs on the floor. We frantically started calling other hotels to find a different one. Holiday Inn in Garland worked with us on such short notice and got us a fantastic room for a great price. The room was clean, the bed was extremely comfortable, and the service was excellent. They even provided fresh out of the oven cookies for us when we arrived. Talk about great customer service! I would definitely recommend this hotel to anyone! October 10, 2013
Rated 5.0 out of 5.0 by Great Service At the last minute, our sitter had to cancel on our mini staycation and the staff was very pleasant when our toddler ended up having to come with us for the night. Very quiet and the room was lovely. October 10, 2013
Rated 5.0 out of 5.0 by Great service, very clean, love this hotel! I had to be in the Garland area for Business and this hotel was very easy to get to, the service and rooms were wonderful. The food was excellent, I highly recommend this Holiday Inn. I will be staying there again. October 7, 2013
Rated 5.0 out of 5.0 by Garland in Heaven Best place in the area to stay. Call you by name when you enter and leave. take good care of you. October 4, 2013
Rated 5.0 out of 5.0 by Very Pleased with our stay Although our stay was short - one night, it was very pleasant, from the reservation process to check-out - I was most pleased. The hotel is easy to find and access from the highway is simple. I would recommend this location to anyone staying in the North Dallas/Garland/Mesquite area. October 2, 2013
Rated 5.0 out of 5.0 by Comfy beds I've stayed at this location several times on personal trips to Garland. The beds are very comfortable, and the service and facility are up to Holiday Inn standards. They have great coffee in the mornings, but wonder why they don't provide a pot where guests can pour a "for-the-road" cup themselves. I knew they had a restaurant but only discovered the breakfast buffet when I asked for a "to-go" cup of coffee and discovered the buffet behind a solid wall in the dining room. A free snack for Rewards Club members isn't much of a reward. September 23, 2013
Rated 3.0 out of 5.0 by Hotel room problems. I have stayed here twice this summer and had problems with our room. First time I was given a room and the room had guests in it. Next time, the room had not been cleaned. September 21, 2013
Rated 5.0 out of 5.0 by Great Stay We came in town for a wedding and needed a hotel close to the venue. We drove by and saw this hotel and took a chance. It was really nice and clean. The staff was extremely friendly. we were really happy with everything!! Highly Recommend! September 10, 2013
Rated 5.0 out of 5.0 by Extraordinary From reservation to arrival and while in the hotel, the customer is treated very well. I like the location, as I have stayed there often. Just a superior property. The breakfast is wonderful. I will return soon. September 10, 2013
Rated 3.0 out of 5.0 by Pillows are unacceptable Overall, the hotel was very good. However, the pillows were small and very hard. Made hour neck sore the next morning. Will bring my own pillows if I stay again. I have traveled all over the US and the world and never had pillows that bad!! September 1, 2013
Rated 5.0 out of 5.0 by Great place to stay I travel a lot on business (150+ nights a year) and this hotel ranks near the top of my list of favorite places to stay. Clean comfortable rooms, very friendly staff, very reasonable rates, and near several restaraunts. In a nice area so you feel reasonably sure your vehicle will be Ok the next morning. I would definitely reccomend the hotel to anyone visiting Garland. September 1, 2013
Rated 5.0 out of 5.0 by Happy, comfortable in Garland, TX I was very pleased with this hotel. Easy to find, plenty of parking near the entry, fast, courteous, friendly check-in. Nicely appointed room with surprisingly pleasing decor, feather pillows of assorted thicknesses (and labeled), ample desk/counter space for a laptop and spreading out my junk. The bed must have been comfortable, because I slept like a rock.The business center computer and printer is complimentary. Most of the light fixtures in the room had 2-way bulbs, which, for me, adds a measure of "home." The cleaning staff is completely on top of things. My 1 and only minor disappointment was that the hydrolic lifter on my office chair was busted in the down position, and there was no coaxing it any higher. I definitely will return next time I'm in the area. August 27, 2013
Rated 5.0 out of 5.0 by LOVED OUR QUICK OVER NIGHT STOP We decided on a quick weekend trip to Wylie, and stayed across the toll way last time, thought we would try Holiday Inn this time. What a wonderful place, great room, comfy bed, bar, restaurant great breakfast buffet, and very friendly people, what else could you ask for..all at a great price. I highly recommend this place for your next stay August 2, 2013
Rated 5.0 out of 5.0 by Nice hotel I enjoyed staying there. The hotel is nice, food is good, and staff is well trained and willing to help. I will return. July 22, 2013
Rated 3.0 out of 5.0 by Housekeeping The housekeeping service had their radio on while cleaning rooms. I can appreciate music, but I sleep during the day and was awaken several times due to the volume of the music. I could hear several rooms down the hall from my room. July 20, 2013
Rated 1.0 out of 5.0 by I AM FED UP! I stay frequently at this HI while on business trips to Garland. It is a hassle to have your company pay by a company credit card. On my recent stay (6-30 to 7-2-13) I have had to deal with this problem 3 times. I am now on vacation having to use my time to still rectify the same problem. I spent an hour on this issue on the second night of my stay because they had charged the room to my personal card that I put up for incidentals. I checked in with the front desk the next morning to get a CC authorization for my boss to fax back in to assure the company CC was charged. I confirmed that they had received it when I came in that evening. Missy, who is the only person in the whole place that cares about Customer Service, took care of me & walked through the process to be sure it was corrected. I verified with Missy that everything was good before leaving Wednesday morning. Today...they have charged my personal debit card with the last two nights stay. The front desk is powerless to help. I was promised a phone call from the Gen Mgr as soon as he arrived at 8:30am. He has not even shown up yet & no one else can help I'm told. I asked to be sent to his voicemail....It's FULL....cannot leave a message. Called back to impart to the front desk that it was imperative that this issue be dealt with this morning....they are screening the call & send me to heis already full voicemail again. I'm fed up....staying here is way too much of a hassle. If my billing issue is not resolved to my satisfaction before 2pm today, 7-5-13, I will no longer stay at this or any other Holiday Inn. Customer Service here is a joke. If you travel on business.....I would avoid this place. OH...and you can cancel my rewards club membership. July 5, 2013
Rated 5.0 out of 5.0 by Family Road Trip Reveiw Me and my family really enjoy this area everytime we come here. Will this was our second time, but still. Nice and knowlegable staff with great customer service. No matter what time of night always a positive enviroment. I would recommend this area for other family and friends. We will be returning in a few days. Time to turn road trip around. June 22, 2013
Rated 5.0 out of 5.0 by Great place to get some rest This hotel is in a quiet area but close to a lot of familiar businesses and restaurants. Their breakfast was full and had many choices. One of our little kids happen to mention that there weren't any pancakes. One of the staff nearby heard and went and made pancakes for them out of the kindness of their heart! June 16, 2013
Rated 5.0 out of 5.0 by Great Service Our stay at the Garland, TX location was great. We were there for four days. The staff was always nice and friendly morning or night. The hotel was very clean and breakfast was very good. We had an emergency and the staff was right there to help us. What touch me so much, the next day each time we went downstaris they always asked were we doing okay. That meant so much because they were still thinking of us long after the emergency. I am sure all location are great, but I will always stay at this location when I visit Richardson, TX. Thanks again for your wonderfull staff. June 3, 2013
Rated 5.0 out of 5.0 by Great place to Stay Great place to Stay , The staff was very accommodating and always greeted every time we used the lobby. Rooms were nice and comfy will definitely come back . May 22, 2013
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