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Rated 4.2 out of 5 by 613 reviewers.
Rated 5.0 out of 5.0 by Great Staff Once again we had a very warm welcome and efficient service at both Reception and the Restaurant. The Management and Staff at the London Gatwick Holiday Inn are a credit to the IHG Group of Hotels. I recommend the Group to all my friends and other travellers I meet. October 16, 2013
Rated 2.0 out of 5.0 by Not Such a Good Experience! No Heating, No TV, No Paper, No Breakfast and No Up-Grade. What's more to like. A great shame as previous experiences staying at the hotel have been good. There are supposed to be some perks to being a member of the Rewards Club. Hopefully, when I return at the end of November things will be better. October 16, 2013
Rated 4.0 out of 5.0 by Good nights sleep - just what I needed Very Helpful staff. Bed was comfortable. Despite being by the airport it was very quiet making for a restful nights sleep October 15, 2013
Rated 5.0 out of 5.0 by all round excellent. We also stay here at least two or three times a year when flying from Gatwick with the park,stay and go facilities. Could not fault anything. Staff are always very helpful and we know that the car will be safe with the onsite parking. October 14, 2013
Rated 2.0 out of 5.0 by Disappointing Tatty bedroom was an upgrade! The food in the restaurant was poor value. October 13, 2013
Rated 1.0 out of 5.0 by Uncomfortable and overcharging The room heating/cooling system kept shutting off and we had to call the front desk to turn it back on. The internet charging runs constantly, not just when you are connected thereby forcing you to purchase more time than you need. Parking charges were high in our opinion, we are not used to being charged for parking or internet access. The "soft" pillows were not soft and neither was the bed. October 11, 2013
Rated 5.0 out of 5.0 by A Warm Welcome I arrived early at around 6am. I was greeted warmly by the night front office team and checked-in efficiently. A room upgrade was arranged in recognition of my Rewards Club platinum membership. Breakfasts were excellent and the serving staff were always very attentive. Housekeeping was similarly very good and always flexible to my needs. Check-out was smooth and my bill was accurate. One small gripe is that I was charged to park my car which was only there for the length of my stay. October 9, 2013
Rated 5.0 out of 5.0 by Great start to holiday! Stayed here before our trip, booked stay, park and go. So not only had a great evening with a drink and food in the bar, but then a great night sleep, before taking the shuttle to the airport, knowing the car was all parked up while we were away, and when we get home we just collect the shuttle back to hotel. The shuttle was only £3 each. Would recommend this hotel and it's facilities. Only negative was not recognised as ihg rewards member October 8, 2013
Rated 5.0 out of 5.0 by Excellent all round service Thoroughly relaxing and enjoyable overnight stay. Excellent breakfast October 8, 2013
Rated 5.0 out of 5.0 by Great property and experience We stayed at the hotel as part of a park, stay and go package and were both really impressed at the location, price and overall quality of the accommodation. Coupled with this being able to leave our car at the hotel while we were away was so easy and took the stress out of getting to the airport on time. Thank you. October 7, 2013
Rated 5.0 out of 5.0 by extremely comfortable front desk check in was excellent very helpful. Lovely meal great start to a great holiday. October 7, 2013
Rated 4.0 out of 5.0 by Gatwic airport made easy (for a Yorkshireman). Living in Yorkshire yet flying from Gatwick, I didn't want to be delayed due to motorway problems. The idea of driving to Gatwick the night before the flight, and using the hotel facilities for car parking seemed sensible to me. The Holiday Inn was very easy to book over the internet, and it was very easy to find, since I am not familiar with the area. The staff at reception were very friendly and helpful and everything went as smooth as clockwork. The room was clean and tidy and the coffee in reception was greatly appreciated on our early morning departure to the airport. The reception staff were brilliant at organising our taxi, and we were at the airport check-in within 15 minutes. After our holiday, the return to the Holiday Inn was quick and easy, and our car was ready and waiting for our drive home. I'll definitely use this hotel again. October 6, 2013
Rated 5.0 out of 5.0 by park & stay Convenient for early morning flights and fairly priced considering cost of parking. October 5, 2013
Rated 4.0 out of 5.0 by Faulty AC We had returned from holiday on a late flight into Gatwick and were very tired. tried the AC only to hear flapping from inside the unit. Because it was so late we switched off and opened the window. We did report it in the morning. The buffet breakfast was great and fresh and made a good start to the journey home. When flying from Gatwick we shall return. October 5, 2013
