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Rated 4.2 out of 5 by 545 reviewers.
Rated 3.0 out of 5.0 by Over priced and disorganised Room booked for 2 persons but set up for 1. Mugs towels etc. Room advertised as executive but not as large or as smart as some other holiday inn standard rooms I have stayed in. The furniture was threadbare and the bathroom well past it's sell by date. Overall very disappointing start to holiday. No price reduction as we leaving before 6,am so cooked. Breakfast not available. No proper explanation of parking system and return to hotel Menu limited on the package October 2, 2012
Rated 5.0 out of 5.0 by Brilliant Value & PacKage Booked the VIP Parking Package and must say one of the best deals I have EVER booked. Would use it again and thoroughly recommend it, as I said Brilliant value and package well done Holiday Inn ! October 1, 2012
Rated 4.0 out of 5.0 by Good but...... The hotel was comfy and clean. Restaurant food was excellent and service was very friendly. I do object to paying for a room and then being asked to pay Internet charges. Why is not the Internet connection free????k September 27, 2012
Rated 1.0 out of 5.0 by Post holiday relaxation First time we decided to stay on landing before driving home. Had an excellent breakfast and felt very refreshed and relaxed driving home. September 26, 2012
Rated 4.0 out of 5.0 by Ideal overnight stay Staff were very helpful. Bus service to the Airport excellent. The ability to leave your car at the hotel was much easier and more convenient than using "Airport parking companies" and made for a more relaxing holiday. September 25, 2012
Rated 4.0 out of 5.0 by Good Overall Experience Check-in and check-out were excellent, the room and early morning breakfast were very good, staff very helpful and transport to/from airport easy and quick. We used to go to other hotels, but since we found the Holiday Inn with the 8 or 15 day on-site parking, we always now choose it, and Priority club discounts are very welcome. September 21, 2012
Rated 5.0 out of 5.0 by Great Service We were so happy to be greeted by Gema, reception staff. Holiday Inn has to be so happy to have her at the front desk. She greeted us warmly, graciously took care of all our questions, right down to printing our boarding pass. Her performance was outstanding! We were delighted to find wash cloths in the bath - most unusual in a European hotel and most appreciated by an American. September 20, 2012
Rated 5.0 out of 5.0 by Good accommodation for a reasonable price The many times I have been there I had a good rest after the flight. When merchandize was delivered for me it was very well taken care of by the desk staff and delivered to my room. Also, because of late return flight on the day of departure, I was always offered to occupy my room for some additional hours without extra charge September 20, 2012
Rated 4.0 out of 5.0 by Holiday Inn Drop Off/Pick Up Points Although we were satisfied with our recent stay at this hotel, we shall not be staying again. The coaches are now obliged, by the airport authorities I presume, to drop off/pick up passengers some 1,000 yards from the terminal entrance! This is not funny when one is being dropped off/collected at some unGodly hour of the day and dragging heavy luggage. Granted, this is not the hotel's fault, but it IS their fault that they don't advise people when booking! Beware everyone - unless you have trained for the London Marathon! September 19, 2012
Rated 4.0 out of 5.0 by Good location Good location close to airport. Had an early flight out so needed good transport link to airport, which the hotel supplied. Would recommend. September 5, 2012
Rated 5.0 out of 5.0 by Excellent Reception Staff Thank you very much for your hospitality. Smiling faces at the front desk. All my requests were honoured. They offered my friends a free car parking space as a gesture of goodwill. I was being recognised as Platinum member which doesn't happen often at other places. I had stayed here in the past & mid age lady at the front desk checked us in was superb. I did not get my upgrade!! but she convinced me well!! Nice Location, Good Value for Money & Great Hospitality!!! September 3, 2012
Rated 5.0 out of 5.0 by Great for early morning flights and airport parking I booked the hotel as we were flying out at a very early hour the next day and travelling with 2 children. Wasn't expecting anything too flash and hotel exceeded my expectations. All staff were friendly and helpful and bus was on time and we got to the airport easily. Upon return car was in car park and easy to pick up and drive home.Will use again if needed. No complaints. August 21, 2012
Rated 5.0 out of 5.0 by Clean and comfortable room A most pleasant stay (4 nights). Room was cleaned daily to a high standard. All staff very polite and helpful. Food in resteraunt of a very high standard Many thanks July 26, 2012
