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Rated 4.2 out of 5 by 218 reviewers.
Rated 5.0 out of 5.0 by EXCELLENT STAY CONSIDERING THE PRICE PAID WE NEEDED A ROOM PRIOR TO AN EARLY FLIGHT THE NEXT DAY AND ALSO SOME WHERE TO PARK OUR CAR. THIS HOTEL OFFERED BOTH FACILITIES AT A VERY REASONABLE RATE. December 10, 2012
Rated 2.0 out of 5.0 by Tired dirty hotel This was a real disappointment and I expected better from this brand. Room OK but dirt on carpet which could be easily removed therefore room not cleaned. Previous guests toilet still on view in the bowl therefore also not cleaned. Dirty Bathroom floor. Top missing from bathroom sink. Finally bath outflow rusted. Poor and laboured service in the restaurant so much so that I did not wait for my dessert. In short an utter disgrace and I have asked my company to look elsewhere for accommodation. December 9, 2012
Rated 4.0 out of 5.0 by London Gatwick Smooth and efficient check in and out, room clean, tidy and comfortable, just what we needed after a long day. It was great to be so close to the airport for our flight the next day. However £10 per person for pre-paid breakfast I felt was way too much, and if we hadn't pre-paid it would have been £15. Sorry, that's just too much. One cider and a small glass of wine cost £8.50 - which was a shock, I guess I'm just not used to London prices and should get out more. :-) Secure car park was a bonus and as we were parked for less than 12 hours it cost £7. December 8, 2012
Rated 5.0 out of 5.0 by Great Service Stayed at this hotel before flying out for a weekend away with friends, and the one thing that really made our stay was the service we received in the lounge area. We didn't really fancy a formal restaurant meal after a long journey so asked if we could eat from the restaurant menu in the lounge. Not a problem, our waiter pushed two tables together and gave us great service throughout our meal. the Hotel itself was in a great location, very comfortable and the parking and bus service to the airport went without a hitch. Will definatley use this hotel next time we fly from Gatwick. December 6, 2012
Rated 5.0 out of 5.0 by A great stay! Arrived off the red-eye from Tampa and fell into an extremely comfortable bed for a long sleep! Good TV - excellent dinner - more sleep and, hey, it's time to drive off to Cornwall on a lovely crisp and frosty winter morning. All in all, a good experience. Oh yes - dining room staff do need just a bit xtra training .... then it would have been perfect! December 5, 2012
Rated 5.0 out of 5.0 by Good again We booked the pre-flight overnight stay with 8 days parking. Everything was as expected, good meals and comfortable room, good service, car there ready on return. Good, smooth operation. December 4, 2012
Rated 4.0 out of 5.0 by Excellent value for money Very nice stay for the night before we flew out of gatwick, only one complaint room was too hot and couldn't change it, had to have both windows open, beds very comfortable, brought more pillows and tea and coffee bits as soon as we asked , very helpful on reception, would gladly stay here every time we use the airport December 3, 2012
Rated 5.0 out of 5.0 by Good value for money pleasant hotel and good value for money. great location for gatwick airport November 30, 2012
Rated 5.0 out of 5.0 by Why no free wifi? We always stay here when going on holiday. Always a good experience. However, having to pay for wifi is really aggravating, particularly as many budget hotels now include it free. Seriously thinking about trying an alternative next time. November 28, 2012
Rated 4.0 out of 5.0 by Holiday Inn Gatwick A pleasant 3 night stay whilst away on business, close to local shops. Room was spacious and clean, didnt use hotel food services, chose to buy from local shops. Would have liked to have used Internet services but felt they were expensive. November 27, 2012
Rated 5.0 out of 5.0 by Excellent service, good nights sleep Definitely would stay again and would recommend hotel to others. Quick and easy for gatwick airport and really helpful staff. November 27, 2012
Rated 5.0 out of 5.0 by Nice and comfy I really enjoyed my time in this hotel. It is nice and clean and the breakfast is really good! November 26, 2012
Rated 5.0 out of 5.0 by Great start to a Holiday We always like to stay the night before we fly off on a holiday. This is only the second time I hav flown out of Gatwick in recent years and I have stayed in this Holiday in both times. It is close to the airport but you don't have all the noise, it is clean and the staff have always been riendly and efficient. It is a good choice whether you travel down by train or drive and leave the car (we have done both and preferred the train) less stressful, if you can get a good deal on the train tickets. Breakfast was very good, plenty of selection and well cooked, the only thing we feel is that the bar prices and restaurant prices are a litle on the high side. We would always choose this hotel if we fly out of Gatwick. Recommended November 24, 2012
Rated 5.0 out of 5.0 by Comfortable Room Excellent hotel to stay at and convenient for airport with the facility of leaving your car safely while you are on vacation. Little things like having scales to check your luggage before you leave, doors opening automatically from the car park, and regular transport to the airport over 24hours. Only complaint lack of suitacase trolleys which would have been useful and also lack of lighting in the bedrooms but this is the case in every Holiday Inn that we have stayed at recently - lighting is really insufficent. November 24, 2012
Rated 4.0 out of 5.0 by A very good alternative to on-site airport hotels We picked this hotel because it offered a very good rate for a one night stay and 8 days parking. The bus transfer to the airport is very regular and quick. The hotel is clean, with friendly staff and offers a peaceful night's sleep. All in all, this made for a stress free start to our holiday - drive into the hotel car park, hand your keys in, easy transfer to the airport and the car is ready and waiting on your return. Will definitely use the hotel again. November 23, 2012
