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Rated 4.5 out of 5 by 196 reviewers.
Rated 5.0 out of 5.0 by Spot on! An excellent Holiday Inn. Well trained staff, work well as a team. Consistently good across the whole stay. As we were traveling with a disabled person, we noticed that a lift would have been helpful. We did try ringing all the numbers for the desk, porters before we left for assistance with suitcases but they were all busy and noone answered any of the phones. A lift would have been very handy then! Only other slight drawback was that there weren't many plugs in the room and none near the bedside shelf, which would have been handy. Whole hotel was very clean and the breakfast was excellent. Even with a whole coach party of international tourists in the restaurant the staff coped with a smile! Lovely breakfast staff and bar staff and all the front desk folk too. Thank you as well to all those behind the scenes who work just as hard! September 3, 2014
Rated 5.0 out of 5.0 Great location This hotel is located very conveniently for the M5 and Gloucester and surrounding towns. The great thing for me is that I could not hear any traffic noise overnight, a rarity nowadays. The staff were, without exception, very warm and engaging, without being over-effusive. My only issue when having dinner was that the restaurant was lacking in ambience and quite noisy. There were very few, if any, soft furnishings to deaden the noise of furniture on wooden floors or other diner's conversations. Overall a great hotel and one I would use again if ever in the area. September 3, 2014
Rated 5.0 out of 5.0 by Very friendly staff One of the best Holiday Inns I have stayed in. The staff were very friendly and helpful. The hotel although very busy was very quiet at night. Good choice at the buffet breakfast and was always hot. I would definitely stay at this hotel again. September 1, 2014
Rated 4.0 out of 5.0 by Good value good sized family room, pool is great, used spa - lovely treatments, playground for older kids is good, no lift to upper floors though. August 29, 2014
Rated 5.0 out of 5.0 by Positive experience once again Another great weekend at a Holiday Inn. Everything about the stay was what we had come to expect from the brand. Great customer service, comfortable room, good leisure facilities, very good food and good value for money. I would recommend. If I was being picky there was a bit of a lingering smell of emulsion in our room which wasn't great. Disappointed that the pancake machine ran out on the second morning and that the breakfast specials were not available as it was a Bank Holiday - the additional choice at breakfast is one of the things that sets Holiday Inns apart from competitors so it's disappointing when the choice isn't there. August 28, 2014
Rated 5.0 out of 5.0 by A very happy overall experience Enjoyed the stay as we have done in the past. We will return. August 28, 2014
Rated 5.0 out of 5.0 by Great Service Arrived needing a well earned break. It was my first time at the hotel and was very impressed. Staff were attentive, warm and very efficient. I had an adapted room which was very comfortable with lots of space. My room was connected to my sister's so had help on hand if needed. Room was clean, bed and pillows were comfy. Excellent breakfasts and tea, coffee, milk and sugar topped up on request. Also used the room service facility, food delivered in a timely manor, great. I would definitely stay here again. August 21, 2014
Rated 5.0 out of 5.0 by Great service This hotel is in an area that is very quiet and peaceful at night. The staff are very helpful and there is a good selection for breakfast. August 21, 2014
Rated 5.0 out of 5.0 by excellent staff, good value, clean comfortable All aspects of hotel represent good value. Quiet clean an comfortable room, friendly and efficient staff, good restaurant but wines a bit overpriced. Good location with plenty of car parking. August 21, 2014
Rated 5.0 out of 5.0 by Great service and facilities The overall experience of staying at this hotel was excellent. Nothing was too much trouble for the staff they were all very friendly. The pool/leisure area was great and cleaned to a high standard as was the rest of the hotel.. Nice big fluffy towels provided each time we went for a swim. Really enjoyed our breakfast too. Hotel is well situated for travelling around the area. We'll definitely be back. August 17, 2014
