Rated 4.2 out of 5 by 432
Rated 4.0 out of 5.0 by Popey577 Fab breakfast!
We stayed here before and after our holiday. Everything was great. The parking- breakfast- food- reception - location - shuttle bus. Etc. my only complaint is with the child's sofa bed. It was very lumpy and squeaky and not very comfortable. I would look to book a family room with 2 proper double beds in the future. Even if it meant using a different hotel.
August 9, 2013
Rated 5.0 out of 5.0 by ndb38 Pre-holiday stay
Found the hotel and it's staff to be excellent. Room was clean, kids slept well and breakfast was excellent. Would definitely stay again.
August 7, 2013
Rated 2.0 out of 5.0 by chrisa962 STAY 1 NITE FOLLOWING LATE NIGHT INCOMING FLIGHT
I have stayed at the above hotel on a number of occasions and am a reward club customer. As always the room was very clean and comfortable and all the facilites worked.
My only criticism concerns the fact the room was next to a staircase and the door was continually heard opening and shutting from 6am - i presume by the cleaning staff. They also stood outside the room chatting quite loudly, This was particularly annoying as we had only been able to check into the room at 2am following a late flight from Turkey. Luckily my two children who were with me slept through this noise.
My suggestion would be to provide some silencing mechanism to the noisy door and provide training to your cleaning staff that they need to keep the unneccasry noise to a minimum and respect the fact that guests will not all want to be awoken early - particularly if they do not have a flight to catch.
August 5, 2013
Rated 4.0 out of 5.0 by nicevoice very friendly and helpful service
The park stay and go package was good value for money compared to off airport prices. The reception staff were very helpful and friendly. They even found some cotton wool for my wife very late at night.
August 5, 2013
Rated 1.0 out of 5.0 by Sandie9440 Appalled!!!
Absolutely appalled that on arrival at 6.30pm the room was not made up despite being given a key! Not looking forward to our return room on coming home from holiday. !!!!
August 5, 2013
Rated 5.0 out of 5.0 by dsmb overnight at gatwick
After ending up stranded at Gatwick after missing an interconnecting flight , the staff and service made my stressful situation into a relaxing enjoyable one. They were very kind.
August 3, 2013
Rated 1.0 out of 5.0 by clock poor reception and bar staff
I am sorry to say that this hotel is the worst holiday inn i have stayed in, the staff were unfriendly, when i ordered food they got the wrong table number and offered my food to two other tables.
The bar staff were very slow and did not seem interested.
I was not recognised as a platinum member until i asked if they had my priority points number.
July 30, 2013
Rated 3.0 out of 5.0 by BigPhil Hotel OK but parking a joke!
Typical large Holiday Inn. Decent, comfortable rooms and all usual amenities, although public areas are a bit tired and dingy. Price reasonable (for an airport hotel.) Parking is a joke, however. The hotel runs a long-term parking deal and consequently has a massive, sprawling car park that was absolutely jammed when I visited. Cars parked in the grass, on the curbs, etc. While normal at UK airports, charge for shuttle bus is irritating too.
July 26, 2013
Rated 4.0 out of 5.0 by H200 Good Hotel, Excellent Service, Comfortable Bed
My wife and I stayed one night en-route to Jordan. To get to the hotel its a 3 pound ride each by bus from Gatwick Airport. Our room was a double with plenty enough space. The room was clean and well presented.
There's a lovely wee pub about 10 minutes stroll down the road, just ask the reception desk staff for instructions on how to get there. Its a nice wee spot and the food and pints there are lovely.
The food is typical Holiday Inn fare. We enjoyed the full English breakfast. We would be happy to stay here again, if fact we probably will!
July 26, 2013
Rated 1.0 out of 5.0 by Gazzarugby The worst hotel I have stayed in
As a paltinum member of the IHG group I have stayed in a lot of their hotels. However this one is the worst not only in the group but also in my hotel experince apart from the one in Iraq just after the war maybe but at least the staff in Iraq were good natured.
They also think its ok to give your room to someone else while you are still in it and sleeping. They also then offered to pay my bar bill for my experince but later decided to bill me for it when I left the hotel.
