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Rated 4.5 out of 5 by 204 reviewers.
Rated 4.0 out of 5.0 by Fine for an overnight stay Stayed overnight as we held a family party in the hotel. Efficient, friendly staff and a generally very clean and nicely maintained hotel. However, the mattress was very firm and I had to sleep on top of the spare duvet to make it comfortable. The breakfast was very tasty, especially the pancakes from the machine! Poor selection of ales in the bar though: my husband was very disappointed that there was not one local brew on offer. September 25, 2014
Rated 5.0 out of 5.0 by Great service! Stayed here to break up a journey. Check in staff were lovely, knowledgable and friendly. Used the gym and managed to get booked in for a massage after. Late eating due to a large party but food was very good and brilliantly looked after by Julie and her team. Very comfy beds but made it to a late breakfast to be welcomed by Julie again. Good choice of breakfast despite the late hour. Love the 12 noon check out! Nothing else the hotel could have done to make the stay any better. IHG always my first choice and love finding little gems like this amongst the wide range available. Perfect stay from start to finish - thank you Cheltenham. September 21, 2014
Rated 5.0 out of 5.0 Tak Liu Swimming pool, steam room, sauna, etc are good for relaxing a day of hard work. Dinner choices are good and delicious food. September 16, 2014
Rated 5.0 out of 5.0 by Excellent mini break Good location for visiting nearby atrractions. We used the hotel as a base for visiting The Cotswolds - about 30 minutes away. Food was excellent for dinner and breakfast. For dinner we were on the set menu but there was more than enough choice and variety available. Fitness centre and spa provided opportunity to relax for both myself and my wife [I used pool and gym and my wife used pool and had a spa treatment]. We are returning in November for a family get-together. September 10, 2014
Rated 4.0 out of 5.0 by Nice hotel Spent a night here on route to Devon. Very quiet & clean. An excellent buffet breakfast. September 7, 2014
Rated 5.0 out of 5.0 by very comfortable hotel A clean and smart hotel. Staff were excellent. Will stay again when in the area. September 5, 2014
Rated 5.0 out of 5.0 by Great staff, hotel showing it's age Staff could not have been more helpful and friendly, right across the board. Our room was rather small, but we understand it was overdue for an update. The bed was not particularly comfortable. However, the facilities were good, and the whole building was very clean and well looked after. Internet is very expensive unless you sign up for a group loyalty card. September 3, 2014
Rated 5.0 out of 5.0 by Great Nights sleep Apart form not knowing about the free Wifi for reward members we thoroughly enjoyed our stay. September 3, 2014
Rated 5.0 out of 5.0 by Spot on! An excellent Holiday Inn. Well trained staff, work well as a team. Consistently good across the whole stay. As we were traveling with a disabled person, we noticed that a lift would have been helpful. We did try ringing all the numbers for the desk, porters before we left for assistance with suitcases but they were all busy and noone answered any of the phones. A lift would have been very handy then! Only other slight drawback was that there weren't many plugs in the room and none near the bedside shelf, which would have been handy. Whole hotel was very clean and the breakfast was excellent. Even with a whole coach party of international tourists in the restaurant the staff coped with a smile! Lovely breakfast staff and bar staff and all the front desk folk too. Thank you as well to all those behind the scenes who work just as hard! September 3, 2014
Rated 5.0 out of 5.0 Great location This hotel is located very conveniently for the M5 and Gloucester and surrounding towns. The great thing for me is that I could not hear any traffic noise overnight, a rarity nowadays. The staff were, without exception, very warm and engaging, without being over-effusive. My only issue when having dinner was that the restaurant was lacking in ambience and quite noisy. There were very few, if any, soft furnishings to deaden the noise of furniture on wooden floors or other diner's conversations. Overall a great hotel and one I would use again if ever in the area. September 3, 2014
Rated 5.0 out of 5.0 by Very friendly staff One of the best Holiday Inns I have stayed in. The staff were very friendly and helpful. The hotel although very busy was very quiet at night. Good choice at the buffet breakfast and was always hot. I would definitely stay at this hotel again. September 1, 2014
Rated 4.0 out of 5.0 by Good value good sized family room, pool is great, used spa - lovely treatments, playground for older kids is good, no lift to upper floors though. August 29, 2014
Rated 5.0 out of 5.0 by Positive experience once again Another great weekend at a Holiday Inn. Everything about the stay was what we had come to expect from the brand. Great customer service, comfortable room, good leisure facilities, very good food and good value for money. I would recommend. If I was being picky there was a bit of a lingering smell of emulsion in our room which wasn't great. Disappointed that the pancake machine ran out on the second morning and that the breakfast specials were not available as it was a Bank Holiday - the additional choice at breakfast is one of the things that sets Holiday Inns apart from competitors so it's disappointing when the choice isn't there. August 28, 2014
Rated 5.0 out of 5.0 by A very happy overall experience Enjoyed the stay as we have done in the past. We will return. August 28, 2014
Rated 5.0 out of 5.0 by Great Service Arrived needing a well earned break. It was my first time at the hotel and was very impressed. Staff were attentive, warm and very efficient. I had an adapted room which was very comfortable with lots of space. My room was connected to my sister's so had help on hand if needed. Room was clean, bed and pillows were comfy. Excellent breakfasts and tea, coffee, milk and sugar topped up on request. Also used the room service facility, food delivered in a timely manor, great. I would definitely stay here again. August 21, 2014