Rated 4.0 out of 5.0 by Great hotel, but Wi-Fi too expensive Great hotel, clean rooms. However, a one-night stay was a bit pricy, given no breakfast being included. Also, charging Wi-Fi 5 GBP per hour is outrageous. Good hotels nowadays offer Wi-Fi free. November 21, 2012
Rated 5.0 out of 5.0 by very comfortable and convenient We have used the hotel & parking a couple of times now and find everything about service and team of staff just perfect - convenient, comfortable and logistics great November 20, 2012
Rated 4.0 out of 5.0 by smoking room we did have a smoking room (all we could get at short notice) and it did smell of stale tobacco smoke. Could have aired the room a bit better November 18, 2012
Rated 4.0 out of 5.0 by Friendly staff Staff were very friendly & polite both at Reception dest & restaurant. Good value for money. November 18, 2012
Rated 4.0 out of 5.0 by Very pleasant hotel Overall a very pleasant stay but have some billing issues which I will direct to Customer Care. The restaurant staff where particularly attentive and the breakfast excellent, if somewhat expensive. November 17, 2012
Rated 3.0 out of 5.0 by Just mediocre Sorry Holiday Inn, but this was not a stellar performance. Service at the restaurant didn't come with a smile. And WHY are you charging for in-room WIFI in the 21st century???? Hats off to the front desk employees who were very courteous as well as the bus connections to and from the airport. But the facilities are lacking compared to other HI hotels I've been in. November 15, 2012
Rated 5.0 out of 5.0 by Great to choose special pillows Absolutely splendid for a flight from gatwick. Always clean and comfortable without any aircraft noise. Buses to terminal frequent and inexpensive Very efficient staff and convenient to park your car on site. Splendid, thank you. Priority club member D Pooley November 15, 2012
Rated 5.0 out of 5.0 by Stay and Park This service is exceptional, having used it now for past 3 years, and hope to carry on using it. Great value for money. November 14, 2012
Rated 5.0 out of 5.0 by A great experience - a relaxing beginning to our holiday. This is the first time we have used the Holiday Inn service to stay overnight for our very early flight to Tenerife and found it took the stress out of travelling on the M25 and worrying about traffic hold-ups. We took the shuttle bus from the hotel and picked up the car having had a 'free' weeks parking with no problems. Will certainly use this arrangement again from now on and would thoroughly recommend it. November 6, 2012
Rated 4.0 out of 5.0 by Nice Hotel to start your Holiday We booked the park and stay service that gives loyalty to those using this service again from this hotel. It is an ideal start to a holiday in getting there the day/night before a flight, knowing your car is safe and will be there upon return. We enjoyed express booking in as a 'priority club' member and the member who took care of us was extremely welcoming and efficient. The hotel room #executive# is roomy enough and enjoyed good decor and was spotless. We used the bar for dinner and again this was welcoming and the waiters were in good humour. The food was just what we ordered and the prices were average hotel prices. Checking out was extremely fast and then the shuttle bus #£3.00 per person each way# to the airport was quick and easy. When we returned it was so easy giving in the documentation and collecting our vehicle ready to return to the home grind! All in all a good and busy transient hotel. November 6, 2012
Rated 5.0 out of 5.0 by very short stay We stayed the night before we flew and on nour return. We have not stayed at a Holiday Inn before and didnt expect the level of service etc but were very very pleasantly surprised. All staff couldnt do enough for us had excellent manners and it was a pleasure to realise that at soem places like here the customer comes first. Excellent stay November 4, 2012
Rated 4.0 out of 5.0 by Reasonably Priced The package was very reasonable. The food available was good. My only comment is that like many of my country men I do not like the American idea of complimentary service charges. If the service is exceptional then it is acceptible to tip but otherwise it should not be a means for the management to keep their staff salaries so low that they rely on tips to have a reasonable income. I was surprised at how few British staff were around. The hotel was ideal as a stop off point before going on holiday. The hotels in Europe which we frequent leave many of those in th UK like poor cousins. The atmosphere is often much better. Most of the large corporation hotels could be in any city- they are very much the same. The holiday Inn hotels are ideal for an overnight stop but not what I would want to stay in if I was staying longer. November 4, 2012
Rated 5.0 out of 5.0 by Lovely room very comfortable It was our second stay at this particular hotel and found the reception staff very welcoming upon our arrival after a long drive this is just what is required. Paperwork all ready and waiting. Effortless on our part. We look forward to returning next time we fly out of Gatwick. November 4, 2012
Rated 5.0 out of 5.0 by Very convenient on course to a holiday! yes would definately use this service again, to a start of a holiday. We used the holiday inn for convenience and location. parking our car in the longterm carpark is a must if you have a early flight in the morning, use the shuttle service bus to the airport from the hotel. Nice family room and comfortable beds, furnished to a good standard. November 3, 2012
Rated 4.0 out of 5.0 by great location for airport This hotel is ideal for stay park and go because it is so close to the airport and has a regular shuttle bus to take you there. Book in advance for the best rates October 29, 2012
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