Try the one in Worth its a bit further away but a lot better.
July 26, 2013
Rated 5.0 out of 5.0 by mrfredrikson Excellent service
When flying from Gatwick airport we always stay at Holiday Inn Gatwick. On each occasion we have received excellent service booking in and out. The room is clean, comfortable, well equipped for our needs and, in view of it's proximity to the airport, very quiet. The shuttle bus is reliable and our car has always been safely parked for our return. We do not usually use the restaurant preferring to eat at the airport to utilize the time after checking in but on the occasions that we have eaten at Holiday Inn we have been pleased with the standard of food although it may be a little on the high side pricewise.
July 25, 2013
Rated 4.0 out of 5.0 by JCBOntario Great Location to Airport
This hotel is lovely. The staff are generally good and helpful. The rooms are well appointed and comfortable. The shuttle to the airport is a welcome touch.
July 25, 2013
Rated 4.0 out of 5.0 by Dobs25 Easy holiday get away for Gatwick
Very helpful staff ensured eight days of parking for holiday. Prompt bus service to terminal for early flight.
July 24, 2013
Rated 5.0 out of 5.0 by KarenH18 Always excellent Holiday Inn!
IHG & in particular the Holiday Inn is my favourite brand and never lets me down. From staying here for business or the night before flying on holiday, the experience is the always the same - excellent. As a platinum IHG Rewards Club member I am recognised by name as soon as I check in and the 500 points voucher is a really nice touch.
July 22, 2013
Rated 5.0 out of 5.0 by gazzamac Painless - as always
Always stay at hotel when using Gatwick Airport. Friendly, efficient staff, great parking service. Great to see IHG finally rewarding loyalty with tangible benefits.
July 22, 2013
Rated 5.0 out of 5.0 by JCLA Air conditioned room and excellent breakfast
Very Friendly and helpful staff. Air conditioned room which was greatly appreciated in the very hot weather we are having. The shuttle bus is frequent and only a few minutes from the airport to the hotel. Food was very good with an excellent breakfast. The room was surprisingly quiet considering how close it is to the airport.
July 22, 2013
Rated 5.0 out of 5.0 by GrumpyOldMan Recommended
I can thoroughly recommend this hotel for anyone using Gatwick Airport and looking for somewhere to stay and leave the car whilst they are away. The combined package is excellent value and the staff are great.
July 20, 2013
Rated 4.0 out of 5.0 by Devon2013 Adequate but not superb!
We chose this hotel because of its price which included our parking for 15 days! On booking we were specifically told our car stayed in the hotel carpark and we kept our car keys! This is not the case we were requested to hand over our car keys to enable staff to move our car to another place (hotel property)! We were not too happy at leaving our keys or that someone else would be driving our car!! It is quite hard to converse with reception staff that do not speak English clearly! Our rooms (2) were adequate for a 1 night stay! The restaurant however cannot be recommended! The food ordered was not of good value; it took a long time to come (30 minutes approx) and one meal was not as ordered!! We complained and we were told a new meal could be ordered but having waited 30 minutes this was not acceptable! We were offered a reduction on our bill to compensate! However later when examining the bill we found an item on it we had not even had!!
July 18, 2013
Rated 5.0 out of 5.0 by JCBOntario Enjoyable Stay
We were just visiting for one evening while awaiting an evening flight. The room was ready on arrival and we were received promptly and directed to our room. The room was clean and well appointed.
The majority of the staff we encountered were friendly and assisted where they could.
July 18, 2013
Rated 4.0 out of 5.0 by ericsue pleasant convenience
After a long and tiring journey by taxi's, trains and planes (sounds like a song intro) we were able to shower and relax in veritable company. We ate in a well appointed restaurant with good food and excellent service and followed by a good nights sleep made up a really enjoyable visit, thank you.
July 12, 2013
Rated 4.0 out of 5.0 by yellowone Holiday started here
Room as expected - clean, fully equipped.
It was the food that excelled. Much better quality than we expected. Also, the restaurant service was helpful - he even taught me my first word of Polish, which I used a lot while we were there.
