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Rated 4.2 out of 5 by 995 reviewers.
Rated 4.0 out of 5.0 by Suprisingly Quiet For a hotel so close to the airport, it was surprisingly quiet through the night. Dinner was good and breakfast was adequate. A little more selection of food at this location compared to others. They offered a shuttle to the airport however it costs extra. The hotel could have charged a few pounds extra to spend the night and offer the shuttle service for free. It would have seemed you were getting a deal. Especially overseas travelers going home that may be low on UK currency and don't want to exchange anymore. August 26, 2015
Rated 5.0 out of 5.0 by Holiday parking and night stay Great easy to access hotel with parking and food to a good standard. August 26, 2015
Rated 3.0 out of 5.0 by Everything was good until the evening meal The hotel isn't the best looking Holiday Inn in the world but I was very impressed by the reception who were very friendly and efficient. I was staying for one night before departing from Gatwick on our summer holidays with my wife and two children. We arrived at around 16:00 and had a few drinks in the bar, the bar staff were excellent. Everything was going well until dinner where we waited for over an hour for our meal to be served, they did however serve our youngest child within ten minutes. When I tried to attract the waitress's attention to point out how long we had been waiting she barked at me that it was coming. It was the first time I had approached her after the long wait and was very shocked at the response. Someone was obviously aware of the problem as our bill arrived with a 20% discount, but really what I wanted was to be kept informed of any problems and to be spoken to politely. I left the hotel feeling very disappointed and if only the issue had been handled correctly it would have been a very pleasant stay. August 26, 2015
Rated 4.0 out of 5.0 by Summer Hol 2015 Ideal location at the airport for an "early" start to your holiday or trip. The parking meet and greet service was well organised and easy to use. It would have been useful to have access to the car the following morning before heading off to "deposit" our overnight stuff. August 24, 2015
Rated 3.0 out of 5.0 by Everything fantastic... Except the second bed We booked a family room (two adults, two children) with parking for the night before an early morning flight. Checking in was quick and the service was notably excellent (both at 9 at night and 4 in the morning when we left). The price was good value as it included parking for the duration of the holiday and the shuttle bus to the airport like clockwork. The only problem- a big one for a hotel stay- was that the second bed (a fold-out couch) was really poor. The mattress was so thin and worn that the springs were easily felt, resulting in a poor night's sleep. Check on the sofa bed mattress in 310, please. It needs changing! Otherwise a great service. August 24, 2015
Rated 5.0 out of 5.0 by Friendly and helpful staff Staying at the holiday inn was a good experience thanks to the efficient and helpful staff that made everything easy. A great place to stay if you are flying from Gatwick airport. August 23, 2015
Rated 4.0 out of 5.0 by Very good Good accommodation. Long term secure parking a real bonus August 23, 2015
Rated 5.0 out of 5.0 by Gatwick stopover hotel A very convenient hotel for flights to Gatwick. The parking and hotel package is extremely good value for money and bus transfers to the airport are regular, cheap, quick and high quality. August 22, 2015
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