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Rated 4.4 out of 5 by 218 reviewers.
Rated 4.0 out of 5.0 by just right Easy to find .In the right place for me Comfortable quiet room. Pleasant helpful staff. July 14, 2014
Rated 5.0 out of 5.0 by excellent stay No problems. Staff attentive. reception very good. Restaurant food excellent. room okay. July 13, 2014
Rated 5.0 out of 5.0 by Great Service Staff were excellent, attentive and caring. They appreciated we had my father of 95 with us and did everything they could to help us. July 12, 2014
Rated 2.0 out of 5.0 by Not up to the usual high standard A nice hotel with good facilities and a very nice breakfast. We chose to stay at the hotel instead of camping at a local music festival, thinking we would get a better night's sleep. However, our stay was marred by a technical defect on the fire alarm system resulting in 30 minutes spent in the car park at 4 am and sleep broken by a second alarm at 6 am. Guest management during the first,false, fire alarm was not well organised, arrangements to confirm all guests were safe did not appear robust, information flow was poor. Far from being the restful break we hoped for, we left tired and disappointed. July 9, 2014
Rated 5.0 out of 5.0 by Great service from excellent staff We thoroughly enjoyed our stay at this hotel. It is very conveniently situated near the motorway and very easily accessible. The food in the dining room was excellent as was the service provided by the staff. We would recommend this hotel to anyone planning to holiday in the Coswolds. July 9, 2014
Rated 4.0 out of 5.0 by Good but....... Lovely hotel, staff very friendly and efficient. Restaurant likewise. Food good. However, the main reason I booked this Hotel over others was their leisure facilities. But when I tried to book a massage I was told, 'sorry Sir they are on holiday'. ????????????? This was not notified in advance to my knowledge. I would have not booked this hotel and paid more than their competitors prices. Not good. July 6, 2014
Rated 5.0 out of 5.0 by Just Right Comfy air-conditioned rooms, well stocked bar with friendly staff. Good choice of food for breakfast. Buffet self service style but food fresh and hot. June 26, 2014
Rated 5.0 out of 5.0 by enjoyable stay with a very good service and facilities. I came to the Gloucester/Cheltenham Holiday Inn to a Teaching conference, I enjoyed my stay at this venue, the staff in general were very friendly and efficient. I would like to say a big thank you to the Bar staff during my stay, the service was excellent. I enjoyed eating in the lounge bar as I preferred eating there instead of the restaurant while watching Football.on the big screen. I really enjoyed using the hotel wireless internet for my work, the staff was very kind at that time. The room was very spacious with good facilities. I needed to relax, I used the pool and sauna and jaccuzi facilties, very enjoyable. The overall of the stay was very good. June 25, 2014
Rated 4.0 out of 5.0 by Holiday Inn Gloucester Could not fault the hotel. Have stayed here before and got a free upgrade to a better room this time. My only gripe would be that the bar shut at 11pm - at other hotels you would have a residential licence. June 23, 2014
Rated 4.0 out of 5.0 by clean and comfortable very welcoming staff most helpful, had a good nights sleep after a busy drive down .will use again when we are that way again. June 20, 2014
Rated 4.0 out of 5.0 by Fine but overpriced Not really worth the extra money over the HI Express up the road, if the breakfast was like other Holiday Inns I would say it was, but the breakfast was lame. Chloe on reception was tremendous. June 20, 2014
Rated 4.0 out of 5.0 by Attentive Staff made the Weekend break As someone who travels a lot, it's not the quality of the environment that particularly matters, but its the attitude and attentiveness of the staff which make trips memorable. The staff at the Gloucester June 19, 2014
Rated 4.0 out of 5.0 by Clean, quiet and comfortable Value for money plus excellent breakfast. I will recommend to others if they visit Gloucester next time. June 18, 2014
Rated 5.0 out of 5.0 by Holidat Inn my family and I enjoyed a short stay and made full use of the swimming pool, plenty of parking available and easy access to Gloucester city centre. Also Large comfortable rooms with tea making facilities and biscuits. June 17, 2014
Rated 5.0 out of 5.0 by A wonderful escape I had a wonderful stay at the holiday inn in Gloucester with my husband. First thing to say is that the location is perfect, situated on the edge of Gloucester, most of the Cotswold picturesque villages are within half hour drive. Driving being essential, one positive is that this hotel has plenty of parking. Easily the best thing about our stay was the staff, upon arrival, reception were friendly and very helpful. The staff in the restaurant were also just as great. Our stay included breakfast and dinner for the duration of our stay, which was great value for money. Their was plenty of choice, and the food was delicious. We send our complements to the chef, every meal was excellent. Our room was spotless, very clean, the furnishing was a little on the older side but was of good quality. The only negative would be that the room was bit on the smaller side when compared to other holiday inns we have stayed in. Overall we had a fantastic stay and we look forward to staying with holiday inn again in the future June 15, 2014
Rated 4.0 out of 5.0 by Flying Vist Very pleasant experience. Issue on arrival dealt with efficiently. A little bit on the pricey side however. June 12, 2014