Rated 5.0 out of 5.0 by Great service This hotel is in an area that is very quiet and peaceful at night. The staff are very helpful and there is a good selection for breakfast. August 21, 2014
Rated 5.0 out of 5.0 by excellent staff, good value, clean comfortable All aspects of hotel represent good value. Quiet clean an comfortable room, friendly and efficient staff, good restaurant but wines a bit overpriced. Good location with plenty of car parking. August 21, 2014
Rated 5.0 out of 5.0 by Great service and facilities The overall experience of staying at this hotel was excellent. Nothing was too much trouble for the staff they were all very friendly. The pool/leisure area was great and cleaned to a high standard as was the rest of the hotel.. Nice big fluffy towels provided each time we went for a swim. Really enjoyed our breakfast too. Hotel is well situated for travelling around the area. We'll definitely be back. August 17, 2014
Rated 5.0 out of 5.0 by Helpful staff and very accomodating All the staff were very helpful, from checking in, to local info to service provided. Ready to help on any query. keep it up !!! August 17, 2014
Rated 5.0 out of 5.0 by Good location, friendly staff We have stayed at this hotel previously and it was lovely to be greeted as a returning guest. As usual the staff were very professional yet still friendly and actually look like they enjoy their work! The room was more than adequate for a short stay and was very clean. The pool etc was also well managed and could only be improved by private changing rooms rather than the current communal ones Our only little niggle was the poor tv signal, the programme kept "freezing " it was so bad we ended up turning the tv off August 14, 2014
Rated 5.0 out of 5.0 by Great Service Great service. Staff were informative and attentive. Polite and friendly. Ali at the front desk helped me with internet set up and early check out. short drive from town. free parking. room was clean with a comfy bed. room service was good. would stay again if in the area and recommend. August 14, 2014
Rated 5.0 out of 5.0 by Lovely clean room and comfortable bed. Always a pleasure to stay here. Friendly staff on front desk in the bar and at breakfast. We were very impressed with the updated room service menu with lots of new treats to try. It was just so nice to relax and do as little as possible and as it was our anniversary not having to cook was great bonus!!!.We always visit the forest of dean and have a cream tea at the heritage centre. We will be back soon. August 14, 2014
Rated 5.0 out of 5.0 by Great service Staff were smart and friendly. Service was very prompt and food was excellant. August 13, 2014
Rated 5.0 out of 5.0 by Outstanding from check-Out in to Out Check Friendly professional staff, Cool comfortable stay thanks to the Air-Con, Good Gym &Swim Session, Tasty Food. . . what more could you ask for. . . i had a special request and they exceeded my expectation: Very Satisfying Stay - 10/10 August 11, 2014
Rated 5.0 out of 5.0 by Great hotel Could not fault the hotel, staff, room, comfort and area. Good hotel for being close to getting to towns and close to bus routes. Would definitely recommend this hotel for visitors August 11, 2014
Rated 5.0 out of 5.0 by A Fabulous Hotel A wonderful hotel with fabulous, friendly and helpful staff. The restaurant team were outstanding! It is always lovely to find a hotel which not only caters for but really seems to welcome children. The room was very clean and comfortable. All in all, a great hotel with amenities for all the family. August 9, 2014
Rated 4.0 out of 5.0 by Enjoyed our stay, little fixes required Good value for money, most staff helpful and efficient, let down by waiter at dinner who asked if we wanted anything and never came back with what we had asked for. Minor fixes needed in the room; tap in bathroom, cobwebs on windows, cracks in walls. Loved that there was free Wi Fi with rewards club membership, shame it was slow at times....maybe it was the distance from the hub or the amount of users?. Nice little park at the back for the kids, excellent pool/sauna/steam room. Dinner was tasty. Would go again at the price we paid. August 7, 2014
Rated 5.0 out of 5.0 by Awesome Hotel After a long, slow journey along the M5 returning from Cornwall, we received a warm welcome and check in was quick and easy. Room just as you'd expect, evening meal and breakfast excellent and the swimming pool / spa fantastic. This is the main reason for staying here and the kids loved it. Very child friendly and my youngest really enjoyed the colouring table set up near the main bar area. August 7, 2014
Rated 2.0 out of 5.0 by Noisy and uncomfortable Standard of our 'Executive' family room fell far short of expectations. Bed very uncomfortable. Poor noiseproofing in room so the noise from adjacent guests was extremely disturbing. August 7, 2014
Rated 5.0 out of 5.0 by Excellent Hotel with Excellent Staff Great hotel to stay in whether visiting Gloucester or Cheltenham. Book without hesitation as the hotel, the staff and food are all excellent. We have stayed with many Holiday Inn's and this is by far the best in our opinion. We used to use this hotel for business in the past but we now also use for Leisure (when visiting family) as it offers everything (and more) we expect and need for a weekend away. Also very child friendly but done in a way that does not deter from those without children looking for a quiet break. Really liked the kids colouring table and the staff made our children's stay such an enjoyable one - alongside winning the sweets and the breakfast pancake machine! Well done Holiday Inn Gloucester - already booked again and will see you in October August 6, 2014
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