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Rated 4.4 out of 5 by 145 reviewers.
Rated 5.0 out of 5.0 by Friendy staff - nothing is too much trouble A warm friendly welcome. Want a feather pillow ? No problem it appeared in our room whilst at dinner in time for a comfortable night's sleep. The location is great, - a short hop to Cheltenham or a short drive into the Gloucerster Old City Docks. Great hotel for a weekend break. October 2, 2013
Rated 4.0 out of 5.0 by would stay again Arrived late on Friday night and eat at 9.30pm. Restaurant was ok but a little soulless. Starters very average but mains and pudding were better. Drinks good value. Restaurant staff very obliging and smiled. Reception staff both check-in and check-out were fine and helpful. Gym was good, didn't use the pool Breakfast very good, fresh fruit was fresh. Bacon wasn't and hash browns good have been crispier. All in all 8 out of 10 September 25, 2013
Rated 5.0 out of 5.0 by Fantastic 2nd stay. My husband and I have just had our 2nd stay at this lovely hotel. The rooms are very comfortable and clean and the breakfast is amazing, especially the freshly made pancakes. The hotel is very convenient if you are travelling north or south on the M5 and a very enjoyable stop over on a long journey that we always try to get to as early as possible so that we can enjoy the facilities. September 25, 2013
Rated 3.0 out of 5.0 by Why is wifi extra? Really good stay and excellent staff attitude but experience marred by the fact this hotel regards business guests use of wifi as a way to make money. When wifi is inclusive of room rate, I might start staying here regularly. September 22, 2013
Rated 3.0 out of 5.0 by Average, no atmosphere, good dinner, poor breakfast I stayed here for 1 night after driving 156 miles from home, in preparation for a business meeting the following day. I booked a room package that included dinner and breakfast. The food at dinner was very good, although the restaurant and bar areas lacked atmosphere. I was very surprised to get presented with a bill for dinner, as my package was supposed to include dinner. It wasn't explained to me before the meal that only certain items on the menu were included within the package. This was later resolved at check-out the following morning, when I was refunded the additional meal cost, and received an apology that they hadn't explained what was and wasn't included within the meal package. The room was comfortable enough, although average, as was the general hallways and interior of the hotel. I was disappointed that they charge extra for wifi access, bearing in mind how much their room tariffs are. This is somewhat tight-fisted, as most reputable places these days, provide wifi access free of charge. I then was extremely disappointed with the quality of the food at breakfast...it was awful. I opted for the cooked breakfast, which was a help-yourself buffet style. Although the bacon and beans were ok, the scrambled eggs didn't taste like eggs. They tasted like they'd been made with instant powder. The black pudding was soft, too thick, and tasteless, and the hash browns tasted stale. For drinks, the tea was very poor, and had no taste. Would I stay here again? For what it cost, no! September 22, 2013
Rated 3.0 out of 5.0 by easy access free parking Our stay for three nights was very satisfactory. Our double room was very small , we found that the towel supply was restricted to only two large and one small!! We had a room service meal which was OK. The bathroom was OK, the shower worked very well. There was ample wardrobe space. September 19, 2013
Rated 5.0 out of 5.0 by Usual happy stay This is our favourite Holiday Inn and as ever everything was absolutely perfect. September 13, 2013
Rated 5.0 out of 5.0 by What great Staff I have now been staying here for over a year and I just wanted to say the staff are brilliant. I don't normally write reviews but felt the need to let you and everyone else know. Keep up the hard work and you are appreciated. September 12, 2013
Rated 5.0 out of 5.0 by Excellent Holiday Inn 1st what a lovely stay we had here again.The room was lovely, Bed was very comfortable. The Room and Bathroom was immaculately clean if fact the whole place was spotless. Well the staff was very helpful and so friendly and where very welcoming. We used the Gym, Sauna and the Jacuzzi all the equipment was nice and clean. we would stay here again. September 12, 2013
Rated 5.0 out of 5.0 by great value for money. Stayed one night with husband and 2 yr old son. Room was lovely, large enough for a king size bed, sofa bed and a travel cot. Bathroom was large. Everything was immaculate. Bed was comfy and breakfast was very nice. Only drawback was that there was a wedding on that night. Our room was on the ground floor and children from the wedding do were running backwards and forwards and were quite noisy. This lasted until about 10/10.30 so wasn't extremely late, it was just that we had been to longleat all day and then travelled to the hotel, so we were looking forward to an early night! Would definitely stay again though. September 11, 2013
Rated 4.0 out of 5.0 by Great location Arrived and our room wasn't ready so manager Ali offered a complementary tea/coffee at bar and apologised. He then came over to,say computer was wrong and room was ready but insisted we had our drink. Good bar service, spotless clean, good room, quiet location. Pool facilities were excellent and overall our stay was very good. Would recommend good value for money, would return. Our,first visit to holiday inns but would consider again. September 7, 2013
Rated 4.0 out of 5.0 by Clean..spacious and friendly We stayed in a family room here for two nights...rooms are very spacious..comfy beds very clean and the air conditioning was bliss as it was hot outside..we had nothing in our mini fridge when we arrived but after a call to the front desk it was soon rectified.Friendly staff and the swimming pool was a god send for our 14yr old boy...at least you wont go stir crazy in your room!They also have a jacuzzi and sauna rooms too plus a gym if you are feeling energetic!Would recommend it here...I don't think you will be disappointed. September 2, 2013
Rated 5.0 out of 5.0 by Comfort Very pleased with the room and all the extras ie fridge. As I had my 3 yr old grandson with me this helped to keep his drinks cool. Another plus was the air con. Very useful in the warm day and night. August 30, 2013
