Rated 4.4 out of 5 by 72
Rated 5.0 out of 5.0 by andy411 Nice New and comfortable
I enjoyed my stay and this new hotel. Bed was comfortable and room was quiet.
October 3, 2014
Rated 5.0 out of 5.0 by zmlb20 Nice place to stay in this area
Everything about the place was very nice - the staff, the room, and the overall cleanliness. If I had to find something I did not care for, it would be with the food at the breakfast area. The eggs (scrambled) are way to SALTY. Possibly an extra heavy hand on that morning.
October 1, 2014
Rated 5.0 out of 5.0 by whwe Updated Hotel, Clean Room
This HIE property is well run, recently updated, and clean. The room was comfortable and the internet worked well. The only downside was the breakfast eggs - looked like hockey pucks and dried out - but for free and it was not bad tasting. I would recommend.
September 25, 2014
Rated 5.0 out of 5.0 by DUSTOFF Association Handicapped Accessibility
Comfortable bed. However, beds that are higher than normal are highly difficult for wheelchair users to transfer to/from. Thick mattresses are non-starters.
August 30, 2014
Rated 5.0 out of 5.0 by GMBigD As a traveler, this place is a welcome Oasis!
You have all had the traveling nightmares with regards to staying overnight...it won't happen here!
It's CLEAN, inside and out...rooms are well appointed and inviting.
I eat breakfast ever morning before I leave and am never disappointed. This was my 4th stay and even though my work is in Dallas, I choose to stay here and do not mind the drive.
Highly recommend Royse City!
August 27, 2014
Rated 5.0 out of 5.0 by Nikki41 A Home Away From Home
I recently visited this hotel and the manager Sherrie Lynn and Brittany and Staff were incredible. They were so welcoming and willing to help with any and all requests of my large family. I have been to many hotels and never even met directors or managers and only met staff by name tags, but this hotel made kind conversation and gestures and made me feel a part of the hotel family. I pray that Holiday Inn Express keeps and promotes Sherrie Lynn and all staff because they all showed genuine customer service and welcoming hearts. This is truly a home away from home!!
Also for the room experience: The rooms are large and extremely clean and the hotel decor is beautiful and the climate control is awesome and the beds, linens, pillows make you never want to leave and the bathrooms are extravagant. The breakfast and all other amenities are awesome as well! Also the prices are great and in budget.
Holiday Inn Express in Royse City
Sherrie Lynn- Brittany and Staff
August 23, 2014
Rated 5.0 out of 5.0 by BrendaandJeff Pleasant
We had a pleasant and comfortable stay at Holiday Inn Rockwall. Best sleep we have had in months. Friendly staff, great breakfast choices.
August 22, 2014
Rated 5.0 out of 5.0 by bettys Met Holiday Inn Express standards
This facility fully met my expectations for a Holiday Inn Express which is my favorite overnight stop when traveling by car.
August 19, 2014
Rated 5.0 out of 5.0 by Nikki41 Hospitality
Wow. I have never stayed at a hotel that felt like home before. The Staff is amazing. My hats go off to Marc, Brittney and Sherrie. I am glad that Holiday Inn Select has you on board. There needs to be raises for this staff and managers. You have gone above and beyond your job title. The cleaning staff and cafeteria staff are all loving and kind. They made sure that my family had more than enough to make our stay at Holiday Inn exceptional. I will recommend this property to everyone I know and come across. I hope that all Holiday Inn Selects have staff like the ones at this location. Great job and hats off to the staff at Holiday Inn Select Royce City, Texas.
August 19, 2014
Rated 5.0 out of 5.0 by Rich000 Outstanding!!!
Mark. Excellence. Truly has service as his primary focus.
Sherry Lynn. Receptive, outgoing, innovative, and service oriented.
Kerry. Dedicated to the brand. Manages by 'The Golden Rule'.
Front Desk staff. Exceptionally helpful, knowledgeable, and customer driven. Provided administrative support to me and my staff. Jovonny was a pleasure. Brittany exceeded all expectations and showed unequaled spirit in her service.
Ms. Gloria will always have a smile and kind word. She truly tries to make sure you have a wonderful breakfast to start your day.
I can say, I and my folks will be returning.
August 15, 2014
Rated 5.0 out of 5.0 by JBBU HI Express Royse City/Rockwall
Top Shelf property! The entire Staff from the GM down took care of everything. Very Clean and Friendly staff made the stay well wothwhile. Would highly recommend this HI Express location when in need of lodging in this area!
August 13, 2014
Rated 5.0 out of 5.0 by Scooter1005 Great Service - staff was wonderful
Very nice stay with the Royce Holiday Inn Express. The staff was gracious and helpful- even when needing change at midnight to do laundry.
August 11, 2014
Rated 5.0 out of 5.0 by LGDPA Great Service
We were particularly impressed with the staff at this hotel. Each one we encountered was very friendly and helpful. The breakfast experience was great. A different variety of eggs each morning as well as bacon or sausage. Plus a very cool pancake machine which produced fresh, hot pancakes in one minute.