Rated 5.0 out of 5.0 by Hotel & Airport parking Hotel was very good except that we had a family room which was a converted sofa as the other bed which was very thin and uncomfortable. Apart from that the hotel was good and used the car park for storing our car while away on holiday. July 17, 2012
Rated 4.0 out of 5.0 by Good for an overnight stay the hotel is ideal for over night stay before flying out the next day, staff are friendly, rooms are decent with the exception of the sofa bed which looked like it hadn't been cleaned for a long time! the hotel in general was clean and tidy. July 16, 2012
Rated 5.0 out of 5.0 by Great stay before holiday We arrived after 5pm for a 1 night stay with 8 days parking, the night before we went on holiday. Check in was very quick and efficient, and the room was clean and comfortable. It was nice to have a tea and coffee tray, but a couple of biscuits would have been nice! We ate in the Traders restaurant - the service was very good and the food was great. Check out was just as simple, and leaving the car was an easy process. On our return after our holiday, the car collection process was quick. Would highly recommend. July 15, 2012
Rated 5.0 out of 5.0 by Very good service - as expected Thank you for making my reservation and stay so easy and pleasant July 14, 2012
Rated 4.0 out of 5.0 by clean comfortanble rooms When we arrived we were greeted courteously by the staff and with a smile. The rooms were simply furnished, clean and tidy. It was a little noisy at times when people were coming and going but overall good experience. Would stay again. July 14, 2012
Rated 3.0 out of 5.0 by Good Holiday Inn standard hotel No much to say really, all around a standard Holiday Inn hotel. No worries. Check in was a bit "grumpy", but it is a busy "stressy" hotel. July 13, 2012
Rated 4.0 out of 5.0 by Before our Longhaul trip We had a very comfortable nights stay, with good food and very friendly and helpful staff. Will definitely stay here again before doing another longhaul. July 13, 2012
Rated 4.0 out of 5.0 by Comfortable room and good food It was a pleasure to return for a night's stay before flying out on holiday..it is my preferred way from my home in North Yorkshire. Thank you July 12, 2012
Rated 5.0 out of 5.0 by busy hotel for a busy hotel it was nice and clean, the check in & check out was quick and the food was excellent, the parking package is good value . July 12, 2012
Rated 4.0 out of 5.0 by Comfortable Room The hotel was very busy so check in was a little slow, but the room was a good size and very clean and comfortable. There was a good atmosphere in the bar and restaurant. July 12, 2012
Rated 4.0 out of 5.0 by Great service We had an enjoyable stay. The room was Lovely and staff very helpful. July 12, 2012
Rated 2.0 out of 5.0 by Met my expectations Only problem i had was a noisey family across from my room and for some reason they did not shut the door and the kids were noisey. Fortunately it did not last for long. Apart from this all went well. July 11, 2012
Rated 5.0 out of 5.0 by Staff at Gatwick The staff are excellent especially Lesley on reception, who is always helpful, efficient, and business like. Restaurant staff are very pleasant, and helpful. All of your staff are very smart, and take pride in their appearance. The hotel manager is always on site, acknowledges regular guests. July 11, 2012
Rated 5.0 out of 5.0 by Relaxing night before start of holiday Following journey to Gatwick by National Express had a relaxing night before setting of on a long flight to Cuba - great soup & dessert in our room very prompt room service & fast checkout would definitely do same again July 11, 2012
Rated 5.0 out of 5.0 by airport getaway This is a difficult hotel to find - location signs are few and far between. Once there check in was so smooth and staff very helpful. Everything explained and reservations made for eating that evening. Great choice on the menu and excellent food. Hotel has a large pub type atmosphere and large tvs blaring so not ideal for eveyone - but you can eat at the tables away from them and still be inside. Great shuttle bus to the airport - very frequent. Safe parking. July 11, 2012
Rated 4.0 out of 5.0 by pedrotravelling Excellent reception, very efficiant. Hotel ideal when travelling through Gatwick & very clean rooms. Nice quiet bar for beer & a snack. July 11, 2012
Rated 5.0 out of 5.0 by A very pleasant experience This is my first stay in the Gatwick Holiday Inn Express and I found my experience to be a very pleasant one. The high standards employed are ones I have come to expect from staying at the Holiday Inn Express hotels and I would not hesitate to recommend this hotel to anyone . July 11, 2012
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