Rated 4.1 out of 5 by 374
Rated 5.0 out of 5.0 by ScitUK Wonderful hotel
Stay here always when catching morning flights out of Gatwick. The rooms are always clean and bright - the welcome is always good, the staff are always helpful and polite, and the food is of a good standard and not overpriced - the chicken and avocado sandwich is to die for!!
My only problem with the hotel is the high cost of Wi-Fi access! However, even that problem would not stop me staying at Holiday Inn Gatwick Airport, nor would it stop me recommending to others!!
May 13, 2013
Rated 3.0 out of 5.0 by JRC123 Comfortable and convenient
Our flight was at 6.25 in the morning so it made sense to stay near the airport the night before.
The entrance to the hotel is light and bright and clean with framed photographs on the walls. You can help yourself to water and there's plenty of seating available should you be checking in at a particularly busy time.
The receptionist who checked us in wasn't particularly welcoming but gave us a nice room that was well-priced thanks to a deal i found fairly last minute.
Our room was spacious and clean and the beds were very comfortable. The bathroom was a good size and again, this was clean too.
In terms of food and drink, I hadn't had time to get dinner before I arrived but didn't want to have a full meal as such which left just the vending machine which was HUGELY overpriced but my only option. So if you think you might want a snack during your stay, buy it before you get there.
The shuttle bus was great. It only took 15 minutes and cost £3.00.
May 11, 2013
Rated 5.0 out of 5.0 by snail1 great hotel
this hotel was friendly and clean with comfortable beds and pillows. The food and the service was excellent.
May 7, 2013
Rated 5.0 out of 5.0 by Susie21 Happy Ending
Holiday Inn at Gatwick was a perfect choice for our last night in England. After a great holiday it was good to relax and enjoy our last night before returning home to Australia.
We found Holiday Inns to be consistently good, with friendly staff, good service and convenient parking.
Thanks for helping to make our holiday memorable.
May 7, 2013
Rated 5.0 out of 5.0 by Lennieb Very clean and great customer service
We stayed here for one night before flying to Florida, was able to park ok
Check in was hectic - but the rooms were so spotlessly clean
We needed extra bedding for children to sleep on the sofa bed and called housekeeping, who were there within minutes and Made the bed up for us there and then.
Good service in the restaurant too, nice food which kids eat free and was also able to use my tastecard too - bargain!
Why stay at overpriced Hilton when holiday inn has everything you need minutes away??
Would definitely recommend!!
May 6, 2013
Rated 4.0 out of 5.0 by Jeffd2010 Use
We used the hotel to stay prior to a vacation, the package, including 8 days parking was excellent value for money, the staff were friendly and helpful, especially on our return at 0300!! Booking was easy and efficient, with the only downside being that you cannot book breakfast with the car parking offers!
May 2, 2013
Rated 4.0 out of 5.0 by Poodles Pleasant room and friendly staff
I enjoyed my night at this hotel. I found the reception staff very helpful and friendly. I only have one really major complaint. Why oh why can't there be an ICE MACHINE somewhere in the hotel. It is most frustrating to have to go to the bar and get a glass full of ice which has practically melted by the time you have returned to your room. I have spent many nights in several Holiday Inns around the world and it seems only in the U.K. do you not have this facility. I'm sure they can't cost that much and you can't be that short of water!
April 30, 2013
Rated 4.0 out of 5.0 by j3jp Well sited for airport
This hotel is well sited for the airport and has a large car park with free parking and a shuttle service to and from the airport terminal
although you have a long walk when dropped off at the north terminal also the beds are very hard.
We had a meal my wife,s was fine but my meal was not so good the piece of sirloin steak that I have was like rubber you just could not cut it or eat it at all I complained and was told that all the steaks were the same so I changed my order to another meal this one was fine I think they need to change their supplier if this is the case
April 29, 2013
Rated 5.0 out of 5.0 by Romeos52 holiday starts here
We always stay here the night before our Holiday if we can. So clean and comfortable, and the staff go out of their way to carry out any request. It really gets the holiday off to a good start.!!
April 27, 2013
Rated 5.0 out of 5.0 by Ryvita Good Hotel
Room Very Good, Staff Very Helpful, No More To Add.
