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Rated 4.2 out of 5 by 1004 reviewers.
Rated 4.0 out of 5.0 by Great Food & Beverages I am a regular guest at the Holiday Inn Gatwick and was impressed yet again by the efficiency of the staff and quality of the food. I had room service and this was delivered in good time, was hot and well cooked. My room, although clean, had a strong smell of cigarette smoke and slightly spoilt my stay I'm sure though if I had mentioned this to the reception staff I would have been moved but chose not too based on the time of my arrival Particular mention goes to Alicia on the check in desk - very helpful and friendly September 2, 2015
Rated 5.0 out of 5.0 by Excellent stay and car parking for Gatwick airport Had a one night stay before flying off on holiday. Hotel was clean and bar snack was very good. Price of room was very good and included 15 days car parking whilst away. The shuttle bus to the airport terminal ran like clockwork (both ways). Takes the stress out of getting to the airport on the day. We will definitely do this again. Thank-you. September 2, 2015
Rated 5.0 out of 5.0 by a great way to start a holiday in comfort Very pleased with the holiday inn. will use again. car parking drop off and collection excellent. Bus service to airport very convient. September 1, 2015
Rated 2.0 out of 5.0 by careful about the parking Holiday inn is a "get what you pay for" Hotel Although i was expecting this, i was surprised that we would be charged 10 pounds for overnight parking. This was not made clear when booking the hotel and is in the small print of the confirmation email. something to be aware of when booking September 1, 2015
Rated 4.0 out of 5.0 by Rooms I have stayed in the hotel many times and always enjoy my stay. All the staff are very helpful and friendly. The hotel is very clean and tidy, rooms are comfortable and well equiped. Thanks September 1, 2015
Rated 5.0 out of 5.0 by Stay Park then Fly I was researching the cost of car parking for Gatwick Airport and found that the Holiday Inn deal to stay, park then fly was excellent value for money. The surprise upgrade to Executive room and wonderful cuisine was icing on the cake. We left for the airport check-in relaxed and cool, ready to queue August 31, 2015
Rated 1.0 out of 5.0 by Front Desk Staff Appreciate this is a busy place given location next to Gatwick Airport. A lot of guest come, stay and are never seen again. A number of the male front desk staff appear to very aware of this and more question ready (you ask a question and they ask you one in return) than solution ready. Taking the time to listen to guests is a skill I value. Please do not attempt to argue context when a guest is seeking to pass on information to you. Not sure how far up the structure this culture goes but of front desk staff seem to on auto pilot. Not a great reflection on the brand and I hope this does not reflect the management. On the up side, a hotel worker from house keeping did a great job to get access to the room and sort issues out and the Women supervisor in the morning went a long way to make up with her fellow male staff on the front desk. Never given a one star rating before - ever. August 29, 2015
  • 2015-09-04T11:56:03.304-05:00
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