Rated 4.2 out of 5 by 432
Rated 4.0 out of 5.0 by Chalky22 Pre holiday one night stay
Exellent hotel ideally located for access to Gatwick airport and very good value for money.
June 27, 2013
Rated 5.0 out of 5.0 by Mob22 Before the take off
Nice quiet hotel near gatwick airport, was able to chill before an early call .
June 27, 2013
Rated 4.0 out of 5.0 by ACKG Good value and close to airport
Easy to access from airport though the 3 pound bus fare each way per person was rather high. Considerate and helpful staff, comfortable room and quiet enough to sleep through the night. Clean facilities. What more could one ask for?
June 25, 2013
Rated 4.0 out of 5.0 by CandK10 Great hotel, shame about the food
This is a lovely hotel with great staff. The only thing that we found that let it down was the food. Luckily there are a few nice restaurants and a lovely pub (Ye Olde Six Bells) within 10-15 minutes walk (Horley - very easy to find).
June 23, 2013
Rated 5.0 out of 5.0 by Timuk Convenient & Comfortable
Very efficient staff, clean & comfortable room and excellent location for the airport. Definitely recommend this hotel for proximity to airport and good services.
June 21, 2013
Rated 5.0 out of 5.0 by peter64 Great Breakfasts and excellent service
Breakfasts were excellent and restaurant staff were very attentive and responded promptly to my needs. I had a welcome upgrade to an executive room which was comfortable apart from the only armchair which had seen better days. Housekeeping was very thorough. At check-in (night?) staff were efficient and not at all phased by my early arrival. Check-out was seamless. I shall stay there again.
June 20, 2013
Rated 4.0 out of 5.0 by George213 Upgrade
On arrival we were delighted to receive an upgrade to an Executive Room only to find that the window looked out onto a wall about 2 feet away. The room may have been Executive but the view certainly was not!
June 19, 2013
Rated 4.0 out of 5.0 by jmccallu Great Hotel - Shame about the Parking
The hotel and staff were fine but we had booked valet parking with Holiday Inn too for the duration of our holiday.
The parking company, Maple Manor Parking managed to damage our car and deny responsibility, which reinforces media warnings not to use valet parking companies.
I note the hotel also reserve the right to use Maple Manor Parking themselves so be warned!!!
June 18, 2013
Rated 5.0 out of 5.0 by Carole423 Gatwick Retreat
Excellent value for money. Easy to find, quiet and comfortable.
June 15, 2013
Rated 5.0 out of 5.0 by Captaingf excellent stay
Excellent staff and service as was the food. No complaints about the roon and no noise from outsde. Wouls stay here again.
June 14, 2013
Rated 3.0 out of 5.0 by bridge22 IN GREAT NEED OF AN OVERHALL
I have stayed in this hotel many times over the last 20 years and it has seemingly not been improved in that time.
My room was somewhat drab and the toilet did not flush properly, the TV picture was often pixellated making it impossible to view some channels.
And as for charging £5 for one hours internet, when even the smallest high street cafe provides free internet, is a disgrace.
June 13, 2013
Rated 2.0 out of 5.0 by arteaga Experienced trouble with shuttle and not sure reception complained on my behalf
Arrived to the South Terminal and had to wait for over an hour for a shuttle to show up - with a rude driver that did not accepted that no other shuttle had come. Arrived to hotel where our complaints were not handled on a friendly manner - I decided to put a complaint via the online system and yet to heard from HI. Decided to wake up early next morning to avoid the same problem which meant not much sleep. Decent price but after this I am not planning to stay there again!
June 11, 2013
Rated 5.0 out of 5.0 Great place to stay before your holiday.
Easy to book and change/ update before you go on your trip !
Helpful staff and put at ease that your car is left safe on the grounds .
June 10, 2013
Rated 4.0 out of 5.0 by fiskypw Good hotel but 'Park stay go' was hard going
Great hotel when we arrived, room was clean and well appointed, food in the restaurant was also good, check in for 'Park,stay,go' was also good, but the return (early hours) was very hard going, we waited for over 1/2 an hour for the bus outside the terminal, then seemed to stop at every hotel en route before getting to ours, compounded by passengers picked up along the way who had no UK money to pay the bus driver which in turn meant we sat outside a terminal listening to the driver try to explain about fares !! which at 3am you dont want to be doing!!
June 10, 2013
Rated 4.0 out of 5.0 by Prius Another stay
This hotel has become my favoured hotel when staying over for business in the Gatwick area
June 9, 2013
Rated 5.0 out of 5.0 by topcat888 excellant
just stay you will not be disapointed ill be back !
June 8, 2013
Rated 4.0 out of 5.0 by BigMac99 Good hotel, well placed for airport.
Public areas excellent but bedrooms and corridors are looking a little tired now. Can't fault the staff.
June 5, 2013
Rated 4.0 out of 5.0 by firsttimeguest Good night's sleep before early flight
Friendly and efficient check-in staff. Nice modern hotel with quiet rooms - don't think we even heard an airplane! The hotel lobby and bar seemed very busy so thought we'd hear people in the corridors at night but didn't. Clean, comfortable bed and fantastic powerful shower. The whole room was very clean, except for the back of the bathroom door which was quite disgusting. Did not like that guests are charged for wifi access but I think this is changing soon. Would stay here again if we had an early flight to catch.