April 24, 2013
Rated 4.0 out of 5.0 by Sheila68 Good standards
I have stayed here many times - and love the convenience for the airport and main line station. The staff are always attentive - and the food good. Some aspects of the room were a little tired - but it was very comfortable.
April 20, 2013
Rated 5.0 out of 5.0 by ScitUK Relaxing overnight stay
Living in Cornwall and catching a 6.40 am flight, Holiday Inn Gatwick provided the ideal overnight stop. The staff were friendly and efficient and the room clean and comfortable - what else could we want??!!
April 20, 2013
Rated 5.0 out of 5.0 by Patsyw Perfect start to our holiday
Rather than face the M25 early morning, we decided to take a Stay and park deal at the Holiday Inn Gatwick. Lovely relaxed meal, good nights sleep and 5 minute taxi ride early morning to the airport. Our holiday started the night before
April 20, 2013
Rated 5.0 out of 5.0 Family prior to flight and return
Staff friendly and helpful.
Rooms comfortable with better sat tv than Turkey
Food good, breakfast staff extremely friendly.
Would return If flying from Gatwick.
April 19, 2013
Rated 4.0 out of 5.0 by BBCB Airport hotel
A good stay and I was upgraded after asking. Good facilities overall and enjoyed the stay. On the downside, the prices in the restaurant were a little steep. Also, I wish I would have been informed that there was a shuttle bus from the airport which I would have used instead of a taxi
April 17, 2013
Rated 3.0 out of 5.0 by Prius Unrecognised
I use this hotel on a weekly basis. On arriving late around 11.00pm after a 280 mile journey and usually recognised as a Gold member. However, on this visit, the person checking me was not aware that I was a member, despite me stating that I was. She did not check the system to verify my membership and stated I would need to present my membership card to prove I was a member (which was in my car) and I said that I would provide that on check out as it was raining heavily and the car was parked some distance from the entrance to the hotel
However I was not offered the bonus points being offered to other member guests around me. I therefore accepted the situation but equally disappointed to be provided with a single bed room, when my registered preference is always a double bed.
Disappointed with the reception as it would only have taken the receptionist to check on the computor.
April 16, 2013
Rated 5.0 out of 5.0 by Grinners53 Disaster averted - written by "the wife"
We had left our car at the Holiday Inn when we went on holiday. On our return to a rainy Gatwick we waited for some 30 minutes for the hotel bus. We then queued at Reception to retrieve our car, only to be told that it had a flat tyre. By now it was approaching 6pm and we had a reasonably long drive ahead of us. The RAC said that due to a major accident on the M25 it would take them some 75 minutes to reach us. We had already been up since the equivalent of 4am UK time to check out of our holiday accommodation and catch our return flight. The lovely staff at the Holiday Inn not only saved the day, but provided an executive room for a very low price and found me some hair conditioner from the store cupboard as I had finished mine in Crete. We had drinks in the bar, a lovely dinner and crashed out. The next day we enjoyed a delicious leisurely full English breakfast in bed before locking the cruise control on to 50mph and crawling round the M23, M25 and A1M on our space saver. Holiday Inn you saved the end of our holiday from being an unmitigated disaster and the only one to suffer was our cat who had to spend a few hours longer in cattery. We hope she will forgive us in due course.
April 14, 2013
Rated 5.0 out of 5.0 by Butts50 Super all round hotel
Staff very helpful ,room comfy,breakfast super,evening meal good choices. Service excellent. Price super.
Excellent value especially when parking is included.
Will certainly return yet again.
April 13, 2013
Rated 5.0 out of 5.0 by bollingbroke Comfortable hotel
very comfortable hotel close to gatwick, and train station, very friendly staff and helpfull.
April 11, 2013
Rated 5.0 out of 5.0 by MyLittleEye Smashing
Like most, stayed here for an early morning flight from Gatwick.
Overall the stay was excellent & highly efficient, from the moment of check-in to checkout.
Car parking at £10 for 24 hours was fair.
Food was excellent and fairly priced & varied.
Wi-fi - only had my mobile so during connection I must have clicked the wrong wi-fi tariff and ended up paying £25 to check my emails once. Galling, but my fault.
The room was comfortable and well-stocked with towels and toiletries & the ubiquitous tea & coffee.Bed was comfortable and TV was adequate.
Overall, excellent. They obviously know their clients (mostly) are in transit to/from the airport and cater accordingly for their needs.