Rated 4.0 out of 5.0 by Great service Staff at the hotel very welcoming and service very good. Offered and given internet service on arrival and newspaper service which we declined. Room a little dated and on the small side. Requested and given a quiet room which proved to be so. June 12, 2014
Rated 3.0 out of 5.0 by Unhappy guest Based on our experience at this Holiday Inn, we will likely not choose this brand again. We had a main floor room and were reluctant to leave our window open overnight, the carpets were dirty and the furniture worn. The hairdryer was in a desk drawer and could not be removed, so one has to dry their hair standing or sitting near the drawer. The breakfast was OK, not great, although the fried eggs were nice. Terrible coffee. But the biggest complaint is the exorbitant rate charged for WiFi, both in the guest rooms and in the lobby. The staff were not terribly helpful; for example, although we stayed 2 nights, it wasn't until the morning of our departure that we learned it was possible to obtain a code for free WiFi on ONE of the computers in the lobby. This would have been useful earlier in our stay when we were searching for information about the area. June 9, 2014
Rated 5.0 out of 5.0 by Very helpful staff the front desk are great and help a tired weary traveller, June 6, 2014
Rated 5.0 out of 5.0 by GREAT SERVICE Great stay.Enjoyed the experience.Friendly staff and a pleasent atmosphere June 5, 2014
Rated 5.0 out of 5.0 by A relaxing experience From the moment we arrived the staff could not do enough to make us feel at home. Room very good everything you could need even having a Iron and Ironing board. Swimming pool very clean and well staffed, sauna as well, we would have no qualms about going back. June 4, 2014
Rated 4.0 out of 5.0 by Great service we thourougly enjoyed our stay Overall the very pleased with our stay at the Hotel. Slight problem with meals being missed off at the restaurant but did cause any major problems. Restaurant staff very helpful. June 1, 2014
Rated 5.0 out of 5.0 by comfortable bed Staff were very attentive in reception and restaurant. Issue with room being too hot was resolved within the hour. Staff on reception were very kind. Wanting to make sure my husband and I were OK. May 31, 2014
Rated 5.0 out of 5.0 by An excellent experience We stayed 2 nights to attend a family wedding in the hotel. The wedding and accommodation were faultless. Excellent staff helped with all enquiries. Good food at breakfast and at the wedding. How do they do so much for the price? Our only criticism- wifi should be free at least in public areas. May 30, 2014
Rated 4.0 out of 5.0 by Great facilities, slammy doors! Overall had a good stay, staff were excellent and great pool. Rooms were a little on the small side and a number of the bedroom doors slam themselves shut which may keep light sleepers awake May 19, 2014
Rated 4.0 out of 5.0 by Friendly and helpful staff I have stayed here on previous occasions but not for a few years, and I was pleased to note that the standards of service are still very good. I found the hotel to be well staffed, and the hotel staff were very friendly and helpful. I was also particularly impressed with the quality of the breakfast fare. May 12, 2014
Rated 3.0 out of 5.0 by Service change and Recognition of status. Overall the hotel is acceptable, the public areas and rooms are clean and warm. The staff are friendly and helpful. The evening meal was very nice and cooked as requested (medium steak). Breakfast was very good with nice selection. The down side was no complementary room upgrade was offered at check in even thou the hotel was "not busy" words of the receptionist. This hotel adds a service charge of 10% as standard, this was not pointed out in the restaurant for the evening meal and only noticed the next morning when ordering a coffee in reception, coffee was £3.50 with a 35p service charge added. This is not what i have come to expect from IHG hotels and not in the UK. I can understand and accept a service charge for a meal of 8 or more people but not for a coffee in reception. This is not a good practice and not normal for the hotel group. May 12, 2014
Rated 5.0 out of 5.0 by Great Hotel The staff make your stay a pleasant one with their friendly approach and nothing is ever a problem attitude. I have been staying here every week for a couple of months and the little extras like a fridge n the room and a joy. Although some of the older rooms are tired and the broadband is slow the rest of the hotel is great the food is great try the pork bites and the beer is always cold. Free use of the pool and gym are a bonus. May 12, 2014
Rated 4.0 out of 5.0 by Weekend in Cheltenham Our bank holiday break in the Cotswolds - thanks holiday inn, we had a lovely break. Used the pool once, shame the showers were being refurbished. Staff all very pleasant although in the end I tried to avoid eye contact at reception. Breakfast was excellent, room was fine but bathroom in need of a little TLC. Points credited after a couple of days and my faith in staying at HI's is increasing. May 10, 2014
Rated 4.0 out of 5.0 by Great location The hotel was in a great location - easy access to both Gloucester and Cheltenham. However, the front desk somehow didn't recognise my platinum status and though I booked the room on rewards night, I wasn't given a room upgrade nor complimentary internet. I had to log into my account and show it to front desk in order to get the free internet benefit. However, the front desk didn't then take the initiative to give me a complimentary upgrade. Overall, the hotel was nice, clean and in a great location. I would recommend on this regard. May 7, 2014
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