Rated 5.0 out of 5.0 A great place to stay Thank you for your excellent hospitality. We hope to be with you next year for Greenbelt 2014! August 29, 2013
Rated 5.0 out of 5.0 by Excellent hotel Excellent hotel, easy to find, relaxing atmosphere, good night's sleep, helpful staff. No problems except no free wifi. August 29, 2013
Rated 4.0 out of 5.0 by Good around hotel Stayed at hotel for two nights during a business trip. Found hotel to be clean and staff very helpful and efficient. Room was very clean, found bed to be very comfortable. Was disappointed to find out that the hotel hifi connection was chargeable to the room at £25 for two days. August 26, 2013
Rated 5.0 out of 5.0 by Holiday 2013 Fab hotel, great family rooms and friendly staff. Good location and happy with our evening meal and quality breakfast. August 25, 2013
Rated 5.0 out of 5.0 by great service Great hotel with really good customer service and helpful staff. Kids enjoyed the pool and breakfast. Is located in a quiet place which suited us as a family. Would like to come again with family. August 24, 2013
Rated 4.0 out of 5.0 by staff We had two nights at this hotel,one at the beging and one at the end.The staff that help us when we checked in he was amazing,so helpful.The only thing that is a problem is the noise when you are in the rooms near reception. August 23, 2013
Rated 4.0 out of 5.0 by Great Staff and Good price The staff and especially the managers were very attentitve and looked after us well. The hotel was very good value and the breakfast was excellent. Shame that the pool facilties are looking a bit tired now. August 22, 2013
Rated 5.0 out of 5.0 by Lovely weekend had by all We visited family near Gloucester last weekend, and booked the Holiday Inn as we knew we would be well looked after having stayed once before. The hotel itself is very clean, rooms are comfortable and also very clean and the staff could not be more accommodating. We also enjoyed an excellent breakfast. The Spa facilities are excellent and was just what we all needed to make the weekend a very relaxing one. We would most definitely recommend this hotel and give it 10 out of 10. August 22, 2013
Rated 5.0 out of 5.0 by Relaxing break Stayed here on our way back from a short break in Eastbourne. Staff friendly and couteous and our room was excellent with complimentary bathrobes, water and chocolate. Very roomy. Excellent value. We had a nice meal in restaurant on first evening although we were rather taken aback by the price of tea £3.10 each for a mug (large). A map of the town of Gloucester and details of what to do/see in the town would have been a help, although there were tourist leaflets of the surrounding area. Also maybe details of places to eat nearby. Would stay here again. August 22, 2013
Rated 5.0 out of 5.0 by Holiday Inn - Gloucester We recently spent a weekend break at the Holiday Inn in Gloucester and must say that we both found it a very enjoyable experience. The room was clean and well presented whilst the staff were both friendly and courteous. Arriving quite late we decided to eat in the restaurant and found the food both enjoyable and reasonably priced. All in all we are quite happy to recommend the establishment as a well run hotel offering good value for money. August 21, 2013
Rated 4.0 out of 5.0 by No free WiFi is a problem My husband and I stayed here for one night and were quite happy with the room, comfortable bed, choice of pillows, good standard of cleanliness all round and quiet (which we had requested). The only criticism we had was that WiFi was not free in the rooms. I think it was for Reward Club members but this is such a basic requirement these days and something which is readily available in even the smallest coffee shop. We can only assume that Holiday Inn are making a mint - especially from business travellers but maybe they are all Reward Club members so get it free anyway in which case individual, occasional guests are losing out This would most certainly put us off staying again. August 20, 2013
Rated 4.0 out of 5.0 by A reasonable good value "base" Check in was efficient, friendly and helpful. Hotel communal areas really clean, tidy and spacious. We were on room only board so didn't eat in the hotel at all although breakfast sounded very expensive at around £15pp per day if it wasn't included in your room rate. Room was clean and tidy although I must say I was both surprised and disappointed with the size of the room. It was very small with very little room either side of a double bed. Air conditioning in the room worked wonders (probably because of the size of the room) and kept us very cool and comfortable. Overall, for the price we paid it was a reasonable, clean and comfortable 3 night stay. Hotel is out on a commercial site but only about a ten minute drive from Gloucester City Centre and the docks. August 18, 2013
Rated 5.0 out of 5.0 by Excellent hotel This is one of the best hotels I have stayed in this year. August 17, 2013
Rated 5.0 out of 5.0 by A Weekend Meet Up We had planned a weekend meet up with friends, some live nearby, and others stayed in the hotel with us. From the moment we walked in, we were made welcome by very friendly staff. Our room was spotless, spacious and the bed very comfortable. A bonus was that it was well ventilated, excellent air conditioning. Breakfast was very good, a wide choice of freshly cooked food served in a bright clean dining room. We had a minor issue with the door lock on our room just as we were going out one evening, and a member of staff came up within minutes to offer solutions to resolve the problem. A thoroughly enjoyable stay. August 16, 2013
Rated 5.0 out of 5.0 by very good hotel really enjoyed this hotel, the rooms were spotless and large, the bed very comfortable. Food was excellent and good value. Reception staff very polite and friendly. August 16, 2013
Rated 5.0 out of 5.0 by very good hotel, Really enjoyed weekend away at the hotel. And the swimming pool August 13, 2013
Rated 5.0 out of 5.0 by gracious staff--attentive and helpful spent one week with great room and food service and a very attentive staff overall. great location for a week-long convention at the cathedral. other guests also seemed to enjoty the facility. highly recommend this for a visit to Gloucester! August 10, 2013
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