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For the second year in a row, the Holiday Inn® brand has been awarded “The highest in Guest Satisfaction Among Mid-Scale Full Service Hotel Chains” in the J.D. Power and Associates 2012 North America Guest Satisfaction Index StudySM. To receive this ranking, the Holiday Inn® brand scored highest in overall guest satisfaction in our segment, as determined by seven key measures: reservation; check-in/check-out; guest room; food and beverage; hotel services; hotel facilities; and costs & fees.
We’d like to thank all of our guests who rated us so highly. We hope you’ll continue to enjoy the services and comfort you’ve come to expect at Holiday Inn hotels, and will come back again and again.
Click here to read the official press release
Holiday Inn received the highest numerical score among mid-scale full service hotels in the proprietary J.D. Power and Associates 2011-2012 North America Hotel Guest Satisfaction Index StudiesSM. 2012 study based on responses from 61,716 guests measuring seven mid-scale full service hotels and measures opinions of guests who stayed in a hotel June 2011-May 2012. Proprietary study results are based on experiences and perceptions of consumers surveyed August 2011-May 2012. Your experiences may vary. Visit jdpower.com
©2012 InterContinental Hotels Group. All rights reserved. Most hotels are independently owned and/or operated.