The hotel bill was pushed under the door for 'speedy checkout' but the reception staff at 5am were just as quick but more friendly.
Having stayed at Holiday Inn before, I was worried about eating there as their 'microwave culture' turned my stomach; but am happy to say Bravo! Food excellent, varied, tasty and obviously cooked fresh to order.
Before I fly off to Malta in May, I think I may just stay here again and be refreshed for my flight.
April 9, 2013
Rated 2.0 out of 5.0 by glug Not a very good night's sleep
The beds are not very comfortable. The sofa-beds if you have kids with you are positively shocking. All the springs poke through. My son was so uncomfortable I had to pad the mattress with all the towels I could find and remake the bed with the sheet over the towels. The cot was not there when we arrived, despite having been requested and confirmed by staff weeks in advance. I called down for it and went to dinner. When we came back over an hour later to put the kids to bed it still wasn't there and I had to call again. When it came it was so wobbly we were afraid it would collapse during the night. There was a lot of noise in the corridor late at night. Overall not a great stay. The staff were polite and friendly but if they don't then come up with the goods that's not much use. The food is indifferent and there is nowhere for kids to run about.
April 7, 2013
Rated 5.0 out of 5.0 by ozman very comfortable bed, friendly and knowledgeable staff
Great place very clean and comfortable thanks for a great sleep. We flew in from Spain and staff was very helpful and attentive to our needs.
April 4, 2013
Rated 5.0 out of 5.0 by gogandy Ideal for park & fly from Gatwick.
Only 10 mins or so from Gatwick and with regular transfers, this Holiday Inn is ideal if you have an early flight and you need to travel down the night before and park your car for the duration of your holiday or business trip.
Transfers are every 15 mins (£3p.p. each way) so no long waits on your return.
Mentioned the high charges for the Wi-Fi on the 'comments' form and received a phone call on my return and was told there is soon to be free Wi-Fi,so good news and they do at least read your comments.
Very pleasant staff at reception during check-in and on our return to collect the car keys.
Will definitely use this Hotel in the future and have no hesitation in recommending it.
April 4, 2013
Rated 5.0 out of 5.0 by JohnC2 Great location and excellent value
This is a great location for parking at Gatwick and the park and stay packages are excellent value. Another bonus is the car stays on site which means you can have access to it right up until you check out. The staff are very friendly and helpful and genuinely make you feel very welcome. Good bar with great atmosphere.
April 2, 2013
Rated 4.0 out of 5.0 by Chubby1 just right for an early departure or late arrival
To get the most time away for a short break in Naples we had booked an early 0730 departure and a late 2030 arrival on return giving us effectively extra days away. Staying at the Holiday Inn with the stay and park option and a night booked on return was just great: Easy to find at Gatwick, parking fine, rooms just as expected, buses to the terminal from the door, no need for an even earlier departure from home or a drive home late at night if delayed, would recommend.
March 31, 2013
Rated 4.0 out of 5.0 by Mozzar Excellent service. Friendly and helpful staff
A great start to a holiday. Front desk were great and nothing was too much trouble. Have booked again for May holiday. Very good value for money.
March 29, 2013
Rated 3.0 out of 5.0 by Suos Housekeeping clean up
Only one piece of paper tissue sitting on top of the box, empty inside! Also left bedside has paper rubbish (empty sugar pouch) on the floor.
Need improvement in room housekeeping!
Front check in service was very very good and helpful!
March 28, 2013
Rated 5.0 out of 5.0 by sandfly Good deal comfortable suited our requirements
Booked one night +parking prior to flying from Gatwick. our arrival and parking went smoothly used the restaurant very nice departed on coach next morning all went smoothly and a good start to our holiday.Thank you to all the staff.
March 26, 2013
Rated 3.0 out of 5.0 by Pondy Below par room, otherwise OK
We have stayed here previously when flying from Gatwick. We have always had exceptionally clean, well presented and maintained rooms. On most recent occasion had room 308-double. Very well worn and dirty easy and desk chairs, chipped woodwork around clothes hanging space and a really tacky telephone cable tacked to door frame to adjoining room. Nice bathroom. Somewhat disappointed
March 24, 2013
Rated 4.0 out of 5.0 by PAWWR9 Overnight stay with parking
good value for money nice clean room and bathroom
bar and meals good
March 24, 2013