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Rated 4.2 out of 5 by 623 reviewers.
Rated 5.0 out of 5.0 by Enjoyable stay I was very impressed by the attentiveness and helpfulness of the staff here. In reception, the bar and at breakfast the following morning staff were friendly. Having checked in smoothly, I went up to my Executive room. Extremely clean and comfortable, with handy extras such as bottled water, toiletries and a bathrobe which were appreciated. I couldn't work out how the manual lock on the inside of the door worked but that isn't a problem seeing as you can't open it from the outside without a key anyway. I had a delicious meal at the bar later in the evening, a falafel burger with yoghurt dip and chips which was beautifully presented. There were a few nice options for vegetarians which was much appreciated, including veggie sausages at breakfast which are not usually offered. The atmosphere in the bar was lovely and relaxed. I was a little surprised at the price of one small glass of wine (over £7!) but this is a hotel so it should be expected. In general I enjoyed my stay here and would recommend highly. August 18, 2014
Rated 5.0 out of 5.0 by Park and stay,, and return from holiday We'll can't fault the holiday inn .its on the doorstep for gatwick with a 10 min bus service ,food excellent and beds comfy, 5stars all round Many thanks to all the staff August 17, 2014
Rated 4.0 out of 5.0 by great value pre Holiday and car drop Definately would stay again, good value for money and staff are pleasant and helpful. August 17, 2014
Rated 5.0 out of 5.0 by Could not fault Excellent all round, could not fault, car waiting for me on my return. August 13, 2014
Rated 2.0 out of 5.0 by Changed my reservation I had specifically made a reservation for a family room but they changed it without my consent and without informing me, so when we arrived, my family of four had to squeeze into a standard double bed room, with 2 rollaways. So beware. August 13, 2014
Rated 5.0 out of 5.0 by pleasant stay Staff very friendly and extremely helpful to me and my family August 13, 2014
Rated 4.0 out of 5.0 Perfect for holiday car parking A nice hotel for airport car park deal. Nice food in the hotel restaurant. The rooms are okay, but bed comfort very hard matress. The bar ran dry and only offered expensive bottles of lager etc. Many holiday makers put out by this cost. Before booking a stay again as a family we would look elsewhere and pay that little extra! August 13, 2014
Rated 2.0 out of 5.0 by disapointing stay Disapointing -lighting in room very poor . Staff didn't understand much English unable to sort out issues. Booking was a complette deasaster, I believed i was staying in the airport but instead had to take a coach late at night on my own only to be droped of near but not outside the hotel to be honest it was quiet scary. Room wasn't clean and noisy really disapointed with my stay August 12, 2014
Rated 5.0 out of 5.0 by Good value for money Clean room, good bar menu, lovely staff. Mattress was a bit too soft for my liking, but everything else was spot on. August 12, 2014
Rated 4.0 out of 5.0 by good hotel for a stop over used this hotel for the night before and the night after our flights for our holiday. The staff were polite and made us feel welcome. The room we arrived to was set out for a family room with a double and two singles. Coming back the two singles were replaced with a sofa bed and a put me up, a bit disappointed, but kids made do as it was very late Food was nice and hot, although it was a bit priceyand recommended overall a good hotel August 10, 2014
Rated 4.0 out of 5.0 by Ideal for Gatwick Most impressed by the receptionist staff - very welcoming and helpful. Bar staff unable to cope with peak times resulting in a long wait. August 9, 2014
Rated 5.0 out of 5.0 by Great Service ! This hotel which we booked to have a sleepover between flights turned out to be a relaxing enjoyable stay with wonderful friendly helpful staff and good food .We really enjoyed the experience and would thoroughly recommend August 8, 2014
Rated 5.0 out of 5.0 by comfortable bed and a great breakfast Excellant location for gatwick North. Only a short ride on the shuttle bus. Room was peaceful and comfortable. Breakfast was excellant, everything you can imagine on offer tto choose from. August 8, 2014
Rated 4.0 out of 5.0 by stay and park I chose a VIP Parking Package for my family holiday. Location to the airport was important due to early flights and not have to rush and find parking. As always, as a Platinum customer, the check-in was swift and upgrades provided. The hotel was clean and comfortable, the only criticism was the restaurant. Despite going for an early evening meal, I was told they couldn't accommodate five people as the restaurant was booked. At the time it was empty and we ate in the bar area and was offered the restaurant menu anyway. The bar staff were excellent and the service they offered should be taken as an example and shown to the restaurant staff on how to deal with customers. The parking service was great and handover on departure and arrival was very efficient and highly recommended. August 8, 2014
Rated 5.0 out of 5.0 by Comfortable and good value close to airport with a very efficient (payable) shuttle to the terminals. We had stayed at this hotel some months ago before taking an early flight. This time we decided to stay here before meeting our 2 young grandchildren at the airport from an early incoming flight. We took advantage of the dinner bed and breakfast offer which was very good value. We also used the hotel car park and shuttle to the airport. As before the staff were very friendly and efficient. Most appreciated was the ease of arranging a late checkout time to 2 p.m. despite the hotel being very busy - this allowed our very tired granddaughter to have a couple of hours sleep before we drove home. Many thanks to the reception staff in particular. August 5, 2014
