Rated 4.0 out of 5.0 by obnail good customer service
staff very pleasent and helpfull, food was also good, although hotel is in need of paint and decorate in rooms to smarten up,
prices in hotel are a little dear for whats offerd
October 4, 2012
Rated 4.0 out of 5.0 by Harry101 Holiday stop over
Stayed 1 night prior to a holiday abroad and found it to be an excellent location with only a short bus ride to Gatwick Terminal. Room was clean and comfortable and we enjoyed the food in the restaurant.
October 3, 2012
Rated 3.0 out of 5.0 by Restraintman1956 Over priced and disorganised
Room booked for 2 persons but set up for 1.
Mugs towels etc.
Room advertised as executive but not as large or as smart as some other holiday inn standard rooms I have stayed in.
The furniture was threadbare and the bathroom well past it's sell by date.
Overall very disappointing start to holiday.
No price reduction as we leaving before 6,am so cooked. Breakfast not available.
No proper explanation of parking system and return to hotel
Menu limited on the package
October 2, 2012
Rated 5.0 out of 5.0 by NipperC Brilliant Value & PacKage
Booked the VIP Parking Package and must say one of the best deals I have EVER booked. Would use it again and thoroughly recommend it, as I said Brilliant value and package well done Holiday Inn !
October 1, 2012
Rated 4.0 out of 5.0 by Margemeister Good but......
The hotel was comfy and clean. Restaurant food was excellent and service was very friendly. I do object to paying for a room and then being asked to pay Internet charges. Why is not the Internet connection free????k
September 27, 2012
Rated 1.0 out of 5.0 by Keri Post holiday relaxation
First time we decided to stay on landing before driving home. Had an excellent breakfast and felt very refreshed and relaxed driving home.
September 26, 2012
Rated 4.0 out of 5.0 by centurywharf Ideal overnight stay
Staff were very helpful.
Bus service to the Airport excellent.
The ability to leave your car at the hotel was much easier and more convenient than using "Airport parking companies" and made for a more relaxing holiday.
September 25, 2012
Rated 4.0 out of 5.0 by GeeKay Good Overall Experience
Check-in and check-out were excellent, the room and early morning breakfast were very good, staff very helpful and transport to/from airport easy and quick. We used to go to other hotels, but since we found the Holiday Inn with the 8 or 15 day on-site parking, we always now choose it, and Priority club discounts are very welcome.
September 21, 2012
Rated 5.0 out of 5.0 by Pauline Great Service
We were so happy to be greeted by Gema, reception staff. Holiday Inn has to be so happy to have her at the front desk. She greeted us warmly, graciously took care of all our questions, right down to printing our boarding pass. Her performance was outstanding!
We were delighted to find wash cloths in the bath - most unusual in a European hotel and most appreciated by an American.
September 20, 2012
Rated 5.0 out of 5.0 by Claudio Good accommodation for a reasonable price
The many times I have been there I had a good rest after the flight. When merchandize was delivered for me it was very well taken care of by the desk staff and delivered to my room.
Also, because of late return flight on the day of departure, I was always offered to occupy my room for some additional hours without extra charge
September 20, 2012
Rated 4.0 out of 5.0 by Sorefeet2 Holiday Inn Drop Off/Pick Up Points
Although we were satisfied with our recent stay at this hotel, we shall not be staying again. The coaches are now obliged, by the airport authorities I presume, to drop off/pick up passengers some 1,000 yards from the terminal entrance! This is not funny when one is being dropped off/collected at some unGodly hour of the day and dragging heavy luggage. Granted, this is not the hotel's fault, but it IS their fault that they don't advise people when booking! Beware everyone - unless you have trained for the London Marathon!
September 19, 2012
Rated 4.0 out of 5.0 by MartinP Good location
Good location close to airport. Had an early flight out so needed good transport link to airport, which the hotel supplied.
Would recommend.
September 5, 2012
Rated 5.0 out of 5.0 by Kailas Excellent Reception Staff
Thank you very much for your hospitality. Smiling faces at the front desk. All my requests were honoured. They offered my friends a free car parking space as a gesture of goodwill. I was being recognised as Platinum member which doesn't happen often at other places.
I had stayed here in the past & mid age lady at the front desk checked us in was superb. I did not get my upgrade!! but she convinced me well!!
Nice Location, Good Value for Money & Great Hospitality!!!
September 3, 2012
Rated 5.0 out of 5.0 by earlytraveller Great for early morning flights and airport parking
I booked the hotel as we were flying out at a very early hour the next day and travelling with 2 children. Wasn't expecting anything too flash and hotel exceeded my expectations. All staff were friendly and helpful and bus was on time and we got to the airport easily.
