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Rated 4.2 out of 5 by 1050 reviewers.
Rated 2.0 out of 5.0 Hotel and parking I used the hotel and parking deals. It was easy to find a parking place upon arrival just before 6pm.. After checking in, I find the corridor to my room a complete mess. Dismantled tables and chairs were stacked to one side, the house keeping trolley, trays of half eaten food & beverages left outside a few rooms, couple of ironing boards and irons left next to my room. None of the staff appear to have the urgency to clear away the mess as they where still there around 12pm. When collecting my car I did notice the driver side was full of dried mud. This obviously shows a carelessness and lack of attention. October 2, 2015
Rated 5.0 out of 5.0 by Perfect start to your holiday easy to find, clean and comfy rooms, quite once in the rooms and a peaceful nights sleep. food was lovely and check in and out smooth. October 2, 2015
Rated 5.0 out of 5.0 great location, Friendly welcoming staff, bedroom and bathroom clean, well presented, good selection of breakfast buffet, airport transfers easy October 2, 2015
Rated 5.0 out of 5.0 by Steaks in the Restaurant -Poor See earlier comment ref tough steaks and not cooked to preference October 2, 2015
Rated 4.0 out of 5.0 by Experience As usual, HI contend to give the "guest the best" - however, the breakfast layout is not quite logical. In the other HIs I have stayed at, the cereals are not at one end of the room and the rest at the other, whilst cooked food is in the centre. There are also LITTLE notices written in yellow on a small chalk slate, which are not immediately apparent, stating availability of certain items, which I didn't see at first until it was pointed out to me about what milk was around!! WHY is there an abundance of skimmed milk to be seen and no other unless you ask for it? Our room was excellent except that some previous guest had upset some white substance on the chair and the floor, which had not been corrected, until I asked reception to do so. October 2, 2015
Rated 4.0 out of 5.0 by Comfortable & Efficient When travelling inbound or outbound, using an ' Airport Hotel ' as part of your itinerary, you need: convenient location, regular transfer buses, knowledgeable staff, airport information services, comfortable rooms and provision of food and beverages. - Holiday Inn Gatwick Airport delivers all of this with the reassurance associated with the Holiday Inn brand. Recommended. October 2, 2015
Rated 4.0 out of 5.0 by Going the extra mile My daughter and I stayed here for one night on 26/9/15 before flying out. On checking out I asked reception if they had a very large plastic carry bag my daughter could use to carry her laptop home. Alicia at reception couldn't locate one but volunteered to get one from her car for us which she duly did and it was exactly the right size. Well done to Alicia for going the extra mile, we really appreciated it!. October 1, 2015
Rated 4.0 out of 5.0 by Room nice and quiet, food was poor. Check in was pretty quick although no hint of an upgrade nor apology that no room was available. That being said our room was clean and quiet. We opted for room service as the bar looked busy. My main meal was fine but my wife said her lasagne tasted like someone had torn up hamburger meat and was quite possibly the worst meal she has ever had. The onions rings also tasted fishy so unless I'd order calamari by mistake I'm guessing the same oil was used to fry the fish. September 30, 2015
  • 2015-10-03T13:58:55.092-05:00
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