Rated 4.1 out of 5 by 377
Rated 2.0 out of 5.0 by Ian1966 Massive room for improvement
I was moved to this hotel by my hotel supplier as the original one I booked closed so I didn't choose the hotel.
On arrival parking was clearly hit and miss and pretty chaotic. I paid £10 to park overnight but it seemed to be a free for all and I would imagine most guests didn't admit at check in (like I did) that they were parking in the car park.
The room was far from sparklingly clean. Long hairs in the bath and bed, dirty spoons and cups.
I had major hassle with the free wifi as an IHG Elite member. It didn't work for me when I entered my details on the webpage and when I contacted Reception they offered to contact the IT company. I received a phone call back and transferring me to the Company who eventually gave me the complimentary connection but this took around 30 minutes to resolve. On check out the Receptionist tried to bill me for the call!
I didn't bother eating at the hotel and the luxury of taking breakfast in the room would have set me back around £20 which includes the stupid tray charge.
No complimentary newspapers or any real feeling of a welcome at the hotel. Staff and management have a lot to improve on before I return.
December 17, 2013
Rated 5.0 out of 5.0 by Barbara987 Great service
Really good experience, we arrived at 1am from a long flight and the staff were exeptional in there service and really helpfull and prompt with items that we needed.
December 16, 2013
Rated 4.0 out of 5.0 by Marmite49 Great for an overnight stay
I have stayed at this hotel on numerous occasions when flying from Gatwick airport and have found it very good. The rooms are comfortable and I haven't found them to be noisy. You have a choice of bath or shower over the bath but it's a good shower and toiletries are provided. The breakfast is excellent, plenty of choice and nicely presented. The hot food is well cooked and is hot, the waiting staff are very efficient and polite. The airport is only a short ride away on the hotel bus. I would recommend staying at this hotel it's reasonably priced and comfortable.
December 14, 2013