Rated 5.0 out of 5.0 by Helpful staff and very accomodating All the staff were very helpful, from checking in, to local info to service provided. Ready to help on any query. keep it up !!! August 17, 2014
Rated 5.0 out of 5.0 by Good location, friendly staff We have stayed at this hotel previously and it was lovely to be greeted as a returning guest. As usual the staff were very professional yet still friendly and actually look like they enjoy their work! The room was more than adequate for a short stay and was very clean. The pool etc was also well managed and could only be improved by private changing rooms rather than the current communal ones Our only little niggle was the poor tv signal, the programme kept "freezing " it was so bad we ended up turning the tv off August 14, 2014
Rated 5.0 out of 5.0 by Great Service Great service. Staff were informative and attentive. Polite and friendly. Ali at the front desk helped me with internet set up and early check out. short drive from town. free parking. room was clean with a comfy bed. room service was good. would stay again if in the area and recommend. August 14, 2014
Rated 5.0 out of 5.0 by Lovely clean room and comfortable bed. Always a pleasure to stay here. Friendly staff on front desk in the bar and at breakfast. We were very impressed with the updated room service menu with lots of new treats to try. It was just so nice to relax and do as little as possible and as it was our anniversary not having to cook was great bonus!!!.We always visit the forest of dean and have a cream tea at the heritage centre. We will be back soon. August 14, 2014
Rated 5.0 out of 5.0 by Great service Staff were smart and friendly. Service was very prompt and food was excellant. August 13, 2014
Rated 5.0 out of 5.0 by Outstanding from check-Out in to Out Check Friendly professional staff, Cool comfortable stay thanks to the Air-Con, Good Gym &Swim Session, Tasty Food. . . what more could you ask for. . . i had a special request and they exceeded my expectation: Very Satisfying Stay - 10/10 August 11, 2014
Rated 5.0 out of 5.0 by Great hotel Could not fault the hotel, staff, room, comfort and area. Good hotel for being close to getting to towns and close to bus routes. Would definitely recommend this hotel for visitors August 11, 2014
Rated 5.0 out of 5.0 by A Fabulous Hotel A wonderful hotel with fabulous, friendly and helpful staff. The restaurant team were outstanding! It is always lovely to find a hotel which not only caters for but really seems to welcome children. The room was very clean and comfortable. All in all, a great hotel with amenities for all the family. August 9, 2014
Rated 4.0 out of 5.0 by Enjoyed our stay, little fixes required Good value for money, most staff helpful and efficient, let down by waiter at dinner who asked if we wanted anything and never came back with what we had asked for. Minor fixes needed in the room; tap in bathroom, cobwebs on windows, cracks in walls. Loved that there was free Wi Fi with rewards club membership, shame it was slow at times....maybe it was the distance from the hub or the amount of users?. Nice little park at the back for the kids, excellent pool/sauna/steam room. Dinner was tasty. Would go again at the price we paid. August 7, 2014
Rated 5.0 out of 5.0 by Awesome Hotel After a long, slow journey along the M5 returning from Cornwall, we received a warm welcome and check in was quick and easy. Room just as you'd expect, evening meal and breakfast excellent and the swimming pool / spa fantastic. This is the main reason for staying here and the kids loved it. Very child friendly and my youngest really enjoyed the colouring table set up near the main bar area. August 7, 2014
Rated 2.0 out of 5.0 by Noisy and uncomfortable Standard of our 'Executive' family room fell far short of expectations. Bed very uncomfortable. Poor noiseproofing in room so the noise from adjacent guests was extremely disturbing. August 7, 2014
Rated 5.0 out of 5.0 by Excellent Hotel with Excellent Staff Great hotel to stay in whether visiting Gloucester or Cheltenham. Book without hesitation as the hotel, the staff and food are all excellent. We have stayed with many Holiday Inn's and this is by far the best in our opinion. We used to use this hotel for business in the past but we now also use for Leisure (when visiting family) as it offers everything (and more) we expect and need for a weekend away. Also very child friendly but done in a way that does not deter from those without children looking for a quiet break. Really liked the kids colouring table and the staff made our children's stay such an enjoyable one - alongside winning the sweets and the breakfast pancake machine! Well done Holiday Inn Gloucester - already booked again and will see you in October August 6, 2014