August 7, 2014
Rated 5.0 out of 5.0 by eichchuck Excellant Stay
This stay was one of the best places we have stayed in. We travel a few times a year for business and never have I found such friendly and courtious service. I can't wait till I come around this area again. I will definatly stay here again and will recommend this to everyone.
August 6, 2014
Rated 3.0 out of 5.0 by LB82 Comfortable room but needs repairs
Room was ok about what I expected but the rug had ripples in it and the paint was peeling on the bathroom ceiling. The staff was very nice and I would stay again.
August 4, 2014
Rated 4.0 out of 5.0 by disco lady the decor was very nice
I enjoyed my stay and will come back again when I;m in the neighbor
July 25, 2014
Rated 5.0 out of 5.0 by dBlonde Hotel Service
Hotel service and stay was great. Beds comfy and check in/out great service.
July 22, 2014
Rated 5.0 out of 5.0 room stay
I love staying at this hotel. The staff is wonderful and the place is always clean.
July 9, 2014
Rated 5.0 out of 5.0 by Nikki41 Great room size
Me and my children enjoyed the nights we stayed at the hotel. The pool was clean. They served a big breakfast for the kids, that we usually do not see. The staff allowed us to check out at a later time. This hotel is worth your stay.
July 7, 2014
Rated 5.0 out of 5.0 by JSNC14 GREAT PLACE TO STAY
I HAD A GREAT EXPERIENCE AT THIS LOCATION AND WAS ALSO SURPRISED TO SEE THAT THERE WAS ENOUGH PARKING FOR MY TRUCK AND TRAILER. THERE HOPEFULLY WILL BE PLANS IN THE FUTURE FOR A PERMANENT LOT TO ACCOMODATE TRUCKS AS IT IS A GREAT LOCATION FOR TRAVELERS. THE STAFF WAS VERY ATTENTIVE AND DID A GREAT JOB TAKING CARE OF ME AS WELL AS KEEPING THIS HOTEL LOOKING TOP NOTCH
July 5, 2014
Rated 5.0 out of 5.0 by MONA-SS Great service
The manager and staff at this hotel were very courteous, pleasant, engaging and attended to the needs of my family during our stay. They were always around at breakfast time to ensure that we were adequately taken care of.
July 4, 2014
Rated 5.0 out of 5.0 by KAAnderson Excellent Customer Service
Staff offered exceptional customer service responding to our needs, checking on us, and ensuring every guest in our party received attention even when rooms were not ready.
June 28, 2014
Rated 1.0 out of 5.0 by Kaylynne Nightmare
We had to get ready for a wedding. Check in was at 3pm there were not any rooms ready. We were finally able to get into our suite at approximately 4:30. Spoke with manager the next morning and he seemed unconcerned about the inconvenience that was caused. Then when we went to breakfast we all wanted pancakes but it was not working and the manager did not seem to concern himself with that either. I do not blame the rest of the staff. They tried and really seemed to care but the manager seemed apathetic to all inconveniences.
June 27, 2014
Rated 2.0 out of 5.0 by IRTP took advantage of
Shame on me, read all fine print before signing no matter how many times you have been there
June 25, 2014
Rated 5.0 out of 5.0 by CRoss82 friendly and helpful front desk staff
Each individual I worked with from making the reservations to questions I had during the stay was very friendly and helpful. Mark, the general manager, spent time answering my questions and working with me on our group rate. Everyone was cordial and welcoming and I enjoyed visiting with them
June 21, 2014
Rated 5.0 out of 5.0 by New Texan! Great place for cross-country travelers
Stopped here on our way to re-locating to Texas. We used a variety of hotels along our travel and this one was great. They accepted our small dog, but the room did not have any pet odor. Hotel was clean and functional. Room had large bathroom, good working AC, and comfortable beds. Close to the expressway. Would definitely stay again if needed in the future!
June 19, 2014
Rated 5.0 out of 5.0 by Lila54 Great Service
The staff was friendly and helpful. I would recommend this hotel for a business or leisure stay.
June 19, 2014
Rated 5.0 out of 5.0 by AZTRIP Convient
Easy access to Rockwall restaurants and services ... however, be sure to ask hotel staff for directions to avoid I-30 construction.
May 30, 2014
Rated 3.0 out of 5.0 by leahsmom needs some improvement
The breakfast was ok, but lacked sugar free syrup. Most hotels have it available in the kitchen, but the hostess did not understand my request. When I asked at the front desk, they said they do not have it. For diabetics, the breakfast choices didn't have anything I could eat except an egg. Even the yogurt was not low fat/sugar.
Also, we had a king bed where most hotels offer 6 pillows. We had 4 pillows that were very small and under-stuffed. We arrived late evening, and it felt like our room had been 'robbed' of some items to accommodate other guests, as they were sold out. We also did not have a laundry bag, and there were only 3 hangers, no lotion/makeup wipes. On a positive note, the hotel did allow us a late checkout and the room was clean.
May 10, 2014
Rated 2.0 out of 5.0 by Rick 2014 Breakfast ? Really?
I asked if the NBA was here because everything was trashed and there was no coffee, Eggs, Plates, Forks . ..
I sat and watched TV for 30 minutes and NOTHINg was replenished
April 29, 2014