July 11, 2013
Rated 3.0 out of 5.0 by Spence Airport Hotel Gatwick
Had to stay at a Gatwick Hotel due to a flight time change and had enough Priority points to use for this stay. However found this hotel to be what I call a typical airport hotel. The reception staff were OK but not what I would call friendly. The room was smaller than a Holiday Inn Express I recently stayed in and the decor, furniture and bathroom in particular were all in need od updating. The bathroom was showing its age and felt decidedly worn out. We had booked it as a family room for four yet only had 2 towels. Asked for more towels and some facecloths but only got one extra towel with the member of staff apparantly having trouble to understand English. At the start of a holiday this should be a good experience. I always use the Holiday Inn Group hotels and I do travel for business and holidays quite a lot but I do find some airport hotels to be below standard. It feels to me as if sometimes it is accepted that as most people only stay a short time to catch a flight then the quality can be less and the service more spartan. If I have to stay at a Gatwick hotel again it will not be this one.
July 9, 2013
Rated 5.0 out of 5.0 by Leesylou Great nights sleep
Stayed here on 28/6/13 en-route to a holiday destination. Able to leave the car there and an excellent shuttle bus service to and from the airport. Ideal. :-)
July 8, 2013
Rated 2.0 out of 5.0 by HughS Room OK shame about the service!
We booked for a single night, leaving the car for 4 nights. Bad news was this counts as 5 days even though the car was only there for 4!! So had to book the 8 day package instead of the 4 day one (more expensive). Bad start! Arrived at the hotel to find location of car park for multiple day stay was not clear until you actually drove to it round the back (why not put the signs at the entrance?). Then the receptionist was curt and offhand, so even worse start. Bar prices seemed excessive and the barman was strange - who ever heard of paying for drinks before they are poured! The room itself was fine, but on our return to collect the car I was given a ticket which wouldn't open the car park barrier, so had to return to reception to sort out. So a bad ending to add to the other concerns. We will NOT be staying at the Holiday Inn Gatwick again.
July 7, 2013
Rated 5.0 out of 5.0 by Jihnny Holiday inn gaGatwick
We always stay here before we fly from Gatwick, good staff, nice hotel, just expensive drinks, otherwise fantastic.
July 6, 2013
Rated 4.0 out of 5.0 by kmarti Park stay and go extremely smooth.
We used the Park Stay and Go, and also stopped for a night on our return. The Airport transfer and on site parking are excellent. A welcome at reception at any time Day or Night, and a good ole Holiday Inn Breakfast..
Arriving home after the trip, whoops I 'd left my Mobile behind.
One call, through to Housekeeping,Yes my phone had been found, and much to my delight , it arrived Recorded the next day.
Many thanks and I will be sending the postage on.
July 5, 2013
Rated 4.0 out of 5.0 by JessN Great service, close to airport
The check-in personnel was very friendly and accommodating. We stayed here because we had a very early flight in the morning, and we had a nice stay. Bed were a bit hard, but we're finding that in all the hotels we stay in - so it might be a European thing. Room was very clean.
July 1, 2013
Rated 5.0 out of 5.0 by CRA13 Excellent
This hotel is excellent value and the staff from Reception to the Dining Room to the Chambermaids could not be more pleasant and helpful.
A quiet and very comfortable room with excellent facilities.
We ate in the Dining Room and the food and service was superb. The chef certainly takes a great deal of trouble in presenting good food of excellent quality.
Shall certainly stay again when departing from Gatwick Airport.
June 30, 2013
Rated 4.0 out of 5.0 by honeymoon15 OUR STAY WAS WONDERFUL WOULD RECOMEND IT WAS OUR HONEYMOON BREAK
My stay was most comfortable only need one thing and that was a mirror and stool to do my makeup and hair in the bed room.
but my experience was very good and excellent service the restaurant in the morning was supurbe.
would stay again .
Carmen and Steve honeymoon break
June 29, 2013
Rated 4.0 out of 5.0 by SuzyC Park and Stay
A very comfortable and convenient start to a holiday, flying from Gatwick.
June 29, 2013