Rated 1.0 out of 5.0 by Booking .I have made bookings in a huge number of hotels. However the booking at Holiday Inns has been by far the most problematic. From a provisional booking of three rooms at the booking centre, which when amended and confirmed was not amended. By being told to contact the Hotel direct by the Central Booking Site, to find the telephone was transferred to a line that was no longer active. Then speaking to someone who seemed offended that I had been transferred to her in error. To speaking to the hotel who said they understood the problem, but received again the incorrect rooms. To realising after I received my telephone bill of £10 that Holiday Inn use some sort of premium call rate. To reverting to on-line contact, only to be told that they were not aware of what call rate Holiday Inn use from someone in Salt Lake City USA. Who could not tell me who I could contact to complain about the call rate. To receive an email reminder about three days before my stay - relating to the booking of one room only, not the three! Yet again another email to ask if there are three rooms booked - only to get the automated reply stating Holiday Inn will get back to me within 5 days! Which is after my stay - not the greatest service standard? The only reason I stayed with the Holiday Inn is that there was a family function there, otherwise I would not have wasted any more time or money. I have not included all the horrendous detail; suffice to say never Holiday Inn again. The hotel however was ok' ish. Although the lady who booked me in spoke at the speed of a machine gun running through the usual introduction, which nobody in my party understood? August 6, 2014
Rated 5.0 out of 5.0 by Lives up to Holiday Inn standards This is an attractive hotel and well appointment. It has a nice Bar/Lounge area. The Restaurant is light and airy and the Breakfast I had was find. The Spirit leisure facilities are well maintained and clean and provide the opportunity for some exercise and relaxation. Don't be put off by its location. There's plenty to see and do in the surrounding areas and because it's a business area during the day it's quiet at night. August 1, 2014
Rated 4.0 out of 5.0 by 2 comfortable nights, good bed and great service 2 comfortable nights spent here on one of the warmest weekends of the year, good bed and great service and efficient aircon helped to make it a memorable stay. July 31, 2014
Rated 5.0 out of 5.0 by Excellent Customer Service We thoroughly enjoyed a nice relaxing stay at Gloucester Holiday Inn. Had a meal in the restaurant, which was excellent, steak cooked to perfection, very nice chips! We'd like to thank Scott Edwards for being so helpful, excellent customer service... thank you. Will definitely be staying with Holiday Inn again. July 31, 2014
Rated 5.0 out of 5.0 by Friendliness of staff. I have always found the staff at this hotel to be very friendly and welcoming. Check-in was quick and efficient, as was the check-out. Have stayed here a few times when visiting relatives in Gloucester and have never had a bad experience. July 31, 2014
Rated 5.0 out of 5.0 by A pleasant and enjoyable stay My 8 day stay is so wonderful that I felt reluctant to leave at the end of my visit to Gloucester. All the objectives of a relaxing stay were achieved ----quiet,clean,food superb--especially the chicken gulash with spinach and rice with soft buttered naan bread. The late opening of the bar serving food is an added convenience and comfort, and I did not miss my cup of decaff coffee with sweeteners while shaving daily. July 27, 2014
Rated 4.0 out of 5.0 by Excellent Customer Service Been staying at the Holiday Inn for Business over the last 12 months. The rooms are clean and comfortable and the bar is relaxed and inviting....most Important after a hard days work! It is the staff that get my recommendation. Extremely friendly and focused on providing an excellent service. July 25, 2014
Rated 5.0 out of 5.0 good overall experience overall was a pleasant 2 days stay my only issue was the changing room following a swim was too cold temperature set it would have been nicer if the room rate was a bit cheaper to include breakfast so we could have had BB basis rather than just bed and spent breakfast at local supermarket which disrupted our early morning July 25, 2014
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