June 4, 2013
Rated 1.0 out of 5.0 Not impressed
We booked Ian executive room on arrival we were given the keys to a room that was not cleaned the corridor carpet was filthy the corridor was full of rubbish we went back down to the reception and was met with a couldn't care a less attitude were given keys to another room that had seen better days it was very grubby and out dated we were very very disappointed with the whole experience.
June 3, 2013
Rated 4.0 out of 5.0 by Hebronite1972 Consistent Standard
I stayed at his hotel previously in March and booked another overnight last week before heading back to Trinidad. Front desk service was rapid and efficient, did not get a room upgrade this time though. Restaurant food is average, but the service once again left nothing to be desired, notably the genuine friendliness and helpful attitude of the servers and bartender. The heating in the room did not work so well, but the overall comfort level and coziness permitted restful sleep before I left for the airport next morning. Would definitely stay here again, and I have no problem recommending this establishment to my colleagues.
June 2, 2013
Rated 2.0 out of 5.0 by Spider01 Declining standards.
I have stayed at the Holiday Inn (LGW) on a few occasions now; however, the last two visits have left me wondering if being a Priority Club member as any benefits. I have attracted additional charges that I have not expected on both occasions. The first was for a telephone charge, which I had not used, especially when I'd paid for 24 hour wifi and had two mobile phones for my personal use. The other was for a nights predicted charge placed against my credit card when I had paid the bill on the evening prior to my departure. The food menu is also not as comprehensive on the last two occasions or as good a quality. Having stated these points, I have found the hotel to be one of the better ones in the near LGW vicinity.
May 28, 2013
Rated 5.0 out of 5.0 by DUPS Another return visit
I have stayed at this great hotel a few times now, mainly staying prior to a trip abroad from Gatwick. This last time was as good as ever. I prebooked and took advantage of parking my car their for the two weeks. Everything went well and the staff as usual were of great help.
May 28, 2013
Rated 4.0 out of 5.0 by wendylizard AN OVERNIGHT STOP ON THE WAY HOME
We wanted to park before our holiday and then stay on our way back. This package suited us perfectly as our return fly didn't get into Gatwick until 22.35. We just needed a decent place to lay our heads but it was important that we were happy with the parking facilities too. All worked well and we were very happy with the service.
May 27, 2013
Rated 5.0 out of 5.0 by chips30 Pre Holiday Stay
Quick easy parking and effortless checking as expected from this Hotel Group.
We chose the 3 course set dinner menu, great food at a very reasonable price.
On return, at a very early hour the reception was staffed and our car was parked close to the exit.
A very smooth and hassle free experience and I would definitely use this Hotel again.
May 23, 2013
Rated 5.0 out of 5.0 by Pops55 Excellent staff, well done.
My wife and I stayed 1 night prior to flying from Gatwick. We have used the hotel before and found the staff to be very welcoming and friendly. It's also very convenient for the airport and has on site parking which we use. On our latest stay we checked out early in the morning but once we were at the airport I realised that I had left my phone in the room at the hotel. I used my wifes phone to telephone the hotel and explained my dilemma. The reception staff said they would get it checked straight away and called me back within about 10 mins to say they had found my phone and they would keep it secure until we returned from holiday a week later . They also wished us a lovely holiday. This obviously put my mind at rest and when we returned a week later I collected my phone and car. Excellent staff and a credit to the management. A big thankyou.
May 20, 2013
Rated 4.0 out of 5.0 by Jacksonone Is what it says.
A clean comfortable room and en suite near Gatwick.
May 20, 2013
Rated 5.0 out of 5.0 by Chrissy90 100% Brilliant
We always stay here before our flight because of the great value for park,stay and go. Everything runs very smoothly and any problems are easily sorted out.
Staff are always helpful and friendly.
We would not stay anywhere else when flying from Gatwick.
May 17, 2013
Rated 4.0 out of 5.0 by MAPLE15 VAT rates on bill
A great night's stay, there was no noise of aircraft landing or takeoff's, clean and good value
May 14, 2013
Rated 5.0 out of 5.0 by ScitUK Wonderful hotel
Stay here always when catching morning flights out of Gatwick. The rooms are always clean and bright - the welcome is always good, the staff are always helpful and polite, and the food is of a good standard and not overpriced - the chicken and avocado sandwich is to die for!!
My only problem with the hotel is the high cost of Wi-Fi access! However, even that problem would not stop me staying at Holiday Inn Gatwick Airport, nor would it stop me recommending to others!!
May 13, 2013
Rated 3.0 out of 5.0 by JRC123 Comfortable and convenient
Our flight was at 6.25 in the morning so it made sense to stay near the airport the night before.
The entrance to the hotel is light and bright and clean with framed photographs on the walls. You can help yourself to water and there's plenty of seating available should you be checking in at a particularly busy time.
The receptionist who checked us in wasn't particularly welcoming but gave us a nice room that was well-priced thanks to a deal i found fairly last minute.
Our room was spacious and clean and the beds were very comfortable. The bathroom was a good size and again, this was clean too.
In terms of food and drink, I hadn't had time to get dinner before I arrived but didn't want to have a full meal as such which left just the vending machine which was HUGELY overpriced but my only option. So if you think you might want a snack during your stay, buy it before you get there.
The shuttle bus was great. It only took 15 minutes and cost £3.00.
May 11, 2013