Upon return car was in car park and easy to pick up and drive home.Will use again if needed. No complaints.
August 21, 2012
Rated 5.0 out of 5.0 by Lezj Clean and comfortable room
A most pleasant stay (4 nights).
Room was cleaned daily to a high standard.
All staff very polite and helpful.
Food in resteraunt of a very high standard
Many thanks
July 26, 2012
Rated 5.0 out of 5.0 by Summers66 Hotel & Airport parking
Hotel was very good except that we had a family room which was a converted sofa as the other bed which was very thin and uncomfortable. Apart from that the hotel was good and used the car park for storing our car while away on holiday.
July 17, 2012
Rated 4.0 out of 5.0 by Jayna Good for an overnight stay
the hotel is ideal for over night stay before flying out the next day, staff are friendly, rooms are decent with the exception of the sofa bed which looked like it hadn't been cleaned for a long time! the hotel in general was clean and tidy.
July 16, 2012
Rated 5.0 out of 5.0 by jjwvegas Great stay before holiday
We arrived after 5pm for a 1 night stay with 8 days parking, the night before we went on holiday.
Check in was very quick and efficient, and the room was clean and comfortable. It was nice to have a tea and coffee tray, but a couple of biscuits would have been nice!
We ate in the Traders restaurant - the service was very good and the food was great.
Check out was just as simple, and leaving the car was an easy process.
On our return after our holiday, the car collection process was quick.
Would highly recommend.
July 15, 2012
Rated 5.0 out of 5.0 by Mike15B Very good service - as expected
Thank you for making my reservation and stay so easy and pleasant
July 14, 2012
Rated 4.0 out of 5.0 by Tam123 clean comfortanble rooms
When we arrived we were greeted courteously by the staff and with a smile. The rooms were simply furnished, clean and tidy. It was a little noisy at times when people were coming and going but overall good experience. Would stay again.
July 14, 2012
Rated 3.0 out of 5.0 by Gigi Good Holiday Inn standard hotel
No much to say really, all around a standard
Holiday Inn hotel. No worries.
Check in was a bit "grumpy", but it is a busy "stressy" hotel.
July 13, 2012
Rated 4.0 out of 5.0 by Lily11 Before our Longhaul trip
We had a very comfortable nights stay, with good food and very friendly and helpful staff.
Will definitely stay here again before doing another longhaul.
July 13, 2012
Rated 4.0 out of 5.0 by Sheila68 Comfortable room and good food
It was a pleasure to return for a night's stay before flying out on holiday..it is my preferred way from my home in North Yorkshire. Thank you
July 12, 2012
Rated 5.0 out of 5.0 by PIP42 busy hotel
for a busy hotel it was nice and clean, the check in & check out was quick and the food was excellent, the parking package is good value .
July 12, 2012
Rated 4.0 out of 5.0 by johng Comfortable Room
The hotel was very busy so check in was a little slow, but the room was a good size and very clean and comfortable. There was a good atmosphere in the bar and restaurant.
July 12, 2012
Rated 4.0 out of 5.0 by Perchic Great service
We had an enjoyable stay. The room was
Lovely and staff very helpful.
July 12, 2012
Rated 2.0 out of 5.0 by Roddyc Met my expectations
Only problem i had was a noisey family across from my room and for some reason they did not shut the door and the kids were noisey. Fortunately it did not last for long. Apart from this all went well.
July 11, 2012
Rated 5.0 out of 5.0 by John21 Staff at Gatwick
The staff are excellent especially Lesley on reception, who is always helpful, efficient, and business like.
Restaurant staff are very pleasant, and helpful.
All of your staff are very smart, and take pride in their appearance.
The hotel manager is always on site, acknowledges regular guests.
July 11, 2012
Rated 5.0 out of 5.0 by Delynne Relaxing night before start of holiday
Following journey to Gatwick by National Express had a relaxing night before setting of on a long flight to Cuba - great soup & dessert in our room very prompt room service & fast checkout would definitely do same again
July 11, 2012
Rated 5.0 out of 5.0 by kirtobserver airport getaway
This is a difficult hotel to find - location signs are few and far between.
Once there check in was so smooth and staff very helpful. Everything explained and reservations made for eating that evening.
Great choice on the menu and excellent food.
Hotel has a large pub type atmosphere and large tvs blaring so not ideal for eveyone - but you can eat at the tables away from them and still be inside.
Great shuttle bus to the airport - very frequent.
Safe parking.
July 11, 2012