Rated 4.0 out of 5.0 by Short but comfortable We stayed overnight with a very early flight from Gatwick. The Club sandwich in Traders was very good. It has very convienent parking for Gatwick October 5, 2013
Rated 4.0 out of 5.0 by night before flight we stayed for one night before flying to prague and we have stayed before several times check in was very good the room at the back was alright but noisier than ones at the front we have had before bus was promt to and from airport we did not eat here this time early flight October 4, 2013
Rated 5.0 out of 5.0 by Great service and very quiet We stayed here the night before our holiday and the night of our return. Both nights were extremely relaxing and it was good to stay in an hotel where you weren't kept awake with doors banging all through the night. The staff were extremely friendly and efficient and the meals delicious. The shuttle bus to the airport couldn't be easier. We would definitely recommend this hotel and not hesitate to stay there again. October 4, 2013
Rated 4.0 out of 5.0 by Very convenient to airport and clean comfortable room. The food in the restaurant was exceptionally good. October 3, 2013
Rated 5.0 out of 5.0 by Holiday Departure The purpose of our visit was to facilitate a morning flight to Alicante combined with parking during our stay in Spain. All the services offered worked very efficiently and effectively. The reception staff were very helpful and our car, as always, was immediately available on our return. The restaurant provided an evening meal of quality well above norm for similar hotels and at a very competitive price. The room was comfortable but, as an executive room, I think it should have offered slippers as well as a gown. October 2, 2013
Rated 4.0 out of 5.0 by Good rooms and great staff. I came in a day late and my room had been cancelled, which I had overlooked due to my hectic work/travel schedule. The staff managed to sqeeze me in at the same rate and were very helpful, especially Alicia. The food is always great and you don't need to worry about eating out and away from the hotel. A great team. The rooms are clean and comfortable and welcoming. October 1, 2013
Rated 4.0 out of 5.0 by Ideal for Gatwick Airport We always use the Holiday Inn at Gatwick Airport prior to our departure on a short break. It is very comfortable, the " offers ", for parking etc. are superb, the staff are always helpful and on return our car keys and location of our parked vehicle, are always confirmed with us. Thanks again Holiday Inn for a stress free stay. September 30, 2013
Rated 5.0 out of 5.0 by Best reception Friendly, professional reception where your custom is valued. September 29, 2013
Rated 4.0 out of 5.0 by adequate hotel for Gatwick There is nothing wrong with the hotel, but it was very busy when we stayed. Accommodation value is good but there was an issue with using the Gourmet card as the staff refused until I showed it on the website. Food was only average and expensive. September 29, 2013
Rated 5.0 out of 5.0 by great stay Only stayed one night but the staff were friendly, the room was comfy and the food was great. ...highly recommend the fish and chips!! We had a really relaxing stay thankyou x September 29, 2013
Rated 5.0 out of 5.0 by recent Holiday inn experience This is the third time we have stayed here at Gatwick h I The Staff were helpfull patient and friendly at all times, The room was very comfortable indeed as always and had every possible thing we needed. We both had a good nights sleep and used the alarm provided to enable us to be at Airport for our flight. On our return the car was waiting for us and we were soon on our way. We have no hesitation in recommending Gatwick Holiday Inn to anyone Phil and Dorothy September 28, 2013
Rated 4.0 out of 5.0 by Efficient reception despite being really busy We had a short one night stay but left our car whilst away sailing in Greece. The process for arranging this was slick and efficient. Just what we needed. September 26, 2013
Rated 5.0 out of 5.0 by A goods nights sleep when needed We did park and stay ,when we arrived we parked the car then went to the check in desk,the gentleman who we dealt with was very friendly and nothing was to much trouble.On arriving back at the hotel after a two week holiday we checked in at 1.45am ,the check in was very quick and we were soon in our room and settled for a good sleep.The breakfast was excellent and we were soon on our way home after a good sleep and a tasty start to the day. We have used this hotel several times and will continue to do so. September 24, 2013
Rated 5.0 out of 5.0 by Set the tone of our holiday in Portugal We have nothing but praise for your hotel at Gatwick. Everything was perfect. Thankyou. September 22, 2013
Rated 4.0 out of 5.0 by Overall - very good I stay here frequently when travelling and have always had excellent service. September 22, 2013
Rated 4.0 out of 5.0 by Very convenient and reliable package I've used this hotel a few times for catching early flights. The rooms are clean and quiet, the beds comfortable, the hot water plentiful... The shuttle service to the terminals operates frequently and is reliable. September 21, 2013
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