Rated 4.0 out of 5.0 by Comfortable Stay The bed was very comfortable, we both slept extremely well ( the bed was a disaster at Holiday Inn Gatwick Worth). Breakfast was very good with lots of choice. I wasn't particularly impressed with the evening meal menu. We found ourselves struggling to find something we wanted to eat and ended up with burgers. The bus service to the airport was timely and efficient. August 5, 2014
Rated 5.0 out of 5.0 by A proper place to stay. We had a good welcome from the exceptional staff. They were always courteous and friendly and took time to speak to the teenagers! The room was excellent and very clean. August 4, 2014
Rated 5.0 out of 5.0 by Enjoyable stay My recent one night stay at Holiday Inn was a very welcome start to our holiday. No complaints. My only complaint is booking on line, I found it very confusing with the 8 day car parking etc. August 3, 2014
Rated 5.0 out of 5.0 by OVERNIGHT STAY This is my third time staying at HOLIDAY INN Gatwick and was very happy to be back again. All staff, especially at check in, were very friendly and helpful. The breakfast was very good but was not too impressed with my dinner. The steak was tough and there was far too much mashed potato! Overall I would definitely recommend this hotel to anyone staying before or after a flight out of Gatwick. Bermuda August 1, 2014
Rated 3.0 out of 5.0 by Could do better Disappointed with our stay. Family room not made up correctly no proper bedding for the sofa bed. Streaming movie on demand unwatchable due to picture breakup on the TV. Dinner in hotel was ok but the choice was limited. It was just OK. Expected better from Holiday Inn. August 1, 2014
Rated 5.0 out of 5.0 by Great Service Great Price Close to the Airport. Comfortable rooms. Clean. Staff were great and easy to deal with. Restaurant was convenient and good. Price for one night was very affordable. July 31, 2014
Rated 5.0 out of 5.0 by park stay and go- excellent way to start a holiday We booked parking at the hotel, while we were away on holiday for a week. Staying the night before, an early flight, makes everything less stressful. Would definatly book again. July 31, 2014
Rated 5.0 out of 5.0 by Yet another excellent stay Warm and friendly staff, internet access good, excellent food, bar staff very friendly and professional. July 31, 2014
Rated 5.0 out of 5.0 by An early start next day Stopped at this great hotel again, for an early flight from Gatwick with car parked for 11 nights. Reception excellent, we were upgraded too. Room very clean and comfortable with choice of pillows etc plus tea and coffee making facilities. Booked dinner in the hotel restaurant when it opened. Food was very good quality and well presented . My only beef with this hotel is the price of the drinks. I run a club and these prices are well over the top, but we were on holiday. The bus transfer at 3.30 am next day was dead on time and got us to the Terminal with plenty of time to check in and have a relax before the flight. Will definitely be back, but plllleeeezzzzee have a rethink on the beer prices. July 30, 2014
Rated 4.0 out of 5.0 by Good value stay Hotel clean and with efficient, friendly staff. Room was decent and minimal noise from elsewhere. Air con wasnt working but we didnt report it due to our toddler already being asleep by this stage. Overall, excellent value for money if booked in advance...what we paid for the nights stay and parking wasn't much more than just parking would have been at the official airport parking! July 29, 2014
Rated 3.0 out of 5.0 by Very wobbly beds Staff were excellent, Cleanliness was 100 %, but the mattresses on beds were the wobbliest I've ever known - Hardly dared move for fear of falling out !! July 29, 2014
Rated 3.0 out of 5.0 by One night in Gatwick !!! The room was ok nothing to write home about .I stayed at the same hotel last year and we decided to eat out this year as we found the food expensive ,and nothing special .The hotel served its purpose of not having to drive up on the day of our flight July 28, 2014
Rated 5.0 out of 5.0 by Great Hotel Prior to Holiday Used this hotel for a one night stay prior to flight from Gatwick following day. Check in efficient and friendly, room was clean and fresh and air con actually worked!! Had a fabulous meal in the restaurant, I actually had the Steak and it was delicious as was everyone else's meals. OK not cheap, but then again not over priced for the quality and the fact that you are staying in effectively an airport hotel. Got the shuttle bus the next morning which was quick and on time and upon return although we had to wait 15 minutes for the bus (obviously just missed one) once it did arrive we quickly got back to hotel and keys were handed over immediately and our car was already parked out front. All in all I can't fault the service and hotel for our overnight stay. Thank you! July 28, 2014
Rated 5.0 out of 5.0 by Always a joy to stay with Holiday Inn Gatwick Considering this is a busy hotel, somehow the staff make you feel like an individual. I would always recommend anyone leaving or returning from either a business trip or from their holiday, book into the HI Gatwick. It just takes all the stress out of travelling... July 27, 2014
Rated 4.0 out of 5.0 by Great location Stayed many times before, hotel is well placed and acceptable accommodation for along flight. food and bar always good and always get a good night sleep, only gripe is bus back to hotel after long flight, not easily found.... July 25, 2014
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