Rated 4.0 out of 5.0 by Signalman Good allround facilities and service
Well placed for Gloucester and the Cotswolds.
Good parking facilities,amenities and accesability.
Restaurant/ menu has improved since previous stay
Will come again
May 11, 2013
Rated 4.0 out of 5.0 by LesB70 The people at Holiday inn Gloucester
Thanks to certain food allergy problems, my wife has to take Goats milk, and wheat free bread around with her. The people on reception couldn't have been more helpful in talking to the kitchens to store and keep changing our freezer blocks. The people in the restaurant were also exceptionally helpful in this regard. Particularly would like to mention Paula, who was very kind to us, and understood our problems with the food allergy
Might not be important to anyone else, but it made our stay so easy. We will certainly come again
May 10, 2013
Rated 5.0 out of 5.0 by NDDIR00 Friendly & professional service
Due to business, I'm a frequent user of this hotel. Every stay is a good stay which is why this has become my hotel of choice. The reception staff are extremely welcoming, friendly and professional and happy to engage us "lone travellers" in some much welcome conversation after our busy working days.
Food quality at breakfast is great, but ff you fancy a change from the standard buffet breakfast - try one one the specials which are usually hand delivered to the table by the chef (nice touch!). Everything is served with a smile and the staff are ubiquious - especially Claudine and Paola!
Evening meals are equally good with a varied menu that can be tweaked to suit! Again you are served by an equally dedicated team of attentive staff such as Julie, Ben and Darina.
April 25, 2013
Rated 5.0 out of 5.0 by Phil1965 A trusted brand
Another great short break at Holiday Inn! Increasingly a trusted brand for me as we have now visited several different Holiday Inns and find them consistently good. In this case food again excellent and service first class. We like the fact that staff always look smart, are always polite (even a friendly hello from cleaners you pass in the corridors - always impressive!) and seem genuinely interested in you as a guest. Room up to the usual high standard. Pancake making machine at breakfast a great innovation - please roll out!
Only suggestion for improvement would be review price of food. We were on an excellent deal which included dinner but it is noticeable how few guests use the restaurant in the evening. A few used the bar instead but reducing the price of meals or increasing the number of deals including dinner would no doubt make a big difference. You have to staff the restaurant for those who do use it so it makes sense to try and get more people using it to cover costs.
April 20, 2013
Rated 4.0 out of 5.0 by Stevem01 11th April 2013
The hotel, food and accommodation are all of the quality and standard you would expect. What set this experience apart was the response after I left an item in the room. The staff found the item for me, rang me to let me know and dispatched it (free of charge) to my home address. This was real customer service in action, not the lip service that many organisations give.
First rate people.
April 18, 2013
Rated 5.0 out of 5.0 by Trundell comfortable room and friendly staff
stayed two nights last week to visit & explore cotswolds. Very convenient location for access to Gloucester,Cheltenham and surrounding villages. Friendly,helpful & welcoming staff-nothing was too much trouble and we felt like valued customers. Room and public areas were very clean,breakfast selection and availability was good, fresh and tasty. Also had dinner in the hotel restaurant 1 evening which was also good, freshly cooked & personal requests fulfilled. Definately recommend this hotel and will stay again
April 11, 2013
Rated 5.0 out of 5.0 by MAGRFE ALWAYS A PLEASANT RETURN
We have been staying on and off for over 30 years and, as always,
the food is the best of any Holiday Inn we stay in. The staff are
always very friendly and helpful.
April 11, 2013
Rated 5.0 out of 5.0 by hickey007 family friendly, great location
It was great to find a hotel that had no problems with sleeping 3 children in the family room :) Room was enormous even with the extra bed. Facilities at hotel great, kids loved pool + jacuzzi. Staff all very friendly and helpful. Location was great for Gloucester and Cheltenham, Stow, Bourton etc. We had a great 3 days exploring only wish it was warmer, still the sauna made up for that!! Would definitely re-visit.
April 7, 2013