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Rated 4.5 out of 5 by 190 reviewers.
Rated 5.0 out of 5.0 by Great staff, hotel showing it's age Staff could not have been more helpful and friendly, right across the board. Our room was rather small, but we understand it was overdue for an update. The bed was not particularly comfortable. However, the facilities were good, and the whole building was very clean and well looked after. Internet is very expensive unless you sign up for a group loyalty card. September 3, 2014
Rated 5.0 out of 5.0 by Great Nights sleep Apart form not knowing about the free Wifi for reward members we thoroughly enjoyed our stay. September 3, 2014
Rated 5.0 out of 5.0 by Spot on! An excellent Holiday Inn. Well trained staff, work well as a team. Consistently good across the whole stay. As we were traveling with a disabled person, we noticed that a lift would have been helpful. We did try ringing all the numbers for the desk, porters before we left for assistance with suitcases but they were all busy and noone answered any of the phones. A lift would have been very handy then! Only other slight drawback was that there weren't many plugs in the room and none near the bedside shelf, which would have been handy. Whole hotel was very clean and the breakfast was excellent. Even with a whole coach party of international tourists in the restaurant the staff coped with a smile! Lovely breakfast staff and bar staff and all the front desk folk too. Thank you as well to all those behind the scenes who work just as hard! September 3, 2014
Rated 5.0 out of 5.0 Great location This hotel is located very conveniently for the M5 and Gloucester and surrounding towns. The great thing for me is that I could not hear any traffic noise overnight, a rarity nowadays. The staff were, without exception, very warm and engaging, without being over-effusive. My only issue when having dinner was that the restaurant was lacking in ambience and quite noisy. There were very few, if any, soft furnishings to deaden the noise of furniture on wooden floors or other diner's conversations. Overall a great hotel and one I would use again if ever in the area. September 3, 2014
Rated 5.0 out of 5.0 by Very friendly staff One of the best Holiday Inns I have stayed in. The staff were very friendly and helpful. The hotel although very busy was very quiet at night. Good choice at the buffet breakfast and was always hot. I would definitely stay at this hotel again. September 1, 2014
Rated 4.0 out of 5.0 by Good value good sized family room, pool is great, used spa - lovely treatments, playground for older kids is good, no lift to upper floors though. August 29, 2014
Rated 5.0 out of 5.0 by Positive experience once again Another great weekend at a Holiday Inn. Everything about the stay was what we had come to expect from the brand. Great customer service, comfortable room, good leisure facilities, very good food and good value for money. I would recommend. If I was being picky there was a bit of a lingering smell of emulsion in our room which wasn't great. Disappointed that the pancake machine ran out on the second morning and that the breakfast specials were not available as it was a Bank Holiday - the additional choice at breakfast is one of the things that sets Holiday Inns apart from competitors so it's disappointing when the choice isn't there. August 28, 2014
Rated 5.0 out of 5.0 by A very happy overall experience Enjoyed the stay as we have done in the past. We will return